Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe really couldn't be happier with the service we receive from Martin & Co! We live abroad and after several years of poor management, we finally came across the team at Martin & Co. Our manager, Zoe is a breath of fresh air and we would highly recommend this agency to all property owners. Their prompt manner and attention to detail is second to none.
Quail · 11 January 2024
Agent replied · 12 January 2024
Dear Cristie and Nathan, Thank you immensely for your glowing review and the 5-star rating! We're thrilled that Zoe and our team have provided you with the exceptional service you deserve. Your recommendation means the world to us. It's our pleasure to manage your property, and we look forward to maintaining this standard of excellence for you, wherever you are in the world. Warm regards, The M&C Team.
★★★★★ 5/5
GoogleI was very pleased to rent with martin&co, Samantha Dempster is a very helpful and amazing person, she was very helpful throughout the whole process from when I moved in until I moved out from the property. I do recommend her if you are looking for a letting agent.
Matei · 6 November 2025
★★★★★ 5/5
GoogleMartin & Co, Bournemouth are the Property Managers of our apartment in Bournemouth for the past 3 years and they have provided an excellent service.
Jolene, the Property Manager is very professional and responsive to our requests and passing on communication to the tenants.
Errol · 20 December 2025
★★★★★ 5/5
Google**Excellent Service**
Martin & Co were fantastic! The staff were friendly, professional, and very well organised. The whole experience was smooth and pleasant. Highly recommended!
Laura · 10 September 2026
Agent replied · 10 October 2026
Thank you for your fantastic review.
We’re delighted to hear that you found our team friendly, professional and organised, and that everything went smoothly from start to finish.
Thank you for your recommendation and for choosing Martin & Co Bournemouth. We really appreciate your kind words.
Kind regards,
Martin & Co Bournemouth Team
★★★★★ 5/5
GoogleI have nothing but good to say about Martin and Co. When we started renting, a number of problems arose that could have sunk us. But the support and guidance we got from them and the way they steered us through the difficulties was brilliant. From the beginning Philip and Mandy always said that they were working for us and that proved to be so right.
Steve · 30 November 2023
Agent replied · 10 January 2025
We are so pleased to hear that you had a positive experience with our team, and that we were able to support you in finding the right solution. We appreciate your kind words and look forward to continuing to work with you in the future. Martin and Co Bournemouth team.
★★★★★ 5/5
GoogleMartin & Co have been extremely professional and helpful throughout the entire process, from the very first viewing right up to move-in day. Everything went smoothly and efficiently. A special thanks to Leah, who was incredibly kind and supportive, promptly addressing all our queries. Really appreciated the great service.
DINSHY · 22 October 2025
★★★★★ 5/5
GoogleDealt with Luke from Martin and Co, would highly recommend. Very helpful
Natalie · 12 December 2025
Agent replied · 10 October 2026
Thank you for taking the time to share your positive experience. We appreciate your feedback.
★★★★★ 1/5
GoogleCalled to view a 2 bed flat ,spoke to Dan who said he would call me with a time for next day that was 1 week ago! Never heard back so called again to be told they had viewings booked! I asked if they were an Estate agent? Guy hung up on me! I would certainly not sell with these!! The following morning I received a call from the agents asking why I had wrote the bad review asking me to remove it to which I declined. Later I received an email accusing me of being frustrated and sarcastic to their schoolboy doing work experience which is complete rubbish! This poor schoolboy should not have been answering calls having no experience of answering questions relating to multi million pound businesses. beware anyone who writes bad reviews about this agent your going to get lies thrown at you!
Karen · 1 September 2022
Agent replied
Dear Karen, Without Prejudice This is my final letter in respect of the complaint you made yesterday. I can confirm I have called you earlier today to speak about the issue and the poor review you left on our Google account. Whilst I understand your frustration that you were not able to arrange a viewing on the property on your desired date this was not possible due to the property being tenanted. We were unable to gain access until the tenant gave us authority to do so, to comply with the landlord and tenants act and as per the terms of tenancy agreement. I can confirm a block viewing was finally confirmed by the tenant yesterday for today’s date. Please note all enquiries for the property were saved to arrange for a viewing once a viewing slot has been confirmed by the tenant. This was explained to you on the call when we spoke on Friday. I can confirm this as we are required to make notes on all our calls. You called the office yesterday whilst I was out on viewings and spoke with my Colleague who is currently with the company on work experience, when the agent tried to assist you in identifying the property you were looking for “Columbia Road” to which he asked if this was the property listed for £335,000, at this moment in time we have two buy to let properties on the market listed on Columbia Road. Whilst trying to assist your call you became increasingly frustrated and sarcastic with my colleague who was trying to help you. Once the correct property was identified he asked if you would like to view this as a block viewing had now been confirmed for 18/08/2022. Instead of responding in a sensible way you began being sarcastic with him and he broke down. The phone was put on hold whilst a senior member of our company was being informed about the problem and during this time you decided to close the call. We have a zero-tolerance policy on abuse towards members of staff and you were certainly being abusive to a young person and instead of helping him you did the opposite. Even this morning when I approached you about a viewing you were unhelpful and did not wish to proceed. I think under the circumstances an email of apology sent to Lawrence would be sufficient to put this matter to rest. Yours sincerely Daniel Cobb
★★★★★ 5/5
GoogleGreat experience. Camilla is an attentive and personable letting agent ◡̈
Chloe · 20 December 2025
Agent replied · 10 October 2026
We're delighted to hear about your great experience with Camilla. Thank you for recognising her attentive service.
