Trusted Agent profile · Bracknell Forest
★★★★★
592 reviews across 2 platforms
One Station Square, Bracknell, RG12 1QB, Bracknell Forest, RG12 1QB
Part of Chancellors, see every office.
Chancellors's office in Bracknell Forest, at One Station Square, is rated 4.6 out of 5 across 592 reviews on two platforms, including 426 Google reviews rated 4.6.
Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
GoogleEmma is very helpful and very responsive. She helps follow up all matters promptly and gives clear instructions and advices. Thank you for her support.
Hi Bills, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
GoogleWe booked an appointment to visit an house for sale, we got the confirmation email, no further communication, the agent didn't show up at the appointment, didn't picked up our calls. The kind tenant heard our voices outside the house and offered us to visit the house, she remediated to the agent unprofessional behavior. Today my wife get a rage call from the agent who tell her we where not allowed to visit the house and we we disrespectful to them. Terrible behavior but the agent
Hello, your feedback is important to us and we are sorry that you have concerns currently therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
GoogleShelby helped me with the sale of my house, she was attentive and thorough and always helpful what ever the circumstances were! Couldn’t have completed the sale without her
Hi Sandra, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleTanja was absolutely superb! Knowledgable and helpful, our complicated purchase definitely wouldn’t have happened without her!
Thank you for leaving us this great review Tanja, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleThe place was very lovely and neat. In fact we like it. Thank you for the nice treatment from Chancellors especially Joseph. We are grateful so far.Joseph is doing a great job.😊👍 …
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
TrustpilotVery impressed
We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.
1/5
GoogleWould give 0 if I could Worst estate agents, it’s like a school playground, Why have young women who are not educated or experienced working ??? No answer to any questions We have to wait days and days for a reply Terrible service, they all pass the blame on each other, Stay clear of chancellors if you want a professional Service
Thank you for letting us know about this Kelly, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.
2/5
TrustpilotWe have previously had good experiences…
We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.
5/5
GoogleDylan was very friendly and helpful during the process of viewing and the initial application for renting. I am very happy with his service.
5/5
GoogleDana Valentine is always available and ready to help, also good on follow up and ensures the client is satisfied and comfortable.
Thank you for leaving us this great review Dan, we will be sure to pass this fantastic feedback onto the relevant person. We are delighted that you had such a great experience with us!
1/5
GoogleThe whole company is absolutely useless!! Specially ELEANOR - arrogant and incompetent!! She let us in a mouldy and filthy apartment with no floor and full of slugs. 2 months she tried to sort it out with no luck, so we had to take it up with management. But what would you expect from someone who needs several months to report a faulty dishwasher to a manufacturer, as it was under a warranty? At the end she tried to charge us for cleaning and removal of their own rubbish, which was clearly visible in check-in report. Shocking!!! YOU DECIDE IF YOU WANT TO DEAL WITH THEM WOULDN’T P.S. If you were concerned you would contact me directly using my DETAILS THAT ARE ON FILE.
Hi Lukasz, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleJoe was fantastic knew a lot about the property and the area. Made some great recommendations and made the viewing process very easy. Would highly recommend working with Joe in the future
Thank you Shane for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
GoogleWe had the worst experience with Chancellors Bracknell after our offer to rent a property was accepted. When our offer was accepted we were asked to fill in the application form followed by a payment of a week’s rent as deposit. We were asked to fill this form 3 times from scratch just because we wanted to update move in date and guarantor. Then they sent us links from a third party tool “Lettings Hub” which is such a nightmare. It collects more information than a visa application with a buggy website that fails to submit your data every time. Although we provided the same details on the application form their procedure is strictly on the data in the Lettings Hub tool. Such tools are supposed to make the process easy but this one is just a monetisation tool for the letting agency. I received several calls from them just to buy TV, Internet and insurance through them. Worst thing is they will ask you to fill all the information per tenant even though it’s the same for all occupants. Now that we have a history with another letting agency in Bracknell, I can comfortably advise not to go with Chancellors as it’s more trouble to go through the tenancy process with them than continuing our search.
Hi Karem, thank you for taking the time to get in touch, we are disappointed to read of your concerns. However, we are aware that your situation is currently being dealt with and hope that we can resolve your concerns. You will be contacted soon. Please email directors@chancellors.co.uk with your email or phone number so we can provide further assistance if needed. Many thanks.
