Palmer Snell Lettings Bournemouth reviews

★★★★★ 4/5

Google

Having been both a tenant and Landlord I have used Palmer Snell Westbourne for the past 5 years. I have dealt mainly with Sammi who is efficient, friendly and proficient in Lettings and my first port of call however I have also spoken with the other staff members in the office and they have all been helpful.

Vanessa · 19 June 2019

★★★★★ 5/5

Google

Matthew kindly gave me a valuation and some great ideas to increase profitability. Many thanks!

Sonia · 25 July 2024

★★★★★ 5/5

Google

Perfect and easy process! Very formal and polite.

Ryan · 3 November 2024

★★★★★ 1/5

Trustpilot

1 star is too much.

For Palmer Snell Taunton 1 star is too much.The worst agent I have ever rented off or dealt with.Rented us a property unfit for human habitation. Sewerage running down the road in front. Had no running water when we moved in (we had no choice as had travelled 7 hours with removal vans)Disgustingly filthy house. Totally unacceptable childish individuals in the office that did nothing to sort any problems and there were tonnes. They now have the audacity to question the cleanliness of the property after they told us we would not need to clean due to the terrible state the property was in when we moved in. Property also illegally let as a G rating with no exemptions listed.DO NOT RENT OFF THESE PEOPLE. Unless you want to live in a damp, cold uninhabitable property that will cost you £500 a month to heat.They also lie about the state of the property. We are having to fight for our deposit for damages that the previous tenants did.Avoid these re-tards (spelt incorrectly as being honest these days is classed as inappropriate 😂) like the plague.Will be exposing these people in as many places as possible, over and over again so that they cannot get away with such disgraceful customer service. They made our lives a misery for 7 months.

Sally · 27 July 2021

★★★★★ 1/5

Trustpilot

Save yourself the never ending stress/hassle

Save yourself the hassle, stress and illness that come with renting through the thieving scummy company that is Palmer snell /countrywide. My landlord eventually ditched them but only after making me seriously ill and causing me to have a stroke. I have a impeccable rent record and have NEVER ONCE missed, or been late, on a payment. Yet every single month, over a 20 month span, they were harassing me, by calling/letters/emails to say I hadn't paid. EVERY effing month!!! And every single time I could prove I had paid. And on every single occasion this happened, after sometimes weeks of arguing it, they would eventually respond with "oh yeah, duh, we found the payment, so and so didn't upload to the correct system". Jokes. Then the following month they would do the excate same. They would even threaten with bailiffs and eviction and cause me such stress and depression. And they would never apologise even when EVERY. SINGLE. TIME, they would then find my payment. To say I hate them, it's a under statement. I believe they are corrupt and most definitely thieves. Not only this, but lies about it being on a electric meter, rodent and fruit fly infestations which never got sorted, lying about a private garden being mine, leaks in roof and damage to my property which they won't fix, crack heads breeding pitballs in the flat beneath me (19 bloody dogs in one tiny flat) and drug dealing.... The list is endless. If you're in Dorset(Bournemouth area), give them a wide birth as they are absolutely horrendous and will lie, lie and lie to swing a situation their way. And when you catch them in their lies they literally go "oh effing well, tough sh*te, what ya gonna do". Also be aware that behind the scenes are run by countrywide. Who honestly, are just as disgusting, if not more so, just look at their trustpilot reviews. The whole thing made me incredibly depressed and so stressed I ended up having a stroke. I hate them with a passion and if they all went bust tomorrow, I would throw a HUGE party. Horrible people with no morals or care what so ever.

Louise · 9 July 2021

★★★★★ 5/5

Google

Lee at Palmer Snell has been extremely efficient in helping to rent my properties of the last few year, I highly recommend using them for and lettings and sales.

Robert · 22 August 2023

★★★★★ 5/5

Google

We viewed and received the keys for our flag with the help of Daisy! She was lovely and friendly throughout the whole process. Would 100% recommend Palmer Snell in Westbourne

Rebecca · 18 June 2023

★★★★★ 5/5

Google

Great service! They helped me find a tenant quickly and made the whole process smooth and hassle-free. Professional and easy to deal with. Highly recommended.

Tarek · 14 April 2025

★★★★★ 5/5

Trustpilot

Very pleasant and helpful

Daisy was very helpful and polite when showing us properties. We would recommend Palmer Snell of Westbourne.

Linda · 24 February 2023

★★★★★ 1/5

Trustpilot

Don't trust Palmer Snell!

I trusted Palmer Snell with selling my property. On one of the viewings, without me being present as I had given them my key, breakages took place. This included cracking 2 tiles on my bathroom floor. A tumbler was also cracked so it was quite obvious this had been dropped on the floor. It doesn't take a brain of Britain to know it was Palmer Snell or somebody they were showing round. They didn't let me know. Their local senior branch manager came on the phone today and gave me a load of attitude and denied it was anything to do with Palmer Snell. I'm disgusted and will be taking this matter further! I would thoroughly advise anyone to give Palmer Snell a very wide berth!!

