Trusted Agent profile · Bournville
Verified
★★★★★
869 reviews across 3 platforms
235 Mary Vale Road, Bournville, B30 2DL
Part of Oulsnam, see every office.
Oulsnam's office in Bournville, at 235 Mary Vale Road, is rated 4.7 out of 5 across 869 reviews on three platforms, including 106 Google reviews rated 4.9.
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Every review we hold for the Bournville office, from every platform, shown as written. First names only.
5/5
GoogleWe had a great experience with Robert Oulsnam, Bournville. They helped our house sale go through just after restrictions were lifted on moving. They kept in contact throughout lockdown and help to keep all parties in the loop. I would highly recommend. Thank you
4/5
TrustpilotStaff that go the extra mile
My experience did not start of well in that I think the original estate agent overvalued the property and made assurances that did not come to around, which led to a massive reduction in the sale the price. I appreciate the market changed in the last 6 months, however the change did not account for the movement in selling price and the amount the estate agent confirmed it they could sell for. However later in the process, I found Lauren to be fantastic. She kept me updated throughout the process and went the extra mile to achieve get the sale. She was also diligent in ensure the lead time from agreed sale to completion was kept to a minimum (2 months!!!)
5/5
TrustpilotVery professional yet friendly
Very professional yet friendly, approachable team willing to offer support and advice along the way.
Good morning and thank you for leaving a really positive review. We do appreciate it.
5/5
TrustpilotMany thanks to Lisa and all the team at…
Many thanks to Lisa and all the team at Oulsnam in Moseley for their professional and efficient service. I particularly appreciated their honest way of dealing with any situation arising. They are always ready to help.
5/5
GoogleWhat I particularly appreciated from Robert Oulsnam's Bournville office was the personal service I received. At times of stress during the house selling and buying process the staff always offered a symapethtic ear and went out of their way …
5/5
TrustpilotVery helpful and professional
Very helpful and professional. Especially Gary .
Thank you very much for your 5 star review. I have passed your thanks onto Gary and am pleased you found our service helpful & professional.
5/5
TrustpilotGreat communication/engagement
Great communication/engagement Lisa was great during my recent purchase in Wake Green Park, Moseley. Really prompt communciations via phone or email; and kepy me up to date on progress - really beneficial for a first time buyer. Many thanks.
5/5
TrustpilotA very positive experience
Good advice and an enthusiasm for the property that matched mine, together with an in depth understanding of the property market in the Local area.The whole experience of dealing with Oulsnam has been very positive.
Thank you for this five star review we are really pleased to hear you have been happy with the service offered by our Bromsgrove Office.
5/5
TrustpilotExtremely professional and…
Extremely professional and compassionate agents, who kept me informed throughout the whole process, even though when put under completely,unnecessary pressure by a family member when finally completing the sale of our father’s property
Thank you for your kind review and for choosing us to act on your behalf. We will share this with the team at Kings Heath.
5/5
TrustpilotThe Oulsnam Estate agents ,Droitwich whole process of viewing properties…
The whole process of viewing properties and the selling a property and buying another was made a lot easier with Oulsnams Estate agents in Droitwich. All the staff were friendly,polite and extremely professional and nothing was too much trouble in dealing with the whole process.They provided an outstanding service.
5/5
TrustpilotHouse Sale
Very good experience, from putting the house up for sale, to completion. The staff at Oulsnam kept me up to date , with all the proceedings, would recommend Oulsnam to anyone.
Thank you very much for your 5 star review which is really appreciated. Your business was valued and we wish you all the very best.
5/5
TrustpilotRedditch team are absolutely fantastic
Redditch team are absolutely fantastic Great people and amazing service couldn’t thank them enough especially Debbie
5/5
TrustpilotSelling my mother’s flat
Assistant Manager Angela was very proactive in moving the sale process on to conclusion
5/5
GoogleThe team were fantastic and very helpful whenever any difficulties came up throughout the selling and buying process. With our first time selling they were particularly supportive and were professional and friendly from start to finish.
5/5
TrustpilotJosie was very efficent
Josie was very efficent, followed up on matters and kept me updated. I was impressed with her level of due diligence
5/5
GoogleGreat service from Rachel, Samantha and the rest of the team in the Bournville office. I live 300 miles away from the house I was selling, so relied totally on Oulsnam to manage the process for me. Samantha kept me up to date with …
5/5
TrustpilotAngela Tabberer was very helpful and…
Angela Tabberer was very helpful and extremely professional and efficient.
5/5
TrustpilotMarvellous people & outstanding service
Lauren Bell and her colleagues were extremely helpful in sourcing the property I needed. They made multiple attempts to ensure the property owners know my interest in the property. During my viewing, Lauren impressed me by her courtesy to customers, enhethusiasm in catering for customers’ needs, and the ability to locate essential and decisive data. After my viewing, Lauren still diligently followed up my case, gave me unfailing assistance, and helped me forecast the duration of my process. She was well versed with various procedures and clear minded in taking steps to keep things going. These wonderful parts made a successful team and produce an exemplary quality of service.
5/5
TrustpilotGreat viewing experience
5/5
TrustpilotVery professional
Stephanie looked after me from the first visit all the way through until the hand over of the keys. Very professional and personable.Communication was great either on the phone, in person or via email.
Thank you Sam for your review and we wish you all the best & happiness for the future in your new home!
5/5
TrustpilotI have to say the staff it’s really… Amazing
I have to say the staff it’s really nice. Especially Kathryn Grodoski she was the one that he deal with my house. Really helpful and really understanding.
1/5
TrustpilotMoney for nothing
Agents pleasant and accommodating to begin with. After a buyer made an offer we agreed to, Oulsnam had no more contact with us. House sale took over 4 months, we heard nothing from Oulsnam at all. No one got in touch to keep us updated or to offer advise or support. House sold itself as photos were quite amateurish.
4/5
TrustpilotThe property sold in reasonable time…
The property sold in reasonable time and clear helpful information and advice was given along the way.
5/5
TrustpilotGood experience
So far We had a good experience with the Robert oulsnam (kings heath branch) We had a viewing yesterday with Joe and he was a very helpful and friendly person. Highly recommended this company.
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