Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have very good experience interacting with complete Goadsby team. Adam was very prompt with response to any queries. Helped with getting referencing done quickly. Gary from property management team promptly helped with initial teething issues. Any concerns raised were quickly resolved and have not had any issues in past 3 months I am staying in property. Will definitely recommend Goadsby for renting.PositiveResponsiveness, Professionalism
LALIT · 26 August 2021
Agent replied · 21 June 2024
Hi Lalit that is so good to read, thank you for taking the time to review our lettings service. So pleased we were able to assist you. All the best.
★★★★★ 5/5
TrustpilotDylan at Goadsby in Wimborne was kind
Dylan at Goadsby in Wimborne was kind, patient and nothing was too much trouble. He helped me through the process so that I am now living in a beautiful home.
PAULA · 19 July 2024
Agent replied · 25 February 2026
Thank you so much for your lovely review. We’re delighted to hear Dylan in our Wimborne office was kind, patient and so supportive throughout the process, and congratulations on your beautiful new home.
It’s also great to know Charlotte and Colin at our Bournemouth branch were so helpful and helped to sell your property quickly. We’ll make sure your kind words are passed on to Dylan, Charlotte, Colin and their teams. Wishing you lots of happiness in your new home.
★★★★★ 4/5
GoogleEllie was very nice and professional with all inquiries we needed . I would highly recommend
Sunday · 25 January 2025
Agent replied · 26 May 2025
Hi Sunday, thank you for your kind review, I'm sure Ellie will really appreciate your comments. All the best
★★★★★ 5/5
GoogleAdam Carter and Isabelle Klein were really helpful in helping us set up a rental until we can find the right house here in Bournemouth. Adam was very efficient and responsive in responding to our numerous questions and liasing with the landlord during the transition. We had heard of Goadsby's good reputation before moving and were very pleased with the service we received.
Su · 22 June 2021
Agent replied · 21 June 2024
Hi Su, that is great to read, we really appreciate your feedback, all the best.
★★★★★ 5/5
GoogleAfter looking for a property for my daughter to rent for several months we have finally found the perfect place. All the staff at goadsby have been extremely helpful, particularly Isabelle who ultimately found us this flat. She has been so patient with us while we worked out exactly what we needed and made things as easy as possible for us. Professional, friendly and efficient; highly recommended.
Lorna · 22 June 2020
Agent replied · 21 June 2024
Hi Lorna, thank you for your feedback, this will be passed onto the team. Glad they were able to assist you. Kind regards.
★★★★★ 5/5
GoogleMorgan Garner was a wonderful help and made the moving in process much more manageable. I would absolutely recommend her and all the other Goadsby Estate Agents.
James · 26 July 2024
Agent replied · 25 August 2024
Hi James, thank you for your kind review, so pleased we were able to assist you. All the best.
★★★★★ 5/5
GoogleIsabella was really helpful when looking for our first rented property in Bournemouth. She was super friendly and attentive to our emails and calls. She ensured that she chose appropriate properties to fit our requirements. Goadsby as a whole have seemed like a good estate agents in comparison to others in the area. I will definitely go back to Isabella when looking for another property.
Ellie · 22 June 2020
Agent replied · 21 June 2024
Thank you for your feedback Ellie, please do contact us when you are looking for your next property ! :)
★★★★★ 5/5
GoogleIt was a real pleasure working with Hannah throughout the process of a sale we managed together. She was kind, responsive, and always a joy to communicate with. Her approach made everything feel smooth and well-coordinated. I’d be happy to work with her again anytime!
Zaid · 28 July 2025
Agent replied · 16 April 2026
Hi Zaid
Thank you for your very kind words which Hannah shall be delighted to read. So pleased she has been able to help with your sale. All the best.
★★★★★ 5/5
GoogleBest Letting agent in the town , I would like to thanks Morgan she helped me a lot and whole experience was nice. Thanks Morgan !
Sanjay · 26 June 2024
Agent replied · 25 August 2024
Hi Sanjay, that is great to read! So pleased we were able to assist you. All the best and kind regards.
★★★★★ 5/5
GoogleUsed this letting agency to rent a flat via one of their representatives Adam. Adam was very clear, helpful and timely in his responses always ensuring that I was kept up to date with any new information throughout the process of securing the flat.
Would recommend this letting agency to friends, very easy to work with!PositiveResponsiveness, Quality, Professionalism
Luke · 26 August 2021
Agent replied · 21 June 2024
Hi Luke, thank you for taking the time to review our Bournemouth Lettings Department, so pleased we were able to help you. Kind regards.
