Leaders Lettings Bourne reviews

Thanks Nick - we love working with you!

Thank you for your review Rio. We are sorry that you may have struggled to contact us. That is very unusual feedback and we appreciate you making us aware of the challenge you faced. We have been very pleased to support you and wish you every happiness in your new home. From the whole team here at RLS.

We’re sorry to read your disappointing feedback and of course we respect your right to share it Martina. I wish to highlight that there are a plethora of positive reviews here on google which are testament to our professionalism, friendly and general positive approach to our duties. In respect of your comment regarding our motives, please do understand that we are not in business simply to take a tenants deposit. That would be most pointless given that any deposit claim funds are claimed on behalf of a landlord and are spent directly on putting right the matters for which they are being claimed, for example cleaning, damage or removal of unwanted items left by outgoing tenants. We do not benefit in any way from having to claim on a tenants deposit. This is a timely and costly exercise and we love nothing more than finding a property in acceptable order and being able to authorise a full deposit return for an outgoing tenant. In fact we celebrate those outcomes! It's a tenants responsibility to return a property at the end of a tenancy in the same clean state that they found it in. We make sensible allowances for fair wear and tear, but dirt and damages are not considered as such. Where we find that a property is not in acceptable order then we are required to present that case to an outgoing tenant which we always do professionally and objectively. We will not shy away from those communications however challenging they become and we will always ensure that we honour the terms of our agreement with landlords to successfully manage the end of tenancy process. We accept that the nature of our role means that we will not be able to 'please all of the people all of the time'. We have to deliver difficult messages at times but we will always do so politely and with evidence to support the case. In this specific case I understand that the final position of any claim by the landlord is yet to be confirmed, but that you have already accepted liability for several of the points raised. We will continue to follow due process and will update you further when we can. If you would like to discuss this further Martina then you are welcome to contact our Client Experience Director, Natalie Orgles on 01778 426657. We hope that any prospective tenant reading this review and response will understand that we will only make a claim against a deposit where it is fair and appropriate to do so. Allowances for reasonable wear and tear will always be made. All deposit funds are protected in keeping with legislation and a tenant has the right to dispute a claim, in which case we will submit comprehensive evidence on behalf of our landlord clients to the independent adjudicators. I repeat my earlier comment that we celebrate those occasions where we can return a tenants deposit in full so we can move on and focus our time on more productive matters. We hope that any prospective landlord reading this review and response will recognise that we will not back down at the first sign of resistance to a claim or as a result of a threat to our online presence and reviews. We will support landlords with FAIR claims against a tenants deposit and will support the journey of a claim, however challenging it may become. We are proud of our service levels and values; with integrity being at the forefront of those. Thanks for taking the time for reading this response.

Thank you for your 5 star review Cameron. It is much appreciated. Wishing you all the best from Hayley and the team here at RLS.

Thanks JV for your great review of our services. We really appreciate this feedback, especially during challenging times. It's a pleasure to have you as a client and long may the successful relationship continue! Thanks again, from Hayley and all the team at RLS.

Thanks Graham for this super review. It's really appreciated. All the best to you, from Hayley and the team at RLS.

Thank you Rob for this great 5 star review and for Linzis personal mention. It’s wonderful to read your recommendation. All the best from Hayley and the team here at Rosedale Letting Specialists

Thank you Bronwen for the great review. The team really appreciate the positive feedback and the recognition of their human approach to the process. We wish you continued happiness in your tenancy, from Hayley and all the team at Rosedale Letting Specialists

Very many thanks Geoff for this great review. It's a pleasure working with you.

Thank you for your lovely 5 star review Oyindamola.

Thanks Alan - you never needed to worry! You're in safe hands. We really appreciate the review. Looking forward to working hard to get your experience up to 5 stars!

Thank you Theresa. We really value our long standing relationship and look forward to many successful years ahead.

Thanks for sharing your 5 star review Gemma! It's hugely appreciated. Best wishes from Hayley and the whole team here at Rosedale Letting Specialists.

Thank you for taking the time to share your 5 star review Kate. Wishing you all the very best in your new home, from Hayley and the whole team at Rosedale Letting Specialists

Thank you for your positive review Jyotsna. It's very much appreciated. Best wishes from Hayley and the whole team at RLS.

Thank you for your 5 star review Daniel. All the best from Hayley and the team here at RLS.

Thanks Al for this super review. Indeed, the third party trades we have access to are an important part of our service offering. Thanks for highlighting that important point. We do everything we can to maintain excellent relationships with contractors who offer great service combined with great value. Thanks again, from Hayley and all the team at Rosedale Letting Specialists.

Thank you for recommending us Wendy. Your loyalty and support is always appreciated.

Thank you for taking the time to share your review. I’m very pleased to read that you’ve experienced the teams friendly and responsive approach to their roles. All the very best from Hayley and the team at RLS.

Thank you Vicki for sharing this positive review. It's great when our hard work is acknowledged in this way and a good boost to the team, especially during these challenging times. Wishing you all the very best, from Hayley and the team at Rosedale Letting Specialists

Thank you Universal! We’re delighted to read that Alysha has delivered great service. All the best, from Hayley and the whole team at Rosedale Letting Specialists.

Thank you Patrick. It's great working for you. The recommendation is much appreciated.

Thank you Hannah for your excellent feedback and for taking the time to share a review. All the best, Hayley and the team at Rosedale Letting Specialists.