Trusted Agent profile · Bournemouth
★★★★★
216 reviews across 2 platforms
114, Old Christchurch Road, Bournemouth, BH1 1LU
Goadsby's office in Bournemouth, at 114, is rated 4.0 out of 5 across 216 reviews on two platforms, including 174 Google reviews rated 4.3.
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
5/5
GoogleI would recommend Goadsby for their great service, especially from Morgan! She was always very professional, quick to respond to our inquiries, and kind. She even went above and beyond, conducting multiple viewings until we found the perfect flat. My wife and I feel that we were in good hands throughout the moving process.
Hi Daniel, that is great to read, so pleased Morgan and the team were able to help you with your move. All the best.
5/5
GoogleExcellent service, well communicated throughout the process. This is my 2nd property I buy from them and always getting the best experience. Thank you to Becky who has helped with my recent purchase.PositiveResponsiveness, Quality, Professionalism, Value
Hi Daniel, that is great to hear, thank you for your feedback. All the best!
5/5
GoogleJake is an excellent estate agent, who supported us professionally throughout the whole buying process. Thank you.
Hi Chris, that is great to read, so pleased Jake and the team were able to help you. All the best.
1/5
GoogleAlready terrible service. Emailed regarding a property heard nothing until called up and was told that due to owning a pet snake we were automatically barred from seeing the property we were hoping to see that day, on our only day off from work. A polite response would had sufficed. Also disgusting that this establishment is not leading the way in times of covid by allowing landlords to bar properties having pets that cause no property damage. I was informed that Goadby does not have to except the new Model Tenancy Agreement 2021 barring landlords from stopping tenants keeping pets especially when a high number of people have resorted to pets for mental health benefits during these troubling times. It proves this estate agent is more concerned about profit taking than demonstrating a moral high ground making way to changes to push landlords to except pets in times of greater needs.NegativeQuality
Hi Simon, we appreciate your feedback. Kind regards
5/5
GoogleWe have used this company to find a tenant for our flat in Bournemouth and are delighted to be able to give it a well deserved 5 stars. Throughout the staff have been helpful and efficient. Our main contact was Isabelle Klein who found us a tenant within days and kept us closely informed of the progress of the let. All the staff both junior and senior to her were also very efficient and polite . We would highly recommend this company.PositiveResponsiveness, Quality, Professionalism, Value
Hi Anne and Path, thank you so much for your review of our Bournemouth Lettings team. They will be thrilled to read your comments I am sure. All the best
5/5
GoogleMiss Klein was an amazing help getting me through the whole process, even with the pandemic making it more difficult. Really responsive and proactive in getting everything over the line.PositiveResponsiveness, Professionalism
Hi George, that is great to read, glad we were able to help you. All the best.
5/5
GoogleWe have had an excellent experience letting our property with two members of the Goadsby Bournemouth team, in particular, Alexander Henley and Isabelle Klein. Both were highly professional in all aspects of their work.
Thank you for your kind words Mary, our pleasure !
5/5
TrustpilotA good experience
Very pleased with our dealings ... Goadsby (Greg) was very efficient helpful and always available and our house purchase was completed smoothly and professionally. Many thanks
Thank you for your lovely review. We’re really pleased to hear you had such a good experience and that Greg was efficient, helpful and always available throughout your purchase. Great to know everything completed smoothly and professionally. We’ll be sure to pass your thanks on to Greg and the team. Wishing you all the best in your new home.
5/5
GoogleThank you for sorting us out a great apartment, Alex has done an amazing job for us, really quick and professional, and equally understanding of our needs and the patience he had with us (me) has been second to non. Alex is a credit to the company. I also dealt with Adam and his working ways and attitude are brilliant. Would highly recommend - thank you so much.
5/5
GoogleWe have just moved in into a dream home thanks to Goadsby and especially to Isabelle Klein who went the extra mile to secure a superb flat for us. She offered the most up-to-date property for viewing when I called to arrange viewings for other properties. In the end we chose the one she recommended. She was following up our registration and credit heck procedure and was always approachable. She and the entire Goadsby team made our relocation a pleasant experience.
Hi Andrea, glad we were able to find you your dream home! Thank you for your feedback, enjoy !
1/5
GoogleBooked a viewing and was waiting for the agent, no one turned up so called them - they told us the flat was already let but no one bothered to inform us.
Hi Justina, I'm sorry to hear this. I have referred this to the Branch Divisional Director, to look into for you. Kind regards
5/5
GoogleCharlotte went above and beyond to assist with our purchase, she always remained friendly and positive even when the conveyance was frustrating. Very happy to recommend her and her Bournemouth branch.
