Trusted Agent profile · Bournville
Verified
★★★★★
866 reviews across 3 platforms
235 Mary Vale Road, Bournville, B30 2DL
Part of Oulsnam, see every office.
Oulsnam's office in Bournville, at 235 Mary Vale Road, is rated 4.7 out of 5 across 866 reviews on three platforms, including 106 Google reviews rated 4.9.
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Every review we hold for the Bournville office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Service
The staff at Oulsnams were very friendly and helpful throughout the process. They organised all visits to the property and kept me informed throughout. They also made regular checks on those involved to identify any potential problems in the chain. I’m happy to recommend them.
Thank you kindly David, we really appreciate your feedback and 5 star review, we are so happy you will recommend us & we wish you all the best for the future!
1/5
TrustpilotShady dealings. Beware.
Tried to purchase a property through them. After offering the full asking price was told there was another equal offer, so asked to submit full and final offer. Did this and went above the asking price. Oulsnam came back and asked if we wanted to up our offer as the other party had offered well above us. We did not. Oulsnam tried to turn this into a bidding war. They have now changed the sales advert to offers over... but say the property is sold. Buyers beware.Further to your reply it is NOT that our offer wasn’t successful. It is how you managed the pricing on the property and also that you accused me of sour grapes when I called you to discuss this. We had made aware of our circumstances and we missed other opportunities whilst you led us a merry dance.
We are still experiencing receiving multiple offfers on some of our properties and unfortunately it is the vendor's decision if they want to take it to best and finals and in the end who they decide to sell their property to, so we are very sorry on this occasion your offer wasn't acceptable to them.
5/5
TrustpilotOulsnam are easy to do business with…
Oulsnam are easy to do business with Jessica was very attentive and we were kept up to date with the sale at every stageThank YouDes Kenehan
Thank you for your valued 5 star review. We strive to provide excellent customer service and see communication as vital whether selling, buying or, both. Thank you once again for your business and all the very best to you.
5/5
TrustpilotThanks to Robert Oulsnam and…
I want to thank Robert Oulsnam and company for assisting me in getting my property rented. I have been with the company for about 3 years, but I must commend them for their services this time. Josie is a star, her politeness, dedication, and professionalism were second to none. I do commend her highly and of course, would not hesitate in recommending Oulsnam to anyone.
5/5
TrustpilotPleasant helpful staff
Pleasant helpful staff, nothing was too much trouble especially viewing times.
Thank you for your 5 star review and we at Kings Heath office hope you are happy in your new home.
5/5
Trustpilota smooth ride
Realistic property evaluation. Prompt professional brochure and immediate buyers. Lengthy but fairly smooth process until completion. Advised of any problems as they arose. Phone always answered, all the team helpful.
5/5
TrustpilotA stress free experience
Very happy with the way that Bearwood Oulsnam made selling our house a stress free experience from start to finish. The staff are personable and approachable. Ben was happy to keep communication going between ourselves, the buyers and both solicitors. Advice was good. Would highly recommend.
Thank you for your 5 star review. It was a pleasure to meet you both and we wish you all the best.
5/5
TrustpilotThey took a lot of stress from us
We sold our house recently through Oulsnam's in Bromsgrove. From start to finish, they were great! Good communication throughout the whole sales process, with regular updates provided. They were professional, yet friendly and very patient when our initial purchase fell through, meaning we had to go back to the drawing board. Don't plan on moving again any time soon, but if we did, would certainly use Oulsnam's again.
Thank you for taking the time to leace us with such a lovely review, it was our pleasure to help wth the sale of your house!
5/5
TrustpilotOutstanding - an estate agent you can trust
The staff at Oulsnams in Bromsgrove are caring, attentive, dedicated and extremely professional, taking everything in their stride. After a protracted sale due to the first buyers pulling out, Oulsnams simply got on with the job and secured us a sale. They are always contactable and approachable; even when things are not going to plan, they maintain humour and positivity making the client feel secure. They offer exceptional customer service and you feel confident they will do their best for you, which they did. We cannot rate them highly enough.
Thank you for such a positive five star review!
5/5
TrustpilotExcellent Service!
We had an excellent experience selling our home through the Hagley Road Office. From start to finish they were efficient, communicative and helpful. Special thanks to Sarah for making sure everything completed smoothly in the end.
5/5
GoogleI recently sold through Oulsnam. The advice, communication, and support was excellent and throughout the whole process they worked hard to keep things moving forward.
We really appreciate your kind words. It’s great to hear our team could provide excellent support and communication throughout your sale.
