Every review we hold for the Bourne office, from every platform, shown as written. First names only.
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5/5
GoogleSophie as been brilliant helping us find
Our lovely home π‘ and always keeped us informed with everything ..I'd recommend leaders to anyone who is looking for a home we have had some lovely agents to help us show us around the houses like James, Sam, brilliant staff .thank you once again lovely and friendly people I've been with
Trisha Β· 4 December 2024
Agent replied Β· 8 December 2024
Dear Trisha, Thank you so much for this amazing and heartfelt review! Its lovely to hear when the teams personalities shine though. The team will appreciate the special mention too, so thank you! We wish you all the best in your new home!
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5/5
GoogleClaire has been proactive and helpful assisting with the management of our properties during her time as a temp in Bourne and has done so with enthusiasm.
Paul Β· 22 February 2024
Agent replied Β· 21 June 2024
Thanks Paul. We are so pleased to hear we are delivering on the exceptional service you are used to! Claire will love the special mention too!
Thanks again.
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5/5
GoogleRosedale letting is very professional in handling clients. They are very prompt in dealing with us special mention to Chloe who is very responsive to our queries. I would really recommend them and would definitely give 5 stars. And also to Matthew who is also very professional.
Sherylyn Β· 22 June 2022
Agent replied Β· 21 June 2024
Thank you Sherylyn for this great review. Itβs wonderful to read about your positive experience and the special mentions for Chloe and Matthew. All the best from Hayley and the team at Rosedale Letting Specialists
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5/5
GoogleThis was my first time renting a property and the process was very quick and easy. All the staff I dealt with were great especially Matthew, Jordan and Konnie. I would not hesitate in recommending Rosedale Letting Specialists to any looking to rent in the local area.
Alex Β· 22 June 2022
Agent replied Β· 21 June 2024
Thank you Alex for sharing your 5 star review and for the personal mentions you've offered for Matthew, Jordan and Konnie. Wishing you all the very best for your continued tenancy, from Hayley and all the team here at Rosedale Letting Specialists.
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5/5
GoogleRosedale has been our letting agent for over a year and as landlord, we have so far been very impressed with the service. All of the team are friendly and helpful and communication is great, especially when a maintenance tradesman is being arranged for us. If anything needs doing, nothing is too much trouble. Their service is great, highly recommended!
Tony Β· 23 June 2019
Agent replied Β· 21 June 2024
What a super review - thanks Tony! Great working with you.
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5/5
GoogleAs a landlord I have used Rosedale for a year and fully recommend them. They did all the heavy lifting to get my property on the market and rented and continue to provide a fantastic service to ensure piece of mind for both myself and the tenants.
Many thanks to Hayley, Warren, Linzi, Alysha, Constance and Jake.
James Β· 22 June 2020
Agent replied Β· 21 June 2024
Thank you for this positive review - it is much appreciated. And of course, the personal mentions are lovely!
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5/5
Googlevery polite people and helpful with information about the upkeep of the property.
Aidy Β· 26 March 2026
Agent replied Β· 16 April 2026
Dear Aidy Thompson, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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5/5
GoogleRowena was fantastic helping me get moved in to a place really quickly so that my job wasn't affected. Very professional throughout and a real asset to the team! Thank you!!!
Daniel Β· 25 October 2023
Agent replied Β· 21 June 2024
Dear Daniel Wade
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleThey made renting a house seamless !! Every problem we have had has been dealt with swiftly and Josie has been amazing to work with from the start. It's good when you can speak to your estate agent like a real person and have positive happy conversations with them. So I highly recommend renting from Rosedale.
Jordan Β· 22 June 2020
Agent replied Β· 21 June 2024
Thank you Jordan for this great review. As you know, we canβt stop issues from happening but we are firm believers that itβs how you handle them that matters! Wishing you a happy continued tenancy, from Hayley and the team at Rosedale Letting Specialists
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5/5
GoogleRosedale provide an unfailingly professional service with a personal touch.
Update - Three years later and we are still receiving excellent service from Rosedale. Linzi is always very quick to respond and resolve any queries.
Greg Β· 22 June 2023
Agent replied Β· 21 June 2024
Thank you Greg for your great review and for taking the time to update it three years on! We really value the long-standing client relationships we have built. All the best as always, from Hayley and the whole team here at Rosedale Letting Specialists
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5/5
GoogleHuge thanks to Tiana and Kate for helping me through a rather tricky situation recently. Responsive, professional as well as friendly. Would highly recommend. Have dealt with Konny and Ronan in the past who were also incredibly helpful. Thanks to you all in what must be a challenging times.PositiveResponsiveness, Professionalism
Nicky Β· 22 June 2021
Agent replied Β· 21 June 2024
Thank you Nicky for sharing your positive review. The personal mentions for some of our team members will also bring some smiles! Wishing you all the very best from Hayley and the whole team at RLS.
