Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDream turned into sweaty nightmare.
I tend to think that most people exaggerate and only see and feel from their own perspective/shoes. You may think the same way, but please read the below and make your own assumptions:
It all started well but it turned into a nightmare.
Lettings agents were always polite and considerate. One of the best I have dealt in years (Alex & Camilla, thank you!)
However, as soon as the tenancy started, problems after problems after problems.
Energy bills (around £50) unpaid left behind potentially by previous tenants. When we had to top up, Scottish Power promised a refund which never arrived. That’s fine, we took the hit and didn’t bother the agency ( Lovett). Despite being their duty to check before renting!
Bathroom sink/bath handle levers were broken and never fixed despite contacting maintenance multiple times. My partner started complaining about back pain as it was really hard to open without the levers.
Issues with the boiler, low/no pressure. Maintenance came twice after long waiting in the freezing winter with a 8months baby, had a quick fix and left us to regulate the pressure on a frequent basis. “We instruct tenants to do it on their own because bla bla bla”. You’re being paid to do a service, so do it and don’t come up with excuses please. Half-fixes don’t work…
Also, as others said, end of tenancy is a huge…huge nightmare. Despite cleaning the property, they haven’t provided us with a check out copy (never seen it) just to then come and claim unreasonable cleaning fees.
Our fault for being naive, as I had to go ahead and travel 6 hours to sort our new place and my partner stayed with the LO behind to sort last things and completely forgot to document/take pictures of the property before leaving. We handed the keys a few days 4/5 days before end of tenancy and god knows when they checked the property (again we haven’t received a copy of the checkout report).
I conduct myself with honesty and never wish ill on anyone, and know that the universe will set things right. Karma is real..
Thank you for reading this far!
Ivo · 22 November 2024
Agent replied · 10 November 2024
Hi Ivo, Thanks you for taking the time to leave us a review. We are sorry to hear that you experienced issues during your tenancy. Please note that Lovett is now under new ownership and that all issues at the property have now been resolved. We wish you all the best in your new property. Kind Regards, Lovett Team
★★★★★ 5/5
GoogleDave Kunzi represents the very best of what the the estate agency field has to offer. Courteous/ prompt/ professional and clearly honest. Though the most recent meeting with him will not result in us listing our property due to a positive change in our circumstances , we would have happily listed with Dave and his team if things hadn`t altered.
We have however bought a property in the recent past from Dave and I am very confident to say any prospective client is in very good hands.
Simon · 24 August 2024
Agent replied · 23 October 2024
Hi, Simon. Your feedback is highly appreciated. Thank you for the review!
★★★★★ 5/5
GoogleLovetts were a pleasure to work with. They were amazing from start to finish. Within 5 days my house was sold & although it was a lengthy process from the sale to exchange & completion they helped me all the way.
Josh is a lovely man who talked me through the marketing process & had a lovely non pressuring nature.
Clair was amazing & without her I could not have coped, she's such a great asset to Lovett's. She listened to my concerns, dealt with them quickly & constantly reassured me.
I was able to contact her at anytime.
She made the process much more bearable & even put up with my worries & on many occasions meltdowns! She actually did a far better job than my solicitor!
I will definitely recommend Lovett's to others in the future
Thank you all so very much
Ruth · 24 October 2023
Agent replied · 23 October 2024
Hi Ruth,
Thank you for your wonderful review!
We are thrilled to hear that you had an amazing experience when selling your home with us! Josh and Clair are certainly both great assets to our sales team.
All the best,
Lovett Team
★★★★★ 5/5
GoogleThe Lettings team managed by Zdenka were very personal & friendly from taking our specific requirements of what type of tenant we wanted. They didn’t waste anytime & within a couple days short listed potential tenants that fitted the criteria of what we were looking for.
We recommend Lovett Boscombe Bournemouth branch to landlords who wants a professional & a quick service.
Thank you Zdenka, & the team for all your hard work.
