Trusted Agent profile · Bourne
★★★★★
467 reviews across 1 platform
12a West Street, Bourne, PE10 9NE
Leaders Lettings's office in Bourne, at 12a West Street, is rated 4.8 out of 5 across 467 reviews on 1 platform, including 467 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Leaders Lettings won in 2026.
The Trusted Agent 2026 results for Leaders Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bourne office, from every platform, shown as written. First names only.
5/5
Googlealways helpful an on the ball with all things rental/letting . Great staff with good people skills .
Thank you for sharing your 5 star review David. Your feedback is really appreciated. With best wishes to you as always, from Hayley and the whole team here at RLS.
1/5
GoogleThrough actions and inaction, this agency repeatedly damaged my health and my wealth: compared to others I have encountered on life in three continents, this team is remarkably incompetent, extraordinarily irresponsible, and fundamentally dishonest.
I am sorry to read the comments in your review. Your comments really do not reflect what we stand for as a business. We have a core set of values which are all centred around client care. I'm sure you'll note very many positive reviews here on Google. The fact that you have such negative feelings is of the uppermost concern to me. I will make contact with you outside of this platform and hope to understand more about your experience of your tenancy. Yours sincerely, Hayley Norfolk
5/5
GoogleAlways there if you need them... Get things sorted when you have a problem.. Very friendly Staff...
Thank you for your 5 star review Patricia - it is hugely appreciated. Wishing you all the best from everyone here at Rosedale Letting Specialists.
5/5
GoogleReally good letting agent, in this Covid 19 time they helped us to find the house to let easily with online viewing. Happy with Rose dale agency, Staffs are very kind and helpful.
Thank you Subathra for sharing your experience via a review. You're right that these are challenging times and I'm delighted to read that we have been able to help you and also make it a straight forward process. Thanks again and we wish you all the best, from Hayley and the team at Rosedale Letting Specialists.
5/5
GoogleI have found Rosedales Letting specialists to be extremely efficient. They have a friendly approachable attitude but are extremely professional. They have handled properties of mine for seven years and i can highly recommend them. Jo Bearne
Thank you Jo for this fabulous review. Your feedback is wonderful and we really appreciate you taking the time to share your positive experience. All the best from Hayley and the team at Rosedale Letting Specialists.
5/5
GoogleRosedale have been very helpful and patient in initial renting stage and would certainly recommend them!
Thanks for sharing this fabulous 5 star review Simon - we really appreciate it! Best wishes from Hayley and the whole team here at Rosedale Letting Specialists.
5/5
GoogleHaving used the Letting Team at Rosedales for the last two and half years, I can’t praise them highly enough. They have been professional and efficient at all times. I would recommend the team and their services to anyone.
Thank you Kirsty - what a lovely review.
5/5
GoogleExcellent service. Easy to talk to and very professional in approach. Any query resolved quickly.
Thank you for your 5 star review Susan. We very much enjoy working with you. All the best, from Hayley and the team at RLS.
5/5
GoogleIt was a fantastic experience with Rosedale. Christie from their Bourne office was exceptionally helpful!
Thank you for your 5 star review Sarah. We're delighted to read about your positive experience. All the best from Hayley and the whole team here at RLS.
5/5
GoogleReally pleased so far with Chloe, she's really quick at replying, super helpful on the phone and helping us so much with getting out home
Thank you Rea for your review of our service, as delivered by Chloe! Wishing you every happiness in your new home, from Hayley and the team at RLS.
5/5
GoogleIn the last nine months we’ve been with Rosedale, they have been professional, friendly, approachable and helpful with any queries or assistance that we have had or needed. Thank you! 5*
Thank you Sophy for sharing your review of our service. We really appreciate the 5 stars! All the best from Hayley and the whole team at Rosedale Letting Specialists
5/5
GoogleGreat service! Always happy to help and reply within a short time! Friendly team!
Thank you Aida for sharing this 5 star review. It's hugely appreciated. All the best from Hayley and the team at Rosedale Letting Specialists.
5/5
GoogleGreat team! Supper supportive and available. Been dealing with Jordan directly and he has been great with every step of the process
Thank you Laura for your 5 star review. Jordan will be delighted with his personal mention. Best wishes from Hayley and the whole team at RLS.
5/5
GoogleI couldn’t rate Rosedale Lettings highly enough! They are very quick to respond to my queries in a professional, polite manner and always help me get results. Thanks again Konnie!!
