Leaders Lettings Bourne reviews

Thank you for your super 5 star review Michael. We're glad to have been able to restore your faith in property agents! Wishing you all the best with your journey from here, from Hayley and the whole team at Rosedale Letting Specialists.

Thank you Laura for this review. It's always good to read about how problems have been overcome. Of course, we can't always stop problems from occurring but we can be sure to do everything we can to find a resolution. Thank you also for Konnie's personal mention - she'll be delighted with that. Best wishes for a very happy tenancy, from Hayley and all the team at Rosedale Letting Specialists.

Thank you Nathan for your great review. Linzi will be very happy with the personal mention. Thanks again, from Hayley and the team at Rosedale Letting Specialists

Thanks for sharing this fabulous 5 star review James! Konnie is delighted with her personal mention. Best wishes as always, from Hayley and the whole team here at Rosedale Letting Specialists.

Thank you for taking the time to share a review Jonathan. Konnie will be delighted with her personal mention. Best wishes for a happy tenancy ahead, from Hayley and the team at RLS.

Dear Harvey Barnatt We greatly appreciate your 5-star review and the time you took to share your experience with Sam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Thank you Dave for sharing your experience of the service you received during your tenancy. Wishing you all the best from Hayley and the team at RLS

Thank you Tom for your 5 star review and for Konnie's personal mention, which she's delighted with. We hope you're very happy in your new home, from Hayley and the whole team here at Rosedale Letting Specialists

Dear Ekaterina Burova We greatly appreciate your 5-star review and the time you took to share your experience with Sam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

To Alexander, I’m sorry to read your review. Given that this kind of feedback is far removed from the many positive comments we receive (as demonstrated here on Google), I have taken some time to look at the facts of this case to try and understand your feedback. In respect of general service, I can not see any evidence to suggest that you’ve received any other level of service than the professional, client care approach we’d apply to any tenancy. As all feedback is valuable I invite you to contact me so that we can discuss this further. In terms of the routine inspections, at the start of any tenancy we explain to an ingoing tenant how often we will be required to visit in order to fulfil our contractual obligations to our landlord client. At the start of your tenancy we advised you that we would be required to visit every three months for the landlord of the particular property you lived in. As it happens, and due to the various lockdown periods, we visited five times in your 26 month tenancy. All visits were pre-arranged with more than adequate notice provided. I’m sorry if you feel that the volume of visits was too high however I hope you and any reader of this response can appreciate that the visits are an important part of our role as managing agents. They also offer a valuable touch point with tenants and provide an opportunity to see if we can offer any additional support or guidance. In respect of the claim for cleaning costs, I have taken a look at the inventory and check out reports and would support the fact that cleaning was required. As well as the vacuuming and removal of pet hairs that you mention, there were other areas of cleaning required not limited to the cleaning of four separate appliances. I feel the claim (of less than £100) was very reasonable. As I understand it the communications with you on the matter were successful and you agreed the need for cleaning without dispute. It is therefore disappointing to read retrospectively that you felt this was unfair. Had you wished to, you could have made use of the independent dispute resolution service, upon which the relevant evidence would have been submitted for their review. However you promptly settled the matter and communications were amicable throughout. I can see that we took steps to minimise any claim, and you were given the opportunity to revisit to remove the items you forgot and also the waste. We would always wish to avoid the need for a claim to be made at the end of a tenancy. We provide outgoing tenants with a guidance pack to try and support this. It gives us great pleasure to authorise full deposit returns as this removes the extensive time investment needed in negotiating claims and organising work with contractors. We pro-actively celebrate the end of tenancy checks which show that an outgoing tenant has left a property in the same, clean state they received it in. As a busy agency we do not have the time or inclination to pursue claims which are not just and fair. Integrity is an important value of ours. The end of tenancy process is certainly one of the least enjoyable elements of our role but one that we will always look to complete fairly and appropriately to the circumstances. To conclude, it’s disappointing to receive your review and I am sorry that on this occasion we have been unable to meet with your expectations. I repeat my invitation for you to contact me to discuss your feedback. I wish you all the best for the future. Hayley Norfolk Managing Director

Thank you Marcos for sharing your review. Becky will be delighted with the name drop! We really appreciate you taking a moment to share your experience at such a busy time. Wishing you all the best from Hayley and the team at Rosedale Letting Specialists.

Thanks for sharing your 5 star review! Linzi is delighted with her personal mention. Best wishes from Hayley and the whole team here at Rosedale Letting Specialists.

Thank you Ola for sharing your 5 star review of our service. We're delighted to read your feedback. Best wishes from Hayley and the whole team here at RLS.

Thank you for your 5 star review Chloe - it's a super read! We're all pleased to have been able to assist you and wish you every happiness in your new home. Konnie is especially pleased to receive the mention from you. We look forward to supporting you during your tenancy. Best wishes from Hayley and the whole team here at Rosedale Letting Specialists.

Thank you for your fabulous 5 star review Sarah. Matthew is delighted with the feedback and we have really enjoyed reading your comments. We're very pleased to have been able to support your landlord journey and thank you for choosing Rosedale Letting Specialists. Best wishes from Hayley and the whole team!

Thanks for this cracking review Ross. Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Wishing you all the best in your new home.

Thank you for your review Mitch. Jackie is delighted with the personal mention! Best wishes from everyone here at RLS.

Thanks for sharing your 5 star review Marcel. Linzi is delighted with her personal mention. Best wishes to you from Hayley and the whole team here at RLS.

Thank you Kereva for your wonderful review. Toby and Rowena are delighted with their 'shout outs'! It means a lot to all of us to read your feedback. Wishing you every success with your home move. Best wishes from Hayley and the whole team here at RLS.

Thank you Andrew for your great review and for taking the time to share your experience of specific elements of our management service. Tiana, Natalie and Linzi will be delighted with the personal mentions too. Here's to many more years of working together! From Hayley and the whole team at Rosedale Letting Specialists.

Thank you for your review Chris and for writing so positively about your experience of the service offered by ourselves. We really appreciate your honest feedback. Wishing you every happiness in your new home, from Hayley and the whole team at RLS.

Thank you so much for taking the time to share this fantastic review Mandy. We sincerely hope we are able to match you with the perfect property. Thanks again from all the team at Rosedale Letting Specialists

Thank you Sean for your wonderful review. The personal mentions will be hugely appreciated by Alysha, Matthew and Ronan. Thanks again from Hayley and all the team at RLS

Thank you for your 5 star review. It's great to read your feedback and Linzi is delighted with her mention. Best wishes from Hayley and the whole team at RLS.