Bairstow Eves Boston Sales reviews

★★★★★ 1/5

Trustpilot

Beware of using this agency - they're sneaky and will con you.

Beware of using this agency. Completely untrustworthy. We had a multi-agency agreement with this agency and had agreed the same commission rate as with the other two agencies. In person, they agreed to the same commission rate and then surreptitiously increased it in the contract. It's only at the end of the entire venture - which is long and dragged out in itself, given I had to coordinate the agent and give daily instructions to follow up with the buyer, you're faced with a surprise sum in the final invoice. Do not recommend!

Sam · 27 October 2024

★★★★★ 5/5

Google

I recently completed on a flat with Bairstow Eves and the experience was great. From the first moment I was looked after by Julie in the mortgage team and Owen. Whenever I had a question for either of them it was promptly answered. The entire process I was kept upto date and they did so in a professional and friendly manner. Great team, would definitely recommend 👌

Scott · 25 October 2023

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. Bairstoweves is an absolute and utter disappointment to say the very least. We are students, looking for housing and now we do not have a place to live and will likely not find anywhere due to us cancelling many other viewings thinking we had a house. They pressured us for money to secure the property which they are not returning to us immediately despite initially giving the property to us. They then proceeded to tell us an hour after signing an agreement that they had already given it away. Definitely do not recommend for students especially.

Buse · 26 November 2018

★★★★★ 5/5

Google

Absolutely fantastic service at Bairstow Eves, everything was made very easy for us especially as we live overseas. Big thank you to Amy who has kept us updated throughout and worked hard to ensure a quick sale.

Sarah · 10 January 2022

★★★★★ 1/5

Trustpilot

complete incomepetence

Oh, where do I even begin with this glorious letting agency? If you're looking for a masterclass in ignoring customers, avoiding responsibility, and achieving absolutely nothing, then look no further! These guys are true professionals, professionals at not responding to emails, never answering phone calls, and generally doing less than the bare minimum. In fact, I think they’ve elevated “doing nothing” to an art form.Need something fixed? Good luck with that! Expecting a response to your tenth email or phone call? How adorable of you to think that would happen. They’ll take your money with the kind of enthusiasm you wish they showed for literally anything else, then proceed to vanish like Houdini.Recommending this agency? Only if you enjoy watching a slow-motion disaster unfold in real-time. If “complete incompetence” is your vibe, then these guys are your perfect match. Stay away, unless you want the full experience of banging your head against a wall while screaming into the void. Absolute shambles. Even one star is far too much for the customer service, or rather lack of it, they 'provide'. This is a joke! Stay away from this agency if you can. Even the complaint team (nicely called customer care team... lol) don't get the grip of what they are for.

Aga · 16 October 2024

★★★★★ 5/5

Google

Tyler has been fantastic. He was proactive with finding suitable properties and made sure everything runs smoothly.

Patrick · 29 November 2023

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID Ockendon Branch

I wished i had looked on here before i used them to sell my flat. Avoid at all costs. There is a a number of lies that were told by the staff1). they told me they only offer a fixed fee, but then told my neighbour a few weeks later that they offer a percentage. Even when i asked for an explanation of this I never got a response. How can you expect someone to make an informed choice if you withhold information.2) I was told the purchaser was in a position to move quickly. I was informed by the staff that she purchaser had applied for her mortgage, then i was told they had problems with the computer system (for 3 weeks), then the rates had changed and they were arguing with the bank trying to get her the initial rates. This is complete nonsense as the rates are what they are and if you don't get the rate you want then you go else where. All in all the purchaser took 9 weeks to apply for a mortgage and when I had asked them to put the property back on the market they did not. Unfortunately as I had moved to another part of the country, i could not easily go back. Even the after sales lady for the estate agent for the property i was buying stated that Bairstow Eves did not know what they were doing, and what they were saying did not make sense. 3) I was told to pay for this package and you would get money back, which never happened. Then when i questioned this you only get it back if you use the country wide conveyancers However, this was not explained at the time, again withholding information. On top of that they charge you for pictures. They would not listen regarding the price i wanted the property to be listed at making an excuse it would get lost in the search. That is utter rubbish as i had paid for premium listing, and you can filter the results. They listed parts of the property wrong, and even though i contacted them it was never fully fixed. They are the reason estate agents are hated, and if i found my dream property and it was listed with bairstow eves i would leave it.

