Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleOur review is based on facts only and is related to the letting team Bournemouth office. We had almost three months nightmare dealing with Maria and one occasion with the Director Philip. After they found the tenants and all was great until the quotes started on the daily basis. Here what they were: Painting-£1800, reseal toilet-£40, cleaning-£180, oven-£80, carpet-£120. The flat never needed any of those to start with. And because we didn't comp-lay the complaints started from the tenants. Martin & Co requested the damp and condensation specialist, hot & heaters not working. We were reported to the council and threatened up to £7000 charges. This continues with the ridiculous quote for damp removal of 11 000.
Martin & Co reported to us that the tenants like to move out and we agreed with them and we wanted to do it by the Law. For that we were charged £720 for termination of the contract. For the first month we received £95 rental for the second £269. We were charged for new heaters unnecessary. The tenants left a lot of rubbish and broken furniture in the flat and didn't removed it with the excuses. We had to refund their deposit in full because never agreed to pay to Martin & Co for inspection and the photos weren't enough as proof. With a very big regret we sharing our bitter experience with that particular team.
Their rudeness and careless hit us a lot. We dealt in the pass with Martin & Co in other towns and they were great, but that team is beyond worse than any other letting agents. If you are a landlord please think first before deciding on hiring them. And to finish whit a positive vibes. There is a outstanding agent Camilla, she deserves full 5 stars for everything she has done for us. Thank you, Camilla.
Maya · 22 June 2026
Agent replied · 22 June 2026
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with our team did not meet your expectations, and we appreciate that the issues you describe caused frustration and concern.
As a professional letting agent, we have a responsibility to act on concerns raised regarding property condition, maintenance, heating, damp and safety. Any inspections, quotations or specialist recommendations provided during a tenancy are intended to help landlords make informed decisions and ensure compliance with relevant housing legislation and standards.
Some of the matters raised during the tenancy related to pre-existing property issues that only came to light after management commenced and were subsequently investigated and addressed in line with our responsibilities as a letting agent. We are committed to maintaining high standards across all properties under our management and to helping landlords protect the long-term condition, value, compliance and profitability of their investments.
Where urgent concerns are identified, we have a duty to act promptly and make appropriate recommendations in the interests of all parties. This may include obtaining specialist reports, recommending remedial works, or arranging temporary measures where necessary. While landlords may not always agree with the recommendations received, they are provided in good faith and with the aim of protecting the interests of all parties.
Matters relating to tenancy termination, management fees, maintenance works and deposit administration are handled in accordance with the terms of the management agreement and the relevant tenancy arrangements. As is often the case in complex tenancy matters, there can be differing views regarding the circumstances and outcomes involved.
We are pleased to see your positive comments about Camilla and will ensure your kind words are passed on to her. She is a valued member of our team, and we appreciate your recognition of her efforts.
Should you wish to discuss any aspect of your experience further, we would welcome the opportunity to speak with you directly.
Kind regards,
The Martin & Co Bournemouth Team
★★★★★ 5/5
GoogleI went in and spoke to Patrick, he was the most helpful, wonderful person to speak to and gave me all the info I could possibly need to make the right choices around housing, buying, and what to look for, etc, I also took my mum in and he did the same with her, honestly couldnt of asked for more, super helpful, easy to talk to and when we had some ither questions around my mum being a landlord another lady helped too, the staff were fantastic. Thank you!! Highly recommend 👌
Michelle · 18 June 2026
Agent replied · 22 June 2026
Thank you for your fantastic review. We're delighted to hear that Patrick was able to provide the guidance and information you needed, and that both you and your mum found the experience helpful. Providing honest advice and taking the time to support our clients is something we pride ourselves on, so it's wonderful to see this recognised. Kind regards, Martin & Co Bournemouth
★★★★★ 5/5
GoogleWe met David Kunzi yesterday on a viewing to purchase. He was very friendly and welcoming. Agents in the past, probably due to the number of viewings they have to cover, always seem to be in a rush. David was calm took time to talk to us and understand our needs. What I liked most about his approach was his openness. He was forthcoming with verbal and written information without me having to ask specific questions which was reassuring as I felt at the end of the viewing that I knew nearly as much as he did. If we come to sell our home in the future Martin and Co will be on my list of Agent's to call for a quote..
David · 15 June 2026
Agent replied · 22 June 2026
Thank you for your kind review.
We are delighted to hear that David made such a positive impression during your viewing. Taking the time to understand our customers needs, providing clear information, and ensuring a relaxed, informative experience are all things we pride ourselves on, so it is wonderful to see David recognised for exactly that.
We will be sure to pass your kind words on to him, and we very much appreciate your consideration for any future sale.
