Trusted Agent profile Β· Brackley

Alexander & Co Brackley reviews

β˜…β˜…β˜…β˜…β˜… Excellent

362 reviews across 3 platforms

Hartley House 29 Market Place, Brackley, NN13 7AB

Alexander & Co's office in Brackley, at Hartley House 29 Market Place, is rated 4.6 out of 5 across 362 reviews on three platforms, including 298 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of two awards Alexander & Co won in 2026.

Google logo

4.8 / 5

298

Reviews on Google

This office

Facebook logo

4.9 / 5

37

Reviews on Facebook

This office

Trustpilot logo

27

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Alexander & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Brackley office, from every platform, shown as written. First names only.

5/5

Google

As first time Landlord,Annie and her team were a delight to work with, all very knowledgeable and patient in guiding me through the process and finer details . Found me a tenant within a week. Highly recommend.

Roger Β· 8 June 2023

Agent replied Β· 6 July 2023

Thank you so much Roger for leaving us this review, it has been a pleasure securing you ideal tenants for your new purchase. Many thanks again, Annie, Jack & Charlotte

1/5

Trustpilot

Useless

Useless. Non-responsive. Don't action when notified when vacating a rental. Try and keep deposit because their systems do not work. Insinuate it's the tenants fault. I have constantly needed to chase. Do not recommend!

Christine Β· 11 June 2026

3/5

Google

We recently ended our rental journey with A&Co and although the lettings team were fine throughout the term, besides frequent staff changes which now make sense, at the end it all went a bit wrong. We bought a house and it all went a lot quicker than planned meaning for a while we were renting and paying a mortgage which is fine, we expected that could happen. However, as soon as we let the agency know, it seemed like the landlord was always their ultimate priority. They didn't seem to be aware of current laws, I.e not being able to force the tenant to carry out a paid professional clean. They also didn't seem to take into account the results of the 6-monthly inspections that took place meaning that for a good while we were facing demands that the house NEEDED a full deep clean including carpets by a professional company, questions about rusty rads being repainted before we left, among other things. I was registered as a vulnerable person with mental health issues so they would have been aware that the unnecessary stress wouldn't and be handled well. I also fully believe that an agency is supposed to act as the middle ground between tenant and landlord, standing for what is right legally and morally, not just siding with a landlord because they pay their fees. I'm sure that the lettings team at Brackley will have reasons for why they acted the way they did but from a professional standpoint - it left a lot to be desired. Upon finishing my tenancy with them I am certainly relieved I don't have to deal with an agency ever again.

Jemma Β· 28 March 2025

1/5

Google

I registered with Alexander and Co lettings in brackley two months ago.They seem absolutely determined NOT to inform me of any properties they know are suitable for me.There have been 2 properties in the last few weeks ideal for me and they havent informed me of either.I feel they are discriminating against me as I am registered disabled and on long term sickness benefits.I cant think of any other reason they are being like this with me.when they were Macintyres they were brilliant.Macintyres found me somewhere to live within days of registering with them and i lived at that property for a whole eight years.Not happy at all with Alexander and Co.

Phillip Β· 10 September 2023

Agent replied Β· 1 October 2023

Good afternoon Phillip We are very sorry to hear that you've been unhappy with the service you have received, we do our best to provide a personal, proactive, and ethical service. I have made contact with you should you wish to discuss further. Kind regards, Annie Sparks, Lettings Manager

5/5

Google

Fantastic service from a friendly team. Special mention to Jack - first class!!

James Β· 23 September 2024

Agent replied Β· 23 October 2024

Thank you James, it was lovely to help you find a new home. Many thanks again, Annie & Jack.

5/5

Google

Simply amazing. Jack is an outstanding employee and even better person. 10/10 recommended.

Alfonso Β· 23 September 2024

Agent replied Β· 23 October 2024

Thank you for Alfonso for taking time to write this. We think the same of Jack. :) Many thanks again, Annie

5/5

Google

Jack was very helpful in helping me to find the right property. And in just 2 weeks he had all the paper work ready for me to move in. I highly recommend this Estate agents.

