Palmer Snell Lettings Bournemouth reviews

★★★★★ 5/5

Google

Jack and Ahmad have from the start have been very helpful, understanding and within a couple of days let my property. James is new on the team and he also has brilliant customer service. I do find the management fee a bit high but they are always there if I need them. I also still have the flexibility of having in my own trades people making repairs etc.PositiveProfessionalism

Jenny · 18 June 2021

★★★★★ 5/5

Google

I was shown around by Ellis Young. He was very efficient, polite and kowledgeable about the property I was viewing. Took his time and was not rushed.

Robert · 26 March 2026

★★★★★ 5/5

Trustpilot

today I am a very happy man

today I am a very happy man, I got the keys to my first flat, it was hard but we did it, and I would like to said thank you very much for your help, very close people to me, from Palmer Snell, they were very helpful and willing to help, we encountered a few problems, but they were very professional, and solved them so quickly. I'm will definitely be come back in the future, I would also like to said big thanks to Sarah, throughout my race for the first flat, She was with us all the time, and helped, Sarah Thank you very, very much. You did a great job. Me and my wife, we can certainly recommend it to everyone

Lukasz · 29 July 2023

★★★★★ 5/5

Google

I would like to recommend the Countrywide Deposit Scheme team, particularly Liz Pope who has been very thorough & professional in dealing with claiming against negligent tenants who caused many thousands of £ of damage. Liz has guided me in gathering evidence to at least secure some funds back.

Maria · 18 June 2023

★★★★★ 5/5

Google

Ella from the first point of contact was extremely responsive, professional and helpful and within hours a list of potential properties had been supplied. Having had the opportunity to review these viewing were arranged. Again the viewing was very professionally executed and Ella again was very knowledgeable and helpful. My opinion that she is definitely a credit to her company. I took great delight in advising the other large estate agent companies who took days to even make the initial contact that they were too late as I had already found a property.

Ian · 27 May 2024

★★★★★ 5/5

Google

Mathew and his team at Palmer Snell Westbourne went over and above in dealing with my late fathers home and now currently selling my own home would recommend five star .

Steve · 10 June 2024

★★★★★ 2/5

Google

Every time I request to view a property, I get a phone call from a woman called Ella, asking all sort of questions, yes, I understand they need to know if I can afford to pay the asking price, what I don't get is why afterwards I get bombarded with texts about properties I am not remotely interested. Have you heard about GDPR? I just want a viewing, tell me date and time, all the info I have already given online and don't want to register! It is frustrating!

B · 18 May 2024

★★★★★ 5/5

Google

Here’s a polished single-paragraph review highlighting Ellis Young’s exceptional support: --- From the outset, **Ellis Young** made buying my first home feel straightforward, approachable, and truly personal, he guided me through every step with clarity, patience, and genuine enthusiasm. Always quick to answer questions and follow up on next actions, he ensured I never felt lost in the process. His honesty and straight‑talking approach meant I could trust his guidance completely, and he worked relentlessly, chasing solicitors, coordinating with others in the chain, and keeping everything moving, until contracts exchanged. What stood out most was his warmth and attentiveness: rather than rushing me, he listened carefully to my needs and always offered considered, realistic advice. In short, Ellis turned a potentially overwhelming first-time experience into something completely manageable and even enjoyable, building confidence and calm through the entire journey.

George · 3 August 2025

★★★★★ 5/5

Google

Just wanted to say a massive thank you to Benjamin and his team. They were efficient, honest and kept me updated at every stage. I would happily use Benjamin to sell my next home and would highly recommend him and Palmer Snell. Thank you - Bill.

B · 18 June 2023

★★★★★ 5/5

Google

Really personal service from Lee G in the Westbourne lettings office. He's been at the company a while, knows the market and knows the property. He helped to find trusted local companies to carry out work between tenancies, and has found reliable new tenants. Delighted to recommend.

Alison · 10 August 2025

★★★★★ 5/5

Google

Matthew was a very well-presented gentleman , polite and very welcoming upon meeting us , He was knowledgeable on the property we looked at too. Was a great agent

Michelle · 27 May 2024

★★★★★ 5/5

Google

Lovely staff, very easy to deal with and very responsive. I would recommend Partner Snell Westbourne as an excellent service.

