Palmer Snell Lettings Bournemouth reviews

★★★★★ 5/5

Trustpilot

Outstanding Wells team

I can’t rate them highly enough. Abbie, Carole and Maddie, in the Wells branch were so helpful and kind to me, when both selling and buying a property. I had to downsize and at times the move was emotional but they were there every step of the way. Either in person, or on the end of the telephone. An outstanding team. Thank you.

Karen · 9 August 2025

★★★★★ 5/5

Trustpilot

Efficient & professional

HiI have a flat with the above agent, in Boscombe, Dorset.I would just like to let you know that I have again received some excellent service from Lee Gilmore and Jennette Bartlett. Lee has been efficient in listing the property,finding a new tenant and ensuring a smooth process for all.Whereas Jennette has advised me and assisted with resolving some maintenance issues.I have always found both to be approachable, polite, with a professional and positive attitude.A pleasure to deal with.Kind regardsMark Llewellyn

Mark · 18 February 2021

★★★★★ 5/5

Google

Mackenzie was great - very friendly and helpful throughout the property viewing

Tom · 3 June 2024

★★★★★ 5/5

Google

Just to say thank you to Anna & Sami on the advice given ref benefit between long term let’s and holiday let’s! Same advice as the Austin Wyatt Bournemouth branch which I have noticed is part of the same group! Well trained staff polite and friendly well done

Kevin · 18 June 2020

★★★★★ 5/5

Google

Had the pleasure of meeting with Ellis who was engaging and informative. Really helpful for me in my decision making process.

Moni · 13 October 2025

★★★★★ 5/5

Google

Lee Gilmore was just amazing! Second time we work with him to find us the best tenant, and he did and everything else were just excellent.

Tania · 18 June 2023

★★★★★ 5/5

Trustpilot

Palmer Snell worle branch team were the best

Palmer Snell worle branch team were the best estate agents I came across during my property purchase journey. They always replied to my emails,calls and kept me informed. They were so helpful and friendly. Thank you Luke and Isabelle.

Khan · 24 July 2024

★★★★★ 5/5

Google

Very helpful and professional. On the ball and great at keeping in contact. Matthew is very personable :)

Eleanor · 19 December 2023

★★★★★ 1/5

Google

Having had my property with them for 12 weeks, found them totally unprofessional, never answered calls, only 2 viewing, No feedback from viewings, or updates, advised me to go to Auction, which was a waste of time, very disappointed with all staff working in the Westbourne branch,Still waiting for them to pick up there board, which they said they would.!! Have now found another Agent whom is Fantastic, would not recommend them.

Frankie · 23 July 2023

★★★★★ 5/5

Google

Lee was amazing. Made the process stress free.

Jade · 3 June 2024

★★★★★ 5/5

Google

Very quick and efficient. Friendly staff all useful. Got property sorted and paperwork signed in a couple days

LemonPi · 13 October 2025

★★★★★ 5/5

Google

I’ve been using Palmer Snell, Westbourne, to let my property since 2016. Their service has been has been impeccable and I’ve never regretted their service. They are customer and client centric and have a perfect balance between landlord and tenant. They have found all my tenants and I’ll continue to use them. Thank you for your amazing service.

Manoj · 18 April 2024

★★★★★ 5/5

Google

Lee and Emma were incredibly helpful and proactive in finding a tenant for my rental property, nothing was too much trouble and they kept me updated throughout. Would highly recommend! Thanks guys :)

Annie · 18 June 2022

★★★★★ 1/5

Trustpilot

GOOGLE REVIEW OF PALMER SNELL WHICH HAS…

GOOGLE REVIEW OF PALMER SNELL WHICH HAS HAS NOW BEEN REMOVED BY PALMER SMELL ;)

Anthony · 18 July 2026

★★★★★ 5/5

Trustpilot

Quick un stressful & professional

After using palmer snell to set up my accommodation for rental after a recommendation from a member of my family I couldn’t be more happier it was quick easy and un stressful thanks to Hayley and Oliver for helping me along the way and also handled everything with professionalism & left me feeling confident that it’s in safe hands Thanks again !!

Seb · 4 October 2022

★★★★★ 5/5

Trustpilot

Thank you Ashton

Ashton Wylie at the Wells branch was brilliant, very helpful, great service and nothing was ever to much trouble. Thank you.

Wendy · 4 June 2026

★★★★★ 1/5

Google

I have asked to take my flat out the market over 2 months ago. At the time I was asked to give 2 weeks’ notice, then I was told my flat had an offer that I accepted and when I asked to move forward with the sale and to confirm the buyer that he still interesting in buying the flat I have to wait 2 weeks and 3 calls from me, they finally admitted that the buyer really wanted the flat but didn’t have the money. Then 2 weeks ago a friend told me that the flat is still being advertised on Rightmove and I checked the Palmersnell website and it is advertised there too. When I called to complain, I was told that it was an administrative error and lots of the old properties that are no longer available were re-advertised and that was out of their hands to fix it, I am still waiting and I truly believe that they are maliciously doing stuff to stop to put my place with a different agency.NegativeProfessionalism

Monica · 18 June 2022

★★★★★ 1/5

Google

Lied about a doing a deep clean during the height of the pandemic. Will ignore problems and then continually place customers at blame after leaving issues to get progressively worse. Phone calls ignored. Incredibly unprofessional responses and response times from seemingly young agents who don't understand their job. Flat appliances and fittings completely unmaintained for the past decade and no responsibility taken by Palmer Snell to address these issues. Would have left 0 stars but had to put at least 1. Highly recommended avoiding this branch.NegativeResponsiveness, Quality, Professionalism, Value

George · 18 June 2022

★★★★★ 5/5

Google

The best estate agent in Bournemouth ! I recommend to use it if you looking for property it was the best choice I made, Ahmed was outstanding. He is professional, efficient and the communication ...PositiveResponsiveness, Quality, Professionalism, Value

Emad · 18 June 2021

★★★★★ 5/5

Google

We just secured our first flat easily and quickly, thanks to Lee and Daisy for all their help!!

Harry · 23 July 2023

★★★★★ 5/5

Google

Friendly team, I would recommend using Palmer Snell. Thank you to Daisy for all your help and efficient work.

Eleanor · 18 June 2023

★★★★★ 5/5

Google

We recently used Palmer Snell Westbourne for their let only service and found them very nice to deal with. It was particularly good just having two people to deal with who work well as a team. We would definitely use Lee and Emma again when looking for a tenant. We felt they listened to us and understood what we were looking for and were very helpful.

Olivia · 18 June 2023

★★★★★ 5/5

Google

Superb service. Ella Perkins who dealt with my flat tenancy agreement was fantastic. The whole process from start to finish was expertly handled with answers to any of my queries no trouble for her (or Lee as well). Anyone dealing with Palmer Snell lettings should rest easy.

Andy · 3 August 2024

★★★★★ 5/5

Google

Thank you to Ella for her hard work. She was very helpful and solved everything quickly. She was always responsive, friendly and positive. Thank you to all members of staff of the Palmer & Snell Westbourne Brunch, Bournemouth.

Zvezdelin · 18 March 2024