Kind regards,
The Martin & Co Bournemouth Team
★★★★★ 5/5
GoogleBrandon Lee took over the sale of our house when we had been with another agent for 5 months. This young man has ENERGY and passion for his job! Within 2 weeks, we had had 10 viewings, 3 offers, the last of which we accepted. He is communicative, which is very important to us as first time sellers at an advanced age. He will chase solicitors for you. He under promises and over delivers in our experience! I recommend Brandon without reservation.
Lesley · 15 June 2026
Agent replied · 22 June 2026
Thank you for your fantastic review.
We are delighted to hear that Brandon was able to help secure a successful sale for you. His energy, communication and commitment to delivering results are qualities we greatly value, so it is wonderful to see them recognised.
Thank you for your recommendation and for trusting us with your sale. We will be sure to pass your kind words on to Brandon.
Kind regards,
The Martin & Co Bournemouth Team
★★★★★ 5/5
GoogleVery positive experience with Martin & Co. Patrick Duffy is acting for the seller of the house we're in the final stages of buying, and has been consistently professional, helpful, prompt and - most importantly - very knowledgeable about the house. We're not planning on moving again for another 20 years, but if plans change we'd happily ask Patrick to represent us too.
Dave · 16 June 2026
Agent replied · 22 June 2026
Thank you, Dave. Patrick's professionalism and knowledge of the property are qualities we're proud of. We wish you well in your new home.
★★★★★ 5/5
GoogleCamilla Sigley was absolutely amazing. Such charisma at first encounter showing she loves what she does. My wife and I were pleased with the whole process of renting our new home. From the house viewing, to documentation, mail correspondences, and keys collection, she exuded class! We are more than happy to give her a 5 star rating.
Banji · 22 July 2026
Agent replied · 22 August 2026
Thank you for your fantastic review.
We are delighted to hear that Camilla made such a positive impression and that you were pleased with every stage of your renting journey. Providing a smooth, professional and friendly service is exactly what we strive for, so it's wonderful to see Camilla recognised for her dedication.
Thank you for your kind words and 5-star recommendation. We will be sure to pass your comments on to Camilla.
Kind regards,
Martin & Co Bournemouth
★★★★★ 5/5
GooglePatrick Duffy is selling my mum's house, and he has been so professional and helpful. He understands our limitations and works with us very well, always giving us as much notice as possible and making the process easier. He took a real interest in our property and is very genuine and supportive. I would definitely recommend.
Sylvia · 22 July 2026
Agent replied · 22 August 2026
Thank you for sharing this Sylvia. Providing honest advice and taking the time to support our clients is something we pride ourselves on, so it's wonderful to see this recognised. We wish your mum's sale every success! Best, Martin & Co Bournemouth.
★★★★★ 5/5
GooglePatrick Duffy is helping me to try and downsize. He has taken fully on board all of my suggestions and ideas and been communicating throughout. I have a nice family who want to buy the property and I am hoping that it will all go well. Patrick also had very good ideas and procedures of his own.
Marisa · 15 June 2026
Agent replied · 22 June 2026
Your positive feedback about Patrick is highly appreciated. We're glad his ideas and communication are helping you in your downsizing journey. We wish you well with the sale. Martin & Co Bournemouth
★★★★★ 5/5
GoogleExceptional service, highly recommended!I am so grateful I trusted my gut instinct when I first met Patrick. From our very first meeting, he was approachable, highly organised, and completely switched on. Thanks to his efficiency, he sold my flat in no time.Where Patrick truly excelled was after I accepted the offer. As the sale progressed, a myriad of unexpected issues arose that were completely out of my control. Patrick proactively took charge, constantly liaising with both the buyer and the solicitors to keep the momentum going whenever things started to stall.His dedication and communication kept the entire process moving forward. I would not hesitate to recommend Patrick to anyone looking to sell their property.
James · 15 August 2026
★★★★★ 5/5
TrustpilotRecently rented out our property with…
Recently rented out our property with Martins and Jen Ormond has been nothing short of fantastic, helping us through the process every step, quick responses and lots of support. Made the process whilst also moving house as easy as possible! Cleaning team did an absolutely amazing job and Leah has been conducting viewings etc, always very quick to let us know what’s going on and haven’t had to worry or chase for anything! Fantastic team and would highly recommend! Thank you!
Lauren · 20 November 2025
Agent replied · 22 November 2025
Dear Lauren, Thank you so much for your kind words! We’re thrilled to hear that Jen, Leah, and our cleaning team made your rental experience seamless. It’s our aim to provide exceptional support, especially during such a busy time. Your recommendation means the world to us, and we look forward to assisting you again in the future. Warm regards, Martin and co Bournemouth team.
★★★★★ 5/5
GoogleI’ve had a genuinely positive experience working with Sam Dempster at Martin & Co. From the very beginning, Sam has been professional, responsive, and reliable. She communicates clearly, keeps me updated, and is always quick to address any questions or issues that arise.
