Trusted Agent profile · Bournemouth
★★★★★
278 reviews across 2 platforms
110 Poole Road, Westbourne, Bournemouth, BH4 9EF
Palmer Snell Lettings's office in Bournemouth, at 110 Poole Road, is rated 4.0 out of 5 across 278 reviews on two platforms, including 181 Google reviews rated 4.5.
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
5/5
TrustpilotMichelle at the Taunton branch has…
Michelle at the Taunton branch has excellent customer service. She understood my circumstances and done everything she could to help me, remembering little important details. I didn’t end up securing anything due to other circumstances but would definitely go back to Michelle if needed in the future. Great job Michelle! If only everyone was like her 😃 thank you. Carol Wilman
5/5
TrustpilotHelpful and friendly team
I cant thank the Palmer Snell letting team at Weymouth branch enough for helping me through the process of signing up for the rental of the bungalow.
5/5
TrustpilotLetting a nice property
I have let a nice property through Hayley and Olly at Palmer Snell Weymouth. Excellent service throughout. Property let within days. A very good tenant introduced and is now in the property. I would strongly recommend their services.
5/5
TrustpilotGood service
Good service for finding a great mortgage deal. Overcome lots of obstacles along the way. Beth Wadsworth in Bridgwater is fabulous. Communication excellent, diligent, conscientious and professional.
5/5
TrustpilotAmazing service throughout our sale
Amazing service throughout our sale from the Bournemouth, Castle Lane office, Adam initially and followed up by Becky. Communication, patience and professionalism was excellent at all times despite issues at the bottom of the chain with solicitors!Thank you, I would totally recommend Palmer Snell.
5/5
TrustpilotAdam was great all through the process
Adam was great all through the process. Even sold me a house.....which I wasn't looking for but love it. Thanks to the whole team.
1/5
GoogleHad a viewing appiontment, which wasn‘t cancelled. No call (leaving a voice message is not possible), no email, no sms. Very bad service. Even when I went there no professionell service. Poor excuses. They didn‘t care at all.
Hi Don, I am sorry you feel this way, however, I would like to invite you to contact us via review@countrywide.co.uk. to allow us to understand further your rating and comments. Kind regards, Scott (Customer Relations Team)
5/5
TrustpilotAmazing company Oliver and Haley go…
Amazing company Oliver and Haley go above and beyond to help in a courteous, friendly and professional manner.The only estate agent that helped me rent a home in these charotic times.They treat you like a person and not just another digit on a spreadsheet.Highly recommended thankyou from the top,middle and bottom of my heart Miss Ling
1/5
GoogleHorrible company with realy rude staffs. They change thire speech as soon as it is not good for them. They DON'T have any responsibility about their speech nd their promises. Absolutely LIER person and LIER and ROBBER company.
Hi Maryam, I am sorry to read about your customer experience. If you would like to discuss your this in more detail then please send me an email at review@countrywide.co.uk and i will be in touch as soon as possible. Kind Regards, Sarah
5/5
GoogleVery happy and appreciative of the team at Palmer Snell. Ahmed, Jack & James have all been very helpful throughout the viewing, renting and moving process. Highly recommend 😊PositiveResponsiveness, Professionalism
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from Ahmed, Jack, James and Holly from Palmer Snell Westbourne for helping me to rent a flat in Westbourne. They have been friendly and quick to respond to queries.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleHaving dealt with a few estate agents in path i can honestly say that Ahmed and Jack are great. Friendly, professional and very helpful. I can highly recommend them.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
5/5
GoogleExcellent service two tenants gave notice at the same time and Both properties were let quickly and efficiently . Thanks to the team at WestbournePositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service from everyone I dealt with in lettings. I had quite a few queries and viewings as I was looking for my first place and they were always more than happy to accommodate!
Good morning Thank you very much for this review and 5* rating! Great to hear the team provided such good service! Kind regards, Jake
5/5
GoogleSuch friendly staff- thank you for your help with all the questions i had! Will definitely come back to use Anna once i have found a buy-to-let. Thanks again! :) Lou
Really lovely to read another 5* review for the Palmer Snell team. Thank you so much for the recommendation. Your comments will be passed on to the team. Kind regards, Lucy.
5/5
GoogleDaryl at westbourne is great. Friendly very helpful trustworthy.
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleVery professional and pleasant experience dealing with Jack, James and Ahmed over at PS. Just proves that not all estate agents are bad!PositiveQuality, Professionalism
Thank you for the amazing 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleHorrendous, rude, don’t want to know! Worst letting company I have ever felt with! We have lived with damp for years and they didn’t want to know! Absolutely useless
Hi Adam, I am sorry to read that this was your experience.Customer experience is very important to us and as such I would greatly appreciate it if you could contact us at review@countrywide.co.uk to discuss any concerns you may have. Kind regards, Tracey.
5/5
GoogleI have done some viewing with Ahmed and Jack. Both of them are really helpful I strongly recommend using their service.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave your 5* review and brilliant comments. I will of course make sure your kind works are passed on to the local team. Stay safe! -Scott @ Customer Relations
5/5
TrustpilotPalmer snell really help me on finding…
Palmer snell really help me on finding a home and moving in, great letting agents,all friendly, helpful and very welcoming.
5/5
GoogleI have been renting through Palmer Snell for the last two years . All staff members are very helpful and accommodating . Thank you.
Many thanks for taking the time to leave this amazing 5* review. Best wishes, Lucy
1/5
TrustpilotEstate agents??? JOKE
Estate agents???? Constantly uploading rental properties that aren’t even for rent? Dreadful way to run a business
5/5
GoogleI been viewing some houses with them WOW what a professional service so helpful and really polite. Great service I do recommend...
Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
GoogleFantastic service from everyone I dealt with in lettings, Ahmed and jack they were really helpful and answered all our questions
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
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