Amada Β· 8 June 2023

Agent replied Β· 6 July 2023

Thank you so much for leaving this review for Jack, hope you're settled in your new home. Many thanks, Annie & team

5/5

Google

Absolute experts of the Brackley market. Martin has been an absolute star helping us purchase a property via Macintyers and am forever in his debt. Should we need to sell or buy locally again Macintyers will be my first port of call. Thank you

Liz Β· 6 July 2022

Agent replied Β· 6 July 2023

Thank you Liz for taking the time to leave us a review.

5/5

Google

Thank you to James for all your help in selling our property nothing was ever too much trouble, always very positive which makes the process more bearable, will definitely use again and recommend to friends and family, Abbie 😊 …

Abigail Β· 8 December 2022

Agent replied Β· 6 July 2023

Abigail, thank you so much for your lovely review, it really does mean a lot to us, when someone takes the time to say thank you, we hope that you will be very happy in your new home.

5/5

Google

Both my sale and purchase were with Alexander and Co, purchase wasn’t quite as straight forward as the sale, Martin and James both in the end went above and beyond to get it over the line. The sales progression company do let the overall experience down as they aren’t very good with communication and chasing for documents that are needed by the other party. Waited 7 weeks just for initial paperwork to be completed, this however is being brought in house I believe so will make a massive improvement to the overall experience and hopefully won’t need to chase for updates. Would recommend.

Jade Β· 8 August 2023

Agent replied Β· 29 August 2023

Thank you for your review Jade, we really appreciate you taking the time to leave one. We have already taken action regarding sales progression which is in now back in-house in Hannah's very capable hands and already this is making a tremendous difference to the service we provide. We hope that you will be very happy in your new home and would love to and see what you do with the property when you're finished.

5/5

Google

One of the best experiences I’ve had with letting agencies - prompt responses, really helpful and friendly. Definitely would recommend 😁 …

Ana Β· 14 December 2025

Agent replied Β· 14 April 2026

Thank you so much for your kind review for Chester and the lettings team :)

5/5

Facebook

Huge thank you to Macintyers Brackley for their help and support with a purchase in Brackley. Absolute experts of the Brackley market and particularly Martin. They always offered great advice and I would not hesitate buying or selling through them again. Thank you.

Liz Β· 2 July 2022

Agent replied Β· 30 October 2023

Thanks so much for your lovely feedback, Liz, our team is delighted. All the best in your new home!

5/5

Google

We used Macintyers for the sale of our property in Turweston and they've been nothing short of excellent in every way! Ben and the team ensured that these often stressful transactions went as smoothly as possible, from initial contact, advertising, through to management of viewings, liason with potential purchasers and on to the final sale. The team have a great knowlegde of the local area and Ben already had personal knowledge of our property, which stood us in good stead for a successful sale as he was able to describe everything that we'd done to the property. Well done Ben and the team! I would thoroughly recommend Macintyers as the go-to agents in and around the Brackley area.PositiveResponsiveness, Quality, Professionalism, Value

Chris Β· 28 August 2021

5/5

Google

Putting my house on the market in the middle of a lockdown was a very stressful experience, but MacIntyers were absolutely brilliant, especially Martin Goulder. He included me in every detail of the sale, and nothing was too much trouble for him. His advice was invaluable. I'd also like to mention Mary Amos, whose professionalism in showing prospective buyers around my house no doubt contributed massively to the happy ending of a sale. I cannot recommend these guys highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Caroline Β· 28 August 2021

5/5

Google

We bought our house through Macintyres a few years ago and Martin was excellent from start to finish. He managed all expectations at all times in an extremely proactive, communicative and thoughtful way. I credit Macintyres with permanently changing my (previously somewhat negative) perception of how estate agencies operate. They significantly reduced the levels stress and hassle normally associated with house buying to a bare minimum. They are the best estate agents I've ever dealt with. I would highly recommend them and will definitely use them again if we ever move.PositiveResponsiveness, Professionalism

Richard Β· 28 August 2021

5/5

Google

This is our second time buying/selling through James Butler at Macintyers and we genuinely could not be happier. James has been an absolute star throughout the whole process. From his initial consultation and fantastic photos of the house, to managing the communications with our buyers to make sure we were always in the loop, James consistently went above and beyond at all times with a smile on his face and positive attitude. He definitely made what could have been a very stressful situation so much smoother and easier and we’re very grateful to him for that! Thanks so much James!PositiveResponsiveness, Quality, Professionalism, Value

