Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThankyou Karen and Kelsey for finding me an ideal flat in no time at all. Right from 1st contact they were superb and recognised exactly what it was I needed for both myself and my two boys and made it all happen in super quick time, giving us the perfect opportunity to start 2026 with a fresh start! Thankyou both again absolute stars, couldn’t recommend highly enough to anyone looking to rent or let their home!
Nick · 26 December 2025
Agent replied · 9 January 2026
Absolute pleasure and glad we could help you out. Fresh start for you all! Thankyou for giving us a 5 star review also - means the world to us!
Karen Akerman - Senior Lettings Manager
★★★★★ 5/5
GoogleI have recently dealt with Fox & Son regarding renting my daughter's house. The service I received from Karen Akerman and Kelsey in the letting department of Fox & Son Winton Branch in Bournemouth was first class service, they were dedicated for their job, they conducted the survey first and provided details of the property which was disseminated widely and finally found an appropriate tenant. they communicated continuously and provided update and feedback after each visit, Their fees are reasonable and acceptable and dealing with them was a pleasure and very satisfactory. I have no hesitation in contacting them again to help in future transactions. Thamir Yasen 02/06/2023
Thamir · 26 October 2023
Agent replied · 25 October 2024
What an amazing review for us. Thank you so much. It was a pleasure and always here to help.. thank you so much..
Karen Akerman - Senior Lettings Manager - Fox and Sons Lettings
★★★★★ 4/5
GoogleMy experience of Fox and Sons relates not so much with the company as the people I deal with on a regular basis who work for them. I have been dealing for about twenty years with the Lettings team duo, mother and daughter, Karen and Kelsey, and for me their service has been exemplary. I sometimes get frustrated in the last year or so, that the phone is not always answered, because they are too busy, but I short circuit this by going into the office and get the matter resolved. I value their service., and on the basis of how I am treated have no hesitation in recommending them to others. There is always room for improvement, so I'm not a five star person.
Charles · 26 October 2023
Agent replied · 25 October 2024
Thank you so much Charles for a glowing review… does make our day for sure! Sorry about our phone lines always being super busy which is a good thing but rest assured we will always come back to you within that day as always.. we love looking after you and your property as always! Have an amazing day! Karen Akerman - Senior Lettings Manager
★★★★★ 5/5
GoogleFrom start to finish a very good experience with Fox & Sons. We had the pleasure of dealing with Ellie from the lettings team who was helpful from start to finish, Couldn’t have asked for a better experience. From the first viewing everything went smooth, Ellie kept in constant contact with us keeping us updated and reassuring us along the way.
Can’t recommend them enough, if you are looking to rent not only do they provide a wide range of nice properties but the entire service is 5 stars.
Jade & Lucas
Lucas · 26 October 2023
Agent replied · 25 October 2024
Hello to you both. I will pass your lovely message to Ellie and the team and appreciate very much your great feedback for my team. Thankyou
Karen Akerman - Senior Lettings Manager
★★★★★ 5/5
GoogleWe wanted to say a big that you to Jack Worrall at the Winton Office. Ours was not an easy sales process but Jack worked tirelessly with all parties to ensure we reached completion. He always kept us informed of the situation, we could have not asked for better management of our estate agent service.
Tony and Sarah
Anthony · 27 November 2024
Agent replied · 11 December 2024
Thank you Anthony for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently sold my flat with the help of Abbey, an estate agent who turned what I expected to be a daunting process into a smooth and exciting journey. Abbey was an absolute star from start to finish. Her professionalism, energy, and dedication were unmatched. She took the time to understand my needs, provided spot-on advice about pricing and presentation, and marketed my flat with such flair that it drew interest almost immediately. Her market knowledge was impressive, and she kept me updated with clear, cheerful communication every step of the way. Abbey went above and beyond, handling everything with care and making sure I felt supported and optimistic throughout. I couldn’t be happier. She’s hands-down the best estate agent I’ve ever worked with. I’d recommend her to anyone!
Leigh · 21 March 2025
★★★★★ 5/5
GoogleWe have recently sold our flat through the company. Jack has been outstanding and really helped get our sale through. He was in constant contact and put in so much effort to explain things.
I found Jasmine and Jess to be extremely helpful and exceptionally well organised. They provided thorough feedback from each viewing. Thank you all very much.
