Trusted Agent profile · Bournemouth, Christchurch and Poole
★★★★★
230 reviews across 2 platforms
716 Christchurch Road, Bournemouth, BH7 6BZ, Bournemouth, Christchurch and Poole, BH7 6BZ
Lovett International's office in Bournemouth, Christchurch and Poole, at 716 Christchurch Road, is rated 4.1 out of 5 across 230 reviews on two platforms, including 210 Google reviews rated 4.2.
Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
5/5
GoogleThe staff at Lovett has been amazing. From the start to the end they have been very informative and they are well aware of their market and the surrounding. The price we received is what the reflected price at that point in time. We are very happy with the service provided by Lovett and ths staff especially - James. Thank you Lovetts and I can definitely recommend Lovett to anyone who wants to sell their property.
5/5
GoogleI have purchased my first property with Lovett, and I couldn’t be happier with their services. David has gone above and beyond to ensure that we exchange and complete on the flat, doing a far better job than solicitors from both sides. I believe that without his professionalism, my purchase would have fallen through. I highly recommend Lovett’s team, a fantastic estate agency!
Hi Olena, Thank you for taking the time to leave us an excellent review! We are thrilled to hear that you couldn't be happier with our services and that Dave was proactive in helping you through to completion! We wish you all the best with your new property! Best Wishes, Lovett Team
5/5
GoogleThis was a grateful experience, Duanne was very polite and pleasant with us and one thing that caught our attention was after seeing the property Duanne gave us a brochure with photos and descriptions of the place, that was very well presented and easy to understand.
5/5
GoogleI would just like to take this moment to say thank you to James And Abbey and the team at Lovett's for giving us so much help,nothing was to much trouble always there when I needed advice, A very professional job well done. thanks Sally Waterhouse
1/5
GoogleIf it was possible to leave zero stars I would. Avoid dealing with them at all costs, or it could cost you dearly. Great when agreeing a let but shameful when you leave. Tried to withhold a deposit for spurious reasons and notified me 7 weeks after vacating a property. Anything could have happened during that time. YOU HAVE BEEN WARNED!
Hi David, We are disappointed to see the contents of your review. By way of response to your concerns we would like to assure you that all of our tenants’ deposits are held with the Deposit Protection Service (a government approved independent third party) so we are never in a position to withhold a tenant’s deposit. Instead, we must submit a claim to the DPS should there be an issue with the way a property has been returned upon a tenant check out. The property condition is assessed by comparing the inventory report (which is carried out on the morning a tenant moves in) against the property condition report (which is carried out the next working day after a tenant vacates). Both reports are very detailed and include photo evidence to avoid any ambiguity. Regarding your scenario, our records show that a full deposit claim was submitted to the DPS two weeks after you vacated due to the property requiring redecoration and two visits from pest controllers to return it to the same condition as when you initially rented it. We can assure you that it’s always our preference that a property is returned in the same condition as when initially let. If you would like to discuss this issue further or if you need any assistance getting in touch with the DPS, please feel free to call us on 01202 303044 or email maintenance@lovettinternational.com. Kind Regards, Lovett Team
1/5
GoogleWhilst on my searches for a property to rent, I came across a lovely house and put in an offer for a 1400 pcm house in the Bournemouth area that I also offered 6 months up front rent for. An entire waste of time - the only agency I’ve actually dealt with in the Bournemouth area that didn’t even have the decency to call me and let me know if I did or did not have success in obtaining the property. I also chased on several occasions with no response at all. Even a cut and copied email would suffice in letting you know if you have not obtained the property you have put the effort of putting an application in for. Complete lack of professionalism. Would avoid if looking for rentals. From looking through the reviews... they seem to have a tendancy of avoiding disappointing feedback... so I assume this along with my offer will continue to be ignored.NegativeResponsiveness, Professionalism
Hello, I am very sorry to read your review. Please could you email our Lettings Director, Charlotte (charlotte@lovettinternational.com) with your name, property address in which you made the application and contact details so that she can look into this. Kind Regards, The Lovett Team
5/5
GoogleThis was such a positive experience from viewing to getting the keys. They treat you like a human being and not just a number. They consider everything and are very warm and welcoming (which I've never experienced with a letting agency) Cailey in particular was fantastic she was friendly, helpful, professional and patient. She supported us throughout the whole process that could have been very stressful but she made ita breeze. Would recommend to all!! Best experience I've ever had with letting agent.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your kind words! We are delighted to hear of your positive letting experience with the team. We understand that moving to a new property is one of the most stressful times for anyone, so we try our best to make it as comfortable as possible. Welcome to the Lovett family and enjoy your new home. Best Regards, The Lovett Team
