Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThere was a few estate agents I was involved with when buying my property and to be honest they were awful!!! Leaders were amazing!! So helpful, were always there to give me advice and extra advice on things I didn't understand. I cannot fault them and would gladfully use them again! Treated me how an estate agent should! David and Abbie were great. Keep up the good work guys, I'm a happy first time home owner... Laura-Jayne
Laura-Jayne · 13 January 2018
Agent replied · 11 January 2025
Hi Laura, many thanks for taking the time to share your review. We are delighted you have been happy with the service and that the team was able to help you with the process of purchasing your home. We will be sure to pass your kind words onto the team, especially David and Abbie.
★★★★★ 5/5
GoogleI would really recommend Leaders as they are the best in town and I already recommended with my many friends who is in search of their home in bournemouth. Leo was my advisor and he did the maximum support to make it happen..the process was smooth and fast.
Prem
Premdasguptan · 25 August 2023
Agent replied · 24 August 2024
Good morning
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThere was a few estate agents I was involved with when buying my property and to be honest they were awful!!! Leaders were amazing!! So helpful, were always there to give me advice and extra advice on things I didn't understand. I cannot fault them and would gladfully use them again! Treated me how an estate agent should! David and Abbie were great. Keep up the good work guys, I'm a happy first time home owner... Laura-Jayne
Laura · 26 August 2017
Agent replied · 24 August 2024
Hi Laura, many thanks for taking the time to share your review. We are delighted you have been happy with the service and that the team was able to help you with the process of purchasing your home. We will be sure to pass your kind words onto the team, especially David and Abbie.
★★★★★ 1/5
GoogleWhere do I even begin? My experience with Leaders has been nothing short of a nightmare, especially as an international student. From the very first step, they have created unnecessary complications and stress at every turn. … More
Yesica · 26 December 2025
Agent replied · 25 January 2026
Dear Yesica Pérez,
We value your feedback and sincerely appreciate you taking the time to share … More
★★★★★ 5/5
GoogleThank you Leo for supporting my husband and I on securing a house. You responded to all our questions and queries with kindness and constantly reassured us. Looking forward to the journey that lies ahead .
Clarissa · 26 May 2024
Agent replied · 24 August 2024
Dear Clarissa Regede
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeo was amazing at helping me through the entirety of the process as a first timer; he kept me in the loop and communication was open and honest and I knew what was happening all the time - any questions were never left unanswered!
Chloe · 25 April 2025
★★★★★ 5/5
GoogleRussel has been very helpful and nice with me. I was lost till i found him in leaders and the process in taking a flat here in bournemouth. I highly recommend visiting leaders and asking for Russel if you ever need to rent an apartment in bournemouth.
Waleed · 25 August 2023
Agent replied · 24 August 2024
Dear Waleed
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleA very lovely experience. Russell has been incredibly helpful which has made this process much easier than I thought it’d be. He’s been very efficient and has tried his best in making sure I move in at a time most suitable for me. Couldn’t be more grateful
Kachi · 25 August 2023
Agent replied · 24 August 2024
Dear Kachi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe clue is in the name people! They truly are leaders in their field. We dealt with Libby at the Bournemouth branch and she was excellent from start to finish. Extremely efficient, punctual, and very well organised. I also think that this a true representation of the company as whole! Excellent and will certainly use again, 5 stars easily!! Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Sean · 25 August 2021
Agent replied · 24 August 2024
Dear Sean Colin!
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Bournemouth branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
★★★★★ 5/5
GoogleGreat support from the staff at Leaders Bournemouth in particular Marque. Its a tough job, changes happen and issues arise at last minute, always been supported above and beyond to the point that it is personal.
I would recommend Leaders Bournemouth to anyone in the area, property has only been empty long enough for me to check, clean and slap some fesh paint on the walls.PositiveResponsiveness, Professionalism
Mr · 12 January 2021
Agent replied · 11 January 2025
Hi Tom Brown,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Bournemouth branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI dealt with carla at the Bournemouth branch and she is always excellent from start to finish in all her dealings . Extremely active and organised.Thanks Leaders for your Professionalism More
SMK · 25 January 2026
Agent replied · 25 January 2026
Hello Smk
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleLeo Faria treated us professionally and patiently. I appreciate all of his effort and dedication throughout the process. He always answers messages, calls and emails very quickly and kindly. My husband and I are very grateful to Leo and the team at Leaders. Well recomened!
