Prospect Bracknell reviews in Bracknell Forest

★★★★★ 5/5

Trustpilot

Really professional and would highly recommend.

Had Prospect selling my property in a not exactly favourable market, but they were really professional with their valuation and the conduct of viewings, with every viewing followed up. Eventually we had a buyer and from there the real challenges begin... they did a wonderful job liaising between seller, buyer and their solicitors. We needed a fast completion and with their help we were able to pull through. Many thanks to Paul and Beth and would definitely recommend to anyone thinking of putting their house on the market!

Debra · 8 November 2022

★★★★★ 5/5

Trustpilot

Absolute pleasure…

I found Prospects an absolute pleasure to deal with when selling my house. They were very informative without any pushiness. Ross was professional and guided us through our first house sale. No questions or my chasing for updates was ever a problem, and always gave his full time and attention. Their market knowledge meant that we got a great price for our house and sold at the first viewing day. I could have sold for a significantly smaller sum had I gone with another more pushy estate agent. My buyer also commented on how lovely prospects were to deal with both at the house viewing and throughout the sale process. I am really pleased and would highly recommend prospects. Thank you!

Claire · 8 November 2022

★★★★★ 5/5

Trustpilot

Friendly, professional and thorough! Highly recomemnded

Charlotte Morgan and the team at Prospect are amazing to deal with - my flat viewings were efficiently organised and on-time and the communication with her and the team was thorough and friendly. Highly recommended!

Lucas · 6 May 2025

★★★★★ 5/5

Trustpilot

Happy peeps.

Michael, Matthew and the team worked hard for us marketing the house during some tough periods, thanks to the Truss disaster.We crossed the threshold and completed on time with the recommended DCLaw performing well too.Many thanks to all for your grit and professionalism.

Hirst · 19 April 2023

★★★★★ 5/5

Google

A brilliant 'end of tenancy' platform provided by a company that works with you and are always there to help !

Peter · 25 February 2026

★★★★★ 1/5

Trustpilot

Its the worst experience i ever had.All…

Its the worst experience i ever had.All those agencies following the same patterns but this experience was beyond awful.We raised a complaint regards to delay on refurbishment.The reason of the delay was that the agency did not transfer money on time on builder as builder confirmed.We wasted money on frozen food for another week as the kitchen was ripped off and we could not used it.We did not have an information from the agency about the delay whatsoever.I accidentally called and i found out my self.All this did affect our monthly budget .Our holidays were ruined and night shifts for extra money were cancelled as the refurb. date changed .I was dealing with lots of stress because of a health issue and although i mentioned this to the agency the kept ignoring us.Samantha Baron was the only person who actually listens and provides solutions .There is a lack of communication in general.We need to call and email numerous times for things to get sorted.We had broken handles in 2 bedroom windows and anyone could open from outside.For this only we needed to call and email over a month.Our total nightmare started when i had to deal with an agent called Chloe Hoptroff. She never replies back.Ever!I never seen this in my life before.I spent time on my days off,my holidays,to reach her and even when i call another person will always say she is busy.Still to this day she has not replied since over a month ago.I've seen other reviews with people having the same exact issue with the same person.Its very sad that these people are on this jobs.I never had so much stress in my life.Very sad.

Vasiliki · 14 October 2022

★★★★★ 1/5

Trustpilot

Worst Experience - Would never Recommend and would Never use them again as a tenant!!

Worst Experience - Would never Recommend and would Never use them again as a tenant!!Without going into too much detail I'll summarize in 3 points:- Rented a high value 4-bed property for almost 6 years and never late on a single rent payment as well as fully supported all 6 monthly inspections without any issues. After we were given notice due to the landlord unfortunately wanting to sell the property - we exited the property in the most professional and amicable manner with all our dues and dutied cleared. However, Prospect then to us almost in "landlord's lawyer" terms, completely disregarding any onus or responsibility towards us the tenants & threatening to retain the entire large security deposit with him for the most unjust and discriminatory reasons. - Zero help after serving us notice despite knowing that we were a family with 3 young children. Zero help in relocation and making the transition easier for us in finding another property with christmas coming up. Not a single phone call!- Post exiting the property, sheer lack of courtesy and poor communication to drop even a line/mesg/email for us to pick up some important mail that had arrived unknown to us - instead, they told the landlord to return to sender and post them back. Suffice to say we won't be using Prospect again. Highly disappointed. Nothing but a stressful move from a house we called home due to the unprofessional parties involved.

Ali · 16 January 2024

★★★★★ 5/5

Trustpilot

Excellent professionalism

Natasha was very pleasant and quick to arrange viewings for me. Whilst dealing with her she was a pleasure to deal with and always responded immediately and with great flexibility around my schedule making her a delight to deal with!

PGrif · 1 July 2023

★★★★★ 5/5

Trustpilot

Lily Sines, Property Manager

We have been renting multiple properties over the past five years through Prospect Bracknell and have had Lily as our Property manager for almost two years. Like those before her, Lily has been professional, responsive, understanding and action oriented. I'm confident in the Prospect team and Lily (my main contact point) is key to the ongoing relationship. Many thanks for your hard work and looking forward to many more years with you at the helm and your support. Thanks!

Mr · 15 November 2022

★★★★★ 5/5

Trustpilot

Reported an issue to Prospect Bracknell…

Reported an issue to Prospect Bracknell (Beckie Baxter); within minutes Beckie called to address the issue. Super quick turnaround - Beckie has been my POC from the start of my tenancy and she has been fantastic from day 1. Beckie goes above and beyond for her tenants.

