Palmer Snell Lettings Bournemouth reviews

★★★★★ 5/5

Google

I cannot praise Matt at Palmer Snell enough for his persistence and diligence in selling my late mother’s flat in Westbourne. Always professional and friendly he helped me and my siblings overcome various obstacles to achieve a satisfactory conclusion. I’d recommend him without hesitation.

Richard · 18 June 2023

★★★★★ 5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Palmer Snell.It was the first time i am looking a flat for me in Yeovil and All staffs are very kindly ,respectful to us and supported me in every step of the process, explaining me all the details.He has been very kind, accurate and professional

Consumer · 31 October 2024

★★★★★ 5/5

Google

Great service and very welcoming sales team. Special thanks to Mackenzie Lane

Ash · 3 June 2024

★★★★★ 5/5

Google

I highly recommend them. Friendly, responsive and professional staff. Especially Ahmed.PositiveProfessionalism

Sylwia · 25 August 2021

★★★★★ 1/5

Trustpilot

Terrible letting agent

Terrible letting agent! Please Avoid! I let my property through palmer snell and as a landlord who pays the full percentage for full management every month i expect a better service to which I have not been receiving. Not only have they not been doing property checks (but blame Covid to this) for the past three years for this, but they have terrible contractors who never fix issues for the property (some of which say they are gas safe - but sign faults off as safe which are not) They take your money, have a terrible and unprofessional workforce, the repairs team is part of countrywide who is separate fromThe letting agent, which is a pain in the ass as nobody is ever held accountable. I will not be using palmer snell again as I have ended up having to sort issues and faults myself as a landlord even though I pay for full management. I genuinely feel sorry for my tenants, as countryside’s repair team are incompetent. I’ve put in several complaints that seem to go nowhere. And the fault still isn’t fixed from 12 months ago!!!!! I could literally do a better job myself, as mentioned above where I’m having to sort Myself. I will be Managing the property myself from now on!

Aaron · 20 January 2023

★★★★★ 5/5

Google

The sales team of the Westbourne Branch is phenomenal. Couldn’t speak higher for Magda and Kerry. Excellent service.

Tasos · 19 June 2019

★★★★★ 5/5

Google

Great company,everso helpful, found me the perfect property, highly recommend Ahmed

Liam · 18 June 2021

★★★★★ 5/5

Trustpilot

Mr & Mrs Saville

We received very professional service from Matthew Theobold at the Westbourne Branch. He gave a prompt valuation for our property and was most helpful.

J · 15 September 2025

★★★★★ 5/5

Trustpilot

Couldn’t recommend highly enough

JayJay at the Taunton branch was just amazing! He was so patient taking me through the whole process. As a first time buyer I was a bit nervous but he was so helpful and made my experience stress free Thank you so much! Melody

Melody · 16 January 2025

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service. My heavily pregnant daughter was going to rent a property only to find out the owner is selling in 6 months. They knew but didn't tell her until the day she went to get the keys. Quite shocked they failed to disclose such important information.

Andrew · 29 November 2024

★★★★★ 5/5

Trustpilot

10 stars to Michael and the team.

From day one to completion. Michael and his team helped me with the conveyancing and beyond,no words can express my gratitude. Thanks everyone at Palmer Snell Christchurch.

Mr · 28 April 2023

★★★★★ 1/5

Trustpilot

Please do not use palmer snell if they…

Please do not use palmer snell if they are selling a house with iamsoldThis trauma should be avoided at any cost!!! Unfortunately the house we purchased HAD to be done through them despite our reservations. I’ve had better afresales service from conmen! Unfortunately this is still an ongoing issue due to being unable to get anyone to call us back, it is very difficult to form a working relationship with an answer machine

Colin · 15 June 2023

★★★★★ 5/5

Google

Our gratitude goes to Lee, Daisy and Kayleigh whose professionalism has been second to none, finding and moving in good tenants in less than a month of being instructed, was exceptional team work Thank You

Nadia · 21 October 2023

★★★★★ 5/5

Trustpilot

Excellent efficient service

I tried selling my property on three occasions, each time the sale fell through. However the service initially offered by Keith then followed by Carole and Katie was excellent, quick response to my queries and genuinely nice people to deal with.

Helene · 30 April 2021

★★★★★ 5/5

Google

My partner and I get our current home with them. Our agent was Ahmed at Westbourne office. His help was brilliant and most importantly, he was in contact at all times in a friendly and efficient manner. As long as there are such agents, we recommend finding a home with this company.PositiveResponsiveness, Professionalism, Value

Javyoneto · 25 August 2021

★★★★★ 5/5

Google

Palmer Snell have been exceptionally proactive in assisting us with finding tenants for our property going beyond to help us. Highly recommended. Thank you, Lee!!