PSR · 10 October 2024

★★★★★ 5/5

Google

Impeccable service Smooth sailing to find and rent a flat with. Daisy is ever so helpful, nothing was too much trouble and Lee is a fantastic manager who also went above and beyond to give us the very best experience. Would definitely recommend!

Lily · 18 June 2023

★★★★★ 1/5

Trustpilot

If you have a property to rent

If you have a property to rent and are looking which letting agent to use- AVOID Palmer Snell. We have just got (what's left) of our property after being rented for over 2 years with Palmer Snell. In that time they let the property degrade to an extent that the deposit will go nowhere near to fix the damage. 4 inspection reports were done - all very brief (4 words for one of them!). Very few photos and none addressing the big issues. In the 1st 6 months most of the garden panels were destroyed and removed by the tenants. This was never picked up on (even with the lone fence post in the middle of the garden being quite a big clue). rats had got in but the major floor damage *and urine smell) was not picked up on. If you have a property to rent, ignore all the lovely words Palmer Snell will say about what they will do and go with, ideally, a local letting agency.

Mark · 9 June 2025

★★★★★ 4/5

Google

Pretty impressed with Parker Snell's attention to detail and sensible advice/comments concerning a particular property. Valuations seem realistic, too, and I woudn't hesitate to use them again regarding property in the area.

Amar · 21 November 2025

★★★★★ 5/5

Trustpilot

Deanne, Martock branch

Deanne at the Martock branch couldn't have been more friendly and helpful from the time she took my phone call requesting a viewing and showing my husband and I round the property 2 hours later. She made our viewing so easy, was professional and offered advice when requested.

Jane · 26 March 2026

★★★★★ 5/5

Google

Thank you Ella for helping us we appreciate it so much. You have been amazing. I hope you progress further.

Robert · 3 August 2024

★★★★★ 5/5

Google

Daryl and the team have been first class, selling my flat within a week of being on the market (after previous agents failed to secure get any offers despite being with them for 3 months). The team were friendly, professional and ensured the everything was kept on track. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Tina · 25 August 2021

★★★★★ 5/5

Google

Ella was very helpful at helping itself and my partner find our property. PalmerSnell are very on top of maintenance issues.

Alfie · 10 June 2024

★★★★★ 1/5

Trustpilot

DO NOT GO WITH THIS ESTATE AGENTS.

I am absolutely disgusted by this estate agents. They advertised our property without permission from us, we were going to rent a property and they were is meant to just look at the property to give us an idea for what we could rent this for. Instead they put this property on the Market without talking to us. When I asked them to remove the property, there words to us were that this was not there problem. I would never use this company, they talk to you like poo and laugh at you when you are trying to talk to them. This is a disgusting company and behaviour.

Victoria · 13 April 2025

★★★★★ 5/5

Google

We had an exceptional experience with Ellis, our sales agent! He was impeccably prepared and took the time to address all our questions thoroughly. His knowledge and attention to detail made our viewing not just informative but truly enjoyable. Thank you, Ellis, for providing such valuable insights and for making this experience a standout one! We highly recommend you!

Alexandru · 15 November 2024

★★★★★ 1/5

Trustpilot

DO NOT USE

We placed a house to be sold with Parker Snell Bournemouth. After the initial flurry to sign us it was noticed that they had not advertised our house to the market and we were told that this was due to illness. A buyer did come forward, however Parmer Snell were not proactive in any way and the sale fell through. We found Parmer Snell misleading and did not provide truthful information. Someone else in the same road who also put their house on the market has also commented that they are ‘useless’ We recommend using a Family run agency. We used Hearns in Bournemouth who were outstanding. They were continually proactive throughout and achieved a sale of our property. Use Parmer Snell at your peril.

Mark · 10 April 2025

★★★★★ 5/5

Google

The team at Palmer snell Westbourne were so helpful in giving me up to date information on the local property market, and the benefits of selling my property or renting out. I highly recommend anyone with similar questions to go and have a chat with Matthew the branch manager and his team.

Amie · 27 May 2024

★★★★★ 5/5

Google

First of all I would like to thanks to Daisy Double for a very fast response to all the questions and problems we had. And I do recomand Palmer Snell. They are very good agency.

Dan · 18 June 2023