Hi Steve, thanks for your 5 star review and any recommendations. All the best.
1/5
TrustpilotWorst agency in Bournemouth
Worst agency in Bournemouth, they gonna try to keep your deposit no matter what, and they will, I will no not recommend it to anybody.
Thank you for your review. We’re sorry to hear you feel this way and that you’re unhappy with how your deposit was handled. We take these concerns seriously and would like to look into your case. If you can contact the Bournemouth lettings team with your property address, tenancy dates and (if you have it) your reference number, we can review the file and respond properly. If your deposit is protected, you also have the option to use the independent deposit scheme’s dispute process, which will review the evidence from both sides. Please get in touch so we can investigate and help resolve this.
5/5
TrustpilotTwo properties expertly guided through…
Two properties expertly guided through the sales process. Only sorry we can't use this team for the next sale in a different area.
Thank you for your review. We’re delighted to hear you felt expertly guided through the sales process on both properties, and we really appreciate you choosing us. Although your next sale is outside our area, we’d still be happy to help where we can, whether that’s offering initial advice, recommending a suitable agent, or assisting with anything you need during the move. Wishing you all the very best with the next one.
5/5
GoogleHad an excellent experience with these agents, no hidden costs and a quick application process. The agent Isabelle was fantastic and informative, 100% recommend.
Hi Harrison, that is great to hear. All the best.
1/5
GoogleDamaged our property during an inventory inspection and refuse to respond/fix the damage.
Hi Liam Sorry to read this, please contact our letting department director mark.sanderson@goadsby.com who shall be pleased to investigate this matter for you. All the best.
5/5
GoogleGoadsby had my house to manage for two years. They found tenants quickly and managed the processes and contracts efficiently and well. Despite being good tenants for two years, they unfortunately left my house in an unsatisfactory state. Goadsby (Janine O’Hara) managed my claim with the deposit company on my behalf and won compensation for my loss. Highly recommended
Hi Michael, thank you for your 5 star review, so pleased we have been able to assist you with your let over the past 2 years. All the best.
5/5
GoogleGreat service from all!
Hi Dominic Thank you for your 5 star review, delighted we have been able to assist. All the best.
5/5
GoogleEllie and her colleagues have been really helpful in getting through with every document needed to rent a property. She was responsive and quick to answer my questions. She was very polite and professional towards us. Thank you, Ellie and Goadsby.
Hi Tabita, thank you for your kind review. So pleased Ellie and the team were able to help you. All the best.
5/5
GoogleHad an amazing experience with Gadsby lettings, and a special thanks to Isabelle K. for providing excellent and suffeciant costumer service.
Thank you for your feedback Nezhat, glad we could help.
1/5
TrustpilotGoadsby outsourced the check out of the…
Goadsby outsourced the check out of the property after the tenants left. The company they employed did a sloppy job, one example being not mentioning the greenhouse at all in their report. This meant the tenant could not be charged for any damage to the items not mentioned in the report. He could have removed the greenhouse if he’d chosen to. Instead he just damaged it. Apparently it was our responsibility to make sure the check out company did a better job. Work that one out for yourself..or be sensible and don’t use Goadsby and avoid the months of stress we’ve had. They didn’t collect the final months rent. We had to fight for that. It’s anything lazy and easy for Goadsby. Absolutely avoid.
1/5
TrustpilotPushy estate agent
We felt the estate agent was pushy and rude/abrupt to the seller of the house. We were waiting outside of the property for 15 minutes and the owner of the property came out and had a chat whilst we were waiting for the estate agent. She then invited us in, we accepted. he then turned up with 2 minutes to spare and was slightly rude that we entered the property without him! He then was shocked that we wanted to look at structural aspects of the property such as the fuse board! I will never give this estate agent our life’s worth of savings. And the owner deserves someone better to sell her house.
5/5
GoogleHad an amazing experience with Goadsby Sales department. Big thanks to Thomas and Charlotte who helped to complete. Eva x
Hi Eva, thank you for taking the time to review our Bournemouth office, glad they were able to assist you. All the best.
5/5
GoogleThanks a lot, to Jake Timpson who helped me all over the purchasing process. Hs is extremely supportive and patient with strong communication skills. I enjoyed my experience with Goadsby and hope everyone makes their property's dream true with their service. Strongly recommend them. :)
Hi Farnaz, thank you for your kind review. All the best and enjoy your new property !
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