5/5
GoogleI would highly recommend the team at Lovett - they say moving house is one of the most stressful events in your life and they are not kidding BUT Clair supported me through the whole process, she went way above my expectations. The quality and attention to detail of the sales team was excellent - I was regularly kept up to-date with what was happening on the general market but also provided with solutions to ensure I secured a buyer to a successful conclusion. I cant thank them all enough.PositiveResponsiveness, Quality, Professionalism, Value
Hello Sandra, We are delighted to hear of your after care sales service with Clair. She is a true asset to our team and we are very lucky to have her on board as our Sales Progressor. The buying and selling process is not easy (as you know), so to have someone who can keep you updated and just a great person to speak to, certainly helps the process become more stress-free. Kind Regards, The Lovett Team
5/5
GoogleStaffs are really good and helpful especially Cailey and Louise we dealt with. we were able to rent a house through Lovett and had overall a good experience.PositiveResponsiveness, Quality, Professionalism, Value
Hello Jinu, We are so pleased to hear of your great experience with Cailey and Louise. We wish you the very best in your new home! Best Wishes, The Lovett Team
2/5
GoogleWent in today to ask about commercial property let’s and was not impressed with the customer service. The lady that served me was dismissive as if they couldn’t wait for me to leave. In future, it might be better to take a name and contact details for when something comes up even if you don’t have any let’s available currently. Will look elsewhere for somewhere with more care and better service.
Hi Samuel, Apologies you feel that way. Customer service is important to us and we will look into this matter. I appreciate your thoughts and would be happy deal with you personally if you did choose to use us again. Regards, Julian, Sales Director
5/5
GoogleWith Lovetts, I felt in very safe hands. James and Abbey were exceptional! Always keeping me informed and their professionalism and enthusiasm is second to none. They worked so hard for me and really go above and beyond. I highly recommend Lovetts.
5/5
GoogleWe bought a flat through Lovetts and have had friendly and professional service from start to end. We cannot thank Clair enough for her help throughout our sale. She has always been at the end of the phone to answer any questions we have and has always kept us updated in a timely fashion. Massive thanks to the whole team!PositiveResponsiveness, Professionalism
5/5
GoogleWe had a great experience with Lovett. They took over from another estate agent selling a property to us during the lockdown for COVID-19. Clair was assigned to our purchase and since she took over the communication was excellent. Before Lovett took over the sale was close to falling through but Clair was brilliant and we are now the owners of a lovely new home.
5/5
GoogleI have been very happy with the service from Cailey. She has been very helpful, cooperative and involved to find us a lovely new home. She is also always happy to text me back at any time if I had any questions. I give you maximum of points as you deserve it. As a person you are lovely and involved 100% in everything that you do. Thank you for all your help CaileyPositiveResponsiveness, Quality, Professionalism, Value
Hello Carmen, Thank you so much for your kind words. Cailey is an asset to the company and we are very lucky to have her in the team. We are delighted to hear of your experience with Lovett and wish you the best of luck in your new home! Best Wishes, The Lovett Team
5/5
GoogleVery professional and proactive. When selling our house, their proposals resulted in finding a buyer very quickly and though the legal and financial process (through no fault of Lovett) was problematic and stressful at times, Lovett worked non-stop to see it through to completion. The entire team were excellent but a special mention for Clair Clarke who managed the sales progression, tirelessly chasing solicitors, brokers and buyers, and providing frequent updates to us throughout. Outstanding.PositiveResponsiveness, Professionalism
Hi Stu, Thank you so much for the feedback. We are delighted to have finally got your property through to completion! We have passed on your kind words to Clair Clark - she truly is an asset to the company! Good luck and we hope to work with you again in the future. Kind Regards, The Lovett Team
5/5
GoogleThey say that buying a home is one of the most stressful things you can do in life. I can concur this having done it several times. What makes it worse is when you have to do it on your own and in a new town where you no idea whats what. I felt the staff at Lovett (i've only just got the gist of the name) gave me that listening ear. Once you pick that place you want and go for it, the last thing you need are a bunch of 'job worths' with no interest in your pursuit. We dont buy houses very often, but we often buy from the heart. What I needed at the time was a trusted team that had knowledge of the area and would make purchase possible. Well for me, the team at Lovett made that happen Despite solicitors made things a job of work, they were wiling to go the extra mile. The personal impact on making major decisions with a personable team made a real difference and one I am grateful for.
