Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
β
β
β
β
β
5/5
GoogleThank you Kelsey and team you made finding and moving into our home so easy for me and my family .
Cheryl Β· 26 August 2024
Agent replied Β· 25 October 2024
Thank you for your thoughtful 5* review Cheryl! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleI used Fox & sons for renting my property . The communication during the process was great. I was provided with updates and all my questions were answered promptly. The process was not rushed in order to find any tenants, the agency took time to ensure that the right tenants for the property were found, all the checks were completed and shared with me. Very much satisfied with their wonderful service.
A big thank you to all the staff for all their help and support!
H Β· 26 October 2023
Agent replied Β· 25 October 2024
Hello. Reading your comments has made our day completely. Thank you so very much and lovely doing business with you. Very much appreciated.
Karen Akerman - Senior Lettings Manager
β
β
β
β
β
5/5
GoogleWe recently moved from South Africa, and hadnβt had much knowledge of the property rental industry in the UK, however the team at Fox and Sons made our second property move so smooth and explained everything in detail! It was a pleasure dealing with Kelsey and Karen, genuine people and company to deal with as a tenant.
Not forgetting an amazing welcome box we received, the cherry on top when moving into our new home π‘
Thank you ladies x
Kailie Β· 26 October 2023
Agent replied Β· 25 October 2024
What a lovely review⦠thankyou! Made our day.. it was a pleasure looking after you⦠always here if needed.. Thank you again..
Karen Akerman - Senior Lettings Manager
β
β
β
β
β
5/5
GoogleThese people are angels! Nothing has been too much trouble. Karen (Lettings Manager)and her truly excellent team could not have been more helpful throughout. Everything was attended to quickly, efficiently, and professionally and somehow they managed to keep me calm! Absolutely recommend 100%.
Lyn Β· 26 October 2022
Agent replied Β· 25 October 2024
Hello Lyn.. what lovely words from you and thank you so much for the glowing review. Made our day thatβs for sure. Thankyou from myself and the Lettings team. Great team work from us all including you. Thankyou again. Karen Akerman - Senior Lettings Manager
β
β
β
β
β
5/5
GoogleWe would like to thank to all team fox&son during our buying a flat process, specially Naomi and Jake they have been fantastic Communication for process move quickly be very impressed. Every details has managed with care.
We definitely do business with them again
Thanks again for Naomi and Jack for all your effort
Bayram and Anil Kuzu
Bayram Β· 20 November 2024
Agent replied Β· 11 December 2024
Many thanks for your fantastic 5* review Bayram. I will of course pass on your kind hearted words to our Bournemouth branch. Best wishes, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleKelsey was brilliant! The whole process from start to finish was very smooth, efficient and easy to do. Fox and Sons are overall a very friendly, bubbly, helpful team! My partner and I will definitely be using them again when we need to find another property in the future!π€© β¦
Rachel Β· 26 October 2021
Agent replied Β· 25 October 2024
Thankyou Rachel... made our day to get your review and we try our best to give a friendly and honest service. Thankyou again. Always a pleasure. Karen Akerman - Lettings Manager
β
β
β
β
β
5/5
GoogleAnother efficient first class let from the team at Fox and Sons. Your best port of call for Bournemouth lets!
Lucille Β· 6 January 2026
Agent replied Β· 9 January 2026
Thank you Lucille⦠pleasure as always!
Karen Akerman - Senior Lettings Manager
β
β
β
β
β
5/5
GoogleJust rented a lovely flat through fox and sons lettings and could not have been more pleased with their service!!!
The girls (especially Kelsey and Karen) helped me no end with the property and today I stepped through the door for the first time and I'm absolutely over the moon!!!
Thanks guys!!!!PositiveResponsiveness, Quality, Professionalism
Leanne Β· 26 October 2020
Agent replied Β· 25 October 2024
So glad you are happy with the apartment, all came together in the end between us all and sure you will love living there.. thank you for the lovely review. Always here if you need us.. thanks Karen and Kelsey.
β
β
β
β
β
5/5
GoogleMany thanks to Karen and her angels in finding me a nice tenant for my Bournemouth flat. Charming gals.
Roxammon Β· 28 May 2024
Agent replied Β· 25 October 2024
roxammon thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleAs a first time landlady I had so many questions and worries.
My agent is Kelsey Akerman and I describe her as an angel in disguise. She took every worry and fixed every solution,guiding me throughout and making this a truly amazing experience, going above and beyond her role.
Fox and Sons offer everything you need to get started and stay feeling secure that your property is truly in the right hands
Thank you all sincerely
Sonia Β· 26 October 2023
Agent replied Β· 25 October 2024
Thank you so much for your lovely review! We try to look after our clients any way we can and this sort of review is music to our ears! Thank you again!
Karen Akerman - Senior Lettings Manager
β
β
β
β
β
5/5
GoogleKelsey Akerman is the most helpful person in the company I had some problems with my deposit refund and the Deposit team wasn't very helpful, only Kelsey Akerman had the will to help answering my emails inmediatly and doing everything possible to help.
I'm very happy with this very nice and helpful agent
Rbf Β· 27 October 2019
Agent replied Β· 25 October 2024
Hello. Thankyou so much for the lovely feedback. Always here to assist on all areas. Very much appreciated.
β
β
β
β
β
5/5
GoogleChris recently dealt with my property sale, canβt fault him or the the team at all. It was a complex sale involving shared ownership, lease packs and multiple solicitors, but ultimately was a very smooth process. Every time I had had a query or called I was answered promptly, which really helped me feel at ease with the process as a first time seller. Would certainly use them again. Again thanks Chris and team.PositiveResponsiveness, Quality, Professionalism, Value
Corie Β· 26 October 2021
β
β
β
β
β
5/5
GoogleFox and Sons have been great at securing me a property to rent in no time at all. They carried out all referencing quickly and stayed in touch throughout the process. The agents have been very helpful and great at explaining each part of the process as a first time renter. Thanks so much!