Michelle · 14 November 2024

★★★★★ 5/5

Google

Prospect have been fantastic in helping with our move, especially given the very quick timeline of the move, huge thanks to Lewis Garrington and the rest of the team

Steve · 15 March 2024

★★★★★ 5/5

Trustpilot

Sasha and Stefano are simply stars!!!

Sasha and Stefano deserve nothing less than 5 stars.I have never had a good experience with estate agents until I was managed by these two.Sasha is exceptionally professional and has continued to go above and beyond to attend to our queries and issues. Stefano has been just as professional and showed us so much kindness and resilience in helping us secure a new property (that we love!).If the rest of the Propects team are anything like these two individuals, then I would highly recommend their services!

Holly · 21 September 2022

★★★★★ 5/5

Trustpilot

Excellent service from Bernadette once…

Excellent service from Bernadette once again! Very informative, proactive, and supportive throughout the completion process. This is my second time using her services, and the experience was just as awesome as before.

Rajneesh · 12 November 2025

★★★★★ 5/5

Trustpilot

Thank you Vickie Cripps

Thank you Vickie Cripps for your help with the management of our rental flat. I have no hesitation to recommend Prospect and especially Vickie as she has helped us for the past 2 years.

JM · 1 May 2025

★★★★★ 5/5

Trustpilot

Thanks Abi!

Prospect Sandhurst have been brilliant so far in mine and my partners first time buying journey. A special shout out to Abi H who has gone above and beyond in terms of suggesting houses that fit all our requirements and always quickly finding suitable times for viewings - as well as staying overtime at our 2nd viewing!

Madeleine · 22 May 2024

★★★★★ 5/5

Trustpilot

Professional and helpful

We have just completed on our house move, following the ups and downs of a very tricky chain. The perseverance and professionalism from Beth, Michael and Paul was much appreciated and got us there in the end! Beth was very accommodating when dealing with our house sale and always available to answer questions/ give advice. She was equally helpful when it came to our purchase. Thank you!

A · 18 October 2023

★★★★★ 5/5

Trustpilot

Maddie Clarke is an exceptional…

Maddie Clarke is an exceptional estate agent. Maddie is far superior to any estate agent I have used over the years. She is professional, efficient, honest and extremely helpful. My move was particularly emotionally difficult Maddie went above and beyond to make me feel at ease and less stressed she always had time to listen and talk to me. Maddie always returned my calls promptly and nothing was too much trouble for her. I highly recommend Maddie. If and when I sell again I will use Maddie Clarke I’ve never dealt with such an amazing agent who makes her client feel cared for and valued.

Gail · 24 August 2022

★★★★★ 5/5

Trustpilot

Super helpful!

Charlotte Morgan was so helpful when I was searching for a property. She was really efficient and always answered any questions I had quickly. I would highly recommend Charlotte!

Korryn · 24 June 2025

★★★★★ 5/5

Trustpilot

Great service

Michael went the extra mile to guide us through two sales of houses .The sales had some challenges which he was able to help both us the seller and the buyer to understand and quantify.This was perhaps more of a challenge given the cultural backgrounds and different approaches to buying and selling of property.I can recommend Michael and his team.

John · 7 March 2024

★★★★★ 5/5

Trustpilot

Great service

Its been a real pleasure working with Beth Murphy on my recent purchase. Beth was extremely professional and genuine through out this process and always gave honest, pragmatic advice when it came to the property…. And avoided using the pushy sales tactic which i had experienced with other property agents . Beth was also extremely supportive when it came to dealing with my legal firm with the whole exchange process - they weren't the best when it came to communication so she handled them very well to get things over the line.. thanks Beth you have been incredible !

Arti · 3 August 2022

★★★★★ 5/5

Trustpilot

Outstanding staff

Sasha Byrne has just become the new prospect manager to manage my flat, I have been very impressed with her attention to detail and her great attitude to get a positive outcome. Mainly dealing with the tradesmen working on the flat, EG They gave a high price for the job with no details re cost of labour cost of parts etc etc Sasha was on to them before I had to ask, chasing them for a detailed costing, That’s just one of many that Sasha has given outstanding service, she’s a credit to Prospect

Roland · 2 August 2022

★★★★★ 5/5

Trustpilot

Beth is amazing!!!!!

It’s our first time buying and I can’t fault Prospect.. Beth in particular has bent over backwards to exceed our expectations and more! We were very specific with what we were looking for in a property and she nailed it with the first property she took us to see! It was the first time in months of looking at properties via alternative agents that someone had listened to our needs and after almost giving up looking, she restored our faith in the process in no time! She was transparent with timelines, helpful with recommendations and always kept us in the loop! Thank you so much Beth! You’re a star!

Sofia · 28 July 2022

★★★★★ 5/5

Trustpilot

Thanks to Sasha

Hi there!I am a landlord and I work mainly with Sasha. I would like to say that she is very helpful both through emails and on the phone. She is pacient and tries to give pertinent explanations when promted. Although, I get sometime frustrated with the process of getting and signing in a new tenant and getting all the certificates and aprovals for the house, Sasha has been a very professional and at the same time a friendly person. Thanks for all the support!

R.S · 28 July 2022

★★★★★ 5/5

Trustpilot

Good rental property support

Very happy with the responsiveness and proactive support provided by Katie Clark since she took over as property manager of our rental properties in Bracknell this year.

Juliet · 17 December 2025