Dear Bootle, Thank you so much for your kind words in regards to our Sales team. We are so pleased that we able to make your buying experience as stress-free as possible and wish you the very best in your new home! Kind Regards, The Lovett Team
5/5
GoogleMe and my husband just purchased a house through Lovetts and I can't complain at all! We did have a bit of a long journey before finally exchanging which was stressful but Clair who was our main contact towards the end made sure to always keep us in the loop and worked so hard to get everything sorted, she was lovely to deal with! Would definitely recommend 😊😊PositiveResponsiveness, Quality, Professionalism
Hi Jennifer, We are so happy that we managed to finally get your purchase over the line! Clair is a real credit to the company and she really does help smooth out the sales process as much as possible! We hope to hear from you again in the future. Best Wishes, The Lovett Team
5/5
GoogleI have been dealing with Roxy and Clair in the purchase of my home and they have been amazing. Roxy met me at the property numerous times and they were both very understanding of my situation and timescales and did their best to push things through as quickly as they could. Thanks so much for getting me in before the deadline! :-)PositiveProfessionalism
Thanks for your feedback Karen! We are delighted to hear that you received an amazing service from Roxy & Clair, and will certainly pass on your comments to them. We wish you all the very best with your new home & look forward to catching up again in the future. Best Regards, The Lovett Team
5/5
GoogleWe had a wonderful experience working with Clair Clarke in purchasing a flat. As the seller experience difficulties with their purchase, Clair more than once went above and beyond to assist and progress things. My wife and I were extremely satisfied with the service we received from Lovett. I&S Carter
Hi Isaac, Thank you for your superb review! We are delighted to hear that Clair was able to help you navigate the purchasing process, she is a great asset to our team! We wish you all the best with your new property. Best Wishes, Lovett Team
5/5
FacebookGreat service from Josh and the team in finding me a buyer super fast. They went beyond their job to help me sort things out and gave great recommendations saving me over £1000 with my legal fees. Well done guys.
5/5
GoogleHad a great experience with Lovett, specifically Cailey and Louise who were both very helpful and quick to respond to any questions we had about our new rental property. Very friendly, professional and would highly recommend!
Hi, Bethan. Thanks for taking the time to share your positive experience. We truly appreciate it!
4/5
GoogleStress free move, great quality apartment with a professional team. Cailey was very helpful/welcomingPositiveResponsiveness, Professionalism, Value
Thank you so much Katy! We are delighted to hear that Cailey managed to make your move was as stress-free as possible and that you are enjoying life in your new apartment! We hope to hear from you again soon! The Lovett Team
1/5
GoogleI tried to rent went to view the property. Got promise that I will receive application form shortly then after few waiting days I got email saying landlord accept other applicant . I did not get any chance to apply for the flat at all. Felt mistreated... will not try the agency again . Very Poor service .NegativeResponsiveness, Quality, Professionalism, Value
Hello, Thank you for your feedback. Unfortunately, when a property has more than one interested applicant, we present the Landlord with all interested parties and it is the Landlord who decides who is to rent their property. We deeply apologise that you felt mistreated with our service. However, all applicants are informed of this situation on viewings due to the current high demand in rental properties. We hope to hear from you again in the near future. The Lovett Team
5/5
GoogleThe best experience which I had with any agency. Really quick response from viewing the property to actually move in it took less than a week such a legend's. Special big thanks to Louise and Edyta.
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