Trusted Agent profile · Bracknell Forest
★★★★★
591 reviews across 2 platforms
One Station Square, Bracknell, RG12 1QB, Bracknell Forest, RG12 1QB
Chancellors's office in Bracknell Forest, at One Station Square, is rated 4.6 out of 5 across 591 reviews on two platforms, including 426 Google reviews rated 4.6.
Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
TrustpilotWe reviewed a bungalow accompanied by…
We reviewed a bungalow accompanied by Luke from Chancellor’s Estate Agency he was very attentive showing the salient points also leaving us to have a second look very patient even obviously he had other clients to see.
We are so pleased to hear about your positive experience. We truly appreciate your kind words regarding our attentive and patient service. Thank you for sharing your feedback!
5/5
GoogleWorking with Amy on the renewal of our tenancy, it was a great experience. Amy was great with her communication both written and via the telephone. As a result we have managed to complete the renewal of the tenancy a month in advance. Thank you Amy!
Hi Natasha, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleAmy was incredibly helpful and welcoming during our phone conversation. As a group of second-year students searching for housing, we greatly appreciated her assistance in making the process smoother and less stressful. Her guidance has been … More
Thank you Geri for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleEmma Cotterell was the best one of the staff I came across, she maintained contact and responded to requests proactively. she has common sense approach and doesn't hide behind systems, she will question things to be supportive.
Hi Sushma, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
TrustpilotI could not recommend a letting agency less
I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.
5/5
GoogleGrace Curry from the lettings team has been enormously helpful and proactive in dealing with tenants and contractors prior to letting my property. Grace has been in regular contact throughout and I have always felt up to speed with progress. Many thanks.
Dear Carmine Ruggiero, Thank you for taking the time to leave such a positive review of your experience with Grace and our lettings team at Chancellors - Bracknell Estate Agents. We are delighted to hear that Grace provided you with an enormously helpful and proactive service in dealing with your property's tenants and maintenance contractors. We pride ourselves on delivering excellent customer service and keeping our clients informed every step of the way, so it is fantastic to hear that you always felt up to speed with progress. We will ensure that Grace and the team receive your kind words and continue to provide the same level of service to all our clients. Thank you once again for choosing Chancellors - Bracknell Estate Agents for your property needs. Best regards, Chancellors - Bracknell Estate Agents.
5/5
GoogleStephen has been very helpful in the first few days of our new tenancy. Since he has made contact to introduce himself we have brought a few issues to his attention. Steve has been very prompt in bringing this to the landlords attention and organising contractors to get these issues rectified. Steve has replied to emails in good time and I have not yet failed to reach him on the phone.
Hi Morgan, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them
5/5
GoogleChelsea is very helpful and always quick to respond when assistance is required.
Hi Ben, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotGood help
Charlotte has been great and patient, showing me all available houses I am interested in purchasing.
5/5
TrustpilotMolly is highly efficient
Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.
5/5
GoogleHollie was an absolute pleasure to deal with. Felt like she did everything for us, always emailed back and called to keep us informed. Gave us great info and always detailed feedback. Hollie did her best with every viewing and was always able to tell the clients the correct info. Would recomend Hollie to all of our friends
Thank you Matt for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
4/5
GoogleSasha has been a huge help to me and my husband whilst we’ve gone through a challenging time with Chancellors. She clearly explained everything to us, whilst being patient with our queries, and solved our problem with 1 day. Thank you Sasha!
Thank you Amelia for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
1/5
TrustpilotDeposit repayment issues
We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.
5/5
GoogleJason Byrne has been an exceptionally professional, receptive, and friendly property manager; everything a tenant could hope for. It’s been a real pleasure working with him, and I highly recommend Chancellors based on my experience.
Thank you for your wonderful review, Elias! We're thrilled to hear about your positive experience with Jason. He truly exemplifies our commitment to excellent service at Chancellors. Your recommendation means a lot to us, and we look forward to assisting you in the future!
5/5
GoogleI would like to thank the team at Chancellors for the support they have given in renting a property. In particular Juliet who has been very helpful and informative. Any problems that have occurred with the tenancy have been quickly resolved by her and the team around her.
Thank you for leaving us this great review Clive, we will be sure to pass this fantastic feedback onto the relevant person. We are delighted that you had such a great experience with us!
5/5
GoogleDealing with Mandy for my rented house has been a great experience. She is very professional, responsive and communication is always very good!
Thank you so much for your wonderful feedback, Amir! We're thrilled to hear that your experience with Mandy has been so positive. At Chancellors - Bracknell Estate Agents, we pride ourselves on professionalism and effective communication, and it's great to know that we met your expectations. If you need anything else in the future, don't hesitate to reach out!
5/5
GoogleJust want to say a huge thank you to Rebecca Fields for welcoming us so nicely and providing us with all the information and assistance we needed for our new rental property. Rebecca is informative, professional, and her customer service is excellent with prompt replies. I highly recommend Rebecca.
Hi Kate, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
TrustpilotTerrible property managers
This review is directed towards the property management arm of Chancellors. As tenants, we have had horrendous experiences for the past five years with having any maintenance issues addressed. It takes, on average, two emails and a phone call before they even respond to a request regarding a maintenance issue, and the issues themselves (basic ones - such as an oven not working, overhead lights completely burned out (not just the bulbs), a broken step on a staircase that represents a safety issue) can take weeks, if not months, to resolve - again, with us chasing all the time.
5/5
GoogleGeorgia from Chancellors was very friendly, understanding and very willing to try and find something for us within our budget. She's also the only one who has contacted me out of all the agents I have left a message for and it was in less than 24 hours. Thank you Georgia, you're a star!
Hi Sonya, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleGeorgia is very helpful and responsive to my request. It's a pity that I didn't work finally with her for my new move but recommended her for others with her good & quick follow up service!
Hi Dionna, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleExcellent is an understatement. Dylan was very good and helpful. He kept us informed and updated every step of the way. He has great people skills. Easy to feel comfortable around him.
Thank you, Walter, for your fantastic review! We're thrilled to hear that Dylan provided you with excellent service and made you feel comfortable throughout the process. Your satisfaction is our top priority, and we appreciate your kind words about our team's communication and people skills. If you need anything else in the future, don't hesitate to reach out!
5/5
GoogleI recently had the pleasure of working with Georgia as my letting negotiator, and I can't recommend her highly enough. From the outset, her professionalism, knowledge, and warmth shone through. Throughout the process, Georgia was attentive, responsive, making what can often be a stressful endeavor seem effortless. Thank you, Georgia, for such a great experience!
Thank you Roland for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleGreat experience with Hollie Callaghan. Her email responses are always timely, making the communication very smooth. Friendly, professional, and highly recommended!
Thank you, Piotr, for your wonderful feedback! We're thrilled to hear about your great experience with Hollie Callaghan. Timely communication and professionalism are what we strive for, and we're glad to know that you felt supported throughout your interactions. Your recommendation means a lot to us!
5/5
GoogleHaving Tanja as my sales progressor ensured a smooth journey through the stressful process of moving. She always explained everything clearly and I always felt she was on my side helping to liaise with the conveyancer. Thank you Tanja!
Hi Catherine, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Bracknell Forest office has 591 reviews across two platforms: 426 on Google, 165 on Trustpilot (across the whole business).
Chancellors Bracknell is rated 4.6 out of 5 across all 591 reviews, and 4.6 out of 5 on Google from 426 reviews.
Chancellors Bracknell, One Station Square, Bracknell, RG12 1QB, Bracknell Forest, RG12 1QB.
