Trusted Agent profile · Botley, Oxfordshire
Verified
★★★★★
624 reviews across 2 platforms
11 West Way, Botley, Oxfordshire, OX2 9TJ
Part of Chancellors, see every office.
Chancellors's office in Botley, Oxfordshire, at 11 West Way, is rated 4.3 out of 5 across 624 reviews on two platforms, including 271 Google reviews rated 4.7.
Every review we hold for the Botley office, from every platform, shown as written. First names only.
5/5
GoogleI recommend referring to this agency and lovely guys!
Thank you Maryam for giving our Botley branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
FacebookRecommendation for Jenny Dowden for her professional conduct and caring demeanor. She has been highly attentive and swift-acting throughout the process of me letting my property. She clearly takes great personal pride in delivering the best level of service possible and is a real asset to the Chancellor's team.
Thank you for taking the time to share your positive experience of letting your property. We will be sure to pass on these kind words to Jenny Dowden, of whom we know will be very happy to hear this.
5/5
FacebookHad superb support from Becky Chen during our house sale and purchase. She was supportive, helpful and kept us up to date during the entire process. Thanks Becky for all your help! :-)
5/5
GoogleHugely grateful for Cormac's great support throughout our selling process with Chancellor's Botley. Great communication and care throughout, always available, responsive and ready with good advice and guidance. Much appreciated!
Thank you for leaving us this great review Ryan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleI have been dealing with Benjamin at the Botley office and i couldn't be happier. He has been very professional and responsive and has delivered what i needed. I'm looking forward to working with Ben going forward. Regards PriyaPositiveProfessionalism
Thank you Priya for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleThank you Ben and Oliver for brilliant service, professionalism and dedication! They have helped me to achieve what felt like the impossible. Am very grateful for all their hard work.
5/5
FacebookEmma Keeley has been extremely efficient in resolving a minor issue. Her problem solving skills are excellent and she is always courteous, logical and efficient. A super asset to Chancellors. Well done Emma
5/5
FacebookCan't thank Neil Ballard enough for his hard work and commitment to excellent customer service from looking at houses to exchanging contracts. If we ever move again we will be working with Neil.
5/5
FacebookWe have recently bought a house via Chancellors Botley branch and have much appreciated the help of Charlie Luckett, who showed us around a number of properties, followed up on viewings efficiently, and responded to our phone calls and queries quickly. He was always cheerful and positive, while being open about any issues which might arise. All the staff in the branch appear to work very hard, and we're very helpful about fitting in viewings for us at convenient times.
1/5
GoogleOur experience as prospective buyers with the Botley branch (not other branches) is that they took a significant amount of time to (or wouldn’t) respond to emails, and when called, would say that they would get someone to call back, but this never happened.
Hello, your feedback is important to us therefore please contact us at customercare@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
1/5
FacebookAbsolute shambles. I wish I could take the stars away. They do nothing apart from robbing people without giving the service. Started with Daniel from the Sunbury office who promised us of great customer service and communication. Daniel along with his team at sunbury hardly communicated and their specialist team had no clue when they spoke to me over the phone. A sale that would normally take couple of months took over five months to complete. When I layed the frustation out to the senior directors they first asked me to pay their fees. Once I paid the fees they just told me to that there is nothing they can do. Plz plz plz do not deal with this company. You will regret your decision for ever
5/5
GoogleRhys worked hard to help me to find suitable houses, listening well to my requirements and making mutually viewing appointments.
Thank you Maggie for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookWe have had the pleasure of dealing with Jayne Morris originally from the Kington branch, who helped us almost 2 years ago with our rental search. She had ideas and inspirations for us, before we even moved in. Nothing was a problem and she would always plan to see us, for viewings, when convenient with myself and my partner. Since we have lived here, Jayne has always gone above and beyond with helping us and sorting any problems out, highly recommended.
5/5
FacebookI was delighted with the excellent service I received from Declan Hartigan at Chancellors. I called one morning on the off chance there were any vacant properties to view that afternoon and he arranged a viewing within a couple hours. I loved the property and was able to make an application in minutes. The entire process has been smooth as Declan has kept me well-informed and immediately answered any queries I've had. Also, the entire process was completed within a week! The help and efficiency I have received from Chancellors has taken the stress away from moving house!
5/5
GoogleArabella Wiltshire is an excellent Property agent. She is very thorough, polite and resourceful. She has made renting out my property a smooth process and I highly recommend her.
1/5
FacebookI rent a flat via Chancellors and I have not seen people more UNPROFESSIONAL in my whole life. They only care about taking your money at the beginning of the process and making up ridiculous excuses to keep the money of your deposit at the end. NEVER AGAIN!
Exactly our experience too. I would never ever deal with this estate agent again. Absolutely disgraceful the way they treat tenants.
5/5
GoogleGood experience with Rhys, who was timely in showing us the viewings and also recommended properties to view swiftly. Would recommend.
Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookGeorgina Marshall has been excellent over the past few weeks on a number of deals. She's efficient, makes sure matters are progressing and is friendly and approachable. A real credit to Chancellors.
5/5
FacebookAs a contractor working with Chancellors has been great the refurbishment dept and property managers are friendly and helpful. Casey Gramson and Elysia Phillips have been fantastic to work with. They help greatly to get jobs completed, relaying information to Landlords and tenants.
Thank you Nicola!
1/5
Facebookwith advice asking us to market our house at over 30k less than value, plus a lack of competence, we regret ever signing up with Chancellors. waiting for the contract to end so we can go with more competent estate agents.
Thank you for reaching out to us Wayne, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to chris.gray@chancellors.co.uk. Thank you.
1/5
Facebookabsolutely appalling service. i cancelled the contract with them within the 14 days period due to a change in circumstances. they never even visited the property to take photos and it was never placed on rightmove. what followed was 4 months of debt letters, demanding paying costs. now been sent a county court letter. completely ignored when i challenged the costs, taken off in under 7 days. disgusting level of service. NEVER use this agent.
5/5
FacebookWorked with Oliver Marsden and couldn't really ask for more. Efficient, responsive and helpful. Have worked with plenty of other estate agents who could learn a thing or two from Oliver!
5/5
FacebookRob Webb has been the property manager for my property. His manner is very friendly and helpful, and he has dealt with any issues quickly and efficiently.
5/5
FacebookShannon Downey has been helping me with a rental property in chieveley, she has been very processional, extremely helpful and a great help during the last week. Thank you Shannon!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Botley office has 624 reviews across two platforms: 271 on Google, 353 on Facebook (across the whole business).
Chancellors Botley is rated 4.3 out of 5 across all 624 reviews, and 4.7 out of 5 on Google from 271 reviews.
Chancellors Botley, 11 West Way, Botley, Oxfordshire, OX2 9TJ.
