Trusted Agent profile · Boston
★★★★★
844 reviews across 2 platforms
1 Pump Square, Boston, PE21 6QP, PE21 6QP
Bairstow Eves's office in Boston, at 1 Pump Square, is rated 3.3 out of 5 across 844 reviews on two platforms, including 223 Google reviews rated 4.8.
Every review we hold for the Boston office, from every platform, shown as written. First names only.
4/5
GoogleGood service, Ellie Poole was very friendly and willing to help along with Lauren who helped as well, would recommend Bairstow Eves over other Estate Agents as they are responsive and helpful
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
5/5
GoogleJo Hudson and Daniel Slater - two awesome customer-focused individuals deliver excellence through Bairstow Eves. I've been letting my property in Old Leake for several years and they continue to deliver an excellence, friendly and highly professional and responsive service. They are efficient and effective at resolving any issues no matter how large or small and offer a advice and a professional perspective that only those with the knowledge and wisdom of what a landlord needs and wants can provide. I would strongly recommend them to anyone looking to rent their property.
Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
GoogleWe found Isaac to be very professional in his approach and equally responsive to our queries prior to our viewing. This included securing an accepted offer prior to our internal viewing! At the viewing he was very courteous and able to answer our questions on site. He also put us in touch with your in house conveyancing service. We very much hope that our experiences to date will continue, in order to bring our purchase to a satisfactory conclusion!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleWe have recently purchased a house where Bairstow Eves were the acting agent for the vendor. All the staff at the office have been excellent, right from the first contact to arrange a viewing to the handover of the keys on completion, even then there were follow up calls to ensure everything was ok. They even arranged for a carpet fitter to gain access to the house to measure up before completion. They have been polite, professional and proactive throughout the process, the people we dealt with were, Amy, Jess and Ellie. Amy had only been with the company a couple of days when we first met her. All have been great and a credit to the business. Very many thanksPositiveResponsiveness, Professionalism
It is brilliant to read another glowing review of our local team, thank you for taking the time to rate us 5*'s. Kind regards, Scott @ Customer Relations
5/5
GoogleEllie and Amy are brilliant and dedicated, they renew my confident in estate agents with their work ethics in ensuring clear and update communication of market trend of my property and getting feedback on viewings. They are always very professional, polite and friendly. They worked really hard to sell my house and kept in regular touch to keep me up to date and informed. Very personable and knowledgeable of the local area and their profession. I would highly recommend them without hesitation.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and kind comments. Best wishes, Scott @ Customer Relations
1/5
TrustpilotI don’t just make reviews unless I have…
I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.
5/5
TrustpilotThe customer service base on day to
The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process
1/5
TrustpilotTotal failure in Hucknall
Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.
1/5
TrustpilotThis is the worst Estate agent
This is the worst agent, avoid them at all costs. They are a complete shambles, they charge through the nose, and really haven't got a clue.
1/5
TrustpilotVERY poor service
I have a buy to let property in Barking bought from and managed by the local Bairstow Eves office. I'm VERY unhappy with the service I receive from them. I pay a monthly service charge and yet get no service.Every month, the rent paid to Countrywide by Housing Benefit on my tenant's behalf goes astray. Every month it takes weeks of emails to trace the money despite my tenant sending a reference number. Housing Benefit have invited Countrwide to sign up to the landlord's portal so they know exactly when the rent is being paid. I have no idea whether Countrywide have signed up because neither they nor the Barking office respond to my emails. The January rent has not yet been paid to me. This is causing problems with mortgage payments, service charges etc. I'm certain my tenant is not the only person in receipt of Housing Benefit that Countrywide deal with and yet they seem to have no system for dealing with what is after all public money.When I tried to submit this on your feedback form, this is what I gotWe're sorry, but something went wrong.If you are the application owner check the logs for more information.
5/5
GoogleMassive thanks to L.Richardson at the Boston Branch for assisting me with my purchase. Couldn't recommend her and her team enough. So kind, friendly, helpful and patient with me especially when the first property I was interested in were dragging their feet in the negotiating stage but they kept going and kept me informed either by phone or email about everything. When I finally found a house they again kept me informed with everything that was happening and were so helpful. On day of completion and when it come to the collection of keys, due to me not be able to drive, the team even offered to meet me else where to make matters easier (luckily I managed to sort things). Would definitely go via Bairstow Eves again.
