Trusted Agent profile · Bournemouth
★★★★★
278 reviews across 2 platforms
110 Poole Road, Westbourne, Bournemouth, BH4 9EF
Palmer Snell Lettings's office in Bournemouth, at 110 Poole Road, is rated 4.0 out of 5 across 278 reviews on two platforms, including 181 Google reviews rated 4.5.
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
1/5
TrustpilotPalmer Snell in Taunton is an…
Palmer Snell in Taunton is an absolutely dreadful letting agent. When they are organising the contract ok, however when it comes to issues with the property such as heating not working leaks, water ingress, cooker not working and dangerous and many other issues, things DONT get dealt with.Weeks without heating or hot water, nothing done repairs promised and don't happen.Absolutely useless Letting agent
5/5
TrustpilotI recently rented a flat with Palmer…
I recently rented a flat with Palmer Snell in Bournemouth. Normally finding the right place and moving can be challenging. However, this was not the case with Palmer Snell. Kayleigh was fantastic from the start arranging the viewing considering my availability and making sure my move went smoothly. I would highly recommend this agency. Thank you:)
1/5
TrustpilotDO NOT USE
We placed a house to be sold with Parker Snell Bournemouth. After the initial flurry to sign us it was noticed that they had not advertised our house to the market and we were told that this was due to illness. A buyer did come forward, however Parmer Snell were not proactive in any way and the sale fell through.
1/5
GoogleI called on Friday to arrange a viewing of a flat for the Saturday and was told I would receive a confirmation text soon. Later that day as I had not received this I called and left a message to confirm the viewing but received no call back. On the Saturday we waited outside the property ans no one came so I called and was told sorry it was not booked in. I was told the person I need to speak with was not in to book this in and they will call me back later this has not happened. I would avoid buying from them but also definitely not sell via them as they don't seem in a hurry to sell properties.NegativeResponsiveness, Quality, Professionalism
Good morning, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThis Estate agent will lose you 50k at least…
Another Estate agent that will lose you 50k to 100k by selling undervalued properties! It appears that most Estate Agents in Weymouth are probably the worst in the country, they clearly do not understand the local market in particular Chickerell. They don’t do their homework and will lose your hard earned monies by giving your houses away!
5/5
TrustpilotA good team giving excellent service
Carole and her team successfully sold a house for us recently. They were supportive and efficient at all times during the process. Communications were good. Excellent outcome in difficult times. Would whole heartedly recommend.Peter and Maria Openshaw
5/5
GoogleHaving recently bought a property through Auction with Palmer Snell, I was assisted in the latter stages by Branch Manager, Conor, who was able to pull all parties together and drive the exchange through within a 48 hour period. Great Agency work - getting all parties to focus on the outstanding points and get the deal contractual. Would recommend.
Thank you Arian for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
GoogleVery persistent, kept ringing me months after I even made an enquiry.
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotPalmer snell- wells Somerset
Palmer snell- wells Somerset.
1/5
TrustpilotAbsolutely disgusting service
Absolutely disgusting service. After being told on Thursday 28/3/24 I was accepted for a rental property at close of working day. It was a bank holiday weekend so couldn’t contact with the information they needed. After trying constantly phoning from Spain to repeatedly get answer machine no call back or acknowledgment from them in any way. After finally being able to speak to the person dealing with it to be told that they are sorry owners have decided to go with someone else. A bank holiday is out of anyone’s control. I feel this is disgusting on palmer snells behalf .. could never recommend them.
1/5
GoogleWe have had a terrible experience with Palmer Snell Westbourne. We have been trying to sort out an issue with a letting since the end of May. I have had to call multiple times, most of the time I get a message service, and send multiple emails, many of my emails go unanswered. I would not recommend them at all!
I am sorry to read you feel this way. If you wish to contact us via review@countrywide.co.uk with full details I will be able to pass your concerns onward to our dedicated Customer Care Team.
5/5
TrustpilotProfessional service from start to…
Professional service from start to finish. Highly recommended Sarah has loads of market knowledge and is so helpful. The office deal with every call promptly and this removes a lot of the stress buying and selling properties.
1/5
TrustpilotI've received in excess of 20 calls…
This goes back to an initial enquiry I filled in 2024!
5/5
GoogleBoth Matts and Daniel have been extremely helpful in assisting us to sale our property and get mortgages for onward purchases. They updated us every step of the way and answered all our questions. We highly recommend for anyone selling in the Westbourne area.
Thank you Stacie for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotIf you’re renting, don’t use Palmer Snell
Would I choose to rent through this company again? Absolutely not. They rented me a house with some of the owners belongings still inside, not advertised, and then expected me to look after and store them. I have had an issue for over a year with continued new ‘property managers’, each one not dealing with the issue and saying the issue was never passed over whilst continuing to raise the rent. As soon as a property comes up in the area I will be quickly jumping ship.
5/5
GoogleWould definitely recommend Palmer Snell! Thanks Lee + Daisy!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
TrustpilotI just booked a property visit
I just booked a property visit. Meeting at 16.45, I don't have a car so I took the bus from work, got out 1 hr earlier, bus late 10 min, I told the miss that would lead the visit that I would be late, just to be called a liar on the phone after 5 minutes, crying herself that she waited in the rain and closed the call. I didn't even bother to get down from the bus.
5/5
GoogleExcellent support from the first contact to the letting of my flat. Having no previuos experience of letting it was all important to me to have an experienced partner. Palmer Snell proved to be knowledgeble, experienced and good communicators.
Thank you for taking the time to leave us this amazing 5* review Richard. Kind regards Lucy, Customer Relations.
5/5
GoogleI think the whole team of Palmer Snell Westbourne are truly amazing, helpful and courteous. Special thanks to Ahmed, Jack and James :)PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThese guys are amazing . I am a landlord who does not live in the area so having a good estate agents is so important to me. I can highly recommend palmer Snell . The whole team including the letting agents , maintenance team and finance department put in 100% . The communication between the different teams is brilliant and they all keep me in the loop.
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAWFUL SERVICE THROUGHOUT
CHRISTCHURCH BRANCH - AWFUL SERVICE, I WOULD AVOID AT ALL COSTS - I asked for my home to be valued. Firstly, I was given the wrong time via e-mail. However, I waited in for the appointment, and waited.... 40 mins later called the office and waited a further 20 minutes for a call back and explanation. I was then called by the Assistant Branch Manager (Amanda) who came across as very arrogant quoting office procedure and saying she'd called (which she hadn't). She didn't even apologise saying 'people often aren't in' Ah so you just don't turn up then? I won't be using the services of this amateur organisation.
5/5
GoogleIt was really great to rent the flat with this agency, specially the attention with Ahmed was amazing. I strong recommend it.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
5/5
GoogleLee and the renting team have been great - I would definitely recommend them - thank you!
Many thanks for your fantastic 5* review Ally. Best wishes, Lucy, Customer Relations.
5/5
GoogleWestbourne Palmer Snell provided an excellent service for the sale of my property. They achieved a quick sale and provided excellent support and communications throughout the whole process. Would highly recommend!
Thank you Andy for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Palmer Snell Lettings's Bournemouth office has 278 reviews across two platforms: 181 on Google, 97 on Trustpilot (across the whole business).
Palmer Snell Lettings Bournemouth is rated 4.0 out of 5 across all 278 reviews, and 4.5 out of 5 on Google from 181 reviews.
Palmer Snell Lettings Bournemouth, 110 Poole Road, Westbourne, Bournemouth, BH4 9EF.