Jessica · 4 October 2024
Agent replied · 25 October 2024
Thanks for the excellent 5* review Jessica! Thanks for your thoughtful comments about Jasmine and Jess and our Bournemouth team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery helpful and professional team, always ready to help and sort all problems as and when needed. I have several properties let through Fox and sons and wouldn’t hesitate to recommend them. Kelsey and Karen are both brilliant at what they do, when dealing with Kelsey or Karen I know that what ever the problem or task that needs sorting, it will be done, quickly and to a high standard, they make Fox and Sons letting in Winton an easy option for any one wanting professional care above and beyond the Norm.PositiveResponsiveness, Professionalism
Paul · 24 August 2025
Agent replied · 25 October 2024
Thank you very much for your lovely review. Music to our ears and very much appreciate your continual business. Stay safe!
★★★★★ 5/5
GoogleJack at Fox & Sons was amazing from start to finish in getting the sale of the house over the line. Jack went above and beyond and provided a patient and impeccable professional service.
I cannot recommend Jack and Fox & Sons enough. Thank you Jack and the team so much for everything, truly appreciated.
John · 1 November 2024
Agent replied · 8 November 2024
It’s really lovely to read another 5* review and recommendation John. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 1/5
GoogleIt has come to my attention that there may be discrepancies in the company's maintenance practices, specifically regarding the utilization of external service providers and subsequent billing to renters. This raises concerns about transparency and adherence to the terms outlined in rental agreements, particularly those pertaining to maintenance support. Further investigation is warranted to ascertain the extent of these practices and ensure alignment with our commitment to providing reliable and clearly communicated services to our renters.
Jd · 18 September 2025
Agent replied · 23 September 2025
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a rather difficult sale of my flat, but Naomi and her team were brilliant keeping on top of the process, keeping me informed, liaising with my solicitor and keeping the buyers moving in the right direction. A rather difficult sale for them but all done professionally and with a smile.
Ed · 27 November 2024
Agent replied · 11 December 2024
Thank you for your thoughtful 5* review Ed! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGot my first mortgage with Fox & Sons. I dealt with Ellie Barrett and she was amazing from start to finish. I was very anxious at first but Ellie made me feel comfortable and always talked things through with me and kept me informed. Very pleased with her service
Tom · 20 December 2024
Agent replied · 27 December 2024
Thank you Tom for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have had a lovely experience with Ella. From start to finish, she was professional, knowledgeable, and highly attentive to my needs. Ella went above and beyond to ensure the process was smooth, keeping me informed every step of the way and answering all my questions promptly. Thank you very much!
Rach · 20 November 2024
Agent replied · 11 December 2024
Thank you very much for your feedback and 5 star review. Karen Akerman - Senior Lettings Manager
★★★★★ 5/5
GoogleKelsey and Ella, were superb throughout my experience. Ella was lovely and welcoming, I enjoyed taking to her and showing me around was a great experience, she was a joy to be around.
Both were professional and efficient and we got the house sorted within a few hours. Great!
Summer · 20 November 2024
Agent replied · 11 December 2024
Hello Summer,
Thank you for your wonderful 5* review! We're thrilled to hear that Kelsey and Ella made your experience enjoyable and efficient. Your kind words mean a lot to us.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI can't thank Jack and the sales team enough for guiding me through the process of selling my father's flat in an executors sale. It took 3 months from going on the market to completion. They were friendly, professional and kept me informed at every step during this difficult time. I wouldn't hesitate to recommend or use their services again!
Rachel · 28 April 2024
Agent replied · 25 October 2024
Thanks Rachel, Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleImpeccable service from Kelsey! She has been absolutely amazing helping me get into my new property! Everything was so quick and easy, she made everything absolutely stress free for me! Karen was also amazing in the beginning by helping me secure a viewing so quickly! Kelsey and Karen are definitely a huge asset to the Company! I’m so thankful and grateful beyond words!
Jessie · 28 February 2024
Agent replied · 25 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Jessie! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOur sale began 7 months ago, we are first time buyers without a chain, everything should have gone through quickly and smoothly, however, due to a terrible solicitor (seller’s), it took a lot longer. Tom was absolutely amazing throughout the whole experience, he went above and beyond constantly and even did work that the seller’s solicitor should have been doing. He rang very often and communicated every small bit of progress which was absolutely fantastic. I will genuinely miss my conversations with Tom, and if it wasn’t for him, we would not be in our amazing new home. Thanks Tom!!!!!
