5/5
Rosie and Tyler made this whole experience easy and were so helpful. Definitely would recommend, and the deals the company has are great too. 5 stars ⭐️⭐️⭐️⭐️⭐️
Trusted Agent profile · Bournemouth
★★★★★
277 reviews across 1 platform
518 Wallisdown Road, Bournemouth, BH11 8PT
Safestore Limited's office in Bournemouth, at 518 Wallisdown Road, is rated 4.8 out of 5 across 277 reviews on 1 platform, including 277 Google reviews rated 4.8.
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
5/5
Rosie and Tyler made this whole experience easy and were so helpful. Definitely would recommend, and the deals the company has are great too. 5 stars ⭐️⭐️⭐️⭐️⭐️
5/5
Great facilities and value for money, Mimi was a pleasure to deal with and explained everything in detail. Safe store made moving a breeze, thank you 😊 Will definitely be booking again when needed!
Thank you Kailie for leaving a great review score for Safestore Poole. We really do appreciate it. Enjoy your stay with us!
3/5
I’m giving my experience an average rating for an average experience. the storage itself was fine, clean and tidy. However, the way in which the staff treated myself and my family was really unsatisfactory! The customer service we received was appalling. Every interaction with the staff members at this location did not meet expectation. The staff made no effort to make us feel welcome and acted in a manner of disgust after every question we asked. After collecting the last of our things today, i’ve left feeling unvalued as a customer and severely dissatisfied with the lack of ‘customer service’ I have received…
I am very sorry to hear that you did not receive the best customer service possible whilst using our Poole facility. This is not how we would like to see our customers treated at all, and for that I am very sorry. We will do better.
5/5
All as expected. Very friendly staff. Storage looks great. Highly recommended.
Thank you, Marcin, for your wonderful feedback! We're delighted to hear that our team made a positive impression and that you're pleased with our storage facilities. Your recommendation means a lot to us.
5/5
Leo was extremely helpful, made the whole process very quick , easy and good value.
Thanks, Paul! So glad to hear Leo made everything quick and easy for you. We appreciate the love and are here whenever you need us!
5/5
Amazing service. All my requests dealt with and only took 10 minutes. Would have put 10 stars if it was possible
Thank you, Paul, for your wonderful feedback! We're thrilled to hear that our team was able to assist you so efficiently. Your kind words and perfect rating mean a lot to us.
5/5
Competitive pricing and easy access , Excellent helpful friendly informative staff , both on the phone and at the front desk. A great storage facility , thankyou…
Thank you, S P, for your wonderful feedback! We're delighted to hear that you found our pricing competitive and our staff both helpful and friendly. It's great to know you had a positive experience with us, and we look forward to continuing to meet your storage needs.
5/5
I have worked in the offices here for a year now. Always see Cecilia busy making sure the store areas are clean, Cecilla is always willing to help.
Cecilia is a great staff member and certainly puts in the effort at the Poole store. Thank you for your kind words and 5 stars.
5/5
Linda & Zach have been a great help in finding me the best unit at a cheaper than expected price!
Thank you, Oliver, for your wonderful feedback! We're delighted to hear that Linda and Zach were able to assist you in finding the perfect unit at a great price. We appreciate your support and look forward to serving you again in the future.
5/5
Cecilia and Peter were excellent, great customer service , amazing price. I would strongly recommend this place
They are a great team in our Poole store and also good to hear that you received great customer service, an amazing price and that you would recommend Poole as well.
5/5
Good introduction so far!! Zack excellent on front desk
Thank you, Caroline, for your wonderful feedback! We're delighted to hear that Zack made a great impression at the front desk. We look forward to continuing to provide you with excellent service.
1/5
I had a very bad experience the very first day I did not know how to work the lift and the person that tried to explain it to me appeared to run out of patience and hung the phone in my ear. Instead of him saying he would be right down to show me I was thinking ok he must be on his way waited about 10 mins no one came so i called back. Than some one came was not impressed with first impression. If my things wasnt already almost in I would have left.
