Trusted Agent profile · Bracknell Forest
Verified
★★★★★
2,180 reviews across 3 platforms
36 High Street, Bracknell, RG12 1LL, Bracknell Forest, RG12 1LL
Prospect's office in Bracknell Forest, at 36 High Street, is rated 4.7 out of 5 across 2,180 reviews on three platforms, including 400 Google reviews rated 4.5.
400
Reviews on Google
This office
41
Reviews on Facebook
Business-wide
1,739
Reviews on Trustpilot
Business-wide
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Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks to Sasha
Hi there!I am a landlord and I work mainly with Sasha. I would like to say that she is very helpful both through emails and on the phone. She is pacient and tries to give pertinent explanations when promted. Although, I get sometime frustrated with the process of getting and signing in a new tenant and getting all the certificates and aprovals for the house, Sasha has been a very professional and at the same time a friendly person. Thanks for all the support!
5/5
TrustpilotSasha is an excellence property manager
Prospect estate agents have managed my flat for years. They have always been competent, but recently Sasha Byrne has taken over as my property manager. Sasha has transformed the level of service I receive. She has recently managed a very complex situation with 2 separate utility companies in order to get a new stopcock installed in my flat. Sasha, never gave up even though the companies involved became more and more difficult. She kept me informed through every twist and turn of this saga and ensured me and my tenant were happy. This is real above and beyond service! Sasha is awesome!
5/5
TrustpilotRecommendation for Sasha at Prospect
We have been using Prospect since 2008 to manage our rental property, and are currently working with Sasha as our property manager. Sasha is really responsive, clear in her communication and has a 'can do ' approach to getting things done - even if a little outside of the traditional remit of repairs and maintenance. I feel confident that our property is in safe hands while we are living out of the country, and have confidence that Sasha can manage any situation that arises very competently.
5/5
TrustpilotNikki at Prospect is excellent and…
Nikki at Prospect is excellent and always responds to my questions and requests promptly. Great service!
Hello Sharon, Great review for Nikki! Thank you for the 5 stars! Kind regards
5/5
TrustpilotMe and my wife have been renting…
Me and my wife have been renting through Prospects for the last 2 years and have just renewed with them at our property for the next 2 years. Our current property manager, Sasha Byrne has been amazing and is a credit to Prospects. Sasha has a great work ethic, always striving to meet our needs/requests and always maintains great communication regarding matters of the property. I would highly recommend Prospects as a letting agency and Sasha personally for her great work and continued support as our property manager!
5/5
TrustpilotConsistent good service
I have been a landlord with Prospect for a number of years and have always found the service to be good. Recently Nicki Gardner has taken over as my property manager and I have found her to be communicative and supportive.
4/5
TrustpilotGood Lettings Agents
Good Lettings AgentsWe dealt with Sasha Byrne during our time in a rented house through prospect and she was fantastic, always willing to help and genuinely friendly - I've had quite a few rentals recently and Sasha has provided the best service of any estate agent.The only star removed is due to the Landlord of the property, who was incredibly difficult to deal with and I would advise prospect as a whole to vet their landlords closely as there are definitely some bad ones on their books!
5/5
TrustpilotVery responsive and cooperative agent.
Thank you, Ivana F, for your wonderful feedback! We're thrilled to hear that you found our agent very responsive and cooperative. Your experience reflects our commitment to customer-centric service, and we look forward to supporting you again in the future!
5/5
TrustpilotWe are with prospect with more than 2…
We are with prospect with more than 2 years and agency is super agile and always responsive. I would like to highlight the amazing experience which we had specially with Ashleigh Ackermann, she is just super. Always understanding, caring and with right attitude. She is a great asset to the company.
5/5
TrustpilotCharlotte Morgan
Charlotte Morgan. We’ve viewed several properties on our search with different estate agents but to be honest, Charlotte is the most professional and renting through Charlotte has been a breeze.
5/5
TrustpilotI’ve had a very positive experience…
I’ve had a very positive experience with Lynne, from Prospect. She has been very helpful throughout the entire process, always easy to contact and quick to respond whenever needed. Her understanding approach really stands out. I would definitely recommend her services to anyone looking for a reliable and dedicated estate agent.