What really stands out is Sam’s friendly approach and her commitment to making the whole letting process smooth and stress-free. She’s organised, knowledgeable, and genuinely goes the extra mile to ensure everything is handled properly for both tenants and landlords.
I’d happily recommend Sam to anyone looking for a trustworthy and efficient letting agent. Her service has been excellent throughout.
Sash90x · 14 November 2025
Agent replied · 21 November 2025
Dear Sash90x, Thank you for your wonderful review! We are thrilled to hear about your positive experience with Sam Dempster. At Martin & Co, we strive to provide exceptional service, and it's fantastic to know that Sam's professionalism and friendly approach made a difference for you. Your recommendation means a lot to us, and we look forward to assisting you in the future.Kind regards, Martin and co Bournemouth team.
★★★★★ 5/5
GoogleI have found Martin & Co and their staff (especially Samantha and Camilla) to be incredibly helpful, friendly and professional since engaging with them to manage the letting of our property in Bournemouth. They have consistently gone above and beyond in their effort and communication at all stages of the process and I couldn't be happier or more impressed with how proficient Martin & Co's team have been and continue to be. We are very grateful to Sam Dempster specifically for all her dedication to getting the best price and tenants for our property. Thanks so much Martin & Co
James · 7 November 2025
Agent replied · 5 December 2025
Dear James, Thank you for your wonderful review! We’re delighted to hear that Samantha and Camilla provided you with such helpful and stress-free service during the letting of your property. Our team strives to make every interaction positive and efficient, and your feedback reinforces our commitment. Should you need any further assistance in the future, please don't hesitate to reach out. Warm regards, Martin and co Bournemouth team.
★★★★★ 5/5
GoogleIt has been a pleasant experience with Martin & Co. They found my family something very suitable after 8 months of search with other agents and they did it in record time. Camilla was so warm, understanding and helpful, I wish there was a 6th star rating just for Camilla. Jen was also very instrumental with her guidance and ensuring we are well nested in the apartment. Both amazing ladies, very professional, most reasonable, and I would rather deal with them over and over again.
Noel · 22 October 2025
Agent replied · 5 December 2025
Dear Noel, We're absolutely delighted to hear about your positive experience with Martin & Co. It means the world to us that Camilla and Jen exceeded your expectations and found the perfect home for your family swiftly. We take immense pride in our team's dedication and professionalism. Thank you for entrusting us with your search. Your endorsement is the highest compliment we could receive. Warm regards, Martin and co Bournemouth team.
★★★★★ 5/5
GoogleSam Dempster has also been fantastic throughout our time with Martins & Co. She is quick to respond, incredibly approachable, and makes everything straightforward; nothing ever feels like too much trouble. Any issues or questions I’ve had have been addressed efficiently and professionally, which makes a significant difference as a tenant. It’s refreshing to work with someone who genuinely cares and takes pride in their work. Thank you to Sam and the team. :)
Lauren · 7 November 2025
Agent replied · 5 December 2025
Dear Lauren, Thank you for your fantastic review! We're thrilled to hear that you found our team knowledgeable and that Sam was able to assist you effectively. Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance, please don't hesitate to reach out. Warm regards, Martin and co Bournemouth team.
★★★★★ 1/5
TrustpilotThree months nightmare
Our review is based on facts only and is related to the letting team Bournemouth office. We had almost three months nightmare dealing with Maria and one occasion with the Director Philip. After they found the tenants and all was great until the quotes started on the daily basis. Here what they were: Painting- £1800, reseal toilet-£40, cleaning-£180, oven-£80, carpet-£120. The flat never needed any of those to start with. And because we didn’t comp-lay the complaints started from the tenants. Martin & Co requested the damp and condensation specialist, hot & heaters not working. We were reported to the council and threatened up to £7000 charges. This continues with the ridiculous quote for damp removal of 11 000. Martin & Co reported to us that the tenants like to move out and we agreed with them and we wanted to do it by the Law. For that we were charged £720 for termination of the contract. For the first month we received £95 rental for the second £269. We were charged for new heaters unnecessary. The tenants left a lot of rubbish and broken furniture in the flat and didn’t removed it with the excuses. We had to refund their deposit in full because never agreed to pay to Martin & Co for inspection and the photos weren’t enough as proof. With a very big regret we sharing our bitter experience with that particular team. Their rudeness and careless hit us a lot. We dealt in the pass with Martin & Co in other towns and they were great, but that team is beyond worse than any other letting agents. If you are a landlord please think first before deciding to hire them. And to finish whit a positive vibes. There is a outstanding agent Camilla that deserves full 5 stars for everything she has done for us. Thank you, Camilla.
Maya · 1 June 2026
★★★★★ 5/5
GoogleWe had a fantastic experience working with Martin & Co to find our new home at Christchurch. A huge thank you to Camilla Sigley, who was incredibly helpful and professional throughout the entire process. She made our move so much easier and less stressful. Highly recommend her services!
