Leaders Lettings Bournemouth reviews

★★★★★ 5/5

Google

I have been renting through Leaders for 5 years and can say the support an degree of communication has been A1. Particularly the support Lucy has offered has been very much appreciated. Issues dealt with promptly and efficiently. Accurate and regular updates. Many thanks Lucy and Leaders Graham Temple A happy resident

Graham · 25 August 2022

★★★★★ 1/5

Google

Moved in 2 months ago and faced problems from day one, broken drainage, damp walls, and ongoing maintenance issues. Heavy rain caused roof leaks through the ceiling, water dripping from bulbs and wiring. An electrician even said he was … More

Grifth · 2 September 2025

★★★★★ 5/5

Google

I truly appreciate the outstanding help and support I received today from Leo Faria. As soon as I requested assistance with a letter, he responded immediately and went to great lengths to prepare it for me. I'm incredibly grateful for his … More

Amgad · 12 August 2025

★★★★★ 4/5

Google

Big thank you to Leo, It has been a very stress-free process having him help me through this process. I have felt incredibly supported with any questions that I was unsure about. I would recommend renting through Leaders

Diana · 29 September 2023

★★★★★ 5/5

Google

I am looking for a house for a long time. Leaders helped me lot to find a proper place to live especially Rio. He tried his best to help me with patient and kind attitude which is really important when you are stressed due to not finding house. Thank you!

Ayçe · 25 August 2022

★★★★★ 5/5

Google

A problem arose when signing a professional document, As a result Libby came to my home to enable us to complete the process. She was very business like in her approach, attentive and professional in being thorough and attentive. An excellent and efficient service which was much appreciated. Libby is certainly an asset to the company.PositiveResponsiveness, Professionalism

Anne · 25 August 2021

★★★★★ 5/5

Google

Very pleased with the service so far. We viewed a flat and the gentleman was very helpful and able to answer all questions. When we reserved the flat, the gentleman Russell has been extremely friendly and helpful and very speedy with getting us over the necessary paperwork. Great agency to use when looking for a property!PositiveResponsiveness, Professionalism

Talaynia · 25 August 2021

★★★★★ 1/5

Google

Leaders is truly the WORST agency ive worked with. They take advantage of you just because you can be a young student who needs a place to live. They told me they’d fix the mould in my place After moving in (which is a classic scam) , and ofcourse I had to fix the mould myself because my property manager Beverly Moore would tell me that it’s not a big deal and its only in the bathroom, even after i’ve said that i have asthma and it is flaring up my symptoms. After my 12- month contract I had the privilege (not) of talking with Matteo Curridori who absolutely did not care at all to talk to the landlord about reimbursement for what i spent to fix THEIR property. I was ignored as soon as they didnt need money from me anymore. Overall 0/10 and i would not recommend leaders at all.

Lamar · 27 January 2024

★★★★★ 5/5

Google

Maud has been very helpful with my property and I'm glad she's looking after my account.

Neil · 2 November 2024

★★★★★ 5/5

Google

This is my first time in the UK, I was scared about finding the right place but Russel was very professional and helpful. He made the process so much easier. Thank you for your kindness and great work.

Mona · 25 August 2023

★★★★★ 4/5

Google

I have had a good experience with Leaders, great communication from Leo who made the process seamless.Thank you Leo keep on doing a good job

Evelyn · 26 May 2024

★★★★★ 5/5

Google

Thank you to Sina Kleven who managed my apartment so professionally. She was so responsive and friendly when I had a query and always ready to go the extra mile. I found my flat in very good condition and appreciate your management . Thank you SinaPositiveResponsiveness, Quality, Professionalism

AJ · 25 August 2022

★★★★★ 5/5

Google

Being an international student I was literally clueless on how to get a new home and was scared too until one of the agents Russell Neal has taken over the responsibility. You are really an amazing guy! He literally helped us through each and every step to get the process done and always kept us in the loop with every update, chased where needed. I would thoroughly recommend!! He went above and beyond with the whole process. Thank you Russell and Leaders team, it would’ve been this smooth for us to get new home if it wasn’t with you.