★★★★★ 1/5
TrustpilotWhen viewing a property with Goadsby…
When viewing a property with Goadsby they failed to tell us about considerable material information relating to the property. Refused to listen to our complaint so had to go to the property ombudsman. Shocking company run by management who clearly don't know the new laws and legislation relating to estate agents. Avoid at all cost
Louise · 25 March 2025
Agent replied · 25 February 2026
Thank you for your review. We’re sorry to hear you feel you weren’t made aware of material information when viewing a property, and that you’ve been left dissatisfied with how your complaint was handled.
As your complaint is already with The Property Ombudsman, we will of course co-operate fully with their process.
We’re sorry again for the frustration caused.
★★★★★ 1/5
TrustpilotNo way of leaving no star
No way of leaving no star. Good tenants, on month by month, wanted to end the tenancy on the 5th of December, rang Broadstone and told them, they replied. Yes, all fine. 3-4 days later had an email to say I couldn’t end a tenancy, unless we put it in writing… Yes, that’s right in writing, not email. Did this and then told we could end the tenancy until the 11th of December so it cost us an extra week at no fault of ours. Property had damp issues, which we weren’t told, just found out from previous tenant who had same problem, so threw lots of stuff out through mould.
Steven · 12 January 2024
Agent replied · 2 June 2026
Thank you for your review. We’re sorry to hear about your experience and the frustration this has caused, particularly around the notice period, the damp/mould concerns, and the delay in receiving your deposit.
If you contact the branch with the property address, tenancy dates and your deposit reference, a manager can review the file, including the advice given about ending the tenancy, the condition reports and any proposed deductions (such as the carpet), and provide a clear update on the deposit return timescales.
As your deposit is protected with a tenancy deposit scheme, any deductions must be supported by evidence and you have access to the scheme’s independent dispute process if you don’t agree.
We’re sorry again for the inconvenience, please get in touch so we can look into this and respond properly.
★★★★★ 5/5
GoogleJake was really helpful and professional in our process of buying our first home. He responded to any queries quickly and also helped push the sale along so we could move quickly. Really happy with our experience with Goadsby!
Kelly · 22 June 2023
Agent replied · 21 June 2024
Hi Kelly, that is great to hear! So pleased Jack and the team were able to help you purchase your first home. All the best and enjoy it!
★★★★★ 1/5
TrustpilotDON’T TRUST GOADSBY ESTATE AGENT (unless you have shares in the Co.)
DO NOT TRUST GOADSBY ESTATE AGENTS, WIMBORNE. THEY WILL FLEECE YOU for EVERY PENNY & THEIR Customer Service IS TERRIBLE.
Robert · 9 February 2026
Agent replied · 2 June 2026
Thank you for your feedback. We are sorry to hear you feel dissatisfied with your experience.
We aim to be clear and transparent on our terms and fees from the outset, and we take any concerns around communication or service seriously. As we are unable to address the detail of your comments in a public forum, please contact me: john.ryall@goadsby.com with your full name and property address and I will forward your complaint over to the correct team.
★★★★★ 5/5
GoogleJake & Charlotte both did a fantastic job selling my parents property. They offered an abundance of market knowledge & consistent willingness to go above & beyond to ensure that all parties were kept well informed & the entire sale process was handled impeccably.
Their exceptional service, along with the high levels of professionalism, diligence & clear & concise communication throughout the process, ensured that the usually stressful experience was superbly managed resulting in a great outcome for all parties.
Ashley · 25 October 2023
Agent replied · 21 June 2024
Hi Ashley, thank you for taking the time to review our Bournemouth sales team. I'm sure both Charlotte and Jake will be delighted to read your comments. So pleased we were able to help your parents with their move. All the best and kind regards
★★★★★ 5/5
GoogleI arrived in England 4 months ago and I looked for a flat, I had very fast answer from Goadsby, and in few hours we aranged viewing.
Issabel was very professional and calm, she helped me with everything, and now I have a flat!
My recommendation for this lovely Lady and agency.
SA.
Sanja · 22 June 2021
Agent replied · 21 June 2024
Hi Sanja, firstly thank you for using our Bournemouth office to rent your property. We really appreciate your comments and are so pleased we were able to assist you in your property search.
The Bournemouth lettings team are always looking to improve upon the service they provide and I know they will be delighted to read your review. Hopefully we can be of service to you again if and when you decide to search for your next property! All the best.
★★★★★ 5/5
GoogleI recently purchased my 'forever' home. through goadsby estate agents in Bournemouth Town centre. I dealt with Thomas Greenfield from the initial viewing right up to handing the keys over on completion day. Tom was highly efficient at chasing solicitors, always contactable, helpful ,professional and friendly.
