Chancellors Botley reviews

★★★★★ 1/5

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Your company overcharged me. The outstanding amount was £91.20 but I calculated as £61.18 so the difference is approximately £30. It's not the amount that I'm concerned with, but how you deal with your customers. It's not right that you agree a fee with me then go back on your word! You didn't reply to my email and sent another invoice demanding £91.20 without disputing my calculation which was agreed with your letting management! Not replying to my calculation and then threatening me with legal action is absolutely disgraceful, so this review is justified.

Richard · 25 November 2020

★★★★★ 5/5

Facebook

Would just like to say a big thanks to Nathan at the Aylesbury branch for all of his help and hard work, he has been very efficient and understanding. Me and my boyfriend are both very pleased! Thanks again!

Leah · 19 November 2016

★★★★★ 5/5

Facebook

Jordan Liepa Client Development Advisor is incredibly polite and very easy to talk to him,Very quick to respond to any of my queries and sorts out any problem we may have immediately, Would highly recommend

Alexa · 3 November 2019

★★★★★ 5/5

Facebook

Austyn Is absolutely fantastic. Since we walked through the door any issues we’ve had (and there’s been a few! ) Austyn has sorted them out so quickly and promptly and kept myself and my partner up to date with all developments. His friendliness and professionalism really does put me at ease!

Sian · 27 September 2019

★★★★★ 5/5

Google

Elizabeth was very friendly and helpful in discussing potential changes we could make to the house we were viewing. Even though we were under time constraints she didn't make us feel pressurised, which we appreciated!

Becky · 2 September 2019

★★★★★ 1/5

Facebook

Very poor estate agents, takes ages to arrange viewings, agents don’t know important details about the properties so just talk about themselves the whole time, the lie about market interest in properties to try and rush you into a decision, will be avoiding and properties for sale that they are the agents for

Justin · 14 May 2018

★★★★★ 5/5

Facebook

I recently registered with you and I must say the customer service I received was excellent. Lauren Fell, Charles Allen and Kate Coleman were particularly helpful in my plight to find a property. Well done guys great team.

Pamela · 10 November 2016

★★★★★ 5/5

Google

The service is great. It is fast and professional.

Jun · 25 July 2024

★★★★★ 5/5

Google

Special thanks to Arabella,very helpful from the first time,she helps us to take the property in half of the time than we expected,excellent communication and always available and polite.highly recommended Top estate agent Gianluca and Verdiana

Gianluca · 30 July 2018

★★★★★ 5/5

Google

I recently rented a flat through this Branch. Arabella Wiltshire was very helpful and effective in responding quickly to queries, organising terms for the contract and keeping me updated as the tenancy application progressed.

Matthew · 28 July 2019

★★★★★ 5/5

Facebook

my experience with Chancellor's has been great so far,they are very helpful and their customer service is always excellent, Sean Randall deals with my property when I have a problem and is always quick to get back at me with a solution. great job at everyone in the Slough branch!

Jorge · 23 July 2019

★★★★★ 5/5

Facebook

I worked with Chancellors for more than 3 years and i had a good experience, specially with Nathan Than, he helped us a lot. Thank you Nathan for your support!!! You are doing a great job!!!

Duta · 6 December 2017

★★★★★ 5/5

Google

Really good experience with Tom, prompt responses and went out of his way to fit in some viewings for us.

Josie · 30 November 2023

★★★★★ 5/5

Google

Alice was wonderful at putting my mind at ease during our sale. She kept me thoroughly informed and up to date every step of the way. It was a pleasure dealing with her.

Stephanie · 28 July 2019

★★★★★ 1/5

Facebook

Poor communication. Slow at getting things done. Don’t come back to you. Bad photography and then when we tried to exit our contract under the cooling off period they told us this was not relevant as we signed online and not in person!!! Would never recommend anybody to think about using them. Very unprofessional company. Very bad experience. Utterly disgusted with the company as a whole. So we had no viewings the whole time it was marketed. and now they are trying to sting us for £400!!! This has left a really bitter taste in my mouth. I know a lot of people in the area looking to sell and will definitely not be recommending you to anyone. They also left a full blown photograph of our 4 year old daughter online on the details and wondered why we asked for the property details to be removed from the website !!!

Kirsty · 12 October 2019

★★★★★ 5/5

Google

Rhys provided a professional and courteous service. Any questions were answered diligently with additional details provided promptly via follow-up emails or phone calls.

Paul · 19 August 2023

★★★★★ 5/5

Facebook

It’s a shame to read so many poor reviews when I have received excellent service from my property manager Tegan Ellis who has been trying to help sort out a repair for an oven. She has been incredibly helpful, polite and got the job done.

Sarah · 3 October 2020

★★★★★ 5/5

Google

We have dealt with Chancellors Botley twice in the last few years: to purchase our property and more recently, to rent it out. We have always found the staff in their office to be extremely helpful and professional, and just as importantly, very friendly. Arabella Wiltshire, the Lettings Manager, has been an absolute pleasure to work with and has successfully secured good tenants for the property within our required time frame. She is always extremely helpful, works hard, and has been a fantastic person to deal with. Would highly recommend the office and Arabella in particular.

Jenny · 28 July 2019

★★★★★ 5/5

Google

From the outset, we felt at ease dealing with both Michael and Charlie. At the beginning of the process, we were accompanied by Charlie on a number of inspection visits to the property. He dealt with us patiently and was well informed on the issues we raised with him regarding the ownership and recent tenancy history of the property. Following our surveyor’s visit and report, we were given further extended access to take measurements and carry out our own inspections. Concerns following this stage were conducted promptly via email so that there were no misunderstandings. The price we settled on was the result of a proper ‘to-and-fro’ negotiation which was conducted by Michael. We are very satisfied with the agreed price. Living locally to Chancellors, we were able to walk into their offices on occasions without appointment or invitation; we always felt welcome. Finally, the information we received throughout the whole process was both accurate and relevant, and all in all, we are satisfied with the very professional service of Charlie and Michael.

ANN · 28 July 2019

★★★★★ 1/5

Facebook

The worst Estate Agents I have ever dealt with in 10 years. So unprofessional and no one seems to have the slightest clue. I am constantly chasing for updates and reports that are outstanding. I am confused as to what I am paying for. Would definitely not renew my contract.

Sima · 4 March 2018

★★★★★ 1/5

Facebook

Very dishonest and unprofessional letting agents - possibly the worst of all. They have no clue what they are doing. Being a landlord for 10 years, I have never seen anyone like them and would definitely avoid them at all costs. Unfortunately, I had to learn it the hard way which costed me 2 months rent and loss of personal time chasing rent arrears from a tenant all because of their fault which they agreed to but gone back on it and denied to pay the losses.

Nagesh · 25 June 2019

★★★★★ 1/5

Google

I would never buy, sell or rent a property via this company - they are an absolute disgrace to the industry- avoid

Lian · 22 August 2023

★★★★★ 1/5

Facebook

I have genuinely never encountered such bad customer service. Once an offer accepted they literally don't care about their clients. They don't keep in contact or chase up the buyers and they hand you over to a separate office so noone seems to know what's going on.

Victoria · 26 September 2019

★★★★★ 1/5

Facebook

Absolutely horrendous. If you're ok with breach of data protection and disclosure of your personal finances to your ex-husband, hey, go with Chancellors. They are SO inept, unbelievably arrogant, inordinately incompetent and even with numerous court demands, they refused to engage. At your peril.

Optimo · 22 September 2020