Trusted Agent profile · Botley, Oxfordshire
Verified
★★★★★
624 reviews across 2 platforms
11 West Way, Botley, Oxfordshire, OX2 9TJ
Part of Chancellors, see every office.
Chancellors's office in Botley, Oxfordshire, at 11 West Way, is rated 4.3 out of 5 across 624 reviews on two platforms, including 271 Google reviews rated 4.7.
Every review we hold for the Botley office, from every platform, shown as written. First names only.
5/5
GoogleComac has been very excellent in our dealings with him. He was very patient, helpful, knowledgeable and personalble during our transaction. My wife and I definitely recommend doing business with him.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleWe recently bought our house through Chancellors. Elizabeth was great at responding to our enquires and going above and beyond to help us at every stage. I would definitely contact her (and the Botley team) again in the future.
Hi Melissa, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
Google5 stars for Jess at Chancellors in Botley, very organised and efficient and helpful! :)
Thank you so much for your wonderful review, Alice! We're thrilled to hear that Jess provided you with an organised and efficient experience at Chancellors - Botley. If you need any further assistance in the future, please don’t hesitate to reach out.
5/5
GoogleMs Rebecca Harris has been extremely helpful and detailed with her approach! It’s been a wonderful experience.
Thank you for leaving us this great review we will be sure to pass this fantastic feedback onto Rebecca We are delighted that you had such a great experience with us.
5/5
GoogleCharlie and Steph in lettings were great! I would recommend them both if you’re looking to rent a property. Very quick and easy.
2/5
GoogleI certainly would never use this company again, you are definitely just seen as commission. I believe they intentionally over value property in Botley to have a monopoly on the local market, when the property doesn’t sell they tell you ‘your home is overpriced’ the irony. In hindsight I wish I’d have chosen an independent estate agent.
Thank you for letting us know about this Alice, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.
5/5
GoogleAnthony, Ethan and Chantay couldn't have been more professional, helpful and sympathetic. In an industry which can vary so much in the quality of service theirs was exceptional
Thank you for leaving us this great review Mark, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleKaty was so helpful when we were looking for a new rental house. Friendly and professional, she thoughtfully sent appropriate listings our way. Great communication and helped to move our application forward with pace.
Thank you for this wonderful review Lorraine. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
FacebookTo start on a high, the estate agent actually was very helpful. Answered any questions I had and was very kind. The issues started with communication. I was given a sales progressor who failed to give thorough updates and when they did, they were weeks after my solicitor gave me one. When I communicated this to them, they got very defensive, deflected and I was passed onto another sales progressor. No accountability taken. Again, same happened with the new progressor, slow/no updates, but I just cracked on and waited (almost pulled out at this point as I was now on the 5th month of waiting and the thought of them gaining commission on such an awful service really annoyed me). Completion day then came around, a day that is supposed to be so exciting and luckily was but only due to the people I was with. CHANCELLORS DIDN'T EVEN KNOW WHO I WAS OR THAT I WAS THERE TO COLLECT THE KEYS. They didn't even know about the property even though it was their listing! They turned me away and I had to wait 6 hours until my solicitor gave me the go ahead to try and collect the keys again. I came back and was pretty annoyed (rightly so) and the person who gave me the keys tried to justify the situation by telling me how bad their experience was when they first bought a property?! I literally couldn't be arsed at that point. When I finally did collect the keys, someone was still vacant in the property! Luckily they were very kind but I didn't think it was very appropriate.
Hi Rachel, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleTom was very accommodating, pleasant and helpful.
Thank you Alexandra for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookI am in contact with Matthew Collins who is conscientious, diligent, polite and professional. He is endeavouring to keep us in the loop and send relevant info out on a rental house we like. We haven't always had great service from estate agents so Matthew is a welcome relief! Robyn Hollingworth.
Thank you Robyn for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleAnthony from the sales team is brilliant; very responsive, friendly and competent.
Thank you Joanna for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookMyself and husband have been working with Francesca who took over our property management in the Abingdon Branch. She has been quick to respond, so helpful and overall pleasure to be in contact with. She has made the stress of moving out and dealing with the handover very manageable and easy. Thank you Francesca!!
Well done Franki
5/5
FacebookI have recently sold my flat and have moved into rental accomodation organised through Chancellors. They did a great job and in particular Danniella Wylie from the Letting Team who manged to get me into my nnew property within 24 hours. Danniella was super friendly and efficient. Ben Dodds was also very helpful. Thanks to you both.
Thank you Mr Rahim for your lovely review. I am so glad I could help get you moved in so quickly.
5/5
GoogleKaty was very easy to communicate with and kept me in the loop at all times. She was amenable to my schedule and went above and beyond to arrange suitable viewings for me.
Thank you Caoimhe for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookElizabeth Loew is always pleasant polite and helpful and has been brilliant with regard to managing and dealing with the problems at my property. She has been efficient in arranging and keeping me informed of the progress of the works involved and I think she is an asset to Chancellors.
Thank you Carole for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleWe recently bought our house through Chancellors. Elizabeth was great at responding to our enquires and going above and beyond to help us at every stage. I would definitely contact her (and the Botley team) again in the future.
Hi Melissa, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleI had a wonderful experience with Jess, who is incredibly informative and helpful. Dealing with her made what can be an overwhelming experience much easier and clearer
Hi Becca, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookWould definitely recommend Chancellors, they’ve been a massive help since we moved into our property just over a week ago. In particular Casey Gramson, our property manager, has been super, and has dealt with all of our requests effectively, and in a timely manner. Always polite and professional, so yes, would definitely recommend!
Thank you so much🙂
5/5
FacebookJust a little note to say how forthcoming and helpful Casey Gramson has been with all things to do with the letting and management of my flat. She's been great and nothing is too much trouble. Very communicative which is what you want and need when letting your property. thanks Casey. Caryl Jones
Thank you very much!!
5/5
GoogleExcellent service! Very helpfull with all of my enquires !
Thank you, Nicolas, for your wonderful feedback! We're delighted to hear that you found our team at Chancellors - Botley Estate Agents helpful with your inquiries. Our goal is to provide excellent service and support to all our clients, and it's great to know we achieved that for you. If you have any more questions or need assistance in the future, feel free to reach out.
5/5
FacebookI do have problems receiving my rental payments on time from one tenant. My account manager is called Emelia. Emelia is polite and methodical in her approach. She is able to give suggestions and possible solutions. She ensures the correct notices are give that protect me. She is prompt in her response and keeps me updated.
Thank you for your kind words, I'm always happy to help
1/5
GoogleTerrible experience, the worse team by far, the letting team office from the renewal all way up to managers, luck of communication, none of them are on the same page NEVER, sending wrong contract for the last 3 months, never respond emails, I've to keep chasing their team,always an excuse with them, paying management fees for them to handle a simple tenancy for more head aches than ever. Do not use this agent, very clear they don't care , time wasted with them, you are way better manage the property by yourself. Definitely a NOT professional letting agency, very amateurs.
Hi Salvatore, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleCormac was so good at communicating and keeping me up to date with the progress of my flat sale. Thanks for your help!
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Botley office has 624 reviews across two platforms: 271 on Google, 353 on Facebook (across the whole business).
Chancellors Botley is rated 4.3 out of 5 across all 624 reviews, and 4.7 out of 5 on Google from 271 reviews.
Chancellors Botley, 11 West Way, Botley, Oxfordshire, OX2 9TJ.
