Trusted Agent profile · Bournemouth, Christchurch and Poole
★★★★★
230 reviews across 2 platforms
716 Christchurch Road, Bournemouth, BH7 6BZ, Bournemouth, Christchurch and Poole, BH7 6BZ
Lovett International's office in Bournemouth, Christchurch and Poole, at 716 Christchurch Road, is rated 4.1 out of 5 across 230 reviews on two platforms, including 210 Google reviews rated 4.2.
Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
5/5
GoogleCan we thank James and all the staff at the Boscombe Branch and Lynne and all the staff at the Christchurch Office for doing a wonderful job for us, It wasn't easy I know but there professionalism came through in the end. Many thanks for a job well done. Jim and Jacqui Dibdin.
5/5
GoogleJust wanted to add a note of recognition to our property manager Lorainne Paton for her consistent professionalism and excellent service we receive from her. Thank you again for all the work you do for us. Claudio Venturi Block Director
Hi Claudio, Thank you for taking the time to leave us a fantastic review! We are thrilled to hear that you have found Lorraine consistently professional and that you receive an excellent block management service. We have passed on your kind comments and look forward to working with you on an ongoing basis. Best Wishes, Lovett Team
5/5
GoogleAbbey was fantastic. Professional and helpful without any of the stereotypical clichéd estate agent traits. I would fully recommend Lovett and especially Abbey.
1/5
GoogleRefuse to give people their deposits.Unfair treatment if you are not a British citizen.Was charged more than other tenants
Hi Keyi, thanks for taking the time to leave us a review. We have checked our database and can't find any record of your details on our system. However, we would like to confirm that all of our tenants’ deposits are held with the Deposit Protection Service (a government approved independent third party) so we are never in a position to withhold a tenant’s deposit & we have a zero tolerance policy on discrimination of any kind. We would like to learn more about your interaction with our team. Please feel free to contact us on info@lovettinternational.com. Kind Regards, Lovett Team
1/5
FacebookAfter 8yrs renting my flat with a friendly and efficient Lettings agent my landlord unfortunately chose to let these people take it over. They immediately demanded that I prove I have the right to rent a flat that I have been renting for 8yrs and when I explained that I work 6 days a week their response was “ it’s a legal requirement “ so they expect to just sit in their office sending out demands and expect their tenants to lose money on work and petrol just to show your entitled to carry on renting a flat just because they have taken over. Time to start looking elsewhere as with these people as the letting agents I do not see a happy future. Landlords please avoid losing tenants by trusting these people with your properties, they will lose you tenants very quickly
1/5
GoogleIf I could give 0 stars I would. As soon as I started complaining about the issues in the property I was renting from them, they didn’t attempt to fix the issues but did give me an eviction notice. It’s absolutely disgusting how horrible and rude everyone that works for this company is, not to mencione they had the audacity to keep the full deposit money when most of the issues weren’t my fault, shame on you Lovett 🤮 stay away from the agency, DO NOT RENT FROM THEM.
5/5
GoogleVery knowledgeable sales manager, very professional and took his time to answer all our questions
Hi Mr Elmas, Thank you for taking the time to leave us a superb review. We are delighted to hear that you had a great experience with our sales manager Dave Kunzi and have passed along your kind feedback. Best Wishes, Lovett Team
5/5
GoogleA very professional company who go the extra mile to help, I found the whole team to be responsive and helpful. Great company!
Hi Sonja, Thank you for taking the time to leave us a fantastic review! We're delighted to hear that you found our whole team helpful, responsive and willing to go the extra mile. We wish you all the best in your new home! Kindest Regards, Lovett Team
5/5
GoogleFantastic local estate agent. Got an offer at asking price within two days and helped a rather struggled purchase through to completion. Straight onto any issues and helpful at every possibility. Clair Clarke who helped with completion of the sale was brilliant. Thank you for your assistance.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much Tim! We are delighted that we were able to get your property over the line and assist with your forward purchase. We are very lucky to have our own in house dedicated sales progressor and even luckier that it is someone as amazing as Clair! Good luck in your new home and we hope to hear from you again in the future. Best Wishes, The Lovett Team
5/5
GoogleClair Clark is a knowledgeable and personable estate agent. She has patience tact and a deep understanding of what is required to get your property sold. Wherever your property is I would highly recommend Lovetts.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCouldn't wish for a more professional and warm service. James and Abbie have been helpful and reassuring every step of the way; with no pushy or aggressive sales tactics! Every email and telephone call has been answered and nothing has been too much effort for them. Quite simply, the best estate agent we have had the pleasure to work with. Thank you!
1/5
FacebookPay a holding deposit to secure the tenancy of a flat and sign the contract of the holding deposit. Only for them to turn around two days later to say they have given the tenancy to someone else. Well what was the point of paying the holding deposit then?? Unprofessional to say the least
They do have bad reputation I wouldn’t want them as my letting agent.