★★★★★ 1/5
GoogleCalled to view a 2 bed flat ,spoke to Dan who said he would call me with a time for next day that was 1 week ago! Never heard back so called again to be told they had viewings booked!
I asked if they were an Estate agent? Guy hung up on me!
I would certainly not sell with these!!
The following morning I received a call from the agents asking why I had wrote the bad review asking me to remove it to which I declined.
Later I received an email accusing me of being frustrated and sarcastic to their schoolboy doing work experience which is complete rubbish!
This poor schoolboy should not have been answering calls having no experience of answering questions relating to multi million pound businesses.
beware anyone who writes bad reviews about this agent your going to get lies thrown at you!
Karen · 31 August 2022
Agent replied
Dear Karen,
Without Prejudice
This is my final letter in respect of the complaint you made yesterday.
I can confirm I have called you earlier today to speak about the issue and the poor review you left on our Google account.
Whilst I understand your frustration that you were not able to arrange a viewing on the property on your desired date this was not possible due to the property being tenanted. We were unable to gain access until the tenant gave us authority to do so, to comply with the landlord and tenants act and as per the terms of tenancy agreement. I can confirm a block viewing was finally confirmed by the tenant yesterday for today’s date.
Please note all enquiries for the property were saved to arrange for a viewing once a viewing slot has been confirmed by the tenant. This was explained to you on the call when we spoke on Friday. I can confirm this as we are required to make notes on all our calls.
You called the office yesterday whilst I was out on viewings and spoke with my Colleague who is currently with the company on work experience, when the agent tried to assist you in identifying the property you were looking for “Columbia Road” to which he asked if this was the property listed for £335,000, at this moment in time we have two buy to let properties on the market listed on Columbia Road. Whilst trying to assist your call you became increasingly frustrated and sarcastic with my colleague who was trying to help you. Once the correct property was identified he asked if you would like to view this as a block viewing had now been confirmed for 18/08/2022. Instead of responding in a sensible way you began being sarcastic with him and he broke down. The phone was put on hold whilst a senior member of our company was being informed about the problem and during this time you decided to close the call. We have a zero-tolerance policy on abuse towards members of staff and you were certainly being abusive to a young person and instead of helping him you did the opposite. Even this morning when I approached you about a viewing you were unhelpful and did not wish to proceed.
I think under the circumstances an email of apology sent to Lawrence would be sufficient to put this matter to rest.
Yours sincerely
Daniel Cobb
★★★★★ 5/5
TrustpilotMartin & Co
Martin & Co, Bournemouth are the Property Managers of our apartment in Bournemouth for the past 3 years and they have provided an excellent service.
Jolene, the Property Manager is very professional and responsive to our requests and passing on communication to the tenants.
Errol · 8 December 2025
★★★★★ 5/5
TrustpilotJolene Parsons at Martin & Co…
Jolene Parsons at Martin & Co Bournemouth has been brilliant. She has kept us up to date with regard to our flat, she’s arranged a number of works recently and has been very professional and responds very quickly. Long may she work there!! Thank you.
Jacqui · 25 November 2025
★★★★★ 5/5
GoogleAmazing service from Martin & Co! Special thanks to Steven for his impressive assistance in finding our new home. From the initial viewing to navigating through the paperwork, Steven's responsiveness and dedication made our moving-in experience remarkably smooth. His professionalism and attentiveness have significantly increased our trust in this company. I highly recommend this lettings team to search for your new home.
Shehnaz · 28 December 2023
Agent replied · 10 January 2025
Thank you for taking the time to share your experience, Shehnaz. We are delighted to hear that Steven's attentiveness made your moving-in experience so smooth. We at Martin & Co strive to provide the best service and we are proud that we could do so for you. Kind regards, Martin and Co Bournemouth team.
★★★★★ 5/5
GoogleExtremely helpful managing agents , from finding the right property to buy in the first place, through all aspects of renting it out. They found excellent longterm tenants, and have arranged all repairs/ inspections etc professionally and efficiently. I am really happy with the service over the last 3 years despite the pandemic situation. I live in Spain, and as a landlord who never visits UK , it is reassuring to not worry about my rental property. Philip who runs the franchise is especially helpful and expert at his job.
Yvonne · 29 May 2022
Agent replied · 28 May 2024
Dear Yvonne, thank you for your kind words and for the trust you place in us. We as a company are always evolving to improve our services and its really great to get positive feedback from our clients. Kind regards, Martin & Co Bournemouth.