David · 26 October 2020

★★★★★ 1/5

Trustpilot

The Yeovil branch failed.

Not a good experience with the Yeovil branch for us. In June we wanted to purchase a home they were listing. The agent was a pleasant enough person. We had a few concerns about the property and asked them to query the owners (who live abroad). Heard not a sausage. We repeated our enquiry even through our solicitor. Nothing. For 4 weeks. Red flags were flying for us, so we contacted our solicitor and pulled out. Her work cost us £1,000. The agent contacted us 3 weeks later to say they were sorry we pulled out and today, another month later we got a letter saying they still want to help us. That’s nice, but we don’t need you anymore.

Jodi · 5 October 2020

★★★★★ 5/5

Trustpilot

Alex was amazing at Taunton super…

Alex was amazing at Taunton super helpful and extremely professional and caring would definitely recommend

Harriet · 13 March 2023

★★★★★ 5/5

Trustpilot

Palmer Snell did a brilliant job from…

Palmer Snell did a brilliant job from the moment we viewed the property to handing over the keys. Shabel showed us around and was knowledgeable about the property. He was happy to answer all our questions. Sebastian and Jamie dealt with our questions prior to moving in, in a very professional manner. All three guys called us back when asked to.All in all I would recommend Palmer Snell when looking to rent a property. Very professional service.

Phil · 9 May 2021

★★★★★ 1/5

Trustpilot

Shambolic Yeovil Countrywide/Palmer Snell

Do not allow these people to market your property. This letting agent will transfer your electric supply to Spark energy even prior to contracts being signed. Spark/Ovo will rip the absolute p*** out of you, not bill you but will send debt collectors and give you a massive over bill and claim that if you haven't got meter readings 7 days apart there is nothing they can do. Countrywide however will be making a nice bit of commission out of your misery. This letting agent has been shambolic!

S · 21 July 2020

★★★★★ 5/5

Google

I have dealt with both Jack and Ahmed in the Palmer Snell Westbourne office who provided a great service for Lettings. They were highly professional and ensured any questions I had were responded to in a timely manner. Would recommend, thanks team! :)PositiveResponsiveness, Professionalism

Sarah · 18 June 2021

★★★★★ 1/5

Trustpilot

Or should they be called PalmerSmell

Or should they be called PalmerSmell? Called to register for any forthcoming rentals and immediately they tried to upsell me their own deposit scheme and insurance. Sharks.

Wood · 17 February 2025

★★★★★ 5/5

Google

We are very happy about Ahmed, James and Jack assistance and professionalism. They were friendly and helpful on any step to let a flat. We very happy in our new place. Me and my partner highly recommend their services.PositiveResponsiveness, Quality, Professionalism

Cristina · 25 August 2021

★★★★★ 5/5

Google

Palmer Snell in Westbourne are very professional and friendly. On renting a property from them they were very efficient. Thanks especially to Lee and Daisy.

Linda · 18 June 2023

★★★★★ 5/5

Google

This was a difficult property to sell for a variety of reasons, but Magda from Palmer Snell persisted until we had a successful outcome. She handled the process with professionalism and was always available to show the property and help out with courtesy and friendliness. Excellent work Magda!

Peter · 19 June 2019

★★★★★ 5/5

Google

Had a seamless experience with Ella, Lee and Lily with the lettings team. Great communication throughout with friendly service. Would definitely recommend.

Stephen · 19 March 2025

★★★★★ 5/5

Google

This is the best agency I have ever rented from. Lee, Adriana and Sammi are the best. They have always helped and offered great advice and support. I could never find the best way to express my gratitude. I have been dealing with lots of agencies in the past and I am so sad I had to move with my job to another city. They work very hard to provide the best services, I would have never given up on using this agency's services. They are very positive, friendly, respectful. I really am a very very happy customer and would recommend this agency with all my heart. Thank you guys!! Ioana & Dan

Ioana · 19 June 2016

★★★★★ 5/5

Trustpilot

Excellent service from Jay Jay & Alice

Femi · 27 July 2025

★★★★★ 5/5

Google

Very helpful and informative and relatively easy to get a hold of

Kim · 18 January 2024

★★★★★ 5/5

Trustpilot

Michelle at the Taunton branch has…

Michelle at the Taunton branch has excellent customer service. She understood my circumstances and done everything she could to help me, remembering little important details. I didn’t end up securing anything due to other circumstances but would definitely go back to Michelle if needed in the future. Great job Michelle! If only everyone was like her 😃 thank you. Carol Wilman

Carol · 23 August 2022