Leaders Lettings reviews

★★★★★ 5/5

Google

I had a great experience with property visit today at our rented home. Sam was professional, friendly and very through throughout the entire process. While everything was accurately recorded, she also made as feel comfortable - very appreciated! Always only positive experience - highly recommended!

Mada · 26 March 2026

★★★★★ 5/5

Google

Sam is brilliant when she comes to do our inspections and always makes sure that any concerns are raised and dealt with along with Bethany our property manager. We have been with leaders in two of our rental properties and have no complaints as tenants

Kirsty · 19 March 2026

★★★★★ 5/5

Google

I am extremely pleased with the outstanding service provided by Leaders Bourne, especially Sam and Sophie. Sam reached out right after my initial inquiry and has been incredibly supportive from day one. Sophie has been amazing as well, patiently handling my countless calls with support. I needed a rental property in Peterborough at short notice, and their efficiency and dedication were truly remarkable. I’m particularly impressed with their portal, which makes the entire process transparent and trackable, adding to the seamless experience. I couldn’t be happier with my decision to choose Leaders Bourne. I highly recommend their services to anyone in need of a reliable and supportive letting agent. A huge thank you to the team for making this process so smooth

Emmanuel · 29 December 2024

★★★★★ 5/5

Google

Sam is amazing , she is friendly and nice to chat too , she fusses the dog when she comes in the house and most importantly always takes her shoes off without being asked !

Nicki · 16 March 2026

★★★★★ 5/5

Google

Leaders has been amazing, since moving in they have supported us to enjoy our stay and ensuring we are safe. Special mention to Charlotte and Sam they have been lovely all the way through.

Takunda · 16 March 2026

★★★★★ 5/5

Google

Needed to to South Lincolnshire and chose Leaders to find a new rental property, and I couldn't be more impressed with their service. From the very beginning, Sam was incredibly helpful and attentive. He took the time to understand my needs and preferences, and he was always available to answer my questions and provide guidance. Sam was instrumental in helping me find the perfect property that met all of my criteria. He was incredibly efficient and proactive throughout the entire application process, keeping me updated at every stage and ensuring things moved smoothly. I was particularly impressed with how quickly the referencing process was completed, it was incredibly fast! Overall, I had a fantastic experience with Leaders. Their professionalism, efficiency, and dedication to customer service are truly commendable. I wouldn't hesitate to recommend their services to anyone looking for a rental property.

Leon · 3 November 2024

★★★★★ 5/5

Google

I've been asked to leave my current property by my landlord. As I have no deposit I went to leaders for help. Sophie called me today and had a flat for me to view well within budget. the viewing happened within 30 mins and went very well. Sophie was polite, friendly and professional. I have started applying for the property and hope to hear soon and then move before the end of the month. Will use again if I need to move again.

Paul · 16 October 2024

★★★★★ 5/5

Google

Me and my family have just moved into our first official family home, and the whole experience from start to finish with Leaders Bourne was amazing. Both Matthew & Sophie in the Bourne branch, who were our main contacts, were so friendly and helpful during the whole process and moving experience! Naturally I’m quite an anxious person, but I didn’t stress out once and felt at ease the whole time. Thank you for making this experience so easy and happy for us - we really appreciate all the work you do.

Holly · 23 September 2024

★★★★★ 5/5

Google

Sam has been to do a property inspection on my flat, Sam is fantastic at her job as she helped sort my broken fire alarm in my flat and has given me advice on the mould problem in my enclosed shower, Thank You Sam you are fantastic!

Khurnrhall · 9 September 2025

★★★★★ 5/5

Google

Sam and Matt were very polite and easy to talk to. Fielded any questions I had professionally and were a pleasure to meet.

Kevin · 16 March 2026

★★★★★ 2/5

Google

Rosedale/'Leaders' has got to be the worst lettings agent I've had the displeasure of using as a tenant and a perfect example of "you get what you pay for" as a landlord. Issues reported will get an initial response fairly quickly, likely to keep up some minimum guarantee. But has no guarantee of actually being resolved. I reported an easily clogging toilet five months into my tenancy. Two and a half years of multiple reminders later, they had still done nothing to try to resolve the situation except for linking B&Q's housewife remedies. The only time the issue was ever eased was during a visit by the landlord for something unrelated, completely outside of the agents' scope. Other issues have similarly been reported and forgotten. When a garden fence fell during the December storms. It took the neighbour messaging the landlord privately in order to get any attention for the issue. Every interaction with Rosedale has been utterly pointless. They hold no useful information and no desire to provide any. About the only positive thing I could say about my experience renting with them is that they didn't seem like they wanted me out of the property. They weren't ever hostile, just incredibly apathetic. Had I stayed in the UK and looked for another property, or been a landlord looking for someone to lease out mine. They wouldn't even have been on the ladder of options.

Oliver · 22 April 2024

★★★★★ 5/5

Google

Exceptional Lettings Agent Experience I recently had the pleasure of working with Laura at Leaders for my rental needs, and I cannot commend her enough. From start to finish, Laura’s professionalism, expertise, and dedication were exemplary. From the initial inquiry, she was prompt in responding and scheduling viewings that aligned perfectly with my schedule. Her knowledge of the local market was impressive, and she provided invaluable insights into each property we visited. Throughout the application process, Laura was incredibly supportive, guiding me through every step and promptly addressing any concerns or queries I had. Her attention to detail and thoroughness ensured a smooth and hassle-free experience. Moreover, I was impressed by Laura's transparency and honesty. She was upfront about all costs and requirements, leaving no room for ambiguity or surprises. It truly set them apart. Ultimately, thanks to her expertise and dedication, I found the perfect rental property much quicker than I anticipated. I cannot recommend Leaders and Laura highly enough to anyone in search of a reliable, professional, and client-centric lettings agent. Laura has certainly earned my trust and loyalty for any future real estate endeavors.