Emily Β· 28 August 2021

5/5

Google

What can I say….. I had sold a house with Macintyers in the past and Martin was fantastic then so we came back to Martin at Macintyers recently to sell again and are so happy that we did. Due to problems elsewhere in the chain, the transaction was not an easy one and was against the stamp duty holiday clock! We have absolutely no doubt that without Martin’s knowledge, experience, professionalism, diplomacy, communication skills and sheer tenacity the whole chain would have collapsed. He is simply the best!! The whole team at Macintyers are friendly, helpful, responsive, professional and just fabulous. Can’t recommend them highly enough.PositiveResponsiveness, Professionalism

Megan Β· 28 August 2021

5/5

Google

A fantastic local business who are supporting the community. A big thank you to Macintyers for investing in a local junior football team at grass roots level. We are extremely grateful for your generosity which has allowed the team to have a new kit for this season. Thank you for your support.

H Β· 6 July 2020

Agent replied Β· 6 July 2023

Thank you Helen for taking the time to write us review. Macintyers have always liked supporting the local community. We wish the team every success for the season.

4/5

Google

We experienced a high level of service throughout the process of our house purchase. Martin was excellent - he regularly kept us updated, was easy to get in contact with, and gave useful advice throughout. His experience and professionalism is a great asset to Macintyers.PositiveResponsiveness, Quality, Professionalism

Dan Β· 28 August 2021

Agent replied Β· 6 July 2023

Many thanks Dan for taking the time to leave us a review

5/5

Google

I would like to thank Martin for his ongoing support and advice regarding our recent house purchase I a difficult market. He went above and beyond to help.

Sue Β· 10 September 2023

Agent replied Β· 1 October 2023

Thank you Sue, I really appreciate you taking the time to write a review. All the Team at A&Co hope that you will be very happy in your new home.

5/5

Google

Amazing experience , jack was very friendly , helpful and quick throughout the process would highly recommend πŸ‘ …

Daisy Β· 14 December 2025

Agent replied Β· 14 April 2026

Dear Daisy Keane We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

After Alexander and Co had helped us find my Mum an assisted living space to move into, it was then time to sell her property. I decided to go with Alexander and Co due to the fact they were superb with the rental and I have known Martin for over 30 years in a professional capacity. It was 100% the right decision. The property went on the market just after Christmas - we received a firm offer 7 days later. Assisted by Terry and James who was also up to speed we were able to complete the sale with the minimum of fuss. I'd like to personally thank EVERYONE at A&C for making what could have been a taxing time, an extremely smooth process Dave Randall Dave Randall

Dave Β· 7 April 2023

Agent replied Β· 6 July 2023

Thank you so much Dave for your kind words, hope your mum very much enjoys her new home. Many thanks again, Annie & Jack

5/5

Facebook

We used Macintyers for the sale of our property in Turweston and they've been nothing short of excellent in every way! Ben and the team ensured that these often stressful transactions went as smoothly as possible, from initial contact, advertising, through to management of viewings, liason with potential purchasers and on to the final sale. The team have a great knowlegde of the local area and Ben already had personal knowledge of our property, which stood us in good stead for a successful sale as he was able to describe everything that we'd done to the property. Well done Ben and the team! I would thoroughly recommend Macintyers as the go-to agents in and around the Brackley area.

Chris Β· 22 January 2021

5/5

Google

Macintyers Brackley were the estate agents for my property purchase. James guided me through the process and dealt with any queries and niggles almost immediately. Best estate agents I've had business with. Would recommend and use in the future.

Nick Β· 6 July 2022

Agent replied Β· 6 July 2023

Thank you Nick for taking the time to post a review, your kind comments will be passed on to James and thank you for the endorsement.

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Questions about Alexander & Co Brackley

Has Alexander & Co won any awards?

Yes. In The Trusted Agent 2026 awards: Alexander & Co, Brackley won Gold; Alexander & Co, Aylesbury won Trusted Agent.

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