★★★★★ 5/5
GoogleWe had a viewing at Denmark Road, Winton, with David Kunzi from Martin & Co. David was amazing, he explained everything clearly about the house and shared his vision for its potential. His knowledge and enthusiasm made the experience truly enjoyable.
Thank you
Roby · 28 November 2025
★★★★★ 5/5
TrustpilotSo good so far
So good so far. It’s nice to find a lettings company where you aren’t passed around from staff member to staff member. Jolene is great, she always responds and answers all of my questions promptly. Issues are resolved quickly and efficiently. Thanks Jolene
Stacey · 27 November 2025
★★★★★ 5/5
GoogleMartin & co are a very well run company who pride themselves on helping others. I have let my property through them now for many years and I wouldn't go anywhere else. They have helped me a lot over the years, and nothing is too much trouble. Phillip tthe owner is the backbone behind the company and is a great guy ,he has helped me and my family in ways you could only imagine, he is in my opinion one in a million Thanks Phillip
Scott · 30 March 2022
Agent replied
Dear Scott, Thank you for your positive feedback, we much appreciate very much you taking the time to write the review for us. We know it has not been an easy journey for you - we feel you! We do our best to take some of the weight off your shoulders. Keep strong! Kind regards, Martin & Co Bournemouth Team.
★★★★★ 5/5
Google100% Recommend if you want a complete service over and above your regular estate agents! Very professional and personal service given by this agency. In particular by the director Philip who really went over and above for the sale of our property which was complicated by solicitors who were dragging their heels and resulted in sales that fell through. He liaised with the buyers, their solicitors and with us to progress the sale throughout. Only with Philip's continued perseverance, were we were able to get this sale completed!!
Yasir · 30 March 2022
Agent replied
Dear Yasir, Thank you so much for your kind words and we really appreciate you taking the time out to share your experience with us. We pride ourselves in providing you with the best service possible, Kind regards, Martin & Co Bournemouth Team.
★★★★★ 5/5
GoogleHaving sold my house, I am currently looking for a rental property whilst trying to find another house to purchase. I have been dealing with lots of different letting agents during the process and I must admit that Martin & Co in Southbourne have been particularly helpful. Kieran Day has been my contact and he has been amazing. He keeps in regular contact and sends me properties which might be suitable. He is also very friendly and understanding as well, with a great customer focus. With a lot of other agents, they never get back to me after I have contacted the office or never answer my queries so Kieran is far the best lettings agent I have dealt with. If I was a landlord, I would definitely use this agency to market my properties!
H · 30 March 2022
Agent replied
Dear H Mercer, We are grateful for the amazing review and appreciate that you took the time to leave these kind words for Kieran. We really appreciate you being a loyal customer and helping to share the word about us. Kind regards, Martin & Co Bournemouth Team.
★★★★★ 5/5
GoogleReview for Philip Skorochod and Kieran Day I have completed a purchase of a property through Martin and Co and although the sale took a bit longer than I thought that was simply due to the Covid Restrictions and Seller I had a great service with Philip who kept me informed throughout ...very jovial character and great to do business with Kieran Day was also a credit to the company as he was very jolly and chatty and could not do enough to help I imagine Kieran will do far in the business as extremely smart and a lovely guy I wish to thank them both for their help and assistance and would recommend Martin and Co to anyone buying property Well done both you guys ....can't fault you both Best wishes John Hewlett
John · 30 March 2022
Agent replied
Dear John, Thank you so much for your positive review, it's been a real pleasure dealing with you. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Martin & Co Bournemouth Team.
★★★★★ 5/5
GoogleDavid has been exceptionally knowledgeable, especially around the management and practicalities of the building during our purchase of a property which really helped us understand the opportunity clearly. He's been professional, friendly and genuinely enjoyable to speak with. Would highly recommend.
Nikki · 25 November 2025
★★★★★ 5/5
TrustpilotThank you to Leah!
Thank you to Leah! The experience of moving properties after being with Martin & Co for the past 6 years was such a smooth experience, the team is helpful as always and eased the stress that comes with moving home. Highly recommend!
Jess · 13 November 2025
★★★★★ 5/5
GoogleI was originally with Panorama before Martin & Co acquired them. The transition was seamless and so far has been great. Any time a tenant has issues I'm contacted by one of the team and the issue is conveyed clearly with a plan of action to resolve any issue. Zoe is particularly good at that and very helpful.
Adam · 13 January 2024
Agent replied · 14 January 2024
Dear Adam, Thank you so much for your glowing review and 5-star rating! It's wonderful to hear that Zoe's professionalism and expert guidance have given you confidence in our services. We are committed to prompt and efficient management of your properties and greatly appreciate your trust in us. Looking forward to our continued partnership! Best wishes, M&C Team.
★★★★★ 5/5
GoogleLuke has been fantastic at keeping me up to date about the sale of my property. It’s a tough market and he is doing all he can to navigate these challenging times and push for offers. Thank you Luke.
L · 10 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