David · 22 April 2024

★★★★★ 5/5

Google

We viewed a house through a different agent and heard nothing back I then called Laura to ask about another house and we spoke about the house we move into and of this month , Laura advised was still avalble explained the situations and with in 48 checks and house is all done and so excited to be moving in . . Laura was kind, friendly and has kept me in the picture the hole even though was a worry situation. It's been really refreshing to experience such great customer service and I can't thank Laura enough. Another positive to add is that when you email Laura her attitude is exceptional and her the whole process’s has been nothing but good empathy and warmth. professional, friendly and empathetic. Thank you

Pam · 22 April 2024

★★★★★ 5/5

Google

Honestly Sam is the best inspector me and my roommate has, we get very stressed out but she talks to us more like a visit than an inspection even when we haven't slept. Great timePositiveResponsiveness, Professionalism

Will · 5 November 2025

★★★★★ 5/5

Google

I recently viewed a property with Leaders Bourne and I am really impressed with the high level of customer service I received from Laura Thrower. I have been viewing many rental properties and not always had a positive experience, but instantly Laura proved to be an exceptional Lettings agent. She was kind, friendly and has kept me in the loop throughout the whole process. Although I'm sure she is super busy, she never makes me feel as though I am taking up her time and always has availability to answer my questions and ease any concerns I may have. It's really refreshing to experience such great customer service and I can't thank Laura enough. Another positive to add is that when you email Laura she actually responds with empathy and warmth. The service I've received so far can be summed up in these three words: professional, friendly and empathetic. Thank you Laura.

Mai · 23 March 2024

★★★★★ 5/5

Google

Sam is always lovely to have visit our home, we have a child with additional needs who can sometimes struggle with new people in the house and she gives us plenty of notice when visiting! A fabulous lady 🌟

Darcy · 9 September 2025

★★★★★ 5/5

Google

Great experience. Was looking for a house and within a day I was booked in, a day later I had secured the house and hopefully moving in soon. The online portal is great as I don’t really have much time with my job to be on the telephone. Please give a special mention to Laura Thrower too, see has been brilliant and kept me informed throughout the whole process!

Jamie · 15 June 2024

★★★★★ 5/5

Google

I had an excellent experience with Leaders Letting Agents Bourne. From the initial viewing to the final inspection, everything was handled with care and professionalism. The team were consistently friendly, responsive, and well-organised, making the whole process smooth and reassuring. Their clear communication and genuine attention to detail made me feel respected and supported throughout my tenancy. I wouldn’t hesitate to recommend Leaders to anyone looking for a reliable and thoughtful letting agent. Thank you once again!

Olgaya · 15 October 2025

★★★★★ 5/5

Google

Our experience with Leaders is really wonderful right from the day one we have got in touch periodically and responded to all our calls and queries. A warm welcome was given while we are there for the first time to collect our keys. The process was swift and excellent. Thank you Sophie, Tia and Sam for your outstanding support.

Soundar · 16 October 2024

★★★★★ 5/5

Google

Sophie Toynton has been brilliant, from showing us around a rented house, answering all my (endless!) questions, helping me with the application form to now about to move in. The whole process has been a lot less stressful than the issues I had with another local estate/letting agency. Thank you so much for being a lovely cheerful lady and all the best to the rest of the team. 😀

Angela · 22 April 2024

★★★★★ 5/5

Google

Just had your lovely Sam here to do an interim house inspection.. She was really friendly which put me at ease straight away.. She didn't rush and was very thorough with the inspection.. She also took the time to talk me through things etc.. It was a real pleasure to have her visit my home 😊 …

Emma · 2 April 2026

★★★★★ 1/5

Google

Really horrible experience with Leaders. I am not going to rent a house again with leaders. As when i left my rental house, i was charged with unnecessary claims for redecoration amounting to 300£, freezer drawer replacement for 168£ and cleaning charge of 180£. it took almost 3 months to get my deposit back after going through TDS. They are always biased towards landlord in claiming the money that i deposited. Finally going to the TDS i won all of my redecoration cost, freezer drawer replacement got 118£ back. If you are in similar situation take them to TDS you will definitely win. I was also asked to travel to bourne to collect my keys and leave my keys at the end of tenancy which is a 30 - 45min commute for me. I wouldn't recommend anyone to deal with Leaders.

Siva · 26 August 2025

★★★★★ 5/5

Google

My enquiry was dealt with by Tiana, who has been exceptional from start to finish. Attentive, personable, efficient, and nothing has ever been too much trouble. She's coordinated a flawless letting, and arranged all of the associated property repairs simultaneously - seeking multiple quotes for a long list of repairs, booking in contractors and even called in the odd favour where needed to get the work done quickly on my very tight schedule. Both parties in the letting have been blown away by the quality of service, thorough approach and the attention to detail. So my particular thanks to Tiana - if there was an award for the top property manager/letting specialist, I'd be nominating you for it!! And further thanks to the rest of the Rosedale team for a job very well done - you've all been great!!

Tom · 22 June 2023

★★★★★ 5/5

Google

From the very first phone call to Michael, to viewing the property with Ronan to signing the paperwork with Konny and Jake, it has been an amazingly stress free and easy experience. We have never rented a property before and all at Rosedale have been keen to ensure we received all the information we needed to enable us to make the correct decisions. They are always there with a friendly smile and helpful advice. Our son is now very settled in his new home in a lovely area. I wouldn't hesitate to recommend Rosedale Lettings - thank you so much everyone (from a, now, not too concerned mum!)

Katharine · 22 June 2023