Kind regards
Mearl & Ben
Mearl · 24 October 2023
Agent replied · 23 October 2024
Hi Mearl & Ben,
Thank you for taking the time to leave us a superb review.
We are thrilled to hear that you experienced a professional and efficient service when letting your property through us!
We look forward to working with you again in the future.
Best Wishes,
Lovett Team
★★★★★ 1/5
GoogleYet again, Lovett proved to be one of the worst agencies.
Beware and stay away if you want to sell. Choose a different agency as this bunch cannot be bothered.
David just very kindly argued today that he did not feel like wasting his time on a viewing he agreed beforehand while I was waiting in the rain. Sorry, I have ever dared to take up your time.
Professionalism is just an unknown concept for some.
Ocean · 24 October 2023
Agent replied · 23 October 2024
Hi Ocean,
We are very disappointed to hear that you were not satisfied with our service on this occasion. Checking our records relating to your concern, we can see that a viewing slot was pencilled in the diary for you. However, due to the complex nature of the property in question, at the time of booking our team advised that they could not confirm the appointment until you provided further clarification relating to your position. As the team did not hear back from you as agreed, our logs show that in the hour leading up to your unconfirmed viewing slot they called you 3 times without answer and sent you a text message, to try and clarify if you were still interested in viewing the property. We can assure you that we take professionalism and customer service very seriously and always seek to act in the best interests of both our clients and customers. If you are still interested in the property or if you would like to discuss this matter further, please contact us on 01202 303044 or contact info@lovettinternational.com.
Kind Regards,
Lovett Team
★★★★★ 5/5
GoogleJust wanted to share what great service I have received from Clair Clarke who progressed our sale through to completion. We had some delays and obstacles to navigate, and Clair was proactive in trying to find solutions as well as always responding when we needed her assistance. Thank you Clair for your friendly and professional approach and for working so hard on our behalf.
Frances · 22 March 2024
Agent replied · 23 October 2024
Hi Frances,
Thank you for leaving us an excellent review!
We are delighted to hear that you found Zdenka professional and easy to deal with during your lettings experience.
Best Wishes,
Lovett Team
★★★★★ 5/5
GoogleJust completed on sale of a flat in Boscombe. Long drawn out process through no fault of the agents which I don't think would ever have gone through if it was not for the fantastic job done by the 'sale chaser' Clair Clark. Everyone we dealt with at Lovetts were professional, well informed, courteous and always responded quickly to any queries but Clair was a particular diamond. Prior to selling the flat was let via Lovett International for some time and the lettings department were also first class. Would not consider using any other agent in the areaPositiveResponsiveness, Quality, Professionalism, Value
Penny · 24 October 2022
Agent replied · 23 October 2024
Thank you for your wonderful review Penny!
We are delighted to hear that you were well looked after by everyone you dealt with and have received a first class service from both our sales & lettings teams.
We will pass your feedback onto Clair. She is a vital part of the team & instrumental in getting our clients sales through to completion.
We look forward to catching up again in due course.
Best Regards,
The Lovett Team
★★★★★ 5/5
GoogleLovetts have looked after our rental property for over 7 years with faultless expertise. Staff are always friendly & willing to help nothing is too much trouble. On selling our property they have been exemplary & we would recommend them to anybody wishing to sell or let a property.
We would like to thank James, Poppy, Annabelle, Emma, Abbey, Zdenka & most of all Clair for their fantastic help & support over the years from letting to selling our property.PositiveResponsiveness, Quality, Professionalism, Value
Susan · 24 October 2021
Agent replied · 23 October 2024
Hello Susan,
Thank you so much for you kind words.
We work extremely hard to ensure that whether you are selling, buying, letting or renting with us, the service that you receive is second to none and we are delighted to hear that this was the case with you over the years.
Good luck in the future and we hope to hear from you again!
