Every review we hold for the Bournville office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent sales service
The communication throughout the sale process was excellent. We were always kept up to date with what was happening, and even when things slowed down a bit in the chain, we were informed about that too so that we knew what was happening. The exchange of keys happened swiftly and we felt the service we had was professional throughout. We would definitely recommend them again.
Natalie · 15 December 2023
Agent replied · 24 March 2024
Thank you so much for your valued 5 star review. It was a pleasure dealing with you and I hope you and your family will be really happy in your new home.
★★★★★ 5/5
TrustpilotAll the staff have been fab
All the staff have been fab, especially Tom and Debbie, who have been so helpful so far. Our house sold in less than four weeks, really supportive in helping us find our forever home.
Emma · 15 August 2024
★★★★★ 1/5
Trustpilot24 Brandan Road, Alvechurch Pt 2
Oulsnam Estate have responded to my post asking me to remove the address in question from the review. Stating that the trustees solicitor has stated that the sale is legal, which I have never stated otherwise. Funny how I am a trustee of my mother's will and have had no communication from any solicitor in three and half years since my mother's passing. They say out of respect for my parent's property and my parents I should remove this information. WHAT RESPECT HAVE OULSNAM ESTATES SHOWN ME? All Olusnams have done is threaten me with the police, failed to investigate my wishes, and issue demands.My answer to your response is:You brought this upon yourselves, by failing to carry out due diligence and I can only assume that commission it important.
Steve · 17 October 2024
★★★★★ 5/5
TrustpilotGreat estate agent for Bearwood!
Great estate agent. Used the hagley Road branch and Sarah was fantastic- keeping in touch regularly and going the extra mile when any issues occurred.
Daisy · 3 May 2023
Agent replied · 30 September 2023
Thank you for leaving us a 5 star review. Sarah is real asset to the team and will appreciate your kind words. Best wishes.
★★★★★ 4/5
TrustpilotGreat service
Great service. Friendly helpful and communicative
Nick · 4 February 2026
Agent replied · 4 October 2026
Thank you for your review we really appreciate you taking the time to leave a positive review.
★★★★★ 2/5
TrustpilotPoor comms and due diligence on buyer
Lots of comms until you accept an offer then emails do not get answered for a couple of days. Whilst I prefer a written trail of comms, I started calling my assigned contact by phone to try and move things along. Not once was she available and sometimes did not call back until the next day, always with the excuse "we are very busy". The worst though was the woeful due diligence. I was told the buyer of my late fathers home was a cash buyer and they had seen the confirmation. It turned out the buyer needed a commercial mortgage which delayed the legal process by months. The one positive was that the additional costs incurred due to their error was removed from their charges. Finally on handling over the keys I was told please do not write a poor review, please give us 2 weeks to do an internal investigation of what went wrong and we will report back to you, that was over 7 weeks ago.
Diggy · 25 August 2022
Agent replied · 28 May 2023
Thank you for your review, all feedback is appreciated both good and bad and we are sorry to hear that you were not happy or satisfied. We have responded to you separately in detail. We would like to thank you for your business again and are sorry we did not meet your expectations. All due diligence proceedures were followed and we do sincerely hope that you were happy that this did not effect the asking price achieved at 102% or the timescale in which the transaction completed in just under 16 weeks, despite lengthy delays in the conveyancing world at the moment. Please accept our sincere apologies if the transaction caused you any additional stress and upset when you were already going through a difficult time and we wish you all the best for the future.
★★★★★ 5/5
TrustpilotSadie was great
Sadie was great, very knowledgeable about the property and local amenities. We haven't made an offer yet but was very impressed with the overall service by oulsnam and Sadie in particular. Would highly recommend.
CARL · 11 September 2024
★★★★★ 5/5
TrustpilotExcellent Service
Excellent, so glad we chose Oulsnam .All the staff in the Bromsgrove branch were so on the ball. They rang back when they said they would, they had all the answers to any questions and on the off chance they didn't they soon found them out. All the little things that reduce the amount of stress when moving house. Sorry to say a service like we received is hard to find today thanks to them all.
Wayne · 10 December 2024
★★★★★ 5/5
Trustpilotexcellent service end to end.
Over the years I have dealt with several estate agents in the area and can confidently say that the service provided by Oulsnam has been the best. It boils down to good communication. Even if matters don't proceed as planned, good communication can make most situations relatively painless and pleasant. Lauren Bell is a credit to Oulsnam & Co.
Nadeem · 15 February 2023
★★★★★ 5/5
TrustpilotBen was brilliant
Ben was brilliant. Super knowledgeable, fair and respectful and genuinely had our best interests at heart. They're not pushy or salesy, just there to do a great job at helping to sell your home. Can't fault them!