I would definitely recommend .PositiveResponsiveness, Quality, Professionalism
Derek · 22 June 2021
Agent replied · 21 June 2024
Hi Derek, thank you for taking the time to review our service, I'm sure Thomas will be delighted to read your comments, All the best.
★★★★★ 5/5
GoogleIsabelle Klein was extremely helpful in supporting me to secure the property I was after. Her approach is professional and friendly, and she ensured that any questions or queries I had were dealt with in a timely manner and to a satisfactory conclusion. I would not hesitate recommending Isabelle to friends and family looking for accommodation. Dean.
DJR · 22 June 2020
Agent replied · 21 June 2024
Thank you for your kind review Dean, I will ensure your comments are passed onto Isabelle, so glad we could assist you. All the best.
★★★★★ 5/5
GoogleGreat service all round from Goadsby, straight from the off they were really communicative. They secured a quick sale for us and we’re so responsive and proactive checking in on progress and managing buyer concerns. Had tried two other estate agents before and could not recommend them enough in the Bournemouth area.
Adam · 27 December 2024
Agent replied · 11 January 2025
Hi Adam, that is great to read, so pleased we were able to help you with your sale. All the best and kind regards.
★★★★★ 5/5
GoogleWhen trying to rent a new flat Isabelle Klein was extremely helpful and proactive. She made sure I had all the information I needed and the response time to my inquiries was fast. I really like the personal touch and that she knew how to pronounce my last name.
Sarah · 22 June 2021
Agent replied · 21 June 2024
Hi Sarah, that is really great to read, thank you for taking the time to review our service. So pleased we were able to assist you. All the best.
★★★★★ 4/5
GoogleAfter a very long waiting dealing with other estate agencies, we finally found a flat through goadsby. We worked with Isabelle who was very friendly and responsive throughout the process. From viewing the property to signing the contracts, Isabelle was quick to respond to any questions and also very patient with our circumstances.
Daniel · 22 June 2020
Agent replied · 21 June 2024
Thank you for your review Daniel, glad we were able to assist you with your rental property.
★★★★★ 5/5
GoogleI have dealt with Isabelle from Goadsby and she has been absolutely amazing when trying to help me find a suitable property! She has been helpful, accommodating and she is really friendly and professional at all times. She made it so easy to find the perfect property and sorting everything out for me.
Beverley · 22 June 2020
Agent replied · 21 June 2024
Hi Bev, thank you for your feedback, glad we were able to assist you. All the best !
★★★★★ 2/5
GoogleReally disappointing experience. For anyone who will ever deal with the estate agents employed by Goadsby, don't believe a single word. I was shown a flat by a lovely young lady, who, during the viewing confirmed premises will be professionally cleaned prior the move in date and brought to a high standard (the previous tenants had left the flat in a terrible state). On the day when the keys were handed to me, the young lady from Goadsby had been in the flat herself, however didn't mention to me that no cleaning, nor repairs had been carried out. She even gladly took the fererro rocher chocolate box with a smile on her face I had purchased, as I trusted the flat had been cleaned/ repairs carried out. When I went to my new flat, I discovered that the flat was still in an unsanitary state with mould on most of the walls, floor unclean, silicone in the bathorrom riddled with mould and so on. When I later called the Goadsby agent, my call went to voicemail and I never heard back, nor received an apology. The management agency for the property had only one reply "nobody had complained about the state of the flat, hence we decided it is up to a suitable standard". It is really horrifying to think that a client has to expect to be treated with dishonesty and made fun of for wanting a clean, mould free flat. Leving a few pictures of the standards they deemed accepatble. Shambles!
Eva · 22 June 2023
Agent replied · 21 June 2024
Hi Eva, thank you for taking the time to review our service. We are sorry to read of your issues, but we understand these are currently being dealt with by the landlords directly. As we were only engaged as introducers to the property we were not involved in the maintenance. We apologise for any delays in the works being carried out and hope you enjoy the rest of your tenancy. Kind regards.
★★★★★ 3/5
GoogleThey have good value properties and the process to move in is pretty speedy. However there seem to be not enough support once you moved in - for example if there's any maintenance issue or you need to do some extra paperwork. Also before I officially got a key I was informed my place is unfurnished then when I got it the place is full of stuff (while I already ordered mine) and some broken furnitures too so quite a trouble - and the agent is too busy to take responsibility for it.
Tessa · 22 June 2023
Agent replied · 21 June 2024
Hi Tessa, Thank you for taking the time to review our service. We are sorry to hear that you have had some issues since moving in. We have contacted our client who's agent will be in contact with you regarding the furniture issues. We hope these will be sorted for you very soon. Kind regards
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