Thank you Chris for sharing your experience of the team. Konnie will be delighted with the personal mention. From Hayley and the team at RLS.
5/5
GoogleAlways polite and react quickly to any problems I need to be aware of. Good in house electrical service and gas inspection. Sorts out the type of person we would like in our properties
Thank you Bernard for your positive review.
5/5
GoogleKonnie and all the staff at Rosedale have been extremely helpful dealing with everything quickly and professionally. Nothing is too much trouble. This has made a stressful time much easier. Thank you 😊 …
Thank you Trisha - Konnie is delighted with the personal mention. It has been a pleasure supporting you through this journey and we wish you a very happy tenancy. Thanks, from Hayley and all the team at Rosedale Letting Specialists
5/5
GoogleExtremely friendly and helpful staff. We were viewing lots of properties from other agents in Peterborough and Rosedale really stood out from the crowd. Very likeable, knowledgeable and made the process of renting effortless.
Thank you Rebekah for sharing your positive experience. We like to think the team have that little extra sparkle and so it’s great to read that we stood out from the crowd for you. All the best from Hayley and the team at Rosedale Letting Specialists
1/5
GoogleNeed to get photos correct re Shackleton Close Market Deeping. Bungalow too rent. Pictures show empty but somebody lives there at the moment
Dear Yvonne, I'm sorry that you feel this warrants a 1 star review. Unfortunately there are occasions when it is not possible to re-photograph a property with a tenant in situ. Arranging a viewing always provides an opportunity to see the property and of course, as agents we are happy to answer any questions you may have. I cannot see that we have had any communication from you regarding this property and so if you would like to enquire, find out more or arrange a viewing then please do call us on 01778 426657. Thank you, Hayley Norfolk Managing Director
5/5
GoogleJake at Rosedale Lettings handled our time-pressured move in a professional manner and was able to deal with our requests and queries quickly to ensure the move was successful.
Thank you for your great review Vail (great name too by the way!). Jake always works hard to deliver outstanding service so it's brilliant when this is appreciated by clients. Thanks for taking the time to share your experience, from Hayley and the team at Rosedale Letting Specialists.
5/5
GoogleHave used for many years and have always had a great service. All communications are quick and efficient, and all the team look after me well as a landlord. A very recommended and trustworthy organisation.
Thank you for taking the time to do this. We want to provide the best service we can, so its reassuring to read about your experience of our service.
4/5
GoogleWe have had Rosedale manage our properties for a few years now. They are a supportive team who try to minimise the stress of being a landlord! Well done and keep up the good work!
Thanks very much for the review. It's great to read your positive comments.
5/5
GoogleHaving recently let rented a property through Rosedale i was impressed with there professional service. Always there to answer any questions and always polite and responsive. Excellent service.PositiveProfessionalism
Who are ya? Who are ya indeed?! Whoever you are, thank you very much for your positive review. We really appreciate you taking a moment to share your experience. Keep well and thanks again, Hayley and all the team at RLS.
5/5
GoogleHad 5 years as a tenant with Rosedale, always been very professional in there service i received, Tiana and the office staff have been happy to help with any problems I've had.
Thanks for taking the time to share your comments Linda. It's a pleasure supporting your tenancy and we wish you a continued happy one. All the best, Hayley and the team at Rosedale Letting Specialists
5/5
GoogleGreat service as always from Konnie. Best agents around 🙂 …
Thanks Gaz - we'll take your "best agents around" award! Best wishes from Hayley and the whole team here at Rosedale Letting Specialists.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Lettings's Bourne office has 467 reviews across 1 platform: 467 on Google.
Leaders Lettings Bourne is rated 4.8 out of 5 across all 467 reviews, and 4.8 out of 5 on Google from 467 reviews.
Yes. In The Trusted Agent 2026 awards: Leaders Lettings, Bourne won Platinum; Leaders Lettings, Northampton won Platinum; Leaders Lettings, Horsham won Platinum; Leaders Lettings, Nottingham won Gold; Leaders Lettings, Haywards Heath won Gold; Leaders Lettings, London won Gold; Leaders Lettings, Sudbury won Gold; Leaders Lettings, BH25 won Trusted Agent.
Leaders Lettings Bourne, 12a West Street, Bourne, PE10 9NE.
