Trusted Agent profile · Bournemouth
★★★★★
278 reviews across 2 platforms
110 Poole Road, Westbourne, Bournemouth, BH4 9EF
Palmer Snell Lettings's office in Bournemouth, at 110 Poole Road, is rated 4.0 out of 5 across 278 reviews on two platforms, including 181 Google reviews rated 4.5.
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
5/5
GoogleI think the whole team of Palmer Snell Westbourne are truly amazing, helpful and courteous. Special thanks to Ahmed, Jack and James :)PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThese guys are amazing . I am a landlord who does not live in the area so having a good estate agents is so important to me. I can highly recommend palmer Snell . The whole team including the letting agents , maintenance team and finance department put in 100% . The communication between the different teams is brilliant and they all keep me in the loop.
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAWFUL SERVICE THROUGHOUT
CHRISTCHURCH BRANCH - AWFUL SERVICE, I WOULD AVOID AT ALL COSTS - I asked for my home to be valued. Firstly, I was given the wrong time via e-mail. However, I waited in for the appointment, and waited.... 40 mins later called the office and waited a further 20 minutes for a call back and explanation. I was then called by the Assistant Branch Manager (Amanda) who came across as very arrogant quoting office procedure and saying she'd called (which she hadn't). She didn't even apologise saying 'people often aren't in' Ah so you just don't turn up then? I won't be using the services of this amateur organisation.
5/5
GoogleIt was really great to rent the flat with this agency, specially the attention with Ahmed was amazing. I strong recommend it.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
5/5
GoogleLee and the renting team have been great - I would definitely recommend them - thank you!
Many thanks for your fantastic 5* review Ally. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotNoisy inconsiderate tennants
Don’t care about noise complaints from other residents when students, tennants are making noise, Then they wonder why residents take it in to there own hands to deal with the situation. Get told we will tell them or send them a letter but never receive proof of this so could just be saying it Date of experience is all year while tennants are there.
5/5
TrustpilotPalmer Snell Lettings
Palmer Snell Lettings, true professionals. Jenny, Lettings Manager completely 'on the ball' from commencement of advertising the property, through Client qualification, to completion of paperwork. From check in, to check out. Every "I" dotted and every "T" Crossed. True service to both Landlord and Tenant. a complete service.
5/5
GoogleWestbourne Palmer Snell provided an excellent service for the sale of my property. They achieved a quick sale and provided excellent support and communications throughout the whole process. Would highly recommend!
Thank you Andy for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleThis is my second year using the lettings team at Palmer Snell Westbourne. Jack, Ahmed and James have provided an absolutely professional and responsive service. They helped with advice, tenant contact and managing the way through the issues presented by the pandemic. They have just helped me find my latest tenants and I am impressed with the speed and communication I received at each stage of the process.PositiveResponsiveness, Quality, Professionalism, Value
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI recommend Palmer Snell as your go-to property rental agency. They are quite reliable, their customer service is top notch and they treat your application with such dispatch that leaves you impressed and highly satisfied.
Thank you Lanre for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GooglePalmer snell have dealt with a couple of my properties and and I found Matthew Theobald and was very impressed with their level of service and professionalism. I would highly recommend to anyone looking to market their property.
Thank you for your glowing 5* review and recommendation Alex. Kind regards, Lucy, Customer Relations.
5/5
GoogleBig thanks to Anna, Ella & Sammi who helped me find a home in Bournemouth area. Very efficient and friendly, will recommend to friends and family. Thank you!!
Thank you for your 5* review! It is great to read that you had such a wonderful experience and I will of course pass your kind words onward. Best wishes, Scott
5/5
GoogleElla and Anna were very helpful in arranging a move in date at short notice. Can't fault them at all. Great service and pleasant folk.
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
5/5
GoogleExcellent service and support from the very first contact. Daisy and Lee helped us with everything from the viewings, questions about the property, liaising with the landlord, documentation, and a smooth move in process. I am grateful for the super friendly and helpful assistance. Thanks! Alex :)
Hi Alex, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
5/5
GoogleAmazing service of Ahmed and the team. Very good communication and helpful. Thank you for you good job !
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleAmazing experience dealing with Matt and the team at PS Westbourne.. could not have been more responsive and helpful!!
5/5
GoogleBought a property less than a month ago and they have been able to let it straight away. Very good communication and have kept me informed throughout.
Thanks for the excellent 5* review Catherine! Thanks for your thoughtful comments about our Westbourne team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUseless
Useless. The sale of my flat dragged on for six months. It was very stressful. The guy who originally brokered the sale was on the ball but left. After then it was down hill. No communication, promised countless times to contact the buyer but didn’t. When the sale fell through - surprise surprise - Matthew the salesman at the Westbourne office, couldn’t be bothered to contact me and tell me why, even though he had promised to. Gormless, inefficient, dreadful. They might be ok if you’re selling a multi million property (think of the commission) and the lettings office, when I’ve dealt with them, have been more efficient. But I won’t be using Palmer Snell again.
5/5
TrustpilotThanks Jay Jay!
I cannot thank Jay Jay enough for his perseverance and patience with our application to rent. We got there in the end and are now happily renting a fantastic property!
1/5
TrustpilotCommunication awful
Boscombe branch..Communication awful. Daryl persuaded me to sell via modern method of auction; what a mistake I made there! Why would a buyer pay an extra £6k just for the privilege of buying my property. I had let my property through them for more than a decade, so you would think they would show me some loyalty, but this didn't count for anything. Promised to arrange EPC but I found out after 2 months that it hadn't been done, but my property still went up for sale without it.Every time I phoned for updates either the computer system was not working or someone was out of the office. Promised to call me back but rarely did. Finally gave them 2 week's notice to leave them, but 3 days after that 2 week period, property still on their website and Rightmove. They didnt even inform the auction company Iamsold that i had moved away from them. I sent a complaint about communication through their online form, but this was never acknowledged or replied to. Just terrible! Avoid at all costs!
5/5
GoogleHad a really smooth experience viewing & renting a place with Ella & would recommend this estate agent - really understanding and laid back but everything was done in a really efficient, professional & timely manner
Many thanks J for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Google1st class service by 1st class staff my sale went through without a hitch thanks to the two Matthews who where always on the case
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotA waste of time!
Absolutely horrendous! If I could give less than 1 star I would.Grace, the manager at Palmer Snell Canford Heath seemed like she would be great at marketing our home and pushed us down the modern auction method. A way for them to gain more fees no doubt because she could not explain the reservation fee satisfactorily to potential buyers and was also different to how we had understood this from her in the first place. Inexperienced staff although very lovely, could not answer questions on the auction process as they had not been trained!I can safely say that they did not deliver as they promised and we had a handful of viewings only, on a sought after road and property type. There did not seem to be any targeted marketing going on at all. Due to their lax attitude we also lost the house we had offered on!!!On leaving them and requesting the complaints procedure, they could not even provide this as and I quote 'they didn't know it'! And it took us 3 requests for them to remove our property details from under their agency!Best thing we did was get out and go with an independent local agent who in 4 days had more viewings than Palmer Snell did in a month and sold our house for full asking price!We have always used them previously and they have been good in the past BUT I would never use them as an agent again due to our experience this time.
5/5
GoogleMy agent was Ella Perkins. I was very impressed how professional and helpful she was. I can really recommend Palmer Snell with such a good people in there.
Many thanks Tomasz for your stunning recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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