Gillian · 6 August 2018

★★★★★ 5/5

Google

Viewed a property and put in an offer. We weren't successful in purchasing, but Ola was very helpful and professional, keeping us up to date throughout the whole processPositiveResponsiveness, Professionalism

Phil · 25 October 2022

★★★★★ 5/5

Trustpilot

Excellent support and communication, Thank you

Claire is an excellent case manager and was able to chase my transaction with multiple other parties and I credit her with my completion date being two or more weeks sooner than it would have been without her.The whole team are really helpful and professional. Thank you to all of you. I didn't realise how important the team would be after the offer was accepted, but I'm so glad I chose you.

Ellie · 6 May 2021

★★★★★ 5/5

Google

Had a viewing with Kobi yesterday. Fantastic service, really helpful and very patient as I asked questions and kept going back to look at something else. Very professional, thank you.

Dog · 2 June 2025

★★★★★ 1/5

Trustpilot

Underhanded business practices and unbelievably poor customer service.

As a Landlord I signed up to Bairstoweve's "Full Management Service", their most expensive option. Thinking that it would obviously cover all the costs of managing the property for me. It did not.

Joe · 6 March 2026

★★★★★ 5/5

Trustpilot

Very happy with Purley Branch

The start of the process was excellent as Bella got my property on the market really quickly and I soon had viewings and accepted an offer. Unfortunately, the process then all went a bit wrong once it went to the solicitors. Frustration was mounting rapidly but the advice I was given from Bella and James was, in retrospect, absolutely right and I'm glad I stuck with it. They were instrumental in getting the problems resolved and the sale has now gone through. Later than hoped but I can now see that given the issues this really was as quick as it could have been so I'm very happy.

Customer · 8 June 2017

★★★★★ 5/5

Trustpilot

Great service from Kevin at Norbury branch

Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.

A · 16 July 2026

★★★★★ 1/5

Trustpilot

Non existent communications or professionalism.

We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.

Mr · 6 September 2024

★★★★★ 5/5

Trustpilot

Ms Sophie Buckthorpe

Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie

Swapna · 8 June 2024

★★★★★ 5/5

Google

Although we didnt make an offer, Amy was professional and helpful with booking our viewings and follow up. Provided info on other services should we need themPositiveProfessionalism

Bz · 25 October 2022

★★★★★ 5/5

Google

Amy was really helpful and knowledgeable helping us find a property. She kept us updated with new properties as they became available. 5 star service.PositiveResponsiveness, Quality, Professionalism

Sean · 25 October 2022

★★★★★ 1/5

Trustpilot

Corrupt Liars

Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.

Anon · 1 May 2021

★★★★★ 5/5

Google

Our advisor Julie was exceptional throughout the whole process, very responsive and professional would highly recommend any first time buyers who are unsure of the procedure to use this company.PositiveResponsiveness, Quality, Professionalism, Value

Clay · 10 January 2022

★★★★★ 1/5

Trustpilot

put the phone down on me after hearing…

put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless

Muhammad · 24 March 2026

★★★★★ 5/5

Google

As first time buyers the whole experience was very new to us, but the team at Bairstoweves were very helpful and informative, especially Amy who kept us informed regularly on progress. Highly recommended. ⭐️⭐️⭐️⭐️⭐️

Orren · 25 October 2021

★★★★★ 5/5

Trustpilot

Great service

My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.

Ayeisha · 9 October 2024

★★★★★ 5/5

Trustpilot

Professional, Efficient & Friendly staff (Rainham Branch)

Professional, efficient and friendly service. All the staff at the Rainham Branch of Bairstow Eves have been outstanding and a pleasure to deal with.I originally used a lesser known estate agents, who did have cheaper fees, but I received a very poor service and consequently with no sale of my property. You really do get what you pay for.Being very apprehensive with estate agents in general, I decided to give Rainham (Essex) Bairstow Eves branch a try.They were absolutely brilliant and I cannot fault any of their staff.Thank you, Chris and your first class team.

Paul · 1 August 2024

★★★★★ 5/5

Google

Amy was very professional and understanding of my situation. Responded very promptly to my questions and co-operative throughout the process. Good customer service. Would be happy to deal with again :)PositiveResponsiveness, Quality, Professionalism

Ryan · 25 October 2021