Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA big thank you to Jolene Parsons who has been persistent in sorting out problems with the management company for our block of flats. She is always helpful and kept us in the loop every step of the way until the problem has hopefully now been sorted for our tenant. Can't recommend the staff at Martin & Co. enough.
Martin · 15 December 2023
Agent replied · 18 January 2025
Dear Martin, We're thrilled to receive your feedback and to hear about your positive experience with Jolene. Our team is dedicated to providing exceptional service and it's rewarding to know that her persistence and communication made a difference. Thank you for choosing Martin & Co, and we look forward to assisting you in the future! Warm regards, Martin and Co Bournemouth team.
★★★★★ 5/5
TrustpilotHave been with Martin &Co for a few…
Have been with Martin &Co for a few years now & always dealt with Jolene Parsons, who is very efficient & always replies straightaway with any problems we have. Always very helpful dealing with our tenants. Thank you Jolene 😊
Karen · 26 November 2025
★★★★★ 5/5
GoogleJolene has been incredibly helpful since I moved in, promptly fixing any issues I have with the flat, managing discussions with previous tenants picking up mail and just generally having a kind and friendly approach to our interactions, highly recommend
Kieran · 25 November 2025
★★★★★ 5/5
GoogleI had a great experience renting my flat! Everyone I dealt with was incredibly friendly and helpful throughout the whole process, making everything smooth and stress-free. A special thank you to McKay and Jen for going above and beyond, their professionalism and kindness really made a difference. I’d highly recommend this team to anyone looking to rent, truly outstanding service!
Barbara · 17 October 2025
Agent replied · 5 December 2025
Dear Barbara, Thank you immensely for your wonderful review and for highlighting McKay and Jen's exemplary service. We're thrilled to have provided you with a smooth and stress-free rental experience. Your recommendation is the highest compliment we could receive. Looking forward to assisting you in the future! Warm regards, Martin and co Bournemouth team.
★★★★★ 5/5
GoogleCannot thank Luke enough for everything!!!
Katy · 12 December 2025
Agent replied · 10 October 2026
Thank you for taking the time to share your experience!
★★★★★ 5/5
GoogleLuke was very helpful, great service
Claire · 12 December 2025
Agent replied · 10 October 2026
Thank you for taking the time to share your feedback!
★★★★★ 5/5
TrustpilotMartin & Co team
We’ve been renting a property through Martin & Co for over 5 years now. I would like to thank the team and especially Jolene Parsons for being friendly, efficient, and always quick to respond. Highly professional and genuinely helpful.
Alexia · 3 December 2025
★★★★★ 5/5
GoogleWe have a property in Bournemouth which is currently managing by Martin & Co Bournemouth team for the past 2 years. Philip and his team are highly professional and making landlords's life much easier. Speacial appreciation to Zoe, she is brilliant to work with, she provides timely communications and hold a strong relations between tenants and landlord.
Mike · 12 January 2024
Agent replied · 13 January 2024
Dear Mike, Thank you for your wonderful review and the five-star rating! We are thrilled to hear about your positive experience with Philip, Zoe, and the rest of our team. Our aim is to ensure a smooth and hassle-free journey for our landlords, and we're glad to have made a difference. Your acknowledgment means the world to us! Warm regards, The Martin & Co Team.
★★★★★ 5/5
GoogleHaving dealt with a few different agents in the area Patrick stood out without question. He is very helpful, communicative and listens to your needs. He showed me properties that were relevant to my criteria and made the effoet to fit me in at short notice for viewings. I couldn't recommend highly enough! Thanks again patrick.
J · 14 November 2025
Agent replied · 21 November 2025
Dear J P, Thank you for your fantastic review! We're thrilled to hear that Patrick exceeded your expectations and provided such attentive service. His commitment to understanding client needs and being responsive is something we value deeply. Your recommendation means a lot to us, and we're here to assist you again in the future.Kind regards, Martin and co Bournemouth team.
★★★★★ 5/5
GoogleLuke is brilliant to work with. He really knows his stuff and made everything feel easy and straightforward. He genuinely went the extra mile for us. I’d happily recommend him to anyone needing a great estate agent.
Shannon · 10 December 2025
★★★★★ 1/5
GoogleVery disappointed I wanted to buy a garage only that was for sale through them. After sale agreed and solicitors instructed, it fell through due to the fact that it was linked in the lease to a flat. They clearly did not ask the right questions prior to putting it on their site for sale. I lost money due to this and Martin & Co would not refund me.