Ahmad · 22 May 2026
Agent replied · 22 June 2026
We are pleased to hear about your fantastic experience. Thank you for recognising Camilla's professional service in Christchurch.
★★★★★ 5/5
GoogleMake Martin & Co your agents! Incredibly efficient & responsive, even with an unforseen complication in my rental application the team went above and beyond to be understanding and help me with a succesful application. They've been great throughout my tennacy and been a great help on the odd occasion I needed to contact them. Special thanks to Camila, Jen & Brianna who helped me out.
Gerrit · 24 November 2025
Agent replied · 24 November 2025
Dear Gerrit, Thank you for your glowing review! We're thrilled to have been able to assist you, especially through the unexpected hiccup. Your commendation of Camila and Jen will certainly be passed along. At Martin & Co, we strive to provide exceptional service, and it's wonderful to know we've succeeded. We look forward to continuing our relationship with you. Warm regards, Martin and Co Bournemouth Team.
★★★★★ 5/5
GoogleMy experience with Brandon was great from start to finish. He was professional, responsive and kept me updated throughout the entire process! Would highly recommend to anyone else looking to buy or sell a property. Thanks so much for everything!
Katie · 15 June 2026
Agent replied · 22 June 2026
Thank you for your wonderful feedback! We're delighted Brandon provided such professional service throughout your property journey.
★★★★★ 5/5
GoogleFrom the moment we arrived at the property for viewing ,Samantha Dempster was smart, friendly, professional and understanding of our needs. We would hope to deal with her in the future as she is an asset to Martin & Co.
Ros and Mike
Steve · 22 May 2026
Agent replied · 22 June 2026
Thanks for your kind words about Samantha. We're delighted she provided such professional service during your property viewing.
★★★★★ 5/5
GoogleMartin & Co provided outstanding service throughout the letting process. Mackay, a young and highly professional agent, was incredibly helpful, responsive, and made everything smooth and stress-free. I’d also like to thank Camila for her support in arranging the viewing and assisting with the other steps along the way. Thanks to both of them, I was able to secure a lovely property in the perfect location. Highly recommend Martin & Co for their excellent service!
Neenu · 18 July 2025
Agent replied · 19 July 2025
Dear Neenu, Thank you for your glowing review! We're delighted to hear that Mackay and Camila were able to provide you with outstanding service and support throughout your letting experience. We pride ourselves on making the process as seamless as possible and are thrilled to have helped you secure your perfect property. Your high recommendation is truly appreciated. Welcome to your new home! Warm regards, Martin and Co Bournemouth team.
★★★★★ 5/5
GoogleI had a wonderful experience with this agency especially Camilla and Maria! they were so friendly and it’s nice to feel acknowledged and supported with your first move
Finley · 8 August 2026
Agent replied · 22 August 2026
Thank you for your lovely review.
We're delighted to hear that Camilla and Maria made your first move such a positive experience. Helping our clients feel supported throughout the process is something we pride ourselves on, so it's wonderful to receive your kind feedback.
Thank you for your recommendation, and we wish you all the best in your new home.
Kind regards,
Martin & Co Bournemouth Team
★★★★★ 5/5
GoogleWe’ve had a very positive experience with Camilla Sigley at Martin & Co. Camilla and the team have been extremely efficient throughout the entire process, especially when it comes to finding tenants quickly and ensuring everything is …
Kat · 22 May 2026
Agent replied · 22 June 2026
Thank you for taking the time to share your positive experience with Camilla and our team. Delighted our efficient service made your letting process smooth and stress-free.
★★★★★ 5/5
GoogleA big Thank You to Jolene Parsons for her superb help and support in resolving an issue over a Notice of Transfer following the sale of my rental property. After years of excellent service when I owned the property, Jolene still stepped up …
Guy · 22 March 2026
Agent replied · 19 July 2025
Dear Guy, We're heartened to receive your glowing review. Thank you for entrusting us with your property for 18 years, we're thrilled to have been part of your journey. Your commendations for Peter's outstanding work truly reflect our … More
★★★★★ 5/5
GoogleReally appreciate the help and support David gave in selling our flat . Always kept us up to date with what was going on - even times when nothing was so he was chasing people for updates so not left in the dark wondering if everything was ok. Explained fully what valuation was based on and his honest thoughts on offers ( not just to agree to get a sale which was honourable) very happy with the sale price he got and definetly use him again on another place
PAUL · 16 June 2026
Agent replied · 22 June 2026
Thank you for your wonderful review Paul. We are delighted to hear that David provided the support, communication and honest advice that helped make your sale a success. Keeping our clients informed throughout the process is something we take great pride in, so it is fantastic to see this recognised. We look forward to helping you again in the future. Kind regards, Martin & Co Bournemouth
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