Trusted Agent profile · Bracknell Forest
Verified
★★★★★
2,179 reviews across 3 platforms
36 High Street, Bracknell, RG12 1LL, Bracknell Forest, RG12 1LL
Prospect's office in Bracknell Forest, at 36 High Street, is rated 4.7 out of 5 across 2,179 reviews on three platforms, including 400 Google reviews rated 4.5.
400
Reviews on Google
This office
41
Reviews on Facebook
Business-wide
1,738
Reviews on Trustpilot
Business-wide
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Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
GoogleWe have used Depositary for a number of years now and it's a great platform. It makes our property managers end of tenancy process easier to manage and also our landlords and tenants find it much better to navigate. …
Louise thank you so much for the 5 stars and kind words- it means so much!
5/5
TrustpilotGreat service and a reliable estate…
Great service and a reliable estate agent - Charlotte was very helpful.
5/5
TrustpilotA quality property manager
Nikki is always helpful, always professional. Very happy to have her managing our property.
4/5
TrustpilotNikki Gardner is great
Nikki Gardner is great. Always ready to help and assist whenever we need anything.
5/5
GoogleWe went for a house viewing on the 18th Nov 25. Our agent was Rachel, who showed us around and gave us some background to the house. She was engaging and informative, which we do prefer when it comes to agents as this builds a rapport so …
Good Morning, Thank you for taking the time to leave this positive review for Rachel in our Bracknell branch. We are pleased to hear that you enjoyed a good viewing with her, and we wish you all the best with your property search. … More
5/5
TrustpilotOutstanding service, amazing team, 10/10
What an outstanding service from start to end. It’s been a long ride, but throughout we have always felt like every member of the team at Prospect is ‘on it’. The communication has been outstanding and the team have been really proactive in getting everything over the line. Matt was the first member of the team we spoke to at Prospect and has remained our key contact throughout, he’s somehow managed to either take every call we make to him, or at worst, return it before the day is out. Michael and Beth have also been wonderful - providing cover if Matt is away and making sure we’re constantly updated. The whole team have been incredibly polite, helpful, efficient and very effective - I can’t recommend this agency highly enough! Thank you all for your unwavering support.
5/5
TrustpilotCompetent & genuine agents
Michael and the team at Prospect have extensive knowledge and expertise, which is applied meticulously to ensure they get the right outcome. Having worked with Michael on a recent property sale I can say with confidence his approach to the sale process, knowledge of the local area, competence and communication style allowed for he to feel comfortable that I was in good hands.Due to unforeseen circumstances the sale was not quite as smooth as we all had hoped but he never wavered, dedicated to working hard with me and potential buyers to ensure we achieved the right price from the right buyer. I will forever be grateful for him and his colleagues support and would (and gave) recommended Prospect to friends and colleagues.
5/5
TrustpilotWhat makes my experience great is the agent I deal with - Nancy Suri. hat makes my experience great is the…
What makes my experience great is the agent I deal with - Nancy Suri. She deals with each issue with empathy, always keeps an eye on mitigating my costs, and will often go above and beyond.
Hello Ade, Thank you for the 5 star review for Nancy :) Kind regards
1/5
TrustpilotWATCH OUT FOR THESE CROOKS
WATCH OUT FOR THESE CROOKS THEY TRY SELL THE SAME PROPERTY TO MULTIPLE PEOPLE (26 WHINGATE)
Dear John, We're sorry to read your review and take comments like this very seriously. We've looked into the details you've provided but have been unable to locate a property at “26 Whingate”, nor can we find any record of a transaction that matches your review. As a result, we're unable to investigate your concerns based on the information available. If the address has been entered incorrectly or you have additional details, we'd genuinely welcome the opportunity to look into this further. Please contact us at roberto.contreras@prospect.co.uk with the correct property address and any further information so we can investigate thoroughly. We take pride in acting professionally and transparently and would appreciate the opportunity to understand and address your concerns. Kind regards
5/5
TrustpilotWe were met by Skyler from Prospect
We were met by Skyler from Prospect, really charming and knowledgeable young lady. Showed us over the property at our leisure. Thank you Skyler.
5/5
TrustpilotDemi was great throughout the…
Demi was great throughout the transaction, lovely girl, got her head screwed on right, will definitely be coming back if I’m ever needing to
5/5
TrustpilotWe had a wonderful experience with Beth…
We had a wonderful experience with Beth during the purchase of our first home. She was on top of everything and made sure we completed by our expected date. Beth was a pleasure to work with and would recommend her to anyone looking to purchase a home
5/5
TrustpilotBeth Murphy went above and beyond to get us to exchange
I've used Prospect twice now to sell my property and would 100% recommend them. Beth Murphy did the initial valuation and was my contact throughout. Michael worked out of hours to put forward and negotiate offers. Beth went above and beyond to help get our chain to exchange and I honestly don't think we would have got over the line without her help. She dealt with a particularly tricky solicitor and kept me informed on developments in the chain throughout the process - constantly chasing all parties. She was fantastic! I can't rate her highly enough and by extension Prospect.