Kerri Β· 25 October 2024
Agent replied Β· 8 November 2024
Thankyou Kerri for an amazing 5 star review! Very much appreciated.
Karen Akerman - Senior Lettings Manager
β
β
β
β
β
5/5
GoogleRecently rented my property out with the letting team and Kelsey and Karen in the Lettings team are nothing short of superstars. From start to finish the communication has been incredible as well as their attention to detail and transparency. A very new world to me and the whole experience has been stress free and brilliant. Canβt recommend the team enough!
Owen Β· 27 June 2024
Agent replied Β· 25 October 2024
Thankyou so much Owen⦠super appreciate your lovely comments about us! Have a lovely day! Karen Akerman - Senior Lettings Manager
β
β
β
β
β
5/5
GoogleAwesome, responsive, proffessional staff who care about clients even after end of tenancy.Thank you so much Kelsey you helped me sort out the matter a year after end of tenancy and sorted it within such a short time :)I highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Tabitha Β· 26 October 2021
Agent replied Β· 25 October 2024
Thankyou so much Tabitha for a lovely and detailed feedback for Kelsey and the team. Amazing to hear! Many thanks again. Karen Akerman - Senior Lettings Manager
β
β
β
β
β
5/5
GoogleKaren and Kelsey have been really helpful and professional in helping us to rent out our flat.
Kay Β· 10 December 2025
Agent replied Β· 9 January 2026
Thank you very much. We love a 5 star review! Appreciated a lot
Karen Akerman - Senior Lettings Manager
β
β
β
β
β
5/5
GoogleI recently approached Fox& Sons in Winton to sell a property in Cornelia Road. From the outset they were very professional, efficient and helpful. I also used their in house Conveyancing Service who were also very helpful, efficient and professional. The whole process from listing to Completion went very smoothly and quickly and the final sale price was very close to the original asking price. I certainly have no problem in recommending the Services Fox & Sons Winton Bournemouth.PositiveProfessionalism
Reg Β· 26 October 2020
β
β
β
β
β
5/5
GoogleThank you Karen for your expert decorative advice which helped get our flat rented out quickly and proficiently. It s been a pleasure dealing with both yourself and Kelsey and we wouldnβt hesitate to recommend you to any prospective land lords out there.PositiveResponsiveness, Quality, Professionalism
Liz Β· 26 October 2020
Agent replied Β· 25 October 2024
Thank you for your lovely review. Itβs an absolute pleasure doing business with you and great team work between us all for sure!
β
β
β
β
β
5/5
GoogleI have purchased a property recently with the help of Jack and Naomi from Fox and Sons and their support throughout the purchase was brilliant. Thank you very much Jack and Naomi for helping me to navigate through the process and complete the purchase quickly.
Hareesh Β· 23 December 2024
Agent replied Β· 27 December 2024
Thank you for your thoughtful 5* review Hareesh! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
β
β
β
β
β
1/5
GoogleNot a good letting agents at all.
Took a holding fee for a property, I was completely honest with mine and my partner's credit history. I was unaware about a fault in my credit history from 5 years ago caused by a previous partner. When they bought it to my attention I explained all of this to them. They refused to finish my partner's referencing after this. Then the landlord decided to withdraw our application. We were then refused our holding fee back, and we were told it was because it was to pay for The references the landlord did. Which after a lot of research and talking to a solicitor, they can't actually do, as it's not legal for them to charge for references anymore. Also how can you charge for a reference, when you didn't complete referencing?
Have tried to call around 30 times but they never answer the phone!
Elle swyer was the only person there who was any good.
Georgia Β· 26 October 2022
Agent replied Β· 25 October 2024
Sorry to hear of your review, however as previously discussed, your experience with us was not a fault of ours. However if you would like to discuss this further, then please contact us on 01202534396. Many thanks
β
β
β
β
β
5/5
GoogleRecently had to relocate and found a flat on Zoppla I liked. Followed the link which lead me to Fox & sons. From the get go I got a quick response from Karen and got the ball Rolling. It was so quick and easy I was in within a week. The service felt personal and professional and Kelsey helped me through the paper work right up to the day I got the keys. Couldn't ask for a better service.PositiveResponsiveness, Professionalism
Chef Β· 26 October 2022
Agent replied Β· 25 October 2024
Thanks so much Sam - wow what lovely feedback! Pleasure doing business with you and here if need us. Thanks again Karen Akerman - Senior Lettings Manager
β
β
β
β
β
5/5
GoogleKaren and Kelsey are very professional and so helpful, taking all the pressure off being landlords. Would definitely recommend Fox & Sons Lettings
Linda Β· 9 September 2025
Agent replied Β· 23 September 2025
Thank you for your kind words! It's our pleasure to provide professional and helpful services to take the pressure off being a landlord. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
β
β
β
β
β
5/5
GoogleAmazing team , extremely helpful in helping me and my partner with letting at our first flat
Harry Β· 3 November 2025
Agent replied Β· 10 November 2025
Thank you so much for your amazing 5 star review for us! Very much appreciated
Karen Akerman - Senior Lettings Manager
β
β
β
β
β
5/5
GoogleI can't recommend Jeni enough. Jeni's arranged 2 mortgages for me now and I send all of my friends to her! I haven't been in the best positions to get a mortgage but Jeni is very creative in finding a way to make it happen and get you the best deal. Jeni is an absolute pleasure to deal with and always keeps you updated and goes out of her way to help. Thankyou so much Jeni, I wouldn't be in the position i'm in now without you!
Beth Β· 27 October 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.