Somineni · 25 August 2022

★★★★★ 5/5

Google

Would highly recommend! My wife and I are relocating from one end of the country to the other and the service we have had has been exceptional, as you can probably imaging it’s quite difficult for all the piece’s to come together but the communication has be brilliant Russel Neal has helped throughout, he has called, emailed, text throughout the whole process to ensure we are fully up to date with the progress. A very happy customer great people great service, again would absolutely recommend. Thanks Russel and the staff at leaders.

Michael · 25 August 2022

★★★★★ 5/5

Google

I recently rented a property thru Leaders and I cant recommend them enough. Libby was super helpful all through the process and always available to answer queries. The whole process was very smooth and easy to follow. I would highly recommend Leaders Estate Agents.

Murtuza · 30 December 2022

★★★★★ 5/5

Google

I'd like to thank Leo for his time and help. Very professional service and supportive all the way through...

Artur · 10 August 2024

★★★★★ 1/5

Google

Viewed a property to rent the other day. Liked it so filled out the form and was told they will let me know. Next day I see it is let agreed and they haven't even had the decency to let me know I was unsuccessful. Earlier this year I had to chase them for a decision on another property I applied for to find out the landlord doesn't want two children at the property which could have been explained to me before booking me in for the viewing to avoid wasting everyone's time. Unfortunately I have had a similar experience with Leaders Christchurch branch too so if you want to let a property through a letting agent that communicates well with it's tenants and potential tenants then I would avoid Leaders.

JA91 · 28 November 2023

★★★★★ 5/5

Google

Thanks to Russel waiting for me even when I was in the wrong address and doing everything to show me the flat. With his help, me and my wife were able to rent the flat. He and Leaders has always been helpful and answered our calls and questions. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism

Arman · 25 August 2021

★★★★★ 5/5

Google

Thank you, Leaders! I've heard that it's one of the best agencies in the area and I didn't regret it! I was informed and supported in time, all my questions were answered and I got my dream studio in the area where it's extremely difficult to get an accomodation. I had concerns regarding the cooperation of the Council and the agency, but everything has gone smoothly for me, so I could keep working not being anxious all the time if I'm getting my studio or not. Specifically I want to thank my agent Leo Faria who has been really friendly, patient and professional with me! Thank you, Leo!

Yuliia · 29 October 2023

★★★★★ 5/5

Google

Thankyou to Leo and the team, for helping me complete my tenancy. Kind Regards, Dean.

Dean · 23 September 2024

★★★★★ 5/5

Google

Leandro and the team were amazing and extremely supportive with everything. The process was smooth and quick!! Thankyou:)

Tisha · 3 August 2024

★★★★★ 1/5

Google

Initial sign up process was fine. The management team are extremely slow to respond to any issues. I moved into my new flat over a month ago and still do not have a secure property as one of the doors does not lock. I have repeatedly reported this issue and still no resolution. No apology and no customer care. Shocking experience so far, would not recommend.

Tony · 3 August 2024

★★★★★ 5/5

Google

Libby has been absolutely fantastic. Always been quick to reply, been so reassuring, just effortless. Thank you so much Libby

Jade-Lee · 26 May 2024

★★★★★ 1/5

Google

Never ever again! Before the start of our tenancy they were amazing but afterwards it all went downhill. We’ve been waiting for our deposit since august 2022 when our tenancy ended and it’s almost March 2023 now and we still haven’t received the full deposit after we agreed on the amount. No one is helping us and we’ve been trying to get a hold of the manager but she’s always at training or away from office and never once gets back to us. It has always been us contacting them first. I’m still not sure when we’re going to get our deposit. It’s just ridiculous. They don’t care about you afterwards. Customer service is absolutely appalling. Judging from the other reviews I can see we’re not the only one so they’re a repeat offender. Will be seeking legal help.

Eliza · 25 August 2023