Hi Louria, after speaking to the store I believe you spoke to our customer services rather than directly to the store the first time you called, and they would not have had the information regarding individual lifts in stores. When you did speak to a staff member, they did come to assist you. Hopefully now you have not run in to any more problems using the lift at our Poole store.
5/5
Tony and Cecilia were very helpful and friendly and got us setup with a storage unit quickly.
Great to hear that our team in Poole looked after you and you found them helpful and friendly. Thank you for leaving your kind words and 5 stars.
5/5
Great staff!!! Easy to get to with access throughout the week/weekend. Toilet is available as well.
Thank you for your kind words and review left for our Poole store. Always important to have a toilet!!
5/5
Great customer service and was extremely helpful.
Thank you, Matthew, for your wonderful feedback! We're thrilled to hear that our team provided you with great customer service and assistance. We look forward to continuing to meet your storage needs at Safestore Self Storage Poole.
5/5
Cecilia was very helpful, funny and welcoming. She also worked very hard to get us the best deal.
Cecelia is very helpful, funny and welcoming but as your right said, a hard worker too that always goes that extra mile to ensure our Poole customers feel very well looked after. Happy to hear you got the best deal as well.
5/5
I experienced a very positive and pleasant atmosphere from Cisi Lamb when I first visited Safestore Self Storage Poole primarily to purchase a few large boxes and finished up renting a storage unit. Several days into the hire period and I remain very well satisfied with my decision. Very friendly and pleasant staff, clean and well maintained premises with easy access to the entire facility.
Now thats what I call a sales lady. Cece obviously gave you the perfect pitch and showed you the perfect room for your needs. They are lovely in our Poole store and always keep the place looking like new, plus the store has great easy access as well.
5/5
Fantastic customer service. Leo was super helpful.
Thanks, Laura! So glad to hear Leo helped you out. We really appreciate your kind words!
5/5
Friendly helpful and happy people.
Thank you, Jay, for your wonderful review! We're delighted to hear that our team at Safestore Self Storage Poole made your experience a positive one. We look forward to assisting you again in the future.
5/5
Does what it says on the tin....safe storage. We had our whole house in storage for just over 3 months and all was good. The team there are friendly and helpful so all in all we were very happy.......also walking all those steps back and forth are good for you 👍👍 …
Hi David, Thank you so much for your fantastic review! We're delighted to hear that you had a positive experience storing your belongings with us. It's great to know that our team was friendly and helpful throughout your stay. And yes, those steps can definitely be a bonus for staying active! If you ever need storage again, we'd be more than happy to assist you. Best regards, The Safestore Team
5/5
Thank you Zak very helpful
Dear Nigel, Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that Zak was able to assist you effectively. Your feedback is greatly appreciated and will be shared with Zak and the rest of our team. If you ever need any further assistance, please don't hesitate to reach out. Best regards, The Safestore Team
5/5
Friendly knowledgeable staff ready to help. Thank you to Ceci for making me feel welcome and understanding my storage needs..
Ceci is great at making our customers feel welcome at our Poole storage facility and also great to know that you found the staff friendly and knowledgeable.
5/5
Linda and Zach are extremly helpful and make everything very easy .
Thank you tara webb for leaving a great review score for Safestore Self Storage. We really do appreciate it. Enjoy your stay with us!
5/5
Peter the manager and the team at Poole safe store are brilliant . Really caring and professional to be honest I was pleasantly surprised by the high quality of customer care I received. My issue was understood and resolved to my satisfaction within minutes. I would highly recommend this store to anyone who is looking for a long or short term safe store.
Pete and his team will always go that extra mile to ensure any complication or problems are sorted in the most professional way to ensure customer satisfaction from the time they enquiry for storage till till the day they move out of storage. Thank you every so much for your kind words. Much appreciated.
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Safestore Limited's Bournemouth office has 277 reviews across 1 platform: 277 on Google.
Safestore Limited Bournemouth is rated 4.8 out of 5 across all 277 reviews, and 4.8 out of 5 on Google from 277 reviews.
Safestore Limited Bournemouth, 518 Wallisdown Road, Bournemouth, BH11 8PT.