Frances · 27 June 2025
Agent replied · 19 July 2025
Dear Frances, We sincerely apologise for the inconvenience this has caused you. Regrettably, complexities in property transactions do arise. We strive to ensure clarity and accuracy in all our listings, including in the listing of the garage you were interested in. As explained to you by email, the vendor was in the process of separating the garage from the title of the flat and this was being arranged alongside the conveyancing. The sales person has made this clear to you from the outset during your first meeting and you have subsequently agreed terms. Unfortunately during the course of the conveyance, the vendor confirmed that the property manager who was responsible for providing their freeholder with the terms and agreeing the paperwork at the management company has left the company, and the separating of the title which was to be arranged by the management company had regrettably broken down. The vendor despite his best endeavours found the separating of the deeds unattainable due to the lack of support from the managing agents. He has now been left with no choice other than to withdraw from the sale. He has stated that he would be more than happy to rent you the garage until such time as the management company are in a position to resolve this issue. Please contact us directly to discuss how we might assist you in the future. Warm regards, The Martin & Co Bournemouth Team.
★★★★★ 5/5
GoogleHaving sold my house, I am currently looking for a rental property whilst trying to find another house to purchase. I have been dealing with lots of different letting agents during the process and I must admit that Martin & Co in Southbourne have been particularly helpful.
Kieran Day has been my contact and he has been amazing. He keeps in regular contact and sends me properties which might be suitable. He is also very friendly and understanding as well, with a great customer focus. With a lot of other agents, they never get back to me after I have contacted the office or never answer my queries so Kieran is far the best lettings agent I have dealt with.
If I was a landlord, I would definitely use this agency to market my properties!PositiveResponsiveness, Quality, Professionalism
H · 13 July 2021
Agent replied
Dear H Mercer, We are grateful for the amazing review and appreciate that you took the time to leave these kind words for Kieran. We really appreciate you being a loyal customer and helping to share the word about us. Kind regards, Martin & Co Bournemouth Team.
★★★★★ 5/5
GoogleCannot speak highly enough of Dave Kunzi and his team whilst selling our property. Outstanding service from the beginning. Very professional, great communication and just generally made selling our home a stress free process. Thank you Dave- hugely appreciated.
Carly · 14 November 2025
★★★★★ 5/5
Google100% Recommend if you want a complete service over and above your regular estate agents!
Very professional and personal service given by this agency. In particular by the director Philip who really went over and above for the sale of our property which was complicated by solicitors who were dragging their heels and resulted in sales that fell through. He liaised with the buyers, their solicitors and with us to progress the sale throughout. Only with Philip's continued perseverance, were we were able to get this sale completed!!PositiveQuality, Professionalism
Yasir · 24 June 2021
Agent replied · 23 June 2024
Dear Yasir, Thank you so much for your kind words and we really appreciate you taking the time out to share your experience with us. We pride ourselves in providing you with the best service possible, Kind regards, Martin & Co Bournemouth Team.
★★★★★ 5/5
GoogleWe had the pleasure of meeting David Kunzi today at our viewing.. David is an asset to Martin & Co as his professionalism and personable character shine through.. no cheesy sales pitch.. straight forward and honest.
Leon · 14 December 2024
Agent replied · 9 January 2025
Dear Leon, We're delighted to hear that your experience with David was so positive! At Martin & Co, we pride ourselves on honesty and professionalism, so it's wonderful to know that David embodies these qualities. Thank you for taking the time to share your thoughts and for the five-star rating. We look forward to assisting you further. Warm regards, Martin and Co Bournemouth team.
★★★★★ 5/5
GoogleI have built up a a portfolio of buy to let properties throughout the U.K over the past twenty five years. Philip and his team at Martin & Co Bournemouth have managed my properties in Bournemouth since Philip took over the business some years ago. I have had outstanding service from Philip and his team throughout this period. My expectations from letting agents that I use is high, however Philip and his team have exceeded them. I recently had a challenging period with one of my properties - Philip and his team helped me achieve the best outcome in a difficult situation. I would especially like to thank Lloyd for his efforts with this. I would not hesitate to recommend Martin & Co Bournemouth to anyone that is looking to let a property within the Bournemouth area.PositiveResponsiveness, Quality, Professionalism, Value
Grahame · 15 June 2021
Agent replied · 14 June 2024
Dear Grahame, We appreciate very much your positive comments. As a property management and estate agency company, we aspire day by day to give the highest standard services to our customers. We are grateful to have you as our customer! Kind regards, Martin & Co Bournemouth Team
★★★★★ 5/5
GooglePhil and his team are second to none. 5* to Kieron who was really pleasant and professional at his job.He showed us around the property and dealt with our offer promptly. He even worked on Sunday, to get the ball rolling, which was much appreciated.
