Bairstow Eves Boston Sales reviews

★★★★★ 5/5

Trustpilot

Absolutely fantastic team at tamworth.

Absolutely fantastic team at tamworth.I've corresponded with dec and bethany throuout my time with them.What can I say:Poor bethany has been so helpful at every step of the way, I bombard her with questions and she always has the answer and patience with me ha ha 😂.Dec is cool and calm and explained the process in a way I could understand.👍Any time I've needed to speak to Beth she always contacts me back.Always on time for viewings with a friendly happy face.Definitely the place to sell your home, you get a bonus bestie with every sale. 😉.Xxxx

Stacy · 3 May 2023

★★★★★ 1/5

Trustpilot

Romford Branch - (Mostly) lovely people, useless organisation

The positives - the majority of the staff are actually nice, apart from someone who claimed to be the manager. He complained about his own staff to me when someone had been off ill and dismissed any responsibility for fixing the poor service we received, asking for sympathy himself instead.The main issue is that when staff are off, nobody takes over their work. Nobody tells you they are off. So if the person responsible for your sale is off, nothing gets done. It takes lots of chasing to get a call back, so you are left with no progress being made for long periods of time.There were some issues with our sale because of difficulties that the buyer had with the mortgage provider. The buyer used a mortgage broker with Bairstow Eves, so I thought this would have been easy to fix, but it didn't help smooth the process at all, and each phone call ended up being a long chain of relayed messages with little to gain, and things only progressed once I asked the estate agent for the contact details of the mortgage broker, spoke to the mortgage broker, then found the details of the valuer from the mortgage lender and spoke to him directly. This feels like the sort of thing I was paying Bairstow Eves £3600 to do for me.This wasn't an isolated incident, and the same issue was repeated with dealing with issues with the EWS1 form, where after waiting for weeks with no movement I suggested calling the company who was responsible for the certificate, upon which the issue was resolved promptly. Again, this felt like the work I was paying someone else to do for me.Overall, I put in far too much work to justify a £3600 fee. Coupled with the rude emails I received from Countrywide chasing an AML fee that hadn't been paid because initially they had failed to invoice my solicitors, so my solicitors only knew the commission due through me, I would run like hell away from any Countrywide Estage Agents if I ever needed to sell a property again.(Mostly) lovely people, useless organisation.

Matthew · 2 May 2023

★★★★★ 5/5

Trustpilot

Exemplary team at Bairstoweves

The team at Bairstoweves in Billericay were absolutely brilliant , professional, thorough, followed through on delays involving solicitors, surveyors and all areas of our buying and selling , and kept us informed weekly !Both our buyers and ourselves had issues with the speed ( tardiness ) of our respective legal and financial people but Bairstoweves stepped in quickly and timely to bring our sale to a conclusion . I cannot praise or recommend them enough! We will certainly be using them in the Future . Thankyou Billericay Team you were exemplary.

Lesley · 25 April 2023

★★★★★ 5/5

Google

We had a wonderful experience with one of the estate agents, Tyler. He answered any questions we had & was very knowledgeable on the house we were viewing. He’s also a lovely guy too! Thank you Tyler!

Courtney · 28 January 2024

★★★★★ 1/5

Trustpilot

I sold a house, overcharged for fees, headache

L I sold a house and they over estimated the fees and tried to charge me 8 grand. They are dirty don’t touch them. They have very good lawyers as well that will play the game. Avoid this headache.

Paul · 15 July 2026

★★★★★ 5/5

Google

Great communication never failed to return calls good sound advice through all sales and letting processes highly recommended . Amy and Ola special thank you also Jo from lettings and the rest of the team at Boston. Thank you Mark

Mark · 25 October 2023

★★★★★ 1/5

Trustpilot

One star because no stars is not an…

One star because no stars is not an option. If you want to let a property and then chase your own money for the next year, Bairstoweves is the place to go. You will not be told when your supposed to cash in your rent or what the process is when your tenants don’t pay, you will just be left guessing. All of that for a steap management fee. @Bairstoweves, Breach of contract is the term I guess.

Lavinia · 8 May 2023

★★★★★ 5/5

Google

Tyler was great at letting me know what was on the market, and for keeping in touch whilst a house I wanted was on the market when mine was waiting to sell. Thank you.

Sam · 27 February 2024

★★★★★ 5/5

Google

Can't fault the way we were looked after. We were kept informed all the way through. I'm sure we weren't the easiest clients but Ola was extremely patient and nothing was too much trouble. Would definitely use again.

Janice · 29 November 2023

★★★★★ 5/5

Google

Big thank you to Amy for showing me round the house. Was great service, very easy to get In touch when required. Much appreciated :)

Kane · 26 July 2024

★★★★★ 5/5

Trustpilot

Excellent service at Bairstow Eves Sanderstead

We purchased a building through Robin and the team at the Sanderstead branch of Bairstow Eves. It was a long, drawn-out legal process lasting several months. Robin kept in touch with us, let us keep seeing the building so we could work out how we would update it, and whether the building was empty, and check that the pipes hadn't burst as the tight sellers had turned off the heating. He even showed us a similar building that was finished to help us visualise how the house could look when it's updated.Robin and the team exceeded our expectations - which is very rare! Bairstow HQ - give that team a pay rise!

Honeysuckle · 25 January 2023

★★★★★ 5/5

Trustpilot

Amazing customer support

Im very pleased and really grateful for all the support and attention provided by the Bairstoweves Leytonstone team.For the second time in 4 years, I have to say that this team are really something else. Thank you so much Mark Hughes, Mesba Uddin and Bairstoweves for all the attention, kindness and support.I really appreciate all of your work and dedication to make what I really needed to happen. God bless!!!