Colin · 24 July 2025

★★★★★ 5/5

Trustpilot

I recently rented a property through…

I recently rented a property through Palmer Snell in Christchurch. Andy Hill was very professional and really helpful in getting back to me quickly with answers to my queries.

Karen · 2 November 2022

★★★★★ 1/5

Trustpilot

Hopeless - no other word for them

I saw a listing for a property in Martock on the Palmer Snell Martock web site. I saw it on there on Saturday and spent all of Saturday, most of Monday and this morning trying to get thru to them to ask some questions. Every time i get a recorded message saying that they are busy with a client - this included a call at 9.01am today. If I were a seller, there is no way I would instruct this company, since they are either woefully understaffed or they basically dont give a s**t about selling your property. As an aside there does not seem to be any way of contacting them by email - avoid at all costs

LittleMol · 19 April 2022

★★★★★ 5/5

Google

We have recently let a flat through Palmer Snell Westbourne, mostly dealing with Ahmed but also Jack & James. All 3 were great throughout, really informative and keeping us updated every step of the way! Really pleased with the service we had! Thanks guys, we’re super happy in our new home!PositiveResponsiveness, Quality, Professionalism

Sam · 18 June 2021

★★★★★ 5/5

Google

Amazing customer experience and a top agent in Bournemouth. Can’t say a bad word. Special shout to Daryl who has been first class

Luke · 18 April 2024

★★★★★ 1/5

Trustpilot

Avoid Taunton Branch

Palmer Snell - TauntonI've had the misfortune to deal with Palmer Snell this week, and can hand on heart say they are the most rude estate agents I've come across. In-particular their manager James. Over the weekend a property came on the market, I wanted to arrange a viewing as soon as possible - a 395k detached house in Henlade.I called five times over the whole of the day on Monday and the call went straight to answer phone except on the fifth time they picked up. There website does not have an email and I decided Monday to make an offer of 30k over the asking price for a house and area I know well. I asked for positive written confirmation that the offer had been given to the owners. With one consideration to see the property when I was available Tuesday or Wednesday to see the roof timbers.The following day I did not get the confirmation. I asked for this by a 2nd email over right move (no office email on the website on an iphone). Upto this point I have sent 2 emails. I got a very rude answer phone message back saying I was bombarding them by emails. The fact is the manager had not given my offer to the seller (30k over asking price), they have been incredibly rude, and really unprofessionally unresponsive being uncontactable. Absolutely disgusting - I hope Palmer Snell look into their managers professionalism at this branch - the reason they have not provided written confirmation is really apparent.Having sold my home, I would be absolutely livid paying thousands to Palmer Snell to not be presented that offer. I feel sorry for the seller, and I sure wouldn't be recommending them.

Chris · 15 March 2022

★★★★★ 1/5

Google

Took 14 months for my move. Was told there was no chain when there was. Constantly given incorrect updates I.e. next week, next month. Was recommended a solicitors who were beyond a joke. Lost paperwork. No apology. Safe to say I wont be using them again.

Jacob · 18 June 2022

★★★★★ 1/5

Trustpilot

Palmer Snell lettings Canford Heath

We found Palmer Snell lettings Canford HeathPoole to be very pushy wouldn't listen or seem to be interested in what we wanted and ignored simple instructions.We viewed a property through them which we wanted for a buy to let, although we didn't actually buy that property we said they could manage the one we did buy. Even though we had said we would use them, they rang at least once a week to see how the purchase was going.When the purchases was complete they viewed the property and we gave them clear instructions we didn't want it marketed until we had carried out some redecoration, they told us they couldn't market it until we had signed the lettings contact, so we didn't sign it.They marketed it anyway, then told us that they had found someone who wanted to rent it who we didn't think was suitable and had appeared to have lied about their income, although this didn't seem to bother them. Later on they told us that she wanted to move in on the 26th, when I had already told them it wasn't going to be possible.It now had got to the point where it was starting to get stressful the phone calls were once or more a day along with emails asking us to sign the contract and trying to hurry us along. We decided we no longer wanted to use them which I told them and retrieved the key.The house is now complete and we put it with another lettings company.Palmer Snell must have realised this because I got a phone call from one of their staff who came across as being very angry, he kept asking me questions and when I tried to answer he kept interrupting, in the end I let him have his rant, lasted about a minute and then hung up on him.

Simon · 20 November 2021

★★★★★ 4/5

Google

Having been both a tenant and Landlord I have used Palmer Snell Westbourne for the past 5 years. I have dealt mainly with Sammi who is efficient, friendly and proficient in Lettings and my first port of call however I have also spoken with the other staff members in the office and they have all been helpful.

Vanessa · 19 June 2019