Kind Regards,
The Lovett Team
★★★★★ 1/5
GoogleAvoid wherever possible. Dreadful agency. Relocated 2023 & needed rental property to settle. Agents acted on behalf of Landlady were bad from the start. Reported poor water pressure & lack of hot water in Kitchen & Bathroom within 1st month of rental & it was never resolved the day I moved out.
Failed to mention that the building had a theft problem (Amazon deliveries etc), despite notices being on the entrance board - amongst other things.
Once I'd found & purchased a place of my own, offered no support despite allegedly being my contact with the owner. When I left, place was in better condition than when I arrived, however, as I had cleaned it & not a professional, this meant I was in breach of contract and was charged £250 - which fair enough, I should have read & accepted.
However, Landlady then claimed a further £150 for 'something or other'. Despite me sending photographic evidence, agency advised they were no longer involved & it was with Deposit Recovery.
As I could no longer be bothered to dispute (which I'm fortunate to be in that position as not all would be) I accepted 50% of my deposit return.
As a last resort, after accepting, I wrote x1 final Email to the agency (as previously mentioned, I never knew the Landlady), that they contact the owner, advise that despite acceptance, I still disputed 100% & would she consider donating that final amount to a Charity - RSPCC/RSPCA etc....unsurprisingly, I have not even received any comment or reply from the agency.
This about sums up their approach & as you may guess, they will never be selling the new property that I own!!!
Sean · 25 June 2024
★★★★★ 5/5
GoogleFantastic team at Lovetts. Very friendly, informative and quick to get our property on the market with viewings. Massive thank you to Clair, Sales Progressor, who supported us and was always happy to take our calls or respond to our emails quickly to help finalise our sale. We would highly recommend Lovetts.
Claire · 28 December 2023
Agent replied · 23 October 2024
Hi Claire,
Thank you for taking the time to leave us a wonderful review!
We're very pleased to hear that you found our team informative and supportive throughout your sale and we wish you all the best with your forward move!
Kindest Regards,
Lovett Team
★★★★★ 5/5
GoogleBrilliant estate agency!
If you are a newbie like us, it's definitely the go to estate agency as they will guide you through the process and help you find the mortgage advisor that you are looking for and the solicitors.
Special thanks to James who kept us informed during the whole process, providing updates and prompt replies to enquiries and Abbey who was the first one to see at the house and the one who handed us the key.
We are looking forward to collaborate in the future!
Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Robert · 11 December 2023
★★★★★ 5/5
GoogleWe had a excellent time choosing our new home
Abigail bacon lettings manager met us at the property and was professional at all times and very polite we had issues getting in to Lovetts office to sort paper work out and Abi very kindly came out to our property we are in at present again explaining everything we needed to know could not do enough for us she is a lovely young lady and would recommend Lovetts to friends and family.
Darren · 24 October 2023
★★★★★ 5/5
GoogleBrilliant estate agency!
If you are a newbie like us, it's definitely the go to estate agency as they will guide you through the process and help you find the mortgage advisor that you are looking for and the solicitors.
Special thanks to James who kept us informed during the whole process, providing updates and prompt replies to enquiries and Abbey who was the first one to see at the house and the one who handed us the key.
We are looking forward to collaborate in the future!
Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Gabor · 24 October 2023
★★★★★ 5/5
GoogleI would like to take the opportunity to thank Clair at Lovett International who has gone to extreme lengths to help with the process of buying my apartment, we had a lot of bumps along the way,not with Lovett I might add. I would highly recommend Lovett International
Joan · 24 October 2023
Agent replied · 23 October 2024
Hi Joan,
Thank you for your feedback,
We are delighted to hear that Clair was able to assist you throughout the buying process and wish you all the best with your new apartment!