Daniela · 25 August 2023
Agent replied · 24 August 2024
Dear Daniela
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat support from the staff at Leaders Bournemouth in particular Marque. Its a tough job, changes happen and issues arise at last minute, always been supported above and beyond to the point that it is personal.
I would recommend Leaders Bournemouth to anyone in the area, property has only been empty long enough for me to check, clean and slap some fesh paint on the walls.PositiveResponsiveness, Professionalism
Tom · 24 October 2020
Agent replied · 23 October 2024
Hi Tom Brown,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Bournemouth branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleLeandro was very helpful and friendly from the beginning until the very end, he helped us to secure the flat that we really wanted. He was always quick to answer all the questions that we had and we had a lot.
Szintia · 28 November 2023
Agent replied · 24 August 2024
Dear Szintia Pesti
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders have been greet through out my journey of finding a home. Russell has been fantastic to me, going out of his way to make sure everything is done quickly and making sure I had all the support I needed. Many thanks to Russel and his team for the constant support and professionalism.PositiveResponsiveness, Quality, Professionalism, Value
Libert · 25 August 2022
Agent replied · 24 August 2024
Dear Libert
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI have worked with Leaders for many years and they always have had my best interests as a landlord. Amelia, Libby and Leo in the Bournemouth branch have great knowledge of the area and have found very suitable tenants for me. Beverley, my property manager understands the needs of the tenants and we have good communication between us to resolve any maintenance or tenant issues.
Would happily recommend to anyone.
Matthew · 8 November 2024
Agent replied · 8 December 2024
Dear Matthew Gadd
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleBe careful with these guys - initially they were great, but once we moved in to our property, they were hopeless. Never received keys we needed for our storage area despite asking multiple times. They sent an inspector round after 3 months, who saw the mould which had grown even more since we moved in (it was bad before) and did nothing. They then tried to charge us for the mould damage after we moved out (we appealed and the charge was dropped). They only care about getting tenants in, once they're in, they couldn't care less!
Hannah · 26 May 2024
Agent replied · 24 August 2024
Dear Hannah Bolsius,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleThe process of my move has been alot easier than I imagined. Russell has been extremely supportive and very positive everytime we speak, he makes everything seem less stressful and he is very approachable. Peter who showed me around my accommodation was very friendly and made the viewing really exciting with his positive outlook. Thank you both very much. Highly recommended.PositiveResponsiveness, Professionalism
Amanda · 25 August 2021
Agent replied · 24 August 2024
Dear Amanda Kindell,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Bournemouth. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleExcellent service. I want to specially thank Libby Atkinson MARLA, Assistant Lettings Manager at Bournemouth for her proactive services and prompt response to emails.
Dr · 23 September 2024
Agent replied · 23 October 2024
Dear Dr Godwin Ukeje
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleOne of the best if not the best, friendly to customers, give good professional service to customers with the best of attitude. We would like to say a very big thank you to Sina Kleven, Libby and the rest of the leader's team for helping us to find our new home. Ovi and Ellen
Omamuli · 25 August 2022
Agent replied · 24 August 2024
Dear Omamuli,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThank you Leandro Faria for assisting us to get a home ,thanks for the excellent customer service and if i were to choose a company again to assist us with accommodation i would choose Leaders again and again so professional,welldone.
Jessilyn · 29 October 2023
Agent replied · 24 August 2024
Dear Jessilyn Mumanyi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe are Landlords with two properties being managed by Leaders Bournemouth. We live outside of the UK so rely heavily on Leaders looking after the maintenance of our properties. We cannot commend Holly Blackley enough for the support and help with our flat in Boscombe she has been superb in arranging the contractors and getting the best quotes with the highest quality of workmanship. Holly has made a stressful time on our finances a lot easier to bear. We have used Leaders for 22 years now and would not want to go any where else.
David · 27 March 2024
Agent replied · 24 August 2024
Dear David H Newman
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLEO, a very welcoming guy. Humble and patient from the first day me and my wife stepped into their office he ensured we got what we wanted and followed up swiftly till we moved in yesterday.
Thanks Leaders,
Thanks Leo♌
Agboke · 29 September 2023
Agent replied · 24 August 2024
Dear Agboke Fatai
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeo is very accommodating from start to finish, very professional and kind. Would recommend him if you want someone who will assist you at Leaders
Jhun · 25 July 2024
Agent replied · 24 August 2024
Dear Jhun Mar Trinidad
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.