Trusted Agent profile · Bournville
Verified
★★★★★
866 reviews across 3 platforms
235 Mary Vale Road, Bournville, B30 2DL
Part of Oulsnam, see every office.
Oulsnam's office in Bournville, at 235 Mary Vale Road, is rated 4.7 out of 5 across 866 reviews on three platforms, including 106 Google reviews rated 4.9.
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Every review we hold for the Bournville office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly and helpful staff
We are in the process of letting a house, Kathryn has been so helpful in guiding us through the process and helping to negotiate our house. She was very friendly and informative and worked really hard to help us to get things sorted very quickly. Thank you so much Kathryn, we're really grateful! :)
3/5
TrustpilotDelays almost caused chain to collapse...
I think “average” is about right. Extreme examples of being wildly loose with the truth from the moment we made an offer through to completion, ignoring calls & emails for two weeks at a time, not moving things through quick enough (it felt like the sales progressor only worked one day a week), and a complete lack of communication (even when picking up the keys) made for a very lacklustre experience with Oulsnam. Yes, we got the house but the stress of losing our chain due to Oulsnam’s nonsense regarding emails/calls meant we ended up dealing with the seller directly; we did more directly in a week than Oulsnam managed to do in almost two months…! If it wasn’t for the seller’s initiative in searching for me on Facebook, the chain would have collapsed and it felt like Oulsnam would have let it.
Im sorry your was not happy with our service.
3/5
TrustpilotMy main issue was a member of staff who…
My main issue was a member of staff who was rude and got quite emotional during one of our first discussions on a house purchase. It meant I limited my contact with them and only called when absolutely necessary. I realise now I should have requested another member of staff to handle my purchase, to alleviate the anxiety I felt whenever speaking to this person.Otherwise in fairness the purchase was handled ok. Luckily I build up a good relationship with the seller so we kept each other updated.
Thank you for getting in touch and leaving us a review. We strive to achieve excellent customer service, your comments have been taken on board and will be looked into.
1/5
TrustpilotManagement were very rude and unprofessional
The management staff we dealt with were exceptionally rude, called to complain we weren’t doing enough and moan extensively about our solicitors. Pretty sure they didn’t even let the sellers know when we asked for a reduction based on the valuation as they called back within 30 seconds, when previously it had taken them half a day to submit our original offer! One manager told us the rest of the chain had proposed a particular date for completion so we arranged removals etc for this day, only to discover they had entirely made this date up and no one was ready
Im very sorry you was not happy with our service
5/5
GoogleI had the pleasure of buying my house with Emma, and Rachel. They kept me up to date with the process and made everything seamless! Great team in the office too.
Thank you for the lovely review. We hope you are very happy in your new home.
5/5
TrustpilotFully supported sales experience
Oulsnam sold our son’s house and were a perfect example of a professional organisation. They worked hard to keep the chain together and went above and beyond to manage exchange and completion. I highly recommend them as they worked proactively throughout the whole process, nothing was too much trouble.
Thank you for your 5* review. I will pass this on to the team. Wishing you all the best.
5/5
TrustpilotGreat team at Oulsnams in Bearwood
The team at Oulsnams in Bearwood were very friendly, helpful and efficient in assisting us to sell our house. The service was excellent, and we would not hesitate to recommend them.
Thank you for your 5 star review. It was a pleasure to meet you both, we wish you all the best and hope you have settled well in your new home.
5/5
TrustpilotProfessional & Excellent Service
5/5
TrustpilotOulsnam Northfield
Natalie and Jessica made the house selling and buying experience more straightforward and answered any awkward questions.
Your 5 star review is valued. Thank you. Communication & experience is vital when moving and I am really pleased that you were pleased with the service provided by Natalie & Jessica. All the very best to you.
5/5
TrustpilotGood feedback on progress with…
Good feedback on progress with viewings. Set fee, not a percentage. Quick response to enquiries
5/5
TrustpilotVery professional
Very professional & kept you posted throughout the process.Highly recommended & value for money.Our agent Emma was so lovely, very professional & really understood our requirements- thank you ☺️
5/5
GoogleWe were very happy how Robert Oulsnam Bournville dealt with us when buying our new house. After coming to a dead end in trying to finance the purchase Rachael arranged for us to talk to Oulsnam's independent financial advisor Jacqui and …
Thank you for your review and we are glad that your query was dealt with quickly.
5/5
TrustpilotGreat experience
We had a great experience buying with Oulsman. Lauren and James kept us up to date with new properties and once we had an offer accepted they were really supportive in working with the rest of the chain to make sure our sale went through in record time!
4/5
TrustpilotGood service, pay attention to billing.
Oulsnam dealt with the sale of my house. They were very professional at all times and I was always able to contact them easily when I needed to. I gave 4 stars rather than 5 as I had to check the final bill as they mistakenly charged slightly more than was initially agreed. But there was no argument when I presented the communication and I was charged correctly in the end.
Thank you for taking the time to leave us a review. We appreciate your comments. All the best!
5/5
TrustpilotOutstanding Service
The nature of both the sale and purchase were not straightforward but the service from Oulsnams was outstanding. I was kept completely update on any developments in a very timely manner. Everyone I dealt with was efficient and friendly. I would particularly like to mention Lauren who went above and beyond in keeping the process on track.
5/5
TrustpilotWe dealt with the Bearwood branch to…
We dealt with the Bearwood branch to market our late Aunts Bungalow and were very pleased with their service. From the start they were very professional with Ben taking some excellent photos of the property and advertised it perfectly. Both Ben and young Sarah “who was a joy “were very helpful, knowledgeable, approachable and friendly. All in all it turned out to be a very pleasant experience and I would recommend your company to anyone Terrance Oakley
Thank you for your 5 star review. We pride ourselves on our customer service so we appreciate your feedback.
5/5
TrustpilotThanks Jessica and the team
Thanks Jessica and the team, very cooperative and professional,
Your 5 star review is very much appreciated and valued. Thank you and if we can ever assist you again, please do not hesitate to contact us.
5/5
TrustpilotGreat experience!
We had a second viewing of a property with Karen Cook. She was helpful, informative and positive about the property . She allowed us to take our time and answered all our questions. We put in an offer which was accepted so we are hoping everything continues to go well. Both of the ladies who work for this company that we have had dealings with represent the company very well. 👍👍...Jayne Maynard
5/5
TrustpilotGood customer service
Stephanie and the team were extremely helpful throughout the whole process!
Thank you Jon kindly for your valued comments and we wish you all the best!
5/5
TrustpilotOulsnam's
Good communication during the sale process, excellent service from all at oulsnam's.
5/5
TrustpilotA great service from start to finish…
A great service from start to finish very happy with the service received from Vicky and the team.
2/5
TrustpilotStarted well but ended poorly
Initially they were great and responsive, however once we had a buyer they stopped answering our emails. Not only that Trina openly raised concerns over the sale time with our buyers, which both ourselves and our buyers thought was unnecessary.
Dear Mr Peplow, we are so shocked with your review as nothing was brought to our attention during the process and we are very sorry you felt this way, so we will be in contact with you to go through what emails were not responded to and discuss all matters of concern.
5/5
TrustpilotFirst-rate service from beginning to end.
It was first-rate from beginning to end. We felt we had excellent service and good advice throughout, from a really friendly and knowledgeable team.
5/5
TrustpilotThe mesmbers of the Bournville Team were…
The members of the Bournville Team were so very helpful, and even though there were a few glitches along the way they were there to support me in a stressful time
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