Best Wishes,
Lovett Team
★★★★★ 5/5
GoogleWe struggled for months trying to find our first letting, no other estate agents in the area have what Lovett have. A great selection of properties and a great selection of employees. From the start Natalia was prompt and welcoming responding to our enquiries, arranging a viewing for practically the same day! Duanne showed us around what is now our new home, she was friendly, informative and dealt with our application very efficiently. Within the next few days Duanne, Louise and Abi, had all our paper work put together. We had never rented before, however communication with the Lovett staff made it seem a very easy process. Within a few weeks we had our keys (With Abi happily staying in office later on a bank holiday weekend, as we were late - sorry Abi🙂)very impressed with our new home! Many thanks to you all.
Jake · 24 October 2023
★★★★★ 5/5
GoogleJames, Abbey and the team did an amazing job for us in successfully marketing our property and then helping to complete the sale.
The photos and video they put together were professional and of high quality- it generated instantly a full week of viewings.
We didn’t though need the full week - it sold after the viewings on the first day, with many offers tabled by very happy prospective buyers.
Lovett then recommended a conveyancing team who completed in six weeks, with James continuing to support both the buyers and us with questions and any paperwork etc.
Lovett had successfully rented the property out for us for two years previously and we are delighted with their service over the years.
Highly recommend them across all their branches in the area.PositiveResponsiveness, Professionalism
Rhianna · 24 October 2023
★★★★★ 5/5
GoogleWorking through a difficult purchase of a flat, Clare was excellent throughout. She is a real professional and and worked very hard to keep the transaction together.
As an investor, I work with a lot of agents and I would definitely recommend Clare and the team at Lovetts.
Julia · 24 October 2023
Agent replied · 23 October 2024
Hi Julia,
Thank you for taking the time to leave us a review!
We are delighted to hear that you would recommend us and hope to work with you again in the future!
Best Regards,
Lovett Team
★★★★★ 5/5
GoogleThank you, thank you, thank you Clair, so much for your hard work in achieving completion on the sale of our property. Your persistence and professionalism was second to none. You remained calm and positive whilst dealing some tricky moments. Lovett's are very lucky to have you!
Tracy · 24 October 2023
Agent replied · 23 October 2024
Hi Tracy,
Thank you for leaving us a superb review!
We are delighted to hear that Clair showed professionalism and persistence throughout your sale, she certainly is a great asset to our team!
Best Wishes,
Lovett Team
★★★★★ 1/5
Google********** AVOID AT ALL COSTS ***********
I rented a flat in Bournemouth for 7 1/2 happy years and then these despicable people became involved.
This is what they call customer service:
50% of lights went out in property - 3 1/2 Months to get these fixed
Fault on a GAS Boiler - Sent a link to You Tube and said here's how you can fix it. when challenged their response was " Landlords prefer that Tenants resolve their own maintenance issues "
Demanded entry on a day that suited their schedule, when advised that tenant would not be available and offered alternative dates so that premises could remain secure and tenants property could remain secure they advised they were going to access on the day they wished access and that the tenants wishes did not matter.
Taps dripping in bathroom, reported November 2023 when reminder was sent in MARCH 2024 they issued a section 21 notice
Almost 3 weeks after vacating property deposit has not been returned and they are ignoring all emails possibly because they want to try to make up stories so that they can steal the deposit.
I would give MINUS 100 Stars if I could . These people are vile and are the worst people I have ever had the displeasure of having to suffer.
AVOID THESE PEOPLE AT ALL COSTS IF YOU WANT A COMFORTABLE LIFE IN A WELL MAINTAINED PROPERTY WHERE YOU CAN RELY ON A PROMPT RESPONCE TO ANY ISSUES, RELY ON PROPERTY BEING SECURE AND RELY ON YOUR PRIVACY
Stuart · 26 May 2024
Agent replied · 23 October 2024
Dear Stuart,
We appreciate you taking the time to share your feedback with us, although we are disheartened to hear about your negative experience.
Firstly, we would like to express our regret for any inconvenience caused by the maintenance issues you encountered during your tenancy. We understand how frustrating it can be when things aren't working correctly, and we assure you that we take all maintenance requests seriously.