5/5
TrustpilotMany thanks to Oulsnam Droitwich
We have no problem in recommending Oulsnams. Droitwich office have sold our property recently and the process went very well. All the staff we met or spoke to were pleasant and engaging. We took their advice and achieved a very fair price for the property.
5/5
TrustpilotGood communication and handling of a…
Good communication and handling of a flat sale. Happy with the service.
Thanks Sarah we really appreciate you taking the time to leave us with such a positive review and we are pleased we were able to get the flat through to a succesful completion!
5/5
TrustpilotI visited the office once to get my…
I visited the office once to get my home keys. I have a good experience with Robert Oulsnam. Sarah was my first point of contact, she is fantastic, swift responses to email, constant follow up made purchase as simple as ABC. Highly recommend this company
5/5
TrustpilotMy positive property purchase
I recently purchased my first property which was being sold through Robert Oulsnam. All members of the Moseley team were very helpful and friendly. Their positive communication with both me and the vendor really assisted the smooth transaction.
5/5
TrustpilotSale of Property
My wife and I (Executors to Uncle and Aunt's property) used Robert Oulsnam, Hagley Road to market the property and we were impressed with their professionalism from start on 04/10/2022 to finish on 08/08/2023. They kept us updated as to the progress and helped us to solve any issues arising from queries raised by prospective and ultimate buyer. We have no hesitation in recommending this firm to anyone wishing to place their property on the market.
Thank you for leaving us a 5 start review. We appreciate your kind words. Best wishes.
5/5
Trustpilotwe enjoyed a wonderful service
we enjoyed a wonderful service, very professional, great and timely communication with attention to detail and personal needs. Jessica was without a doubt, very conscientious, capable, pleasant, lovely person to deal with and made everything run smoothly, nothing too much trouble. Would highly recommend.
What a wonderful 5 star view!!! Thank you so much for your comments which I have passed onto Jessica. Wishing you all the very best and thank you once again for your valued business.
5/5
TrustpilotThe service we received for the buying…
The service we received for the buying of our first house was excellent. The team handled all elements of the purchase with due care and effort to enable a smooth process
5/5
TrustpilotExcellent service from Shelby at…
Excellent service from Shelby at Oulsnam. She would rearrange her schedule if we needed to come in to see her, she competently handled all viewing on our house, dealt with a number of problems we encountered in a professional manner and chased our solicitors and buyers to conclude the sale in a timely manner. We would have no hesitation in recommending them, we are sure you will not be disappointed
Good afternoon, thank you for the positive review that is much appreciated and we appreciate you taking the time to leave one. We we ensure that Shelby is advised,
5/5
GoogleRecently sold my house with Oulsnam and had a good experience. I was kept up to date throughout and appreciated the professional and clear communication. I would be happy to recommend this branch and Rachel and Emma who I particularly dealt with.
We are so pleased that we could help with the sale of your house. Thank you for the recommendation, I am sure Rachel and Emma will be very happy.
1/5
GoogleAppalling service trying to rent a flat with this lot in the Franklin. Poor communication, not what you need when trying to rent
We’re sorry to hear about your experience and apologise for the frustration caused. We understand how important clear and timely communication is when renting a property, and it’s disappointing to hear that we fell short on this occasion. Your feedback has been noted and will be reviewed internally so we can improve our service going forward. If you’d be willing to discuss this further, please contact us directly so we can try to address your concerns.
5/5
TrustpilotI would highly recommend Oulsnam estate…
I would highly recommend Oulsnam estate agents to anybody looking to sell there property. Thomas Miller was the main coordinator and kept on top of the sale witch went through in 6/7 weeks dew to his efforts
Thank you very much for your kind review. It was our pleasure to help with your move and we hope you have now settled into your new home!
5/5
TrustpilotJessica Macpherson was a pleasure to…
Jessica Macpherson was a pleasure to work with. She was professional, replied to enquires quickly, chasing up things and getting results. Thank you for making our first purchase simple.
Thank you for taking the time to do this review and providing us with 5 stars. Jessica is a much valued member of our team and is very efficient, always doing her upmost to keep clients fully informed and at ease. I hope you will be very happy in your new home.
5/5
TrustpilotGreat communication!
Charlotte was very communicative throughout the whole process, and patient with us! The handover to the tenants, and to our property manager, was very smooth. Thank you Charlotte for your hard work!
Good afternoon, thank you for taking the time to leave a review it is much appreciated and we will pass your feedback on to Charlotte. Many thanks again.
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