Philip · 22 November 2021
Agent replied · 28 May 2023
Thank you for taking the time to leave us a review. Your comments are very much appreciated. Bearwood misses you both!
★★★★★ 5/5
TrustpilotThe staff where always quick to answer…
The staff where always quick to answer any queries I had
MR · 15 December 2025
Agent replied · 4 October 2026
Thank you for the 5 star review.
★★★★★ 5/5
TrustpilotVery professional service throughout…
Very professional service throughout the purchase of our house with them.
Kirk · 14 December 2025
Agent replied · 4 October 2026
Thank you for your comments Kirk, good to hear you found our service to be professional.
★★★★★ 5/5
TrustpilotGreat experience as a purchase
Lauren was really lovely and professional to deal with! Brought my first property marketed through this agent and they were efficient and provided a great service.Thank you!
Monica · 17 December 2024
★★★★★ 5/5
GoogleWe are very happy with the excellent, professional & helpful service we had from the team in Bournville. They kept us updated on a regular basis and always returned our calls in a timely manner if we needed to leave a message. We valued their advice and individual service.
Patricia · 24 March 2016
Agent replied · 31 May 2023
Thank you for your review.
★★★★★ 1/5
TrustpilotThey are the worst
They are the worst. They had fooled us and let the landlord take all the money for unnecessary reasons, when we moved in the Electric hob had 2 induction work and 2 didn't and same with locks. So she repaired it but now wrote it all to be taken from our deposits. And our last day was 5th September and in 2 weeks said ro move all stuff out when we said it was difficult they charged another huge amount and brought all our deposits to 0. They are unable to stand for You .Please don't book with then for anything.
Randy · 27 September 2024
★★★★★ 5/5
GoogleAgent was always on time for viewings and promptly replied to email/phone queries. Nothing was too much trouble for Samantha and I was able to secure the property without any problems. When I collected the keys to my new home I was given a ‘welcome pack’ which was a lovely start to my new life in Bournville.
Dianne · 24 March 2023
★★★★★ 5/5
TrustpilotEasy and efficient service for landlords
We are happy with Oulsnam's work in again finding us a new tenant for our property. (They have been our letting agent for the past few years.) The process has been easy and efficient for us, our property quickly attracted interest from several households, and ultimately a new tenant moved in only a little more than a month after the property was put on the market. Charlotte (Smith) in the Lettings team was especially helpful with the logistics in the latter part of the process.
JL · 26 June 2022
Agent replied · 28 May 2023
Thank you for leaving a review and your kind words that is much appreciated.
★★★★★ 5/5
GoogleThe team at Bournville was unfailingly helpful throughout our sale process and it was clear that they worked hard to market our home and obtain the best price. At no time did we feel we weren't on their priority list and their hard work achieved an excellent outcome.
Jane · 24 March 2017
Agent replied · 31 May 2023
Thank you for your review. We are glad that the team at Bournville were able to assist you selling your home.
★★★★★ 5/5
TrustpilotGreat experience from Angela for her…
Great experience from Angela for her enthusiasm and knowledge, and Sarah for her negotiating and all the team.
Mary · 26 June 2026
★★★★★ 5/5
TrustpilotEfficient Sales process
Good communication throughout the whole process.
Janice · 13 September 2026
★★★★★ 5/5
TrustpilotA big thank you!
I would like to express my thanks to the team at the Moseley Branch of Oulsnam for the patience and understanding shown during the sale of our late Mum’s property. They did everything in their power to enable the sale and to see it through to completion today. Special thanks to Lauren for dealing with my endless, stress filled emails and calls!
Janet · 24 August 2022
★★★★★ 5/5
TrustpilotFantastic!
This is the second time I have bought a property through Oulsnam, Moseley and once again they were fantastic!All the staff are extremely friendly, professional and helpful. Lisa, who worked on my purchase, was very prompt to respond to emails and answered all my questions and queries as quick as possible.Thank you to Lisa and all of the Oulsnam Team.
Gabi · 3 November 2022
★★★★★ 5/5
TrustpilotMoseley office...staff were…
Moseley office...staff were tremendously helpful especially Lisa...always returning my calls and dealing with queries...well done team keep up the good work..Will recommend all the way...
Zara · 20 December 2024
★★★★★ 5/5
TrustpilotProfessional service
Professional service, Kathryn was very responsive to my emails and handled all my queries. Overall a very positive experience! Thank you :)
Rose · 4 May 2023
Agent replied · 28 May 2023
Good morning, thank you for the review that is much appreciated and we are pleased Kathryn was able to assist you.
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