Regarding the intermittent lighting issue back in 2022 our records show that a contactor attended within 7 days of the issue being reported. Unfortunately, they were unable to resolve the issue there and then meaning we had to pursue a more thorough investigation as well as landlord approval which lengthened the resolution timeline.
In relation to the boiler issue, we want to clarify that while some repairs may require professional intervention, we also provide guidance for simple fixes to empower tenants to address minor issues swiftly. Our team assessed that this was the correct approach on this occasion, due to the fault being a routine maintenance issue, and provided you with the resolution within 15 minutes of the issue being reported.
When scheduling property access, we always strive to accommodate our tenants' schedules and work with all stakeholders to make suitable arrangements. We regret any misunderstanding or inconvenience that may have occurred in this instance.
Regarding the deposit, our team have clearly communicated with you the correct checkout procedure which needs to be followed as all of our tenants’ deposits are held with the Deposit Protection Service (a government approved independent third party). We are not aware of any outstanding correspondence from you relating to the deposit and have responded to all of your emails. We are more than happy to discuss this with you further if you require any further guidance.
If you have any further concerns or if there's anything else you'd like to discuss, please don't hesitate to reach out to us directly at info@lovettinternational.com.
Thank you again for sharing your feedback and once again we apologise for any inconvenience you experienced during your tenancy.
Sincerely,
Lovett Team
★★★★★ 1/5
GoogleVery disappointed.
I have been to a viewing with Poppy who seemed less than interested in anything really. One of the worst experiences I have had so far.
Could not wait to get out of there. And please do not blame covid. There is restrictions and there is this dismissive behaviour.
Good luck to anyone using this agency 😔 shame.NegativeQuality, Professionalism
Mer · 24 October 2021
Agent replied · 23 October 2024
Hello,
Thank you for getting in touch.
We are disappointed to hear of your viewing experience with Lovett.
We can assure you that as a company, providing excellent customer service to each and every one of our clients is extremely important to us.
Please can you email your contact details to our Sales Director, Julian Hewlett (julian@lovettinternational.com), along with details of your viewing, so that we can take a further look into this.
Kind Regards,
The Lovett Team
★★★★★ 5/5
GoogleThank you lovett international to help me to get a rented home especially Cailey Hart she is a wonderful person and she help me a lot . Through out all the letting process...
Femil · 27 March 2024
Agent replied · 23 October 2024
Hi Femil,
Thank you for leaving us an excellent review!
We're thrilled to hear that Cailey was very helpful throughout your lettings process and wish you all the best in your new property!
Best Wishes,
Lovett Team
★★★★★ 5/5
GoogleCailey was very friendly at the viewing and patient when we wanted to go back to see flats again. The whole process was very smooth and stress free. She always answered any question or queries we had
Hollie · 28 November 2023
Agent replied · 23 October 2024
Hi Hollie,
Thank you for leaving us an excellent review!
We are thrilled to hear that Cailey provided you with a friendly and efficient service throughout your move.
We wish you all the best in your new property.
Kind Regards,
Lovett Team
★★★★★ 5/5
GoogleAmazing experience with the team, first of all James was fantastic showing me around the property. Then Clair took over to deal with the next stages, who was amazing, so responsive, friendly and just gets the job done. Couldn’t have asked for a better person to guide me through the process. Thank you to the whole team!PositiveResponsiveness, Professionalism
Marta · 24 October 2021
Agent replied · 23 October 2024
Thank you so much for the feedback! We are so glad that we could help you find your new property and wish you all the success with it.
The Lovett Team
★★★★★ 5/5
GoogleI would just like to say a personal thank you to Clair Clarke from the Boscombe branch. She has gone above and beyond, in and out of working hours, to ensure that not only did the sale of my property go through but also the purchase of our new home, which might I add was even with a separate estate agents. Clair chased solicitors on both sides while keeping all vendors involved happy. I genuinely believe that if Clair hadn’t been involved in the process, the chain would have fallen apart. She is an asset to your team.
Thanks again,
Will
Will · 24 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
