Palmer Snell Lettings reviews

★★★★★ 5/5

Google

Lee was really helpful and organised. I had somewhat, different working circumstances to most, and he made sure all the checks were done quickly to save me time that was limited for me. Also, very knowledgable about the landlords and their reputations which helped re-assure me. Ella, was good as gold in the office too, communicated the process very clearly.

Aaron · 19 December 2024

★★★★★ 1/5

Google

My experience with this office left a bad taste in my mouth. Lee and Mae seemed like very nice people until we faced a glitch in the process and my deposit needed to be returned to me. This was after they decided they wouldn't like to go ahead with the transaction. It's been hell since then. They wouldn't respond to emails, no updates and they no longer pick up their calls. I'd say avoid them and go with another agency if you value your peace of mind and money.

Amelia · 13 October 2025

★★★★★ 5/5

Google

Mae was absolutely amazing in helping us move! The process was easy and quick and she was so enthusiastic throughout the entire process.

Lauren · 6 December 2025

★★★★★ 5/5

Google

Matthew Theobald and the team offered a great service throughout a long and stressful sale. They were professional, responsive and genuinely helpful at every stage. I'm really grateful for their support and wouldn’t hesitate to recommend them.

Sally · 11 July 2025

★★★★★ 5/5

Google

I was searching for a flat on rightmove UK and I discovered a beautiful apartment in Westbourne. I immediately called the agent and Ms Daisy Double was there to attend to me. She was very professional and courteous. She booked a viewing for me next day and I saw the flat. It was exactly as I wanted and I’m very happy. Ms Daisy handled all the paperwork work and it was a zero deposit. I’m moving into my lovely apartment in 2 days time. I wouldn’t have gotten a better response and turn around time. A big thank you 🙏 to Ms Daisy Double and the manager of PalmerSnell for making my dream come true.

Michael · 18 June 2023

★★★★★ 4/5

Google

Ella and Lee have been so helpful with our move from the first day viewing the property to the next steps after. Everything has been dealt with efficiently and the communication has been really good. We are very pleased with our home and are very grateful in both their efforts to ensure us a smooth move.

George · 10 October 2024

★★★★★ 5/5

Google

Spencer and Ellis were very helpful in helping through the process when buying a flat, thanks guys, Oliver.

O · 18 December 2025

★★★★★ 5/5

Google

I recently used Palmer Snell as a renter and delt with Ella. Ella was kind, friendly and approachable. She remained in contact throughout the referencing process to ensure I was kept up-to-date with what was going on with referencing, and was always available and happy to help with any questions and reasonable requests I had. Thank u for helping me

Trang · 25 July 2024

★★★★★ 1/5

Trustpilot

Had the unfortunate experience of…

Had the unfortunate experience of buying a house off PS last year - has a bad reputation in Yeovil and surrounding areas for a reason! Emails and calls ignored, rude & unhelpful sleezy staff, excessive amounts of back and forth. Tried to intimidate me into paying asking price even though house had long list of snags, would not present my offer on my home to their solicitor, ended up having to get my solicitor to present the offer which ended up getting accepted. I was a first time buyer, no chain and it took me 1 year to get the keys! At a time where I was buying my first home and was supposed to be new and exciting turned into a nightmare. Extremely unhelpful, condescending staff in Yeovil & Martock - After asking around on Facebook and word of mouth a lot of people have pulled out from their sales or whatnot for these exact reasons. When you ask around, they have a very bad reputation buying and selling. Save yourself the stress and headaches and go literally anywhere else! Lacey’s and tower wills if you want a proper job, Palmer snell STAY CLEAR!

Mara · 29 April 2026

★★★★★ 5/5

Google

I recently went into the westbourne branch to register for lettings in the area. Lee the manager was very helpful, and although it was very late in the afternoon offered to show me a potential flat. The whole experience was effortless as Lee made my fears of searching for a rental less scary!! Lee is an asset to the company and will recommend Palmer and snell to my work friends in the future. Thank you

Joanne · 18 June 2023

★★★★★ 5/5

Google

Had a fantastic experience! Ellis was incredibly helpful, professional, and always quick to respond to any questions. He made the whole process smooth and stress-free. Highly recommend!

Zoe · 10 August 2025

★★★★★ 5/5

Google

Ellis Young is a brilliant polite and sharp young man, super helpful all throughout, make sure to ask for him for your dealings, you won’t regret it.

John · 8 August 2025

★★★★★ 4/5

Google

Lee and Daisy were really helpful with my move in. I was able to find a let that is the nicest area close to the beach. I had a few questions as well regarding the tenancy and they were so helpful with answering my questions promptly, Daisy even offered to come and help me with finding the rubbish bins, etc. They were both very welcoming and insightful. Thanks so much

Jacqueline · 21 September 2023

★★★★★ 1/5

Trustpilot

End to end a bad experience

We are renting an apartment through Palmer Snell and it has been very difficult to navigate the administration. Their portals for completing the initial admin don't work. If you ask them for help to get around the issues they create they are curt and come back with brief and unhelpful answers. It feels like they are being duplicitous. Either they don't know the answers themselves when they should, or in other instances they do but don't want to tell you because it makes them look bad or they are actually doing something wrong. They come across as untrustworthy and certainly living here has been a challenging, stressful and unpleasant experience. They don't drive essential admin like snag lists. We don't know how to turn on the heat. There is no love in their process. Only coldness and curtness. I would never choose to live in a home managed by them again.

