Leaders Lettings Bourne reviews

Dear Onome Okagbare Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Thank you for your 5 star review Sharon - it's very much appreciated!

Thanks for the great 5 star review Alex!

Thanks for the 5 star review Mindaugas!

Thank you for sharing a 5 star review of our service Thulsi - much appreciated!

Thank you for the 5 star review William - much appreciated!

Thank you for the 5 star review Taylor! Best wishes from the whole team here at RLS.

Thank you for your 5 star review Lorraine! Best wishes from everyone here at RLS.

Thanks for your 5 star review Mia. We really appreciate it! Best wishes from the whole team at RLS.

Thanks for your great review Grace. We really appreciate it! Best wishes from the whole team at RLS.

Thanks for your great review Jack. We really appreciate it! Best wishes from the whole team at RLS.

Thank you for the 5 star review Arran!

Thanks for the super 5 star review Costa. We think we have a pretty awesome team here so we really appreciate your acknowledgement & feedback. Best wishes from Hayley and the whole team here at RLS.

Thanks very much for the 5 star review!

Thank you for your 5 star review!

Thanks for the 5 star review Luke - hugely appreciated!

Thanks Stefy for the 5 star review - much appreciated!

Thank you for your 5 star review! All the best from Hayley and the whole team at RLS

Thank you Jane for this 5 star review. It's much appreciated - from Hayley and the team @ RLS

Thank you for leaving your 5 star review Usama!

Thanks Gary - loving the 5 stars! All the best from Hayley and the team at Rosedale Letting Specialists

*This review is connected to the one posted by Martina Bostjancic* We’re sorry to read your disappointing feedback and of course we respect your right to share it. I wish to highlight that there are a plethora of positive reviews here on google which are testament to our professionalism, friendly and general positive approach to our duties. In respect of your comment regarding our motives, please do understand that we are not in business simply to take a tenants deposit. That would be most pointless given that any deposit claim funds are claimed on behalf of a landlord and are spent directly on putting right the matters for which they are being claimed, for example cleaning, damage or removal of unwanted items left by outgoing tenants. We do not benefit in any way from having to claim on a tenants deposit. This is a timely and costly exercise and we love nothing more than finding a property in acceptable order and being able to authorise a full deposit return for an outgoing tenant. In fact we celebrate those outcomes! It's a tenants responsibility to return a property at the end of a tenancy in the same clean state that they found it in. We make sensible allowances for fair wear and tear, but dirt and damages are not considered as such. Where we find that a property is not in acceptable order then we are required to present that case to an outgoing tenant which we always do professionally and objectively. We will not shy away from those communications however challenging they become and we will always ensure that we honour the terms of our agreement with landlords to successfully manage the end of tenancy process. We accept that the nature of our role means that we will not be able to 'please all of the people all of the time'. We have to deliver difficult messages at times but we will always do so politely and with evidence to support the case. In this specific case I understand that the final position of any claim by the landlord is yet to be confirmed, but that you have already accepted liability for several of the points raised. We will continue to follow due process and will update you further when we can. If you would like to discuss this further then you are welcome to contact our Client Experience Director, Natalie Orgles on 01778 426657. We hope that any prospective tenant reading this review and response will understand that we will only make a claim against a deposit where it is fair and appropriate to do so. Allowances for reasonable wear and tear will always be made. All deposit funds are protected in keeping with legislation and a tenant has the right to dispute a claim, in which case we will submit comprehensive evidence on behalf of our landlord clients to the independent adjudicators. I repeat my earlier comment that we celebrate those occasions where we can return a tenants deposit in full so we can move on and focus our time on more productive matters. We hope that any prospective landlord reading this review and response will recognise that we will not back down at the first sign of resistance to a claim or as a result of a threat to our online presence and reviews. We will support landlords with FAIR claims against a tenants deposit and will support the journey of a claim, however challenging it may become. We are proud of our service levels and values; with integrity being at the forefront of those. Thanks for taking the time for reading this response.

Thank you Paulina for rating our service. We're saddened to see such a low rating as we work very hard to ensure landlords and tenants have a positive experience, as much as is reasonably possible. We appreciate there were some maintenance issues during your tenancy, but these were as a result of issues within the apartment block and were controlled by the block management company, not ourselves. We believed we had communicated well with you over these matters and went over and above to protect your apartment and to work in your best interests. In fact, we felt the feedback we'd received from you directly in this respect was positive. If you'd like to contact us directly to share more information on where you feel things could have been improved we'd be most grateful. All feedback is viewed constructively and is invaluable to us. Thanks again from all the team at Rosedale Letting Specialists.

Thank you for sharing your 5 star review! Much appreciated. Best wishes from Hayley and the team at RLS.