5/5
GoogleProspect have been fantastic in helping with our move, especially given the very quick timeline of the move, huge thanks to Lewis Garrington and the rest of the team
Thank you for your 5* review Steve!
5/5
TrustpilotWe have a property that is managed by Prospect…
We have a property that is managed by Prospect. Like most companies I look for the 80/20 rule whereby we all strive for 100% which unfortunately is not achievable due to many variables. What is important is how and when the 20% that does not meet expectations is rectified. Prospect for us overall have done an amazing job over years with many teams; they have the 20% philosophy to rectify the challenges that have not been met. Hazel Sims is one of their stars.
5/5
TrustpilotBeth was a delight to deal with
Beth was a delight to deal with. She went above and beyond to close the sale. She constantly followed up with the lawyers of both parties to meet the deadlines. Kept everyone updated. The effort she put in, felt like she is selling her own house and not just doing a job
5/5
GoogleShout out to Lewis who works in lettings at the Bracknell branch. Me and my partner have been looking to secure a place for a while but due to the current market we were finding this challenging, however, thanks to Lewis he helped us secure …
5/5
TrustpilotNatasha was great!
We viewed a property in Tongham with Natasha from Prospect and we’re happy with the service provided. Natasha was well informed and answered all our questions concisely. She then followed up to ask our thoughts next day.Positive experience.
Thank you for your 5* review, Marcus.
5/5
GoogleGreat experience selling my property with Prospect from start to end. The team did a superb job getting my house marketed and sold. A big thanks to Paul Wickens who was there from the start and made sure the photos and marketing showed the house to its best. Thanks also to Calum Radcliffe who advised on the pricing strategy and kept me updated on viewings regularly, and to Adam Selzer-Williams who secured the eventual buyers and negotiated an improved offer! Last, but by no means least, a massive thank you to Aimee Smith for helping push things through to completion and keeping the buyers reassured. A brilliant result from a fantastic team - cheers!
5/5
TrustpilotRented Property
Been dealing with Nikki Gardner at Prospects for a number of years now with regards to our rented property in Berkshire. She is extremely professional and we are very happy with the service we have received over the years.
5/5
TrustpilotSonam Gurung is a one of the best and en excelent communicator / customer services. He is reliable, versatime dynamick and professional person. I can sense that he has a lots of potential and bright f
Sonam Gurung is a one of the best nd en exccelent communicator/ customer services. He is a reliable, versatile dynamic and profession person.
5/5
TrustpilotI recently purchased a property through…
I recently purchased a property through Prospects and was helped by Beth Murphy. From the introductory call she was so helpful and really took the time to understand what I was looking for. I felt like I struck gold when Beth found a really lovely house and helped me on my journey to get it. Throughout she was understanding and helped me manage all the pressures that come with buying a new home. I still pinch myself that I am now here and will always be grateful to Beth for introducing me to my new home. Thank you Beth and the team at Prospects.
5/5
TrustpilotGreat experience!
For many years, my experience with Prospect has been really great and smooth. I particularly appreciate the professionalism of Nikki Gardner, who has been managing my tenancy in a very efficient and friendly way. This is really appreciated!
5/5
TrustpilotExcellent Service from Prospect
We have just finished a tenancy through Prospect and very happy to say we have received an excellent level of service from many members of staff at Prospect in Bracknell ... all of whom have been very helpful and prompt in dealing with any issues. In particular Kodie Brooks has been very efficient in getting back to us and facilitating the end of tenancy arrangements to make sure everything ran smoothly. Thank you Kodie .. and to all your colleagues at Prospect.
5/5
TrustpilotI am very happy with Prospect Agency
I am very happy with Prospect Agency. They deal with everything promptly and always listen to you. Mateo helped me at the beginning and was very supportive, and now my contact is Nikki, who has been absolutely brilliant. She’s professional, responsive, and always goes the extra mile to help.
5/5
TrustpilotBernadette Martin has helped us…
Bernadette Martin has helped us negotiate through the selling of our property . She is professional, very knowledgeable and also very personable and would recommend her when going through either selling or buying a house .
Thank you for taking the time to leave this feedback for Bernadette and thanks for the recommendation. Prospect Estate Agency in Reading
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