Trusted Agent profile · Botley, Oxfordshire

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Chancellors Botley reviews

4.3

★★★★★ Great

624 reviews across 2 platforms

11 West Way, Botley, Oxfordshire, OX2 9TJ

Part of Chancellors, see every office.

Chancellors's office in Botley, Oxfordshire, at 11 West Way, is rated 4.3 out of 5 across 624 reviews on two platforms, including 271 Google reviews rated 4.7.

Google logo

4.7 / 5

271

Reviews on Google

This office

Facebook logo

3.9 / 5

353

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Botley office, from every platform, shown as written. First names only.

5/5

Facebook

Been managed for around a year, Francesca is great!

Oliver · 28 October 2019

Agent replied

Thank you so much!

4/5

Facebook

I just wanted to give a massive thank you to Lewis Stacey from the Abingdon branch. He has been dealing with our move and I could not fault him in any way, such lovely people as well. Thank you again. Kind regards, Sharna Dixon.

Sharna · 13 October 2017

5/5

Google

Arabella was extremely helpful and understand. She went out of her way to find a couple of properties for me within the area and price range I was looking for and ensured I could view all the properties together. Highly recommended

Simon · 28 July 2019

1/5

Facebook

Waiting over a week for a viewing when I am a cash buyer is unacceptable. So is insisting on a BAFO on one house today and not enabling me to view the possible alternate. Staff have little or zero knowledge of the house you are viewing. All In All very very frustrating !!

Daryl · 28 November 2020

Agent replied

Thank you for bringing this to our attention Daryl, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.

5/5

Google

Excellent estate agents! We rented a property in Botley through Chancellors, and Arabella has been very professional and made the entire process from the initial property visit to the handover of keys very smooth. We can only highly recommend them!

Fabian · 28 July 2019

1/5

Facebook

They misplaced the keys we returned and now almost 2 weeks and still no check out inventory done. The owner has moved in and is living at the property... so any damage caused now will likely be blamed on us... no clue when/if my £2k deposit will be returned. No one ever calls you back. Would not recommend

Claudia · 9 May 2018

Agent replied

Hi Claudia, thank you for taking the time to write a review. We are sorry that you have felt cause to rate us 1 star. Please could you contact us at seniorsupport@chancellors.co.uk so that we can investigate this for you? Many thanks.

5/5

Facebook

Once more, a very positive experience with the change of tenants in my flat. First class service, all very thorough and professional. Joanna has been excellent value throughout and I am very grateful to her, particularly being 8,000 miles away...

Rachid · 26 July 2019

5/5

Facebook

Sophie Taylor was an excellent help in organising the letting side for my property in headington, she was very helpful and easy to talk too and would highly recommend chancellors to let out any property. Thank you again Perry and Dawn lewis

Dawn · 18 April 2018

5/5

Facebook

April Montagna existing landlords and future one's I would highly recommend April for her prompt attention in dealing with any issues you have she is very efficient and knowledge. A great asset to Chancellors well done. keep the good work up .

Michael · 28 March 2018

1/5

Facebook

avoid them!! two viewings arranged with them. one in Oxfordshire and one in Wiltshire, but agents did not show up at all. made us to drive 1:30 hours and realising the house is under offer since a month ago. would not be looking to buy a house if being advertised by them.

Sam · 9 August 2020

Agent replied

Hi Sam, we are sorry to read of your issue. Please contact us directly on directors@chancellors.co.uk. We will be happy to help and look into the matter for you. Many Thanks

1/5

Facebook

For 8 MONTHS I have been begging these morons to get several issues sorted with the home I rent. I AM STILL WAITING! I can honestly say this is the worst estate agents I have ever had the misfortune of dealing with. It has been one disaster after another with them.

Kimberley · 18 September 2020

Agent replied

Hi Kimberley, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

5/5

Google

I can't recommend Michael and the Botley Chancellors team highly enough. Their approach was thoroughly professional and very considerate throughout the process. Micheal in particular helped us wade through some very sticky legal treacle in the final stages.

Neville · 28 July 2019

5/5

Google

At a stressful time, the Chancellors team did an excellent job, from helping me to find a property to communicating with and supporting me throughout the purchasing process. Charlie Luckett was particularly helpful - friendly and professional throughout.