We met Phil the Manager a few times and when we told him our son was looking for a property in the area, he found the perfect property. He is very experienced in his Business pre sale,, during the sale and after the sale. Phil will guide you through the whole buying process, taking the stress away from you. He is extremely likeable and will go to great lengths including having a team of tradesmen available to make your property perfect for you. You won’t find a better Estate Agents than Phil and his team at Martin & Co.PositiveResponsiveness, Quality, Professionalism, Value
Dawn · 31 May 2021
Agent replied · 30 May 2024
Dear Dawn, We are so glad you are satisfied with our services. We appreciate you took the time to leave your excellent review for us. We really appreciate you being a loyal customer and helping to share the word about us. Many thanks! Kind regards, Martin&Co Bournemouth Team.
★★★★★ 5/5
GoogleWe have been through a real journey with Martin and Co with our flat. I could not have asked for more dedication from them. Philip, has been so fantastic, we have had so much confidence in what he has done, and we couldn't have asked for a better estate agent. We can really tell that he is fantastic at what he does. Hopefully we are coming to the end of our journey of selling our flat and we would 100% reccomend Martin and Co to anyone who is looking to sell their property or who is having difficulty in selling their property as they'll do it! Many thanks for all your hard work.
Leah · 29 May 2021
Agent replied · 28 May 2024
Dear Leah, We thank you so much for your positive review. We value your business tremendously and appreciate the opportunity to working with you. We are grateful to have you as our customer! Kind regards, Martin & Co Bournemouth Team.
★★★★★ 5/5
TrustpilotHad to move homes in July and I must…
Had to move homes in July and I must say Leah made my experience easy. She was so helpful, kind and swift in action and response! Jolene our property manager has been amazing so far also. Thanks guys!
Sarah · 14 November 2025
★★★★★ 5/5
GoogleReview for Philip Skorochod and Kieran Day
I have completed a purchase of a property through Martin and Co and although the sale took a bit longer than I thought that was simply due to the Covid Restrictions and Seller
I had a great service with Philip who kept me informed throughout ...very jovial character and great to do business with
Kieran Day was also a credit to the company as he was very jolly and chatty and could not do enough to help
I imagine Kieran will do far in the business as extremely smart and a lovely guy
I wish to thank them both for their help and assistance and would recommend Martin and Co to anyone buying property
Well done both you guys ....can't fault you both
Best wishes
John Hewlett
John · 10 April 2021
Agent replied
Dear John, Thank you so much for your positive review, it's been a real pleasure dealing with you. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Martin & Co Bournemouth Team.
★★★★★ 5/5
GooglePhil and his team are second to none. 5* to Kieron who was really pleasant and professional at his job.He showed us around the property and dealt with our offer promptly. He even worked on Sunday, to get the ball rolling, which was much appreciated. We met Phil the Manager a few times and when we told him our son was looking for a property in the area, he found the perfect property. He is very experienced in his Business pre sale,, during the sale and after the sale. Phil will guide you through the whole buying process, taking the stress away from you. He is extremely likeable and will go to great lengths including having a team of tradesmen available to make your property perfect for you. You won’t find a better Estate Agents than Phil and his team at Martin & Co.
Dawn · 30 March 2021
Agent replied
Dear Dawn, We are so glad you are satisfied with our services. We appreciate you took the time to leave your excellent review for us. We really appreciate you being a loyal customer and helping to share the word about us. Many thanks! Kind regards, Martin&Co Bournemouth Team.
★★★★★ 5/5
GoogleFantastic! All staff have been prompt, reliable, transparent and great communicators! Would definitely recommend this Branch of Martin & Co. (Lettings)
Jools · 1 August 2026
Agent replied · 22 August 2026
Thank you for your fantastic review.
We're delighted to hear that you found our team to be prompt, reliable, transparent and great communicators. Providing a professional and responsive service is something we pride ourselves on, so it's wonderful to receive your recommendation.
Thank you again for your kind words and for choosing Martin & Co Bournemouth.
Kind regards,
Martin & Co Bournemouth Team
★★★★★ 5/5
GoogleBrandon was with us every step of the way with our house purchase. He was friendly, trustworthy and never pushy, which we really valued. We genuinely felt supported from start to finish and would happily recommend him.
Alice · 8 November 2025
★★★★★ 5/5
GoogleGreat experience finding a flat to rent - thank you Leah for being so helpful and accommodating throughout this process. You’ve made it really easy and have been great at getting back to all our questions.
Janisha · 19 November 2024
Agent replied · 9 January 2025
Dear Janisha, Thank you for your glowing review! We're thrilled to hear about your positive experience with Leah and our team. Your satisfaction is our priority, and we're delighted we could assist in making your rental process seamless. Should you have any more questions or need further assistance, we're always here to help. We look forward to serving you again in the future! Martin and Co Bournemouth team.
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