Katy · 26 October 2022
Agent replied · 25 October 2024
Thank you for your review. It is a pleasure to read such reviews for our sales team here. I am pleased to hear that communication from our Fox and Sons Sales team was consistent and after such a long progression your finally able to enjoy your first home. Should you need any assistance in the future, please do get in touch.
★★★★★ 5/5
GoogleI would highly recommend Karen and Kelsey if you want to rent a property. Their professionalism, clarity and efficiency is next to none.
Both are quick to respond to queries and are extremely knowledgeable in their field. Both work beyond their statutory hours, to get things sorted. A truly impressive team. Things get sorted quickly and directly. If you want to rent without the worry, choose Karen and Kelsey at Fox and Sons. The one aspect , I like about Karen and Kelsey , is that no query is too much. You will always get s straight answer plus they truly care about your property and who they rent it too. .Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
LIV · 26 October 2022
Agent replied · 25 October 2024
Don’t know what to say but thank you so much for this amazing feedback. Made our day. Thank you also for your hard work. Karen Akerman - Senior Lettings Manager
★★★★★ 5/5
GoogleExcellent experience during our moving in. They guided us through each and every detail. Their service was on point and consistent through all procedures. Was one of the fastest referencing done in any agencies in Bournemouth. Ella, Karen and team were brilliant. Highly recommend.
Absher · 23 December 2024
Agent replied · 27 December 2024
Hello Absher Abdul Khader, thank you for your wonderful 5* review! We're thrilled to hear that Ella, Karen, and the team provided you with an excellent experience and efficient service during your move. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe rent out two properties through Fox & Sons. Karen, Kelsey and the team are amazing! They quickly found us good tenants, and their communication, with us and the new tenants, was great. Their knowledge of the local rental market is spot on and so they were able to give us valuable advice about our properties. Any queries we had were dealt with quickly; they made what can be a stressful time into something much more enjoyable! Thanks!
Debi · 26 October 2022
Agent replied · 25 October 2024
Hello Ms Matthews, thank you very much for the great 5 star review for myself and my Lettings team. Very much appreciated and always here to assist you. Have a lovely day!
Karen Akerman - Senior Lettings Manager
★★★★★ 5/5
GoogleI cannot recommend Abbey highly enough! From start to finish, she made the complex process of buying my bungalow as smooth as possible. Abbey is professional, knowledgeable, and approachable. If you’re looking for an estate agent who truly cares, Abbey is the one to trust!
M · 20 November 2024
Agent replied · 11 December 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFox and Sons were an absolute pleasure to rent with, I’ve rented from a few places now and found the responsiveness and clarity in all the communication very refreshing! Kelsey who handled my booking has been wonderful, with the reference checks completed in a timely manner and all queries answered to satisfaction. I definitely recommend using them for renting
Sharang · 10 December 2025
Agent replied · 9 January 2026
Thank you very much for taking the time to give us a 5 star review. Very much appreciated.
Karen Akerman - Senior Lettings Manager
★★★★★ 5/5
GoogleMy partner and I purchased our first home through Fox & Sons and can't thank them enough for their hard work. Tom was in constant contact with me from the offset and despite a few hiccups along the way - Tom worked incredibly hard to get the Sale through. He is a real asset to the company and I will certainly be recommending Fox & Sons in the future. Thank you again Tom x Harriet & William
Harriet · 26 October 2022
Agent replied · 25 October 2024
Thank you Harriet for your kind feedback. It is great to hear that our team ensured communication and helped resolve those hiccups throughout the purchase of your new home. I will be forwarding your comments to our team and should you need any assistance in the future, please do let us know.
★★★★★ 5/5
GoogleHad a great experience finding a flat to rent with Karen and Kelsey's help. All went incredibly smoothly. I saw the flat on a Thursday and picked up the keys the following Friday!
Edwinatj · 9 April 2025
Agent replied · 22 April 2025
Hello. Thanks so much for your 5 star review! It was a pleasure looking after you and thanks again.
Karen Akerman - Senior Lettings Manager
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