5/5
The customer service base on day to
The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process
Trusted Agent profile · Boston
★★★★★
863 reviews across 2 platforms
1 Pump Square, Boston, PE21 6QP, PE21 6QP
Bairstow Eves's office in Boston, at 1 Pump Square, is rated 3.4 out of 5 across 863 reviews on two platforms, including 242 Google reviews rated 4.8.
Every review we hold for the Boston office, from every platform, shown as written. First names only.
5/5
The customer service base on day to
The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process
1/5
Total failure in Hucknall
Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.
1/5
This is the worst Estate agent
This is the worst agent, avoid them at all costs. They are a complete shambles, they charge through the nose, and really haven't got a clue.
1/5
VERY poor service
I have a buy to let property in Barking bought from and managed by the local Bairstow Eves office. I'm VERY unhappy with the service I receive from them. I pay a monthly service charge and yet get no service.Every month, the rent paid to Countrywide by Housing Benefit on my tenant's behalf goes astray. Every month it takes weeks of emails to trace the money despite my tenant sending a reference number. Housing Benefit have invited Countrwide to sign up to the landlord's portal so they know exactly when the rent is being paid. I have no idea whether Countrywide have signed up because neither they nor the Barking office respond to my emails. The January rent has not yet been paid to me. This is causing problems with mortgage payments, service charges etc. I'm certain my tenant is not the only person in receipt of Housing Benefit that Countrywide deal with and yet they seem to have no system for dealing with what is after all public money.When I tried to submit this on your feedback form, this is what I gotWe're sorry, but something went wrong.If you are the application owner check the logs for more information.
5/5
Massive thanks to L.Richardson at the Boston Branch for assisting me with my purchase. Couldn't recommend her and her team enough. So kind, friendly, helpful and patient with me especially when the first property I was interested in were dragging their feet in the negotiating stage but they kept going and kept me informed either by phone or email about everything. When I finally found a house they again kept me informed with everything that was happening and were so helpful. On day of completion and when it come to the collection of keys, due to me not be able to drive, the team even offered to meet me else where to make matters easier (luckily I managed to sort things). Would definitely go via Bairstow Eves again.
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
My wife contacted Issac at Bairstow Eves to view a property. Issac has been very helpful and friendly in our property searchPositiveResponsiveness, Professionalism
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
1/5
Absolute worst estate agents
Absolute worst estate agents! Took our 6 months rent upfront told us we could move into the property only to be told 5 hours after we were due to get the keys that we weren’t allowed to have the property after all! We had paid for removals and were literally sitting outside the house only to be mucked about for the entire day. Very disappointing and if we could give them zero stars we would!
5/5
Massive thanks to L.Richardson at the Boston Branch for assisting me with my purchase. Couldn't recommend her and her team enough. So kind, friendly, helpful and patient with me especially when the first property I was interested in were dragging their feet in the negotiating stage but they kept going and kept me informed either by phone or email about everything. When I finally found a house they again kept me informed with everything that was happening and were so helpful. On day of completion and when it come to the collection of keys, due to me not be able to drive, the team even offered to meet me else where to make matters easier (luckily I managed to sort things). Would definitely go via Bairstow Eves again.
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
Incredible estate agents
Tia, Clair and Jordon have been super helpful and found exactly what we were looking for to rent. They have been professional, communicative and responsive - Tia went above and beyond what you should expect from an estate agent and I’m very grateful for this team. Highly recommend Bairstow Eaves in Walthamstow
5/5
Great service, I recently rented a house from Bairstow Eves, I have great communication with my agents, the process was very fast and smooth, everything was explained very clearly, and agents were very helpful
Thank you Renata for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
We recently had the pleasure of meeting Tyler Johnson from Bairstow eves in Boston who we found to be friendly, informative and professional. He answered all of our questions and kept us updated on properties of interest without being intrusive.
Thank you for your kind comments and excellent 5* review Sandra. Kind regards, Lucy, Customer Relations.
1/5
Avoid at all costs.
Dishonest, incompetent, the last 18 months have been infuriating stressful and costly, systemic failures in their property management team, did not manage the property licensing process, Help2 Rent tenant, let the H2R rent guarantee expire, so no rent cover and tenant in significant arrears, a personal data breach, lost keys, among a litany of failures. Avoid this company at all costs look around do t be fooled by the size of this company, it’s size dwarfs its ability to manage a single property with competence or integrity.
5/5
Had a fantastic experience with Tyler Johnson in particular, he was so professional, helpful and knowledgeable in all of his engagements with us, nothing was too big of an issue and he went above and beyond to make us happy. Thankyou Tyler and would 100% recommend.
Thanks for the wonderful 5* review and recommendation Jack! Best wishes, Lucy, Customer Relations.
5/5
Orlando was very helpful & knowledgeable & has been very helpful threw out our purchase
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
Purchasing a property
While in the process of purchasing a property i had my mortgage adviser and solicitor, but the agent pressured me into using their services by stating multiple times on the phone the seller would rather the buyer use their services. After the third time i was pressured into saying yes because in all the telephone conversations i was not getting anywhere until I said yes.The mistake I made was having all this conversation in a telephone conversation instead of emails. Their complaint department just threw the case under the bus because I had no evidence and their telephone conversations were not recorded.I avoid this company and their services.
5/5
Tyler Johnson & the team fantastic communication would definitely recommend to anyone and everyone that is wanting to sell/ buy/ rent a property all very friendly and welcoming and so helpful glad I picked this team to sell my house 🏠 …
Thank you Gabrielle Taylor for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
What can I say about using this company to sell my property? Nothing but excellent and personal service so far. Great communication and feedback from all the Team- Tyler, Amy and Ola. Lee up the great work and let’s sell the property. The beach is waiting!
Many thanks for your fantastic 5* review Lynne. Best wishes, Lucy, Customer Relations.
4/5
After a long sales process of 8 months…
After a long sales process of 8 months with various hold ups not down to the agent I have to say Amy of Bairstow Eves Boston held things together when countrywide solicitors seemed to take several breaks!Amy was the glue in the process and kept us informed throughout an absolute nightmare.
5/5
I have used Bairstow Eves for selling my mums property and they were attentive and communicative which is what I was looking for. I would get regular updates and communication whether this was good or bad which I appreciated. Ola and Amy have been fantastic and have been fab at chasing solicitors and other people so a special shout out to them.
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
I cannot fault Julie the mortgage advisor, we fell in love with a property and she got us in the best position with a decision in principle so quick. Managed to get us a better deal any other mortgage advisor did - highly recommend!
Thanks for the wonderful 5* review and recommendation Joe! Best wishes, Lucy, Customer Relations.
5/5
Their auction method of selling is…
Their auction method of selling is impressive. Sold a property in approximately a month!
5/5
We have been doing business with Bairstow Eves estates agents, Boston branch for a number of years. This is led by Joanne Hudson and Daniel Slater. Superb service which we feel that no one can’t fault, they have been working tirelessly to look after our property and often go beyond the call of duty to help sorting any difficulty managing the property. Very effective service which we highly recommend. Dr A Gatnash
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
I am extremely pleased with how my home purchasing process went from the beginning to the end. I would like to express my gratitude to Julie for going above and beyond to make sure everything went smoothly all the way through. I highly recommend their services.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
Spying on you asking personal information has non acting agents.
They call you without saying who they are spying and acting like it’s your estate agent selling your home that you have chosen. I’m positive they are breaking data protection has they impersonate another acting estate agents. It’s not until you say can you conform who you are when you’ll be surprised to see it’s a spying estate agent asking for personal confidential information from you. I’ve recorded the calls to send onto the ombudsman has it’s against regulations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.