Luciano · 3 November 2023

★★★★★ 5/5

Google

Peter was wonderful to deal with he’s friendly professional and makes everything at ease. Peter did a fantastic job at reassuring us when things nearly got stressful and I’m pleased we dealt with him. Thankyou so much peter

Emily · 25 October 2023

★★★★★ 5/5

Trustpilot

A great experience made possible by Shanna Seaton.

Shanna Seaton made our experience looking for the perfect family home hassle free. Shanna went above and beyond to show us the property after hours at a time that was convenient for us. Shanna kept us informed of the process at all times and insured that everything fell into place timeously. We received the keys for our property a few days ago and could not be happier. Thank you Shanna for your great service! Regards Andre Myburgh

André · 14 April 2023

★★★★★ 5/5

Trustpilot

I want to give a glowing review for…

I want to give a glowing review for Chrissie Thompson …. My brother had a house fire and I was trying to sort him a rented accommodation out for Christmas…. It has been a long and stressful 3 weeks until I spoke to Chrissie …. In 3 weeks she is the only letting agent to call me back and was so helpful and supportive in trying to deal with the insurance company the claims department the rapid relocate people …. So as you can guess there was a lot of phone calls back and forward …. Chrissie was so patient with me and guided me through so emphatically….. So thank you Chrissie you are a massive asset to your company…. Have a great Christmas and the best for the new year

Clair · 20 December 2022

★★★★★ 5/5

Trustpilot

Claire Reene of Folkestone branch was a…

Claire Reene of Folkestone branch was a pleasure to deal with, property valuation was spot on; found a buyer pretty quickly and she worked hard to get completion of the over the line when solicitors were slow and unresponsive.

Trudy · 12 June 2026

★★★★★ 5/5

Google

We are due to market our house with Bairstow Eaves Boston branch, the service and advice we he have already received from Owen and his team has been excellent. This has given us much confidence in how our sale will be handled. Would strongly recommend. Thank you.

Christine · 25 October 2022

★★★★★ 5/5

Google

Excellent service from Ola and Morgan took a while due to a buyer pulling out at the last minute but they found another buyer and got things moving again quickly . Just one criticism do not use there preferred solicitors Talbot Law just google them and read the reviews ,unfortunately I still have to deal with them on Monday morning after the sale went through on the Friday due to my funds not being paid into my bank account they truly are shocking .

Martin · 29 December 2023

★★★★★ 5/5

Trustpilot

Excellent experience with the South…

Excellent experience with the South Woodford branch. Itayi, Hayley and Alicia were super helpful and responsive to all our communications and kept us guided and informed throughout the entire letting process from the very start to the finish. We just moved in to our new home and Itayi was there to meet and greet us and explained everything clearly. The whole experience was fantastic and Itayi and team are a real credit to Bairstow eves. This is first time we’ve used this agent having having dealt with other letting agent/companies in the past. Bairstow eves have raised the bar high in this industry - we can only highly recommend them to others.

Zubair · 29 August 2022

★★★★★ 1/5

Trustpilot

Had the following experience with…

Had the following experience with Bairstow Eves Rainham branch- Great staff (Demi was superb) and process seamless, she was the shining star.However, the gaping hole is that they made it as if i had to use their chosen Conveyancer, making it seem mandatory and saying it was a seller requirement, which wasn't the case, its just a sales tactic. I decided to follow their recommendation and was to be charged 2200, only to be charged 3,300 GBP later, for the purchase. I could have used another Conveyancer and paid 1600 for even a better experience.The legal firm they recommend is Countrywide Solicitors - I BEG YOU, PLEASE FOR GODS SAKE DO NOT USE THEM, THEY ARE CRAP AND SLOW.Buying a house is fine from them, but do not take any of their recommendations from them for legal work, it was a fricking sham and robbery.

Jewel · 23 August 2022

★★★★★ 1/5

Trustpilot

South woodford letting team

Called regarding a property to rent from them at 9.37 And was arranged for 13:45.Called them back at 10:37 asked for viewing confirmation and the address as i was traveling from far. Gentlemen responded that confirmation will be send to me shortly and he confirmed the viewing once again with me. I had nearly 2h traveling time so i left and got to the area ( had no internet underground). There was not confirmation email yet, called the office about 10 times and no one picked up. Since i was there i followed right move address got to the road and saw another person waiting to view.I explained to the agent there and got refused to see the property as there was no booking. After waiting for 35 min in there by the property since the other agent was trying to get in touch to the person who booked it i left. about 30 min after i got a phone call from the person who booked the viewing saying oh the tenant didn’t want to do more viewing. I replied at least I should’ve received any email or call to say oh Its been canceled. He replied when u don’t have confirmation email why did u come? Yes after 2 times confirmation of the viewing on the phone i should’ve thought they would played me and waste my time.This agency? NEVER again.

Sanaz · 16 August 2022

★★★★★ 5/5

Google

Already having a property let and managed by Bairstow Eves with outstanding performance from Lettings Manager Jo Burrell we have just passed another property to let to Bairstow confidently knowing that we would get first class service from Jo and the process would be stressless. Jo kept us up to date with the whole process from contracts to placing tenants. Any queries I might have had by e-mail or phone were dealt with efficiently and promptly. Highly recommended

Carol · 28 January 2024

★★★★★ 5/5

Google

Amazing service for the whole chain especially from Morgan. We purchased a house through them and they were the most well informed in the chain and updated us without prompt. Any question they answered even though they were not our personal estate agent. Could not fault them.

Chloë · 23 May 2025

★★★★★ 5/5

Google

Massive Thankyou to all the team at bairstow Eve. Ola has been amazing at keeping in touch and helping me along my journey. Also thanks to Julie for sorting out all my mortgage requirements

Hayley · 25 October 2023