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5/5
GoogleHighly recommended from me! Rosedale have been so good with giving me the help and advice I needed! They have been so patient and understand the value of treating everyone on an individual basis. In addition, Alice has been amazing, so easy to talk to and itβs very evident she knows what sheβs doing.
Jake Β· 22 June 2020
Agent replied Β· 21 June 2024
Thank you for taking the time to share your opinion Jake. Treating everyone as individuals and ensuring we have a 'human' approach is a big part of what we stand for, so it's brilliant to see that being recognised. Alice will be over the moon with the personal mention. Thanks again, from Hayley and all the team at Rosedale Letting Specialists
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5/5
GoogleWe have been letting our property for several years with Rosedale. We have always received exemplary service. A special thanks to Matt (Lawrence) and Linzi (Lockwood) for all their efforts and support.
James Β· 27 July 2023
Agent replied Β· 21 June 2024
Thank you for taking the time to share your positive 5 star review James. The team all really appreciate it, and Matt and Linzi are especially pleased with their 'shout outs'. It's a pleasure to be able to support you with our service. All the best from the whole team here at RLS.
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5/5
GoogleWhat a great and professional service from Konnie. Finding someone who we can trust to deal with our property has been such a relief.
Genuinely can't recommend Rosedale Letting Specialists enough.
Thanks Konnie.
Mark Β· 22 June 2023
Agent replied Β· 21 June 2024
Thank you for your super 5 star review Mark. Konnie will be so pleased with her 'shout out'! Thank you for your kind feedback. Best wishes, from Hayley and the whole team here at Rosedale Letting Specialists.
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5/5
GoogleAt last I have found a professional and reliable letting agency! Having tried, tested and failed with other letting agencies in the Peterborough area, Rosedale have come to my rescue. Proficient, friendly staff in the Peterborough and Bourne branches give me the peace of mind that I need as a landlord. Thank you Rosedale π β¦
Karen Β· 23 June 2019
Agent replied Β· 21 June 2024
Thank you Karen. It's great that you can review us against other experiences you have had. Client care is very important to us so it's brilliant to read that we are doing well.
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5/5
GoogleThank you Rosedale Letting Specialists and especially Alysha for your great service. Communication has always been excellent and all the matters, however big or small, have been dealt with professionally and promptly.
Jani Β· 22 June 2023
Agent replied Β· 21 June 2024
Thanks for sharing your review of our service Jani! Alysha is delighted with her personal mention. Best wishes from Hayley and the whole team here at Rosedale Letting Specialists.
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5/5
GoogleThe whole of the rosedale letting team have been amazing the last month or so throughout me looking for a property to rent, I can't express how welcoming, informative, friendly,kind they are. The response is so quick to respond to emails and the process has been quick as well. They really give you there all to make sure you are looked after and taken care of also support and provide what you want or looking for. They have all kept this stress free with no pressure.
One member of the team In particular laura has been amazing the last month, she keep me informed of what was happening with the property I was wanting to apply for then I decided I wanted to view another property after applying for the first and she was really helpful with this and supported me through it she really has made the process alot easier, laura did not rush me with wanting to see two property and potential applying to two she explained the process of it.
Honestly happy to raise any concerns or worries I have too them, can't wait to start my journey with this company and to be joining them in renting a place.
Zoe Β· 22 June 2023
Agent replied Β· 21 June 2024
Thank you for sharing your experience here on google Zoe. It's wonderful to read about the support provided by the team and in particular by Laura. Laura is a newer member of our team and has managed to slot straight in to the client centric way that we do business here at Rosedale Letting Specialists. Thanks for the feedback and best wishes from Hayley and all the team.
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5/5
GoogleWhere do I even start with this fantastic team! I am relocating to the area and needed to find a property quickly for me and my son; Rosedale have been the most supportive and non-judgmental letting agents I have ever dealt with. I have had the delight of dealing with Toby and Laura who have both been so patient and kind, and have gone above and beyond to make sure Iβm supported and kept up to date - I honestly cannot praise either of them enough! Thank you all for making this move possible.
Harriet Β· 22 June 2023
Agent replied Β· 21 June 2024
Wow Harriet - what a super read! Thanks for taking the time to share such a lovely review of your experience. Toby and Laura really appreciate their personal mentions too. Best wishes to you from Hayley and the whole team here at Rosedale Letting Specialists.
