Chancellors Botley reviews

★★★★★ 4/5

Google

As a review of this branch, I cannot fault the service I have received from both Michael in sales and Ben on the lettings side. Whilst I would not endorse Chancellors as a company, I have realised that all the issues and incompetence I have experienced come from their 'back office' or central teams. Luckily my contacts at the Botley branch are now my 'go to'. Having bought my first house from Michael in 2009, I subsequently let it through Chancellors in Botley too. Being honest, at the beginning the service I received wasn't great, but since Ben Stevens has been my contact, things have improved considerably. Both Ben and Michael are friendly, professional and incredibly responsive, both on the phone and on email. I am now working with them on selling my rented out property, and they have made a potentially complex process quite simple.PositiveResponsiveness

Natasha · 25 August 2021

★★★★★ 5/5

Google

Jess was very helpful, thank you!!

Megan · 20 November 2025

★★★★★ 5/5

Google

Rebecca was so helpful with our property search. She kept us updated as to when viewings were, she showed us around the property and gave us lots of detail. She replied to emails really quickly and always called if there was information we needed. Would highly recommend.

Laura · 26 May 2024

★★★★★ 5/5

Google

Ethan has been absolutely great at helping us find a property to buy. Helpful, knowledgeable, punctual, and genuinely excited about the properties. If you visit this branch, I'd totally recommend speaking to Ethan.

Federico · 19 December 2024

★★★★★ 5/5

Facebook

I have used Chancellors for a while now and there have been some ups and downs but I have found that when you develop a working relationship with a named individual it makes a real difference In particular, Shannon Seymour has done an amazing job in trying to résolve recent issues. She has liaised closely with the tenants, us and the contractors making sure issues were resolved quickly and efficiently. She is courteous and really helpful. I should add that Charmaine Smith was also great!!

Evie · 13 October 2020

★★★★★ 5/5

Google

Charlie Bishop was really friendly, patient with me and very helpful. Thanks a lot

Eddie · 1 August 2025

★★★★★ 5/5

Google

From the moment I showed interest in the house that wanted to rent and started the application the agents were helpful and provided me with enough information. The agent I met for the house viewing whom was Toby Evans always kept I in touch with me and was helpful. I found the process easy thanks to Katy Campbell and Toby Evans for guiding me.

Emillia · 21 February 2023

★★★★★ 1/5

Facebook

Well where do you start. Firstly this is not a reflection on the Sales team. They have been pleasurable to communicate with but little they can do in terms of letting. Office Manager????????? Who ? THE LETTINGS TEAM ARE A JOKE. TIMOTHY IN PARTICULAR!!!!! NO RESPONSE, LITTLE CORRESPONDANCE AND POOR COMMUNICATION. The background. A young couple apply to rent a property. The young lady is 28 weeks pregnant and looking to up size due to arrival and a growing family. Usual viewings etc takes place and an application is applied for to rent a property. All the paperwork etc is submitted and the couple await the response from letting team and landlord after compulsory checks are complete. During this period Chancellors are advising the couple to hand notice of termination to their current letting agreement with another landlord. They DO NOT take this advice until 100% the letting agreement is signed by all parties. This was a struggle as the letting team did not know a particular body part from their elbow. 15 Days after signed agreement an email is received from Chancellors informing the couple that the landlord has withdrawn. NO REASON OR EXPLANATION. JUST AN EMAIL. NO PHONE CALL FROM LETTING TEAM OFFERING ANY OTHER PROPERTIES OR ADVICE!!!!! JUST AN EMAIL. There is now a young couple 28 weeks pregnant having handed in their Notice to terminate soon to be homeless. GREAT WORK CHANCELLORS!!!!!!!!!!

David · 9 August 2020

★★★★★ 1/5

Facebook

Chancellors asked several times to come and update the valuation on our property. We arranged for 1400hrs today. At 1410 nobody had arrived and so I called the office ….. 1st lie - I was told that I had cancelled the appointment by the lad who answered the phone, no I hadn't, why would I be ringing to find out where Chris was? 2nd lie - Oh we tried to ring you several times this morning to check you would be in......that's strange as I was in all morning and have no missed calls!! Its better to tell the truth than to try and come up with pathetic excuses which can be checked. I have told them I have no faith in them and to take me off their books. Very disappointing service after my wife and I spent hours tidying the inside and outside of the house.

Kev · 11 March 2020

★★★★★ 5/5

Google

Jessica provided fantastic service with a really friendly positive attitude!! Highly knowledgeable and extremely helpful!! Highly Recommended!! :)

Alexander · 22 July 2026

★★★★★ 5/5

Google

I would highly recommend. Wish I'd not bothered with other agents. They are professional and respectful, they put you as the seller first and don't push anything at you. The agents are highly professional.

