Palmer Snell Lettings Bournemouth reviews

★★★★★ 5/5

Google

Matthew Theobald was extremely helpful & patient we would strongly recommend Matthew and his young team.. Kind Regards Gordon Lawson.

Gordon · 11 July 2025

★★★★★ 5/5

Google

We initially enquired about a property with Ahmed in the Westbourne branch who was efficient and responsive in every way, were then handed over to James and Jack who dealt with everything else in a most professional and helpful way, we were driving down weekly from Buckinghamshire so a four to five hour round trip every time, both James and Jack kept us informed at every juncture and nothing was to much effort for them, answering all our questions and returning our email queries promptly and professionally, they even had another set of keys cut for us within a short 24hr period. We would not hesitate in recommending the staff we dealt with at this branch of Palmer Snell.PositiveResponsiveness, Quality, Professionalism

Mark · 18 June 2021

★★★★★ 5/5

Trustpilot

Palmer Snell Weymouth are a brilliant…

Palmer Snell Weymouth are a brilliant team. James, Ella and Emily provided a high class professional service during the sale of our house. They coordinated with both legal parties and kept buyer and seller on board at each stage. Would definitely use them again. A 5 star service.

Marilyn · 28 August 2026

★★★★★ 5/5

Google

Great experience with Palmer Snell as both a letting agent and more recently with a sale. Matthew Theobald and his team went above and beyond helping to arrange some repair works as I was outside the country. Highly recommended.

Dean · 24 September 2024

★★★★★ 1/5

Trustpilot

Absolute joke

We tried to book in to view a property 4 times over the past few weeks. They 'pencilled it in' only to discover they never actually did, it was just to get you off the phone. We have since been told this property is off the market, but yet it is still on their website, rightmove and zoopla. I do not think the Bournemouth branch especially Gavin and Shahob are interested in selling properties.

Helen · 31 July 2024

★★★★★ 5/5

Google

Thanks to Daryl Read for all his assistance in selling my property. He was always positive , returned my telephone calls and encouraged me when it looked like the sale was never going to happen. He was very knowledgeable about the process of selling and had a cheerful attitude at all times. Thanks also to the staff as they answered the phone professionally and were always willing to help.PositiveResponsiveness, Professionalism

Patricia · 18 June 2022

★★★★★ 5/5

Google

I have found Ellis and Spencer on the selling side, to be very proactive, helpful and have the appropriate communication skills, so it is always a pleasure to speak to them.

Dawn · 9 April 2026

★★★★★ 5/5

Google

I received first class service from Matthew Theobald and the entire team at the Westbourne branch of Palmer Snell. Matthew made the entire selling experience extremely smooth and efficient. I would definitely recommend Palmer Snell, as they are my preferred estate agents - Simon Wheeler

Simon · 18 March 2024

★★★★★ 5/5

Google

Ahmed went above and beyond in assisting me with not only my Rental agreement but also advice pertaining to settling in the UK. Ahmed was always happy to answer any questions and provide feedback on any matters I enquired about. The team (Ahmed, Jack and James) were so accommodating and helpful and I greatly appreciate the excellent service I received from all of them. Excellent communication and very helpful people and Agency.PositiveQuality, Professionalism

C · 18 June 2021

★★★★★ 5/5

Google

We were looking for a ground floor 2-bed flat for our elderly father in the Westbourne area & after having viewed a couple with other agents, we viewed a flat with Ellis that Palmer Snell were offering for sale. After a positive viewing, …

Bob · 16 December 2025

★★★★★ 5/5

Google

We have just sold our flat in Poole through Palmer Snell of Westbourne. I cannot recommend them highly enough. The entire team were very professional and extremely helpful. Special thanks to Matthew for excellent advice and fantastically calm negotiation between us and our buyers even when the going was rough. Excellent all the way. Thank you.

Shahine · 18 June 2023

★★★★★ 5/5

Google

From the start I was welcome and looked after by Conor and was shown around lovely properties. Super friendly atmosphere where you can just pop in and check on any updates and they also referred me to a great broker they have been with. Thank you Conor and team for the lovely journey!

Nadine · 22 August 2023

★★★★★ 5/5

Google

Ella was amazing. She was so efficient, friendly and professional. She did an excellent service and I would highly recommend her and Palmer Snell. I have been with them for over 15 years and they are a great company.

Daisy · 10 June 2024

★★★★★ 5/5

Google

Thank you so much Daniel Holloway ( mortgage consultant) and Palmer Snell's team for guidence, support and excellent job! We will recommend you to our friends! Looking forward to move to our nice house.😉 Clifford and Olga …

Оля · 25 June 2024

★★★★★ 5/5

Trustpilot

Would definitely recommend Palmer Snell Wells/Shepton Mallet

In September 2025 my purchase of a house was completed. I bought the house through Palmer Snell, the Wells/Shepton Mallet branch. The staff there - Carole, Abbie and Madison - were brilliant! They were not only lovely, friendly and approachable but also kept chasing the other estate agents involved and the various solicitors constantly to get the sale completed as quickly as possible. They were also very supportive when my first sale fell through. Luckily I had a buyer 2 days later. They were then so helpful in getting things finalised and insuring that I could still purchase this house, which has turned out to be such a lovely place to live.