1/5
GoogleI rented an apartment in Staines for two years which was managed by chancellors, I left apartment on 22nd June 2023 and till now i haven't got my deposit back. After chasing them for few weeks I been told we don't owe you anything as i was on some "deposit replacement scheme", i shared i never signed any such document and i got proof my deposit is protected under deposit protection scheme, then they acknowledged they got my deposit. Whenever I call Chancellors letting team about my deposit, they got only one story to tell i.e. landlord is not responding etc so as per Tyler( Chancellors letting manager), they can't share when i will have my deposit back and it can even take months. You don't delay monthly rent for few days, how can you hold someone deposit for so long? If I send email about my deposit, there is an automated response that your correspondence has been recorded but no one calls back and neither there is any progress... Based on my experience so far, I got reasons to believe they are intentionally holding my deposit, probably students also rent from them and they leave country, so that's Chancellors way of going quiet till they stop chasing them, so they don't have to pay deposit back. Luckily i live here, so will chase them till they pay my deposit back! If you ever rent from them, make sure in your letting agreement you got explicit clause saying they will return your deposit back within couple of weeks. Really feeling disappointed, i wish there was option to give them 0 star. Avoid them!!
Hi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
1/5
GoogleThe reason agents have a bad name. Unlawful fees? Check False promises? Check Twisted communications? Check Ignorant? Check Will they lie? Check Will they steal? Check The list sadly goes on. Whilst this review is merely an expression of my opinion, it is one reached after 7 years of interaction. I rented a 4 bedroom house from them, and they acted as agent for the landlord who I never met. After viewing the house, it was agreed a lot of work was needed to make it a habitable family home. The agent very clearly agreed, and we struck a deal based upon basic things such as cleaning and painting would be done for us to enable a fresh start. On move in day we arrived to find none of this had been done, and when we raised the issue, we were told: ‘just leave it as you find it.’ This of course was unacceptable as the house, as-well-as dirty, was actually unsafe. When we left, they ignored us for months, and then tried to steal our deposit on the grounds that the house needed works!!! Saying that the check I had been lost and all issues were down to us. After taking this to the authorities they ruled, correctly, against the agents. However, this does not make us for months and years of stress and risk. Avoid like the plague.
Dear Mr Sargeant, thank you for your communication and we are sorry to read that your tenancy was not as smooth sailing as we would have hoped. As you are aware the tenancy agreement that is signed is between yourself and your landlord and not a contract that we are party to. In regards to your recent deposit concern, we have rules that we have to obey and unfortunately unless both Landlord and Tenant agree then our hands are tied as we cannot release any monies from the deposit. We are pleased that the TDS have concluded there adjudication and we will abide by the decision that have been made. We wish you all the best in the future.
5/5
TrustpilotFor many years I have always received…
For many years I have always received excellent service from the teams at Chancellors
We're happy to hear that you've consistently received excellent service from our teams over the years. Thank you for your positive feedback!
5/5
GoogleGeorge was very friendly and clear over the phone and has sent over some potential flats immediately! very quick and good customer service:)
Thank you for this wonderful review Emilie, we are pleased that you had such a positive experience with us and will pass this onto the team.
5/5
TrustpilotJordan you are a star
We truly appreciate you sharing your positive experience. We are delighted to hear that the process of selling and buying your home was so productive and seamless. We are glad our professional and friendly approach worked well for you.
5/5
GoogleA huge thank you to Aisha Butt for dealing with the situation. Very helpful and fast in a delivery. I'm glad, she was the one managing my case. 100% recommendations
Hi Lili, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
TrustpilotReally poor rental service
Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.
5/5
GoogleAimee was very friendly, personable and most importantly helpful definitely deal with her if you have a choice
Thank you for this wonderful review Jamie. We are pleased that you had such a positive experience with us, and we will share this feedback with Aimee and the team.
5/5
TrustpilotI was really well looked after by…
I was really well looked after by Shannon Corrigan & Chris Appelboom!
We appreciate you sharing your positive experience! We're so glad to hear that you were well looked after and that you felt the team was professional, communicative, and understood your needs. Thank you for your recommendation!
5/5
GoogleAmazing team, espeically Ben who walked me throught the whole process. Always avaible and always helpful. much appriciated
5/5
GoogleVery happy with the work Chancellors put in to sell my house at the start and then for James Johnson, who did a great job by progressing the sale to its completion.
Hi David, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
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