Kat · 1 November 2024

★★★★★ 5/5

Google

Bought a 2 bed flat through Palmer Snell Westbourne, I'm very pleased with these guys, they're nice to deal with, they kept me updated all along, they made the process as painless as it could be. Now I've completed, after I finish upgrading the flat, I'll want to use them to help me Let the property out. Thanks goes to Ellis and Spencer.

Zane · 21 November 2025

★★★★★ 1/5

Trustpilot

A very distressing experience.

Palmer Snell Yeovil states that ‘This branch and the business is committed to making the services they offer accessible to all customers.' This is not my experience. I asked Charlie to email me the terms and conditions so I could enlarge them on my computer. Promised to 'send something when I get home', but he did not. I also said I would find it difficult to upload my ID documents to an app. No help was offered. I got the impression he regarded me as a nuisance and had decided to ignore me. A very distressing experience.

Janet · 8 March 2026

★★★★★ 1/5

Google

Absolutely LIARS!!!! -0 Worst customer service I have ever had! After accepting my offer for to buy a flat! They were lovely kind and good until they heard that I'm not going to use their Broker and Solicitor. And then the game has started, they ghosted me and not replying to my calls and emails. They guy who called Daryl (branch manger) who kept stalling me and ignoring my emails. And they kept saying it's the owner request to go through our services (still they didn't prove any paper work demanding the owner request) After they sent me an initial memorandum contract! I had contacted my solicitor and broker and paid their fees! (Daryl kept ignoring my calls still) After calling him many times and arguing with his assistant, he called me back and say the owner decided to turn your offer down! Because I didn't use their service and he claimed (the owner has a better offer!) Not to forget I have offered exactly what they ask for on the market!!!!! I've not seen UNPROFESSIONAL PEOPLES worse than you! You got the offer what you asked for but just because I cut your commissions down and not used ur services you turned my offer down! And god nows what you have lied to the owner!!!!!! Highly not recommended! Worst staff ever!!!! Worst branch! Unreliable people! -0

Hamza · 18 June 2022

★★★★★ 5/5

Trustpilot

Friendly and welcoming

Thank you so much to all the team at palmer snell taunton , they were all very professional and a welcoming and friendly team in the purchase of my property, special thanks to Lucy my mortgage advisor who went above and beyond to help me every step of the way and I couldn't off done it without her help!, and so very greatfull for all her time and effort on a very long and stressful journey to purchase my property. Thankyou.

Lorna · 13 September 2024

★★★★★ 5/5

Google

Big thanks to Ella for helping us find our new rental. From the moment I contacted Palmer Snell about viewing the property their contact has been quick and helpful. The process from viewing the property to getting the keys has been made smooth by Ella. And we are now enjoying our new place thanks to Ella and Palmer Snell.

Teighlor- · 17 February 2024

★★★★★ 5/5

Google

I was living at a property that is in the process of being sold by Palmer Snell and I accidentally had a package delivered to my old address. When I called up Palmer Snell and spoke to Conor Wilson, he was a terrific help with helping me get my package forwarded on to my new address! Really above and beyond service, I really appreciate everything he's done for me.

Finn · 18 June 2023

★★★★★ 5/5

Trustpilot

Palmer Snell Wells, excellent Service

Palmer Snell Wells, did an excellent job in helping us sell our cottage in Somerset. Everyone I dealt with was highly professional, well organised, polite and friendly. Special thanks to Carole Stocker and Maddison Brine who did an excellent job. I got good, clear advice and support throughout. A buyer was found pretty quickly and the final selling price was as expected. I can highly recommend Palmer Snell, Wells office. Friendly, professional, estate agents with excellent local knowledge.

Benedick · 1 October 2024

★★★★★ 5/5

Google

Amazing team from start to finish helped me throughout the process as a first time renter had many questions and they went through it step by step with me lee did my show around and cant fault him what so ever he was amazing thoughout, lilly helped me with all the forms and any questions i had she is so knowledgeable and helpful ! And ella was amazing too! She did the hand over of keys and paper work on moving day an lovely team ! 💖

Milly · 4 April 2025

★★★★★ 5/5

Google

Matthew T and his team have provided an excellent professional service in selling my flat in a very short period of time. Impressed by the efficiency, empathy( after a bereavement) and dedication shown at all times. So pleased I chose Palmer Snell's in Westbourne. Thanks

Yvonne · 16 March 2026

★★★★★ 5/5

Google

Truly wonderful and professional service. As a new person moving to Bournemouth Ms Ella Perkins made my move down smooth and stress free to a location perfect for my needs and lots of local knowledge to get me started. Thank you

Jason · 3 November 2024