Trusted Agent profile · Bracknell Forest
Verified
★★★★★
2,180 reviews across 3 platforms
36 High Street, Bracknell, RG12 1LL, Bracknell Forest, RG12 1LL
Prospect's office in Bracknell Forest, at 36 High Street, is rated 4.7 out of 5 across 2,180 reviews on three platforms, including 400 Google reviews rated 4.5.
400
Reviews on Google
This office
41
Reviews on Facebook
Business-wide
1,739
Reviews on Trustpilot
Business-wide
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Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
TrustpilotProspects professionalism
Prospect has been our trusted estate agent, helping us rent our apartment, for 10 years now. We really appreciate their professionalism and honesty. Nikki takes away all the worries, deals with any issues such as repairs or tenant queries, supporting us to be good and responsible landlords. We do not hesitate to recommend them for both landlords and tenants.
5/5
GoogleI had a great experience meeting with Sonam. He was incredibly professional, supportive, and always available to answer my questions. Highly recommended!
Thank you, Annalaura, for your wonderful review! We're thrilled to hear that you had a great experience with Sonam and found him to be professional and supportive. Your feedback is invaluable to us as we strive to provide reliable and customer-centric service, and we look forward to welcoming you back soon!
5/5
TrustpilotEmily Cross is highly professional in…
Emily Cross is highly professional in managing my rental property and I am very grateful for her help
4/5
TrustpilotGreat experience with Charlotte who has…
Great experience with Charlotte who has been very helpful through the rental process. Just marked it down as the online verification process was a bit painful. It’s a shame everything is done electronically these days. I got a million emails requesting info!
Hello Liz, Thank you for the 4 star review for Charlotte, we're please she was able to help you. Also thankyou for the feedback, we will pass this onto our referencing platform Goodlord. Kind regards
5/5
TrustpilotThank you Beckie and Prospect team
Beckie Baxter has been managing the letting of my properties in Bracknell over the last few years. As an oversea landlord, Beckie has made the investment in properties easy. She is professional, good communicator, honest, and trusty person in dealing with me and the tenants. I have also dealt with other members of Prospect, including Harry and Ricky, and always comfortable with the services they provide. As a landlord customer, I would like to thank Beckie and the Prospect team for the excellent services they provide, and wish all the best for 2024 and beyond.
5/5
TrustpilotPersonal approach
We had an awful journey buying our home but from an unsuccessful viewing 12 mnths ago, Beth remembered our preferences and personally called us when the ideal home came onto her radar and she secured it for us. A turbulent sale process but Beth kept us up to date every step of the way, even in the evenings. Thank so much Beth for helping us find our new home. ⭐️⭐️⭐️⭐️⭐️
5/5
Trustpilotpositive lettings experience
I’ve had a very positive experience with Prospect, in particular, Lauren. She’s been proactive in keeping me updated on the new UK letting regulations and clearly explained how the changes affect me as a landlord.
Hello Thomas, Thank you for the lovely 5 star review for Lauren. We really appreciate the feedback on Lauren's hard work. Kind regards
5/5
TrustpilotHelpful agent
Nikki Gardner is a great agent. Easy to reach and always helpful throughout the years. Highly recommend her for rentals.
5/5
TrustpilotGold star for Mike Sharp
Mike Sharp was great to work with. Thanks for helping make our 1st home a reality for us.
4/5
TrustpilotGood service
Ashleigh is very helpful - she's responsive and keeps on top of requests from us as landlords and the tenants.
5/5
TrustpilotProspects Bracknell (Lettings)
I have dealt with Prospects Lettings in Bracknell for a number of years now and have no hesitation in recommending them.Their Lettings Manager (Harry Pangborn) is brilliant and one of the main reasons I use Prospects now instead of other companies. On the property management side, my property has been looked after by a lady called Beckie Baxter. She is just as good as Harry, and always responds to my queries quickly.I've been stung before by an estate agent, so glad I found a company that puts the customer at the top of the list.Beckie Baxter and Harry Pangborn are both a credit to Prospects.
5/5
TrustpilotI currently rent a property with…
I currently rent a property with Prospects and also am a landlord with my partner of two that they let for us. The service has always been excellent with decent tenants and if there has been any issues with our properties then I have to praise Emily Homer-Moore our property manager who just efficiently deals with the issues in a positive and friendly manner.Thanks Emily your manner is first rate.Graham & Celia
Thank you Graham and Celia for your excellent review of our Property Management services.
5/5
TrustpilotProspect Property management
Prospect has looked after my property for the last five years, and the team has been fantastic, especially Claudia, who is always responsive and proactive. If you're looking for an agency that takes all the stress out of being a landlord, get in touch with them. You won't regret it.
5/5
TrustpilotTennant with prospect
I've been a Tennant with Prospect for 6 years now across multiple properties. From what I've seen they're a good bunch.
Thank you, Dave, for your wonderful review! We're thrilled to hear that Nicola and Nikki provided you with the support you needed during your recent move. Your trust in our customer-centric service over the past six years means a lot to us, and we look forward to continuing to provide you with reliable and quality assistance in the future.
1/5
TrustpilotProbably one of the most frustrating…
Probably one of the most frustrating estate agencies i had to deal with ,we had a terrible experience with prospect. I had been dealing with Kenny Wackrill purely focused on commission rather than a value adding service. Communication was very poor whilst waiting on an update on an offer placed on a property had to keep chasing him whilst he was booking further viewings, did not feel like valued prospective buyers at all. Very unprofessional and Poor service Completely wasted my time and put me off speaking to any agencies.
We are sorry to hear that you are not happy with the service provided. Could you please forward your contact details to rcontreras@prospect.co.uk so we can deal with your complaint.
5/5
TrustpilotThank You!
Just wanted to say a massive Thank You to Beth Murphy who helped me sell my property within a week! She was always at the end of the phone and nothing was ever too much trouble! An asset to Prospect! Thank You for making the ‘selling of my house’ journey so much easier!
Thank you for your 5* review, Helen.
5/5
Trustpilotresponsive, friendly and professional
Ashleigh Ackermann was our agent. She was responsive, friendly and professional.
5/5
TrustpilotCharlotte, best agent by far.
Charlotte was a great agent, kept in contact continually and made the process of finding a rental property easier than any experienced in the past, highly recommend asking for her by name to have the best experience possible. Thank you Charlotte.
5/5
TrustpilotWe met Charlotte at the house we were…
We met Charlotte at the house we were looking to rent. She was very knowledgeable about the property and the questions we asked that she was unsure about the answers she found out and let us know. All this led to a good conclusion as we are now in our home. Excellent service from Prospect!
5/5
TrustpilotVery pleased with the service.
Nikki Gardner had her usual check up on our rental. We were very pleased of the communication, she gave us a clear window of her visit. She was respectful of the property and our work life balance (night shift workers), didn't stay longer as needed. She's always kind and helpful. Very pleased with the overall service.
5/5
TrustpilotCharlotte Morgan
The ease, care and friendliness Charlotte Morgan creates from start to finish from viewing to completing on the rental I am moving into is outstanding. Such a pleasure to work with. Very quick response, great communication all round. Such a lovely experience. Thank you Charlotte :)
5/5
TrustpilotWe've had a really positive experience…
We've had a really positive experience with Prospect Agency. Ashleigh is always helpful, professional, and addresses matters promptly.
5/5
TrustpilotSuperb service!
Demi has been amazing in the transaction of my home, I could not have been better supported by her!
5/5
TrustpilotI have had the pleasure of working with Angela
I have had the pleasure of working with Angela for the past three years, and she has been an invaluable asset in managing backend administration and tenancy agreements. Her proactive attitude and efficiency make navigating compliance documents and legal issues a breeze. Angela consistently delivers exceptional service and ensures all renewals and notices are handled promptly. I highly recommend her for her dedication and outstanding support!
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