2/5
GoogleHaving let my property with Meridian before they were acquired by Lovett I had high expectations for what Lovett could replicate. How wrong I was. From the start Lovett were unconnected, unprofessional and lacked a sense of understanding. This is especially apparent when checking in or checking out tenants, made 10x worse by their choice of third-party companies who provide inventory and cleaning services. Overall, the service offered by Lovett caused more problems than it solved so I moved to a different agent in the area (thankfully much better).NegativeResponsiveness, Quality, Professionalism
5/5
GoogleFor some, selling a property is a rare experience that requires guidance and clear explanations with a prompt response to questions asked. By introducing the team members who will play key roles in the sales process it gave me more understanding of the timescales and processes, all very helpful when I am in a different country and restricted by travel regulations due to the pandemic. I felt reassured on many occasions when contacting any of the team by phone - they all understood my property and where we were in the sales process, making me feel valued. A great professional team. Thank you.PositiveResponsiveness, Professionalism
5/5
GoogleAmazing customer service, the whole team have been brilliant! Within a week of putting my house up for sale it got the full offer first time! Thank you everyone for all your help, I wouldn’t go with any other estate agent! Thanks again xxxPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind words Beth. Good luck with your forward purchase and we hope to speak to you soon! Kind Regards, The Lovett Team
5/5
GoogleBrought a beautiful flat from Lovett’s. Buying property’s can be very problematic as I just found out. . Lovett’s dealt with it very professionally and Patiently. Clair especially big thank you for all your help 🙏🏻 Highly recommended 🥷🏻🥷🏻🥷🏻🥷🏻🥷🏻®
Thank you for taking the time to leave a review Rob, having such a brilliant dedicated Sales Progressor (Clair) really helps to keep the transaction running smoothly and sale together. We wish you all the best going forward. From the team at Lovett
5/5
GoogleI absolutely Lovett. Thank you so much to all of the sales team at Lovett who sold 3 properties for me. My family home in Poole and my other two investment properties in Bournemouth. You were all outstanding!
1/5
FacebookIf it was possible to leave zero stars I would. Avoid dealing with them at all costs, or it could cost you dearly. Great when agreeing a let but shameful when you leave. Tried to withhold a deposit for spurious reasons and notified me 7 weeks after vacating a property. Anything could have happened during that time. YOU HAVE BEEN WARNED!
5/5
GoogleWe have recently completed on the sale of our property through Lovetts and we found them to be most professional and communicative throughout the whole process. This gave us confidence and peace of mind and would recommend them.
Thank you for the feedback Richard, much appreciated and you were a pleasure to deal with. We hope to be of assistance to you again in the future. From all the Team at Lovett.
5/5
GoogleI've bought a house through Lovett and now they have found tenants for another property of mine. The staff are so professional and always have a smile. They listened to what I wanted and found what I wanted - well done.PositiveResponsiveness, Quality, Professionalism, Value
Hi Sue, Thanks for the amazing feedback! We are so glad that we have found tenants for your property and we look forward to continually working with you in the future. Kind Regards, The Lovett Team
5/5
GoogleWe were previously on the market with another agent with endless problems and next to no viewings. We had a letter sent to us from Lovett, who had seen we had been on the market for a while, so we decided to give them an opportunity to value our flat. This was the best decision we could have made, the team are kind, helpful, super knowledgeable, have amazing marketing tools and genuinely changed everything! We had our first offer within 2.5 weeks which unfortunately fell through. They wasted no time getting straight back to marketing and found us a new buyer, at a great price, within a week! We have now exchanged and we could not be more grateful for the team working tirelessly to make our sale happen. Do not hesitate to choose Lovett! Yes selling property costs money but Lovett are worth every single penny!
5/5
FacebookI have always found Lovetts to be highly professional and friendly I would have no problem to recommend them to anyone who needs help abs advice on letting They always get back to you promptly and efficiently Excellent service Would use no one else
Hi Jonathan, Thank you so much for your kind words. We work extremely hard to provide the best service possible to our clients, so it's nice to hear such great feedback. Kind Regards, The Lovett Team
5/5
GoogleVery helpful, friendly and efficient.
Hi Nauta, Thank you for leaving us an excellent review! We're delighted to hear that you found us efficient, helpful and friendly. Best Wishes, Lovett Team
1/5
FacebookLOVETT INTERNATIONAL LETTINGS BOSCOMBE. Applied for 2 of their flats, despite my financial circumstances they heard 'single woman with children' and were immediately rude, dismissive, and told me 'it's not suitable to have children in an above ground floor flat and the landlord doesn't accept benefits ??? Really????
Good Morning Emily, Firstly, we apologise that you feel you didn’t receive the best possible service from us. We deal with people on benefits and difficult situations every day, of which many landlords accept. Many other agents do not accept benefits, but we as a company do, so it is then down to the owner. Unfortunately, the particular property you enquired about, the landlord doesn’t and we can not go against their instructions. We appreciate it is difficult, but we strive to help as many people in similar circumstances to you, each and every day. We are more than happy to get in touch with you if something suitable does become available in the future. In the meantime, good luck with your property search. Kind Regards, The Lovett Team
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