Emma · 25 March 2026

★★★★★ 5/5

Google

We were incredibly impressed by chancellors agent.outstanding communication, professional and reliable. Ethan at chancellor was exceptional throughout our home purchase.His market …

Shabeena · 22 June 2026

★★★★★ 5/5

Facebook

I was assisted by Amy Midlane and Leisa Copper to rent my new home and both have been fantastic from start to finish, super friendly, really helpful and kept in touch every step of the way checking in with me, making sure I understood everything. Leisa went above and beyond to help me get together everything I needed for the references and took time to make sure I could do everything I needed to before I move in. And Amy made sure everything went through without any issues. I've been really impressed and would definitely recommend Chancellors on the basis of this experience.

Sophie · 5 November 2019

★★★★★ 2/5

Google

During the time we dealt with Arabella at the Botley Lettings branch, we enjoyed very prompt and professional service - she is friendly and very good at her job, when there. HOWEVER, a failure to hand over to anyone competent when she went on holiday (without letting us know in advance) meant that we spent a couple of stressful weeks chasing up different arms of the centralised Chancellors machinery, over the phone from Australia. This was extremely frustrating, and when we finally managed to get a tenancy agreement produced, it ignored one or two minor terms that we had agreed upon in advance. Although the issues we encountered were mainly due to poor communication through the central system, it is true that, had Arabella personally ensured that there was someone who knew our file well with whom we could liaise, then we would not have had such difficulty. Not ideal when you've paid £480 in fees!

Matthew · 28 July 2019

★★★★★ 5/5

Google

Tobias Ayres was very friendly and had a positive attitude during our viewing. He is made the experience pleasant. We appreciated his willingness to help and his warm demeanour.

Sarah · 19 December 2024

★★★★★ 5/5

Facebook

I cannot say enough good things about Chancellors in general. We have been customers of theirs since 2003 and have always enjoyed excellent personal service from them. They have always gone that extra mile - that's why we've stayed with them so long and will continue to support them. Of particular note is the long-suffering and endlessly patient Mary Hughes who puts up with demanding clients such as ourselves! She really pulls out all the stops to make sure we secure the best options, and she is incredibly quick and efficient in dealing with issues. Thanks Mary for all your hard work. And well done to Chancellors in general for your excellent service. Here's to many more years.

Sonya · 19 July 2019

★★★★★ 5/5

Google

I met Ethan while looking for a property in Botley and was impressed by his energetic and enthusiastic approach. He listened well to what I needed and offered helpful suggestions. Looking forward to working with him further!

Katie · 20 February 2026

★★★★★ 5/5

Google

We met Jessica yesterday to show us round a bungalow, she was very informative about the bungalow answered every query we had. She was a real professional. It was a pleasure to meet her, and she made us feel so relaxed. Hope we meet her again.

Georgina · 8 August 2026

★★★★★ 5/5

Google

Tom arranged a property viewing for us at short notice. He was very friendly, helpful and knowledgeable about the property, answering all our queries. I would recommend Tom and Chancellors agency if you are looking to buy a house in the area.

Jennifer · 26 April 2024

★★★★★ 5/5

Google

We have a great experience of using the service of Chancellors in Botley in our property finding. Special thanks to Katy who is so helpful and nice in handling our viewing and application.

Shuya · 22 September 2024

★★★★★ 5/5

Facebook

Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 4/5

Google

Ethan was excellent throughout our buying process - personable, knowledgeable; open, transparent, and prompt in all of our communication. He committed our circumstances & needs to memory and actively recommended properties that would have been a good fit. We are v grateful for his generous help.

Peter · 31 May 2025

★★★★★ 5/5

Facebook

Id like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!

Hannah · 14 September 2017

★★★★★ 1/5

Facebook

Dear Chancellors team. we are extremely disappointed with the situation which resulted from your negligence. We moved in to an apartment managed by you with a car park run by a private company. You were supposed to provide us with a parking permit for a space in that car park (as it is included in the rent) but you have not. As the move in date was Friday afternoon and we had to wait until 7pm for the cleaning company hired by you, we could not contact you about that issue over the weekend. There was nowhere else to park outside the premise so we parked where I was supposed to and received two parking tickets on separate days as a result of that. I called you about that fact and it took you a week and a half to provide me with a replacement permit. We felt that it is unfair for us to pay the fine since we had the right to park there. First we appealed to the parking management company trying to explain the situation and highlighting the fact that I had the right to park from day one… without any luck. In this case we expect you to refund us a total of 120 pounds for the parking tickets as they were a result of your negligence. When presented with our position in a telephone conversation your answer was - “We are sorry for the resulting situation but there is nothing we can do about that. You will have to pay it yourself”, without even explaining why! We don’t feel that is right. It was your responsibility to ensure that we receive the permit on the day of our move in. When we called about it being missing you were not aware of that and explained that it seems that the previous tenants did not hand it in. To our knowledge the apartment was made vacant on the 16th of June giving you two weeks to become aware of the missing permit. In any case we expected a higher standard from a large and renowned company like Chancellors and certainly better customer service. We sincerely hope that you will reconsider your stance on this matter and improve our perception of your standards.

Kamil · 24 July 2017