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5/5
GoogleRosedale have managed the letting of my property for the last five years. I have found them to be exceptionally professional. All of the staff are polite and courteous whether you communicate with them in person or electronically. They have kept me informed in a timely manner of any changes to legislation and are always happy to offer advice if I need it. Nothing is too much trouble and as a Landlord I have absolutely no hesitation in recommending them to others.PositiveResponsiveness, Quality, Professionalism, Value
S Β· 22 June 2023
Agent replied Β· 21 June 2024
Thank you Suzanne for sharing your positive and personal review. We really appreciate you taking the time to share your experience of our service. Wishing you all the best from Hayley and the whole team here at Rosedale Letting Specialists
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5/5
GoogleHad dealings with Toby, Jordan, Rowena and Laura at Rosedale during our hunt for a new property.
All of whom made a difficult process incredibly smooth and easy to go about. All very professional, well-mannered and knew all the answers to any questions we fired at them.
Will be providing recommendations to Rosedale as a result of the individuals we dealt with and their conduct - a credit to the business!
Thanks again for all your help guys - appreciated massively.
Joshua Β· 22 June 2023
Agent replied Β· 21 June 2024
Thank you for sharing this great 5 star review Joshua! Toby, Jordan, Rowena and Laura are all delighted with the feedback. Best wishes from Hayley and the whole team here at Rosedale Letting Specialists.
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5/5
GoogleI've known this company since they first started off in the business and I feel have seen them from all sides. As a tradesman providing a property maintenance service, as a tenant and now as a landlord. In that time I have seen the company grow into what is now a thoroughly professional organisation.
Recently I had to re-let my property and Rosedale Letting Specialists managed the whole process from start to finish. Yes there were challenges along the way with potential tenants dropping out, but no sooner had one dropped out more potential tenants were found.
Not just any tenants, but tenants who's requirements matched what was on offer.
They were able to offer best advice as to how to prepare and present the property and arranged a cleaning service as well.
At all times the team kept me informed throughout the whole process, which as a landlord when preparing a property to let is invaluable.
Some of the staff I encountered, I have known for years and have seen them grow with the company, others I met for the first time and I've got to say that I've been very impressed with them all.
When I've had tenants in the past, Rosedale provide me with regular inspection reports as and when necessary so that I'm always informed as to the condition of my property and how it's being looked after and they contact me only when required. They also keep me informed of all of the legal obligations required of a landlord.
In short Rosedale are exactly what they say they are and that's Specialists and I would have no hesitation in recommending their services.
Keep up the good work.
Nick Β· 22 June 2023
Agent replied Β· 21 June 2024
Thank you for taking the time to share such a comprehensive and wonderful review Nick. It's hugely appreciated. Best wishes to you as always, from Hayley and the whole team at Rosedale Letting Specialists.
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5/5
GoogleAfter being let down by other local letting agencies (one even turned us down due to my partner being pregnant), it has been refreshing to deal with a company that actually practices what it preaches in terms of how it treats tenants.
We were shown around by Jordan and have since been in communication with Matthew regarding our potential future home, and they have both been very pleasant and helpful throughout the whole process.
Communication has been excellent, with every question we have had answered promptly, and after several negative experiences with other companies, Rosedale have certainly reassured us that finding a home neednβt feel like an uphill struggle.
Ben Β· 22 June 2023
Agent replied Β· 21 June 2024
Thank you Ben, for taking the time to share your personal experience of our service. Matthew and Jordan will be so pleased to read the feedback that you have offered. We wish you every success and happiness with your home move. From Hayley and the whole team here at Rosedale Letting Specialists.
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5/5
GoogleWe have rented our home in Bourne with Rosedale with support from Toby who showed us the property, he was very supportive and helped us getting the application through, and we had also support from Rowena and Chloe, who were great at ensuring we were all set up and both Landord and tenant were in full compliance with the renting conditions and happy with the deal.
It is the first time I rent with Rosedale, and so far I am quite satisfied with the service offered.
Eliane Β· 22 June 2023
Agent replied Β· 21 June 2024
Thank you for your super 5 star review Eliane. Toby, Rowena and Chloe are all delighted with their 'shout outs'. Your feedback is hugely appreciated. We wish you every happiness in your new home, from Hayley and the whole team here at RLS.
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5/5
GoogleJordan has been brilliant the whole time that we have been dealing with Rosedales, he is professional, helpful and always goes the extra step for his customers, I would recommend anyone looking for a rental property to look no further than Rosedales!
Rhys Β· 22 June 2022
Agent replied Β· 21 June 2024
Thanks for your great review Rhys and for your positive comments about Jordan - heβll be delighted! All the best from Hayley and the team at RLS.
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