4/5
TrustpilotEver helpful property mgt. team: Emma, Julie and Georgia
I've now been with Prospect for almost a year and have also switched tenants in between. Emma, my property manager has been fantastic. I've hardly had to worry about my property which is exactly what you want as a remote landlord. She also helped me with arranging contractors for the works carried out in between tenants. In her absence, Julie was also very kind to help me out. One area where I think prospect could improve is managing backups while the property manager is away. The landlord portal doesn't give a notification that property manager is away. I only found out after I'd sent email and received OOO reply. It wasn't also clear to me who to reach out to when Emma was away. So I had to make multiple phone calls to ensure everything was in place for tenant transition. There are numerous ways this could be solved and I hope prospect will take that on.
Thank you for taking the time to leave us a review, Ashik. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with our property management team.We appreciate your feedback with regards to Property Managers being out of office - we will raise this with the relevant Director and take action to ensure our service is the level you would expect.Kind regards,The Prospect Team
5/5
TrustpilotI found Sonam is the best person for…
I found Sonam is the best person for explaining ,good communication with us like in our native language, it’s very ease to talk with him with him if we have any doubts .He is honest humble and polite as well .
5/5
TrustpilotCharlotte has been an amazing help she…
Charlotte has been an amazing help she has a lovely high energy attitude and has made a lot of this really easy understand as someone from a different country first time renting in the uk charlotte has made this a breeze and her efforts are greatly appreciated
5/5
TrustpilotWe have been tenants with Prospect…
We have been tenants with Prospect Bracknell for nearly four years. Kodie consistently demonstrates understanding and effectively resolves any issues that may arise.
A N, thank you for your wonderful review! We're thrilled to hear that Kodie has consistently demonstrated understanding and effectively resolved any issues during your time with us. Your feedback highlights our commitment to customer-centric service, and we look forward to continuing to provide you with reliable support in the future.
5/5
TrustpilotMany thanks Michael and Beth
Many thanks Michael and Beth, who are very professional, efficient, and have helped me sold the apartment on William Heels Way quickly than expected!
5/5
TrustpilotProspects professionalism
Prospect has been our trusted estate agent, helping us rent our apartment, for 10 years now. We really appreciate their professionalism and honesty. Nikki takes away all the worries, deals with any issues such as repairs or tenant queries, supporting us to be good and responsible landlords. We do not hesitate to recommend them for both landlords and tenants.
5/5
GoogleI had a great experience meeting with Sonam. He was incredibly professional, supportive, and always available to answer my questions. Highly recommended!
Thank you, Annalaura, for your wonderful review! We're thrilled to hear that you had a great experience with Sonam and found him to be professional and supportive. Your feedback is invaluable to us as we strive to provide reliable and customer-centric service, and we look forward to welcoming you back soon!
5/5
TrustpilotEmily Cross is highly professional in…
Emily Cross is highly professional in managing my rental property and I am very grateful for her help
4/5
TrustpilotGreat experience with Charlotte who has…
Great experience with Charlotte who has been very helpful through the rental process. Just marked it down as the online verification process was a bit painful. It’s a shame everything is done electronically these days. I got a million emails requesting info!
Hello Liz, Thank you for the 4 star review for Charlotte, we're please she was able to help you. Also thankyou for the feedback, we will pass this onto our referencing platform Goodlord. Kind regards
5/5
TrustpilotThank you Beckie and Prospect team
Beckie Baxter has been managing the letting of my properties in Bracknell over the last few years. As an oversea landlord, Beckie has made the investment in properties easy. She is professional, good communicator, honest, and trusty person in dealing with me and the tenants. I have also dealt with other members of Prospect, including Harry and Ricky, and always comfortable with the services they provide. As a landlord customer, I would like to thank Beckie and the Prospect team for the excellent services they provide, and wish all the best for 2024 and beyond.
5/5
Trustpilotpositive lettings experience
I’ve had a very positive experience with Prospect, in particular, Lauren. She’s been proactive in keeping me updated on the new UK letting regulations and clearly explained how the changes affect me as a landlord.
Hello Thomas, Thank you for the lovely 5 star review for Lauren. We really appreciate the feedback on Lauren's hard work. Kind regards
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