Al · 28 July 2019

5/5

Facebook

Chancellors were fantastic when assisting our search in finding a property. Very efficient and great customer service from searching for the property and all through our tenancy. Many thanks to Adam Lewis at the High Wycombe branch for all his help!

Claire · 12 November 2016

5/5

Facebook

Excellent experience dealing with Chancellors. Important decisions such as buying and selling houses are not easy to deal with. Neil Ballard made our experience a pleasure. He was helpful from the outset, really attentive to our criteria and surpassed our expectations.

Barry · 1 November 2016

5/5

Facebook

I have been dealing with chancellors in newbury and Declan Hartigan has helped me throughout my whole property search. He was great, always replied instantly to my emails and was very professional throughout the whole search for rented accommodation. I now have a move in date and will 100% recommend chancellors to everyone!! Thank you all :)

Charlotte · 31 October 2016

Agent replied

Thanks for the review Charlotte!!

5/5

Facebook

I came in to the Aylesbury branch and was dealt with by a man named Harry Price he was fantastic very funny and very helpful. Gave me all the information I needed and will be using them again. Thank you Harry

Karen · 31 October 2016

1/5

Facebook

The worst experience I ever had!!!! I view the flat, had to travel all the way there to check, but I was happy because I liked it. I said that I will take it, I spent 4 days filling different forms, making “rent passport”, going through the checks and only when I started to ask how my application is going they said that someone else rented. Really?? I refused going for another viewings, I refused applying for other flats that I saw from another agencies!!! I would never ever recommend this place!!!!

Karolina · 20 March 2021

1/5

Facebook

We had the worst renting experience in the UK. Chancellors agency lied to us for getting a few stuff done in the flat before signing the contract, they never discussed those things with the landlord, we signed the contract and moved in and the flat was not professionally cleaned and not freshly painted as stated in the contract. They didn’t care about these problems saying it’s landlord fault and letting us to deal with the problem. On top of it at the beginning of the conflict they seemed to take our part asking the landlord to respect the contract but after a phone call between the landlord and manager Riley Drake-Smith they changed their mind and jump on the landlord side (who breached the contract) advising us if we don’t reach an agreement with the landlord to search for a new property. So because of the agency and their dishonest actions, in full pandemic, before Christmas, we had to search for a flat and move again, even though we’ve just moved to that property. So they didn’t care about us one second and they think it’s a normal thing to move house every month just because of their poor services, lies, unprofessional and dishonest behaviour. I would not recommend to anyone this agency. The whole experience was a nightmare.

Roxana · 9 February 2021

5/5

Facebook

I tell you what! Stephanie was tip top fantastic in helping me in my search for a rental property in oxford, can't sum up how helpful she was and just want to say thanks again if you read this! x

Jimmy · 8 December 2016

5/5

Facebook

I would like to say a big thank you to Emma Aquino for being very helpful and organising our new kitchen floor being laid. Really happy with it. She is also very quick to answer any queries we have.

Liz · 17 January 2018

5/5

Google

Jude provided great service, was very pleasant and helpful. She is clearly very knoedgeable and was able to provide useful advice and suggestions.

Louise · 30 November 2023

Agent replied · 30 December 2023

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

At a stressful time, the Chancellors team did an excellent job, from helping me to find a property to communicating with and supporting me throughout the purchasing process. Charlie Luckett was particularly helpful - friendly and professional throughout.

A · 22 August 2018

5/5

Facebook

Phoned up with a general query regarding getting a mortgage and spoke to Paul Folley who was really helpful! Really happy that they are open a bit later as well so I could reach them outside of work hours!

Steph · 19 September 2017

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Chancellors Botley

How many reviews does Chancellors Botley have?

Chancellors's Botley office has 624 reviews across two platforms: 271 on Google, 353 on Facebook (across the whole business).

What is Chancellors Botley's rating?

Chancellors Botley is rated 4.3 out of 5 across all 624 reviews, and 4.7 out of 5 on Google from 271 reviews.

Where is Chancellors's Botley office?

Chancellors Botley, 11 West Way, Botley, Oxfordshire, OX2 9TJ.

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