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
1/5
TrustpilotAbsolute worst estate agents
Absolute worst estate agents! Took our 6 months rent upfront told us we could move into the property only to be told 5 hours after we were due to get the keys that we weren’t allowed to have the property after all! We had paid for removals and were literally sitting outside the house only to be mucked about for the entire day. Very disappointing and if we could give them zero stars we would!
5/5
GoogleMy wife contacted Issac at Bairstow Eves to view a property. Issac has been very helpful and friendly in our property searchPositiveResponsiveness, Professionalism
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleMassive thanks to L.Richardson at the Boston Branch for assisting me with my purchase. Couldn't recommend her and her team enough. So kind, friendly, helpful and patient with me especially when the first property I was interested in were dragging their feet in the negotiating stage but they kept going and kept me informed either by phone or email about everything. When I finally found a house they again kept me informed with everything that was happening and were so helpful. On day of completion and when it come to the collection of keys, due to me not be able to drive, the team even offered to meet me else where to make matters easier (luckily I managed to sort things). Would definitely go via Bairstow Eves again.
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
TrustpilotIncredible estate agents
Tia, Clair and Jordon have been super helpful and found exactly what we were looking for to rent. They have been professional, communicative and responsive - Tia went above and beyond what you should expect from an estate agent and I’m very grateful for this team. Highly recommend Bairstow Eaves in Walthamstow
5/5
GoogleWe recently had the pleasure of meeting Tyler Johnson from Bairstow eves in Boston who we found to be friendly, informative and professional. He answered all of our questions and kept us updated on properties of interest without being intrusive.
Thank you for your kind comments and excellent 5* review Sandra. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAvoid at all costs.
Dishonest, incompetent, the last 18 months have been infuriating stressful and costly, systemic failures in their property management team, did not manage the property licensing process, Help2 Rent tenant, let the H2R rent guarantee expire, so no rent cover and tenant in significant arrears, a personal data breach, lost keys, among a litany of failures. Avoid this company at all costs look around do t be fooled by the size of this company, it’s size dwarfs its ability to manage a single property with competence or integrity.
5/5
GoogleFrom the initial enquiry through to finding a suitable tenant Joanne and Emilija at Bairstow have been fantastic. Communication has been great keeping us up to date at all times.
Thank you for your excellent 5* review and kind words of our dedicated team Erica. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a fantastic experience with Tyler Johnson in particular, he was so professional, helpful and knowledgeable in all of his engagements with us, nothing was too big of an issue and he went above and beyond to make us happy. Thankyou Tyler and would 100% recommend.
Thanks for the wonderful 5* review and recommendation Jack! Best wishes, Lucy, Customer Relations.
5/5
GoogleOrlando was very helpful & knowledgeable & has been very helpful threw out our purchase
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPurchasing a property
While in the process of purchasing a property i had my mortgage adviser and solicitor, but the agent pressured me into using their services by stating multiple times on the phone the seller would rather the buyer use their services. After the third time i was pressured into saying yes because in all the telephone conversations i was not getting anywhere until I said yes.The mistake I made was having all this conversation in a telephone conversation instead of emails. Their complaint department just threw the case under the bus because I had no evidence and their telephone conversations were not recorded.I avoid this company and their services.
5/5
GoogleTyler Johnson & the team fantastic communication would definitely recommend to anyone and everyone that is wanting to sell/ buy/ rent a property all very friendly and welcoming and so helpful glad I picked this team to sell my house 🏠 …
Thank you Gabrielle Taylor for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWhat can I say about using this company to sell my property? Nothing but excellent and personal service so far. Great communication and feedback from all the Team- Tyler, Amy and Ola. Lee up the great work and let’s sell the property. The beach is waiting!
Many thanks for your fantastic 5* review Lynne. Best wishes, Lucy, Customer Relations.
4/5
TrustpilotAfter a long sales process of 8 months…
After a long sales process of 8 months with various hold ups not down to the agent I have to say Amy of Bairstow Eves Boston held things together when countrywide solicitors seemed to take several breaks!Amy was the glue in the process and kept us informed throughout an absolute nightmare.
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