Karen · 22 October 2025

★★★★★ 1/5

Trustpilot

Avoid Westbourne Branch - they will do the bare minimum after you sign a contract

After sending my feedback directly to Palmer Snell over a week ago and as expected not receiving a response, i will now post here.My partner and I decided to both sell our flats to hopefully buy somewhere together. As two first time sellers, we have had an awful experience with Palmer Snell. Please see the reasons below we decided to take both properties off the market with Palmer Snell and list with a different agent.- From the first viewing onwards, we have had to constantly chase for feedback for days and days later. This was frustrating from the get-go, especially with the difficulty of getting through to the office. On some days, I called hourly all day to try and actually get through to someone. I dread to think how difficult it would be to try and arrange a viewing.-On multiple occasions, it would take weeks to get a response to a text or email despite multiple follow-up emails and voicemails. This started once we had signed a contract; before signing the contracts, we would get responses within hours, which never quite sat right with us.- At one point, a potential buyer asked questions regarding the lease, which I provided the same day to Palmer Snell. When I called to ask about this potential buyer a week later, I was told the agent had been too busy to read the lease and asked if I could do it instead. At this point, the buyer was no longer interested. No apology for the lack of communication or incompetency was provided. It was a 'why don't you do yourself' approach. If we wanted to sell the properties ourselves, we wouldn't have hired an agent.-When we had valuations for both of our properties, we were told photographers would be attending. This was never arranged for my property despite chasing this up multiple times. Photos were taken on an iPhone, which would not have been a problem if we were not told differently prior to signing a contract.-We were also told our listing would be premium listings - it took multiple emails and calls to actually get this to happen which we found really unprofessional.-Throughout, there has just been an overall lack of contact - every update from pre and post-sale we have needed to chase for ourselves. There was no initiative to help the sale through or to provide any form of reassurance. As a first-time seller, this is something I really struggled with, and the whole process has lacked any form of personal touch or consideration and ultimately just been made as stressful as possible. We now have a complete lack of confidence that Palmer Snell has been doing everything possible to help with the sale. To be entirely honest, I would have resented making payment if the sale were to have continued, as it would be for a service that has only ever involved opening the front door around five times, nothing more. We both had a really good impression after meeting Michael and Connor at the valuations and are really shocked at how we have been treated.The silver- lining of our flats being marketed elsewhere is that we will not have to make payment to Palmer Snell but to an agent who is willing to do the work. On a side note, since listing the properties elsewhere within only a matter of weeks ago we now have an offer at full asking price, our experience with the new agent could not have been more different.

Abbie · 21 November 2023

★★★★★ 5/5

Google

Ellis is extremely professional and helpful. As a first time buyers we couldn’t wish for a more human approach :) Thank you Ellis :)

Sara · 4 January 2025

★★★★★ 5/5

Trustpilot

I received great service from the…

I received great service from the moment I walked into the Taunton branch. The contract to let was clear and personalised to my requirements. Alice and Jay Jay kept me informed almost daily and they work really well as a team. This has been the best letting service I have ever received. Highly recommend.

Louise · 18 January 2025

★★★★★ 5/5

Google

Had dealings with Palmer Snell for a number of years. Good people to do business with. Ellis was particularly helpful. Hope to use them again soon.

Steven · 15 November 2024

★★★★★ 5/5

Google

Jack and Ahmad have from the start have been very helpful, understanding and within a couple of days let my property. James is new on the team and he also has brilliant customer service. I do find the management fee a bit high but they are always there if I need them. I also still have the flexibility of having in my own trades people making repairs etc.PositiveProfessionalism

Jenny · 18 June 2021

★★★★★ 5/5

Trustpilot

I’ve had a fantastic experience with…

I’ve had a fantastic experience with Palmer Snell. Georgia, Joanna and Luck have all been absolutely amazing and incredibly helpful throughout the whole process. They were always friendly, professional and quick to respond to any questions or concerns I had.

B · 12 August 2026

★★★★★ 5/5

Google

I was shown around by Ellis Young. He was very efficient, polite and kowledgeable about the property I was viewing. Took his time and was not rushed.

Robert · 26 March 2026

★★★★★ 5/5

Trustpilot

today I am a very happy man

today I am a very happy man, I got the keys to my first flat, it was hard but we did it, and I would like to said thank you very much for your help, very close people to me, from Palmer Snell, they were very helpful and willing to help, we encountered a few problems, but they were very professional, and solved them so quickly. I'm will definitely be come back in the future, I would also like to said big thanks to Sarah, throughout my race for the first flat, She was with us all the time, and helped, Sarah Thank you very, very much. You did a great job. Me and my wife, we can certainly recommend it to everyone

Lukasz · 29 July 2023

★★★★★ 5/5

Google

I would like to recommend the Countrywide Deposit Scheme team, particularly Liz Pope who has been very thorough & professional in dealing with claiming against negligent tenants who caused many thousands of £ of damage. Liz has guided me in gathering evidence to at least secure some funds back.

Maria · 18 June 2023