Trusted Agent profile · Bracknell Forest
Verified
★★★★★
2,179 reviews across 3 platforms
36 High Street, Bracknell, RG12 1LL, Bracknell Forest, RG12 1LL
Prospect's office in Bracknell Forest, at 36 High Street, is rated 4.7 out of 5 across 2,179 reviews on three platforms, including 400 Google reviews rated 4.5.
400
Reviews on Google
This office
41
Reviews on Facebook
Business-wide
1,738
Reviews on Trustpilot
Business-wide
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Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
GoogleSonam provided good customer service and was very proactive throughout the whole process
Thank you, Vero, for your wonderful feedback! We're thrilled to hear that Sonam provided you with good customer service and was proactive throughout the whole process. Your experience reflects our commitment to customer-centric support and reliability, and we look forward to serving you again soon!
5/5
TrustpilotBrilliant management service from…
Brilliant management service from Prospect estate agent Always ahead and on time with information and keeping me updated on my tenants and all government laws and changes. I have been personally dealing with Nikky Gardner who is a delight to deal with, she makes me look Great with my tenants
1/5
GoogleThe letting management team at Prospect are terrible at best. Each time there is an issue (luckily it doesn't happen too often), it is mis-managed by them. They don't answer the phone or return voicemail. Go behind your back and don't keep …
Hi Mark Thank you for your feedback , this has been passed on to one of our senior management team who will be in touch with you shortly.
5/5
GoogleWe have recently purchased a property from Prospect of Bracknell. We cannot thank Ricky and his team enough for supporting and advising us throughout the whole process, from the start to the very end. They were with us every step of the …
Thank you for the 5* review Susan!
5/5
GoogleWe purchased our house through prospect estate agents, Bracknell last year and I can honestly say the service was outstanding throughout the whole process. No hard sale, just friendly, honest and professional service from Rebekah Glover and her team. I would have no hesitation in recommending prospect estate agents! :)
Thank you for your 5* review Rachel. Wishing you all the happiness in your new home!
5/5
TrustpilotPrompt timing for the viewing
Prompt timing for the viewing, good knowledge of property, premises tour at right pace. Further discussions clear and informative, although quick actions required it was clearly explained to me. I’m very grateful to Prospect and in particular Charlotte Morgan from the Branch
5/5
TrustpilotThanks Davina and Team.
Davina was a joy to work with throughout our sale. We did not expect much activity in such a depressed market however Davina and the team managed a constant stream of interested buyers, and secured our sale within 6 weeks. Outstanding.Communication was proactive and immediate. The mechanics of progressing the sale through to a successful conclusion were all handled smoothly and with enthusiasm. A positive experience from start to finish.
5/5
GoogleSold my property via Davina at Prospect after another well known agency were appalling to us. I asked Davina for complete transparency and honesty throughout the process and she went above and beyond to ensure I was fully informed at all …
Hi Sarah Thank you for such a great review! We are so pleased we could help you sell your house and we could get you want you wanted.
5/5
TrustpilotLynne Jones
Lynne Jones at Prospect has been absolutely wonderful to deal with. She’s always incredibly helpful and responds very quickly to any questions or concerns. Whenever I’ve had an issue, she’s been kind, understanding, and efficient in getting it sorted. She’s also genuinely lovely to speak to, which makes everything so much easier. I really appreciate her professionalism and support.
5/5
TrustpilotGood experience
We have finished renting our flat for 1 year with Nikki Gardner as property manager. She was very attentive and let us know of any issues in a timely manner. Specifically, when given our 4 months notice to vacate she was a great help in sorting our affairs.
5/5
TrustpilotRenting
Charlotte has been really helpful with guiding us through the renting process, answering all our questions and taking us through all the steps. I am looking forward to starting our tenancy with prospects.
5/5
TrustpilotExceptionally professional from start…
Exceptionally professional from start to finish. Ellie and Charlotte worked hard to get our house sold and when our solicitor was holding things up Daniel, the manager, relentlessly drove everything forward. Excellent service all round.
Hello Peter, Thank you for the great 5 star review for Ellie, Charlotte and Daniel in our Winnersh team. We hope you enjoy your new home! Kind regards
5/5
TrustpilotBeth and Michael were very supportive…
Beth and Michael were very supportive during the purchase of our new property. They kept us well informed of progress and were very supportive on the day of the move too. Thank you both!
5/5
TrustpilotMichael and Beth were great when we…
Michael and Beth were great when we bought our flat through them. The seller’s Solicitors were dreadful to say the least. We are grateful to Michael for steering us through this and recommending tradespeople.
5/5
TrustpilotSamantha takes all the stress away from…
Samantha takes all the stress away from managing my property. I know it's in safe hands and I can get advice whenever I need it.
Good morning, Thank you for the lovely review for Samantha. We really appreciate the 5 stars and look forward to working more with you. Kind regards
5/5
TrustpilotReally good letting experience all round
We just rented a property via Prospect. Normally, we get led around in a rush when viewing rental properties, but the agent in this case was really good and took the time to show me around properly. Once we decided to move forward, Stefano was great in the office, helping to get everything signed off quickly as well as answering questions in a very friendly manner!
5/5
GoogleWe had the pleasure of working with Rachel from Prospect Estate Agents, Bracknell. She is friendly, professional, and communicates exceptionally well. At such a young age, she demonstrates great potential. Thank you, Rachel, for your excellent support.
Hi, Thank you so much for taking the time to leave this positive 5 star review for Rachel who works in our Bracknell branch and we're pleased to hear that she is supporting you on your search to find your perfect property. From all the Team @ Prospect Estate Agency - Bracknell
5/5
TrustpilotThank you Prospect
Many thanks to Paul, Beth and all the team at Prospect. It took a long time to complete our journey in uncertain times but they have been with us every step of the way. Their help, communication and support has been excellent and unwavering.
Thank you for your 5* review, Fiona.
5/5
GoogleFantastic service! As a PM my clients are happy! Tenants like the platform too and say it’s transparent and easy to use!
Jay thanks for taking the time to post such lovely words, delighted our platform and support deliver!
5/5
TrustpilotSonam was very helpful and efficient in…
Sonam was very helpful and efficient in answering all my queries.
5/5
TrustpilotCharlotte was excellent from the start…
Charlotte was excellent from the start with helping us find a property and the whole process after that. Regular contact and keeping us in the loop was fantastic and she made the whole process of moving feel easy. Was happy to answer any questions if we had them and this helped with the overall process. Can’t thank Charlotte and the Prospect team enough for helping us!!
1/5
TrustpilotPLEASE READ BEFORE USING PROSPECT ESTATE AGENTS.
We have used prospect to rent through for a couple of years now. They have been great.. until it comes to moving out. On 6th january 2023 our tenancy renewed. It also renewed with a rent increase. Just DAYS after the tenancy renewed we were informed the house was going on the market and another estate agent would be in touch to arrange viewings and take photos. Had we have known this, we absolutely wouldn't have agreed to renew the tenancy as we were basically trapped into paying rent until a buyer is found. The reasoning would be, we have no idea when the property would sell and as to when we'd have to move out. Secondly due to chemotherapy and recent surgeries I am extremely vulnerable to having people in and out of the house. We received an email from prospect saying quote 'the landlord is happy for you to stay in situ until a point of sale. If a point of sale isn't agreed by the end of tenancy your agreement will roll onto a monthly periodic' basically saying, the landlord can serve notice anytime before but you can't. We found somewhere else to live as I cannot afford to have strangers come into the home when I am in such a vulnerable position. This was denied and was stated we couldn't move out. We sought legal advise on the situation and it came to light that the agreement had actually been broken, as in the contract it clearly states there isn't allowed to be any for sale / advertisements until the last 2 months of the tenancy. I brought this up to prospect and got told they will 'speak to the landlord.' It's not good enough. Why is the landlord allowed to break the tenancy, but we aren't? We were falsely tricked into signing a tenancy agreement (WITH A RENTAL INCREASE) on the pretence the house was going on the market. We were totally mislead. When you sign a tenancy agreement, you sign it on the hopes of a stable, secure home which you rightly pay to legally occupy. In our case, we were signing the agreement to insure the landlord / prospect didn't have any missed gaps of non-payment until the house would've sold. I know there is always a risk of a house being sold. It's part and parcel of renting, but to be told this a handful of days after renewing the tenancy agreement is morally so wrong. Prospect were also aware of my current health conditions, as is the landlord, as we've had to turn away someone coming to do a gas inspection due to my ongoing treatment. I'm not asking anybody to put the sale on hold, but so the right thing and let us be released from the contract early. The email clearly states if a sale happens before the tenancy agreement is up, the landlord can serve notice. If that isn't the case, and the landlord will still have to wait for the tenancy agreement is over, then maybe raise this with the staff member who wrote the email. As we took this email for gospel and made arrangements to move. I have spent weeks chasing for replies, only to get a call back saying we cannot break the contract. We have now moved from the property due to the health risks this poses on me, and the sheer stress this has put on myself and my family, and the fact we don't want to live on tender-hooks not knowing when we would have to leave. It's an absolute shambles and to leave my family in this cost of living crisis liable to pay the rent up until a point of sale, when we have been tricked into this tenancy, and also when the contract has been clearly not stuck by, by erecting for sale signs, and not letting us enjoy the property on a quiet and peaceful basis, has left us no option to seek legal advise which we have now done. On one of the emails I received it also said 'we are acting on behalf as the landlord as they are our client.' Well we are also paying customers. Also your clients. There has been no thought or consideration for us at all, and due to this, we have had to pay hundreds of pounds to seek legal advise and we are willing and now WANTING this to go to court as we have a watertight defence on the pretence of being mislead, as well as the contract not being adhered to. I am also going to make this known with the redress schemes and the ombudsman. We will take this as far as we need to, to put this right.
5/5
TrustpilotBoth Paul and Beth were brilliant…
Both Paul and Beth were brilliant throughout the process of us looking for homes and even though we haven’t actually bought a place with them, they were so helpful in the search and remained in touch and professional even up until now whilst we proceed with a property with a different estate agent. I can’t recommend them enough, lovely people and if god forbid our sale with this house falls through, I actually look forward to looking at more properties through prospect with Beth and Paul.Thank you for always keeping me updated and staying honest throughout.Nimrah
5/5
TrustpilotBracknell Lettings
Prospect Bracknell lettings have managed my property for over four years now. Beckie Baxter has been looking after it for most of this time. Things haven't been straight forward with the tenants but Beckie has handled things professionally, efficiently and with both landlords and tenants interests at heart. Communication is great too, being kept up to speed on any issues. Beckie treats the property as if it was her own, and offers great advice along the way. Thank you to Beckie and the letting team.
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