Trusted Agent profile · Bracknell Forest
Verified
★★★★★
2,178 reviews across 3 platforms
36 High Street, Bracknell, RG12 1LL, Bracknell Forest, RG12 1LL
Prospect's office in Bracknell Forest, at 36 High Street, is rated 4.7 out of 5 across 2,178 reviews on three platforms, including 400 Google reviews rated 4.5.
400
Reviews on Google
This office
41
Reviews on Facebook
Business-wide
1,737
Reviews on Trustpilot
Business-wide
Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
TrustpilotCharlotte was brilliant and very…
Charlotte was brilliant and very helpful. She was friendly and informative we fell in love with the property instantly. Unfortunately we couldn’t secure it due to our circumstances, but it was honestly amazing. We will definitely contact Charlotte again in the near future and go back to the agency for more rental flats.
5/5
TrustpilotNancy Suri is a awsome
Nancy Suri is my property manager and she has always been a delight. She communicates very well and I have never faced any problems with her.
5/5
TrustpilotCharlotte Morgan was really helpful and…
Charlotte Morgan was really helpful and help me throughout the process for renting our house in wokingham. She was really kind and was communicating all the time with all the requests we made. To be honest, this is what anyone would expect when they are getting their house on rent. I truly recommend prospect estate agency.
5/5
TrustpilotVery responsive
Nikki Gardner is extremely responsive and always keeping me updated. I've only just started renting through Prospect, but I hope the rest of the experience will also be good.
5/5
TrustpilotProspect have been managing my property…
Prospect have been managing my property for over 12 years. They have been excellent, particularly Nikki and Matteo
5/5
TrustpilotGreat service from Prospect
A very professional and helpful service by Prospect. Nikki Gardner is especially good and always happy to help.
5/5
TrustpilotMoving made easier.
Ross and the team at Prospect made the whole process of buying and selling as stress free as possible. Working and communicating with both sets of solicitors, helping with timely requests and following up upon them if they were not resolved. It was pleasure working with a passionate and professional team!
5/5
TrustpilotTrue to their word
Beth Murphy was brilliant during the sale of our property. Always quick to respond to queries and kept us well informed during the whole process. We had been struggling to sell with another agent and switched to Prospect as they said they could sell within a certain timeframe which they did :-)
1/5
GoogleConsistently poor communication and slow action, even when matters are urgent. Important issues are left unresolved for far too long, and tenants are forced to chase for updates. Despite being responsible and cooperative, the service has been disappointing throughout. The agency appears far more focused on property sales than on supporting tenants.
Thanks for taking the time to write a review and I’m sorry to hear of the issues you experienced. I am committed to ensuring all of our tenants experience the best possible service throughout. Unfortunately I am unable to find you on database as you haven't added your name. If you need anything further, please do contact me directly on 01344 207 216 or acaires@prospect.co.uk
5/5
TrustpilotA very professional estate agent
Just to say how delighted we were with the service offered by Prospect estate agents, right from the first call, Abi Heppner dealt with us in a very professional way, taking the time to understand our needs and what we were looking for before arranging a viewing on a property we had seen on there website. Abi also did the viewing which was conducted in a very calm leasurely manner, answering and questions we had and also giving us an insight into the local amenities Thank you so much Abi
5/5
TrustpilotGreat property management
Kodie as property manager has been excellent with communication and always been available if any small issues have cropped up since our tenancy started 2 months ago
Thank you, Jordan, for your wonderful review! We're thrilled to hear that Kodie's excellent communication and availability have made your tenancy a positive experience. Your feedback truly reflects our commitment to customer-centric service and reliability, and we look forward to continuing to support you during your time with us.
5/5
TrustpilotWe have received excellent service from Prospects
We have received great service from Beckie and the team at Prospects. After our existing tenants had to relocate for work we were so pleased with the prompt and efficient way in which they processed the exiting clients and at the same time found a new tenant thus avoiding any void in rental income . Thank you to all at Prospects.
Thank you for your 5* review, Ian.
5/5
TrustpilotHighly recommend Ashleigh at Prospect
I wanted to leave a review specifically for Ashleigh Ackermann. Her communication is top-notch, she’s always quick to respond and settles any issues with zero fuss. She’s a credit to the Prospect team and makes the whole management process stress-free. Thank you, Ashleigh!
Good afternoon, This is a lovely review for Ashleigh! Thank you for the great feedback and the 5 stars for all her hard work. kind regards
5/5
GoogleThanks so much Lewis for a great experience moving home last week. Without your support finding a property at short notice, It would have been a very stressful process.
Thank you for your review.
5/5
TrustpilotNancy Suri has been managing my…
Nancy Suri has been managing my properties for few years now and has always been consistent in her performance, professional and highly reliable.
5/5
TrustpilotMarta
Charlotte Morgan was very professional and helpful throughout the entire process. She gave us all the details we needed about the property and made sure everything was clear. Our experience was very smooth and quick thanks to her. She answered all our questions and made the whole process easy. Highly recommended!
5/5
TrustpilotNikki Gardner is always very helpful…
Nikki Gardner is always very helpful and professional. We would highly recommend her to future clients
5/5
TrustpilotOutstanding
Outstanding! Beth & Michael were brilliant! Beth’s warmth & sincere nature made the process of looking at houses actually enjoyable instead of stressful, thank you so much for just being you! Michael managed a very long process very well! Thank you guys! I have already recommended you & will again!
5/5
TrustpilotIt's been a long time since I sold…
It's been a long time since I sold property and I was rather nervous. Well I couldn't have been supported by a better team especially Dexter and Shaun. They always kept us up to date and were proactive in nudging along our buyers. Happy to recommend the team at Prospect.
1/5
TrustpilotProspect take no action agaist tenants who cause a problem
I had to write and say that i totally agree with the review that said that Prospect wont take any action against any of their bad tenants. I have had years of upset with bad tenants put next door to me by Prospect Bracknell and they just are not interested, just say they are not responsible and cant do anything!! Well Prospect check your law an act was passed in 2014 anti social crime and behaviour act allows landlords to take action against noisy neighbours. Although i agree you are not directly responsible for the noise per se, but you as a landlord do have the power to act. Why is it that you 1/ put bad tenants continuously in your properties anyhow and then 2/ fail to ensure that the standards of their tenancy are met?? Dont tell me that the contract does not mention good behaviour because whenever i have rented in the past there have always been certain stipulations eg not making excessive noise!! SO why are you so adamant that you cant and wont sort out your problem tenants?? YOU put them there so you sort them out when they cause a problem. You do have the powers to act but you choose not to act (I guess because you want money from the rent so dont want the tenants out, or perhaps as it comes across by your reactions you just wash your hands of any moral duty!!?) . However you leave their neighbours in an untenable position having to continuously deal with your bad tenants.( Have you ever thought that if you had a zero tolerance for bad behaviour, then that reputation might help you to get good tenants because the bad ones might go elsewhere??? But if you ignore bad behaviour your reputation is that tenants will get away with it whatever they do, and never be held to account, so they will all flock to rent. Do you want continuous aggro from bad tenants and unhappy neighbours, or would you rather a better tenant who causes no problems, and happy neighbours who cause you no problems? Think about it!! )Thanks
5/5
GoogleDepositary has made dispersing deposit really easy! We mainly get agreement from the tenants due to the transparency of the platform. The closing down of the TDS as well is such an added bonus! Less time deal with frustrating deposit deductions is always a win!
Thanks for this fab feedback Lizzie. We will get in touch to better understand your feedback on ‘more control’ to see if we can accommodate some changes.
5/5
GoogleDemi has been incredibly helpful in my property search, updating me constantly throughout the seamless process!
Hi Emma Thank you for your review for Demi and we are please to hear that you're … More
5/5
TrustpilotI've been with prospect for a few years…
I've been with prospect for a few years now, on the letting side mainly & have never had a problem.The whole team are helpful, friendly & very professional in all aspects of sales & lets. You can't go wrong with these people, then comes along Ashleigh Ackermann, the property manager, an amazingly cool young lady that likes to get the job done, from day 1 always felt comfortable with her. Amazing. Thanks to the whole team.
5/5
TrustpilotHappy with the service.
Prospect agency is very good at looking after its clients. I particularly deal with Emily Cross. She is very supportive, always ready to answer any questions and help out. And she takes her time to hear you out.
Good afternoon, Thank you for the great review